The Works Family Health & Fitness Center

★★★☆☆
  • 23 Works Way

    Somersworth, NH 03878

    Map & Directions
  • 603-742-2163

About The Works Family Health & Fitness Center

Hours
Sat-Sun 6am-8pm, Mon-Fri 5am-10pm

Sports & Recreation

Sports & Recreation
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Body In Balance

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3.0 2
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I was debating writing a potentially damaging review based on my experiences, but after reading the reviews on different sites and seeing the same complaints I am convinced my experiences and opinions are justified and not uncommon. The Works is not all member centric. Program desk scheduling is a nightmare, my last experience bordering on rude. It also seems rules and policies related to pricing change all the time with little to no notification to members. The pricing changes never going in the way of reductions only more and more increases by the way. They nickel and dime you for everything! The staff members at the desks are not the most helpful and don't seem to ever want to go the extra mile for anything or anyone. All around poor customer service IMHO. The facilities are ok with the exception of the pools, in fairness those are pretty nice. The high quality of some of the swimming instructors is the only reason we go back at all any longer. Some of the instructors are REALLY invested in the kids they teach, they are second to none in teaching skills that every child going near water needs to know. All in all, there are much better club options on the Seacoast if you are looking for a nice club for yourself. Again just my opinion based on my own personal experiences.

2
★★☆☆☆

I was debating writing a potentially damaging review based on my experiences, but after reading the reviews on different sites and seeing the same complaints I am convinced my experiences and opinions are justified and not uncommon. The Works is not all member centric. Program desk scheduling is a nightmare, my last experience bordering on rude. It also seems rules and policies related to pricing change all the time with little to no notification to members. The pricing changes never going in the way of reductions only more and more increases by the way. They nickel and dime you for everything! The staff members at the desks are not the most helpful and don't seem to ever want to go the extra mile for anything or anyone. All around poor customer service IMHO. The facilities are ok with the exception of the pools, in fairness those are pretty nice. The high quality of some of the swimming instructors is the only reason we go back at all any longer. Some of the instructors are REALLY invested in the kids they teach, they are second to none in teaching skills that every child going near water needs to know. All in all, there are much better club options on the Seacoast if you are looking for a nice club for yourself. Again just my opinion based on my own personal experiences.

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They have recently renovated and added on to this place and it's just amazing. The new pool area is just wonderful for the whole family. The kids really enjoy it! The staff is friendly and courteous.

4
★★★★☆

They have recently renovated and added on to this place and it's just amazing. The new pool area is just wonderful for the whole family. The kids really enjoy it! The staff is friendly and courteous.

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