D F Richard Energy

★★★☆☆

About D F Richard Energy

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280 N Main Street Rochester, NH

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2.9167 12
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I have never been driven to sign up and voice my disgust until now. I should have taken my first interaction with them as an accurate one. A service tech mistakenly drove down our driveway, realized he was at the wrong house and tore out causing extensive damage to our gravel drive.

With heating oil prices so high, we often call around to see if any one can reduce our costs. I filled out the customer info on-line and waited. Called a few days later and waited some more. Two months later I tried again and got hung up on twice because they didn't know how to use a phone.

DON'T WAIST YOUR TIME!

1
★☆☆☆☆

I have never been driven to sign up and voice my disgust until now. I should have taken my first interaction with them as an accurate one. A service tech mistakenly drove down our driveway, realized he was at the wrong house and tore out causing extensive damage to our gravel drive.

With heating oil prices so high, we often call around to see if any one can reduce our costs. I filled out the customer info on-line and waited. Called a few days later and waited some more. Two months later I tried again and got hung up on twice because they didn't know how to use a phone.

DON'T WAIST YOUR TIME!

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IF I COULD HAVE GIVEN THEM ZERO STARS I WOULD HAVE!
COMPLETE RIPOFF, RUDE EMPLOYEES, "TECHNICIANS" DON'T KNOW A THING.
ONE OF THE WORST COMPANIES I HAVE EVER DEALT WITH!
DO NOT GIVE THESE PEOPLE YOUR HARD EARNED MONEy.

1
★☆☆☆☆

IF I COULD HAVE GIVEN THEM ZERO STARS I WOULD HAVE!
COMPLETE RIPOFF, RUDE EMPLOYEES, "TECHNICIANS" DON'T KNOW A THING.
ONE OF THE WORST COMPANIES I HAVE EVER DEALT WITH!
DO NOT GIVE THESE PEOPLE YOUR HARD EARNED MONEy.

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.

I have been with DF Richard for almost 10 years now and they have been absolutely wonderful. We have had issues with the burner that they were able to take care of immediately and charged fairly. When we first moved here we went with the local man who had been taking care of the oil burner. He tried to take us "to the cleaners" when a problem with the burner arose but luckily an employee from the old company we used for 19 yrs. (did not service in this town) came to assess the situation told me we were getting taken and recommended DF Richard. They took expert care of the situation and confirmed, also that we were getting taken.

5
★★★★★

I have been with DF Richard for almost 10 years now and they have been absolutely wonderful. We have had issues with the burner that they were able to take care of immediately and charged fairly. When we first moved here we went with the local man who had been taking care of the oil burner. He tried to take us "to the cleaners" when a problem with the burner arose but luckily an employee from the old company we used for 19 yrs. (did not service in this town) came to assess the situation told me we were getting taken and recommended DF Richard. They took expert care of the situation and confirmed, also that we were getting taken.

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Very high prices. I pay $3.49/ gal for propane because I have a 500 gal tank and I pay up front. Im told by their customer service reps that if I didn't pay "At Will" and my tank was 1500 gal I would be paying $2.59/ gal. Huge rip off. If I take my truck with a 20 gal tank to the gas station I would pay the same price as if I brought a motorcycle with a 5 gal tank. I don't care how much goodwill DF Richard does for the community. They can afford to because they are ripping off their customers.

1
★☆☆☆☆

Very high prices. I pay $3.49/ gal for propane because I have a 500 gal tank and I pay up front. Im told by their customer service reps that if I didn't pay "At Will" and my tank was 1500 gal I would be paying $2.59/ gal. Huge rip off. If I take my truck with a 20 gal tank to the gas station I would pay the same price as if I brought a motorcycle with a 5 gal tank. I don't care how much goodwill DF Richard does for the community. They can afford to because they are ripping off their customers.

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.

I think this company is awesome! Their customer service is amazing...they have taken care of anything I have ever called them about. They deliver on time, efficiently and expertly respond to all service calls and answer all my questions. Many, many thanks to all the service guys who have come to my home and to Mr. Rick Card who has been a life saver. Thanks, DF Richard....you have my highest recommendations.

5
★★★★★

I think this company is awesome! Their customer service is amazing...they have taken care of anything I have ever called them about. They deliver on time, efficiently and expertly respond to all service calls and answer all my questions. Many, many thanks to all the service guys who have come to my home and to Mr. Rick Card who has been a life saver. Thanks, DF Richard....you have my highest recommendations.

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I actually laughed a little when I saw these other reveiws because in all the years I have had DF (8 or so) they have never been anything but great to myself and my family. We have both oil and lp with them and we are on the budget program which helps us manage our bills, they have never let us run out which had been my expereince with my two previous companys and when you call them a real live person answers the phone, its great, no dial 1 for english or press 2 for customer service. Anyways long story short, don't listen to the very few people who complained. The truth is there is a reason they have been in business so long, they also sponsor a bunch of different things in the dover area which I think is pretty great o.

5
★★★★★

I actually laughed a little when I saw these other reveiws because in all the years I have had DF (8 or so) they have never been anything but great to myself and my family. We have both oil and lp with them and we are on the budget program which helps us manage our bills, they have never let us run out which had been my expereince with my two previous companys and when you call them a real live person answers the phone, its great, no dial 1 for english or press 2 for customer service. Anyways long story short, don't listen to the very few people who complained. The truth is there is a reason they have been in business so long, they also sponsor a bunch of different things in the dover area which I think is pretty great o.

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1 out of 1 people found this review helpful.

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D.F. Richard has the poorest customer service of any company I have dealt with. They charged me for work on my burner that I did not authorize, and then told me that they don't give estimates. They charged me a deposit, then refused to give it back to me, even though the terms of the agreement were met by me. Be sure to have them put agreements in writing, since they change the terms. I had to contact the Attorney General to get my deposit back. They don't respond to your emails or phonecalls. I ordered a gas fireplace and it took me a week to get a call back, and I have been waiting a week for an estimate from the salesperson. I live in a condo, and they come up every week to top off the tanks, so you are always paying for a full tank. Do I need to go on? It's amazing they have been in business so long. They say their customers are family, well I wish I could disown them, but I live in a condo, and I don't have a choice. Terrible customer service, and the credit department is awful. Stay away if you have a choice!

1
★☆☆☆☆

D.F. Richard has the poorest customer service of any company I have dealt with. They charged me for work on my burner that I did not authorize, and then told me that they don't give estimates. They charged me a deposit, then refused to give it back to me, even though the terms of the agreement were met by me. Be sure to have them put agreements in writing, since they change the terms. I had to contact the Attorney General to get my deposit back. They don't respond to your emails or phonecalls. I ordered a gas fireplace and it took me a week to get a call back, and I have been waiting a week for an estimate from the salesperson. I live in a condo, and they come up every week to top off the tanks, so you are always paying for a full tank. Do I need to go on? It's amazing they have been in business so long. They say their customers are family, well I wish I could disown them, but I live in a condo, and I don't have a choice. Terrible customer service, and the credit department is awful. Stay away if you have a choice!

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0 out of 1 people found this review helpful.

.

This company does not know what customer service is! I have always made it a point to be in complete communication with them reguarding payment and they keep no record so they can just say that they have no idea what your talking about. Also, what kind of company pushes you to go and do buisness with the other guy. I also tried to get on a payment program with them (you know like everyone else has so you can make a monthly payment) and I was refused because they say they only offer it in a certain month of the year. What kind of buisness are they running! If you are thinking about having them service your gas or propane I would think again. They obviously don't know what customer service is!

1
★☆☆☆☆

This company does not know what customer service is! I have always made it a point to be in complete communication with them reguarding payment and they keep no record so they can just say that they have no idea what your talking about. Also, what kind of company pushes you to go and do buisness with the other guy. I also tried to get on a payment program with them (you know like everyone else has so you can make a monthly payment) and I was refused because they say they only offer it in a certain month of the year. What kind of buisness are they running! If you are thinking about having them service your gas or propane I would think again. They obviously don't know what customer service is!

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0 out of 1 people found this review helpful.

.

They delivered oil automatically when I didn't sign up for it less than 2 weeks after I had the tank filled. They sent that bill to a collection agency after I paid it. Also the bill accrued a late charge even though it was paid a week before it was due. Every time I call they just try to get me off the phone without really addressing the issue. Then I got a bill for the late charge that shouldn't have been on there, she was trying to blow me off as usual on the phone but I had to be persistent for her to really understand that I wasn't paying a late charge for a bill I paid on time. I am going to have to call for the 6th time (not exaggerating) to make sure the bill is taken off.

Use affordable oil

5
★★★★★

They delivered oil automatically when I didn't sign up for it less than 2 weeks after I had the tank filled. They sent that bill to a collection agency after I paid it. Also the bill accrued a late charge even though it was paid a week before it was due. Every time I call they just try to get me off the phone without really addressing the issue. Then I got a bill for the late charge that shouldn't have been on there, she was trying to blow me off as usual on the phone but I had to be persistent for her to really understand that I wasn't paying a late charge for a bill I paid on time. I am going to have to call for the 6th time (not exaggerating) to make sure the bill is taken off.

Use affordable oil

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0 out of 1 people found this review helpful.

.

DF Richard has always been the most expensive dealer in the area for home heating oil and for propane. The seem to try to justify this by saying how great their service is, but it's not good. My own experience with them includes an oil burner cleaning where the service man didn't reassemble the burner correctly. A co-worker of mine had them install a gas dryer and they failed to install the conversion kit necessary to run it on propane. There are many dealers in the area with lower fuel prices and many service dealers with better, and I might add less esxpensive, service.

1
★☆☆☆☆

DF Richard has always been the most expensive dealer in the area for home heating oil and for propane. The seem to try to justify this by saying how great their service is, but it's not good. My own experience with them includes an oil burner cleaning where the service man didn't reassemble the burner correctly. A co-worker of mine had them install a gas dryer and they failed to install the conversion kit necessary to run it on propane. There are many dealers in the area with lower fuel prices and many service dealers with better, and I might add less esxpensive, service.

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0 out of 1 people found this review helpful.

.

This is not our heating oil company. We belong to an energy co-op and have a prepaid plan with a different company. But recently D.F. Richard delivered heating oil to our address by mistake. After discovering the error they graciously not only matched the co-op's price, but made it even a bit better for the oil they had already pumped into our tank. They also advised us to remove their tag from the outside pipe so as not to cause any confusion the next time our pre-paid company delivered. So even though they made an error, they were fair and able to correct it to our advantage.

4
★★★★☆

This is not our heating oil company. We belong to an energy co-op and have a prepaid plan with a different company. But recently D.F. Richard delivered heating oil to our address by mistake. After discovering the error they graciously not only matched the co-op's price, but made it even a bit better for the oil they had already pumped into our tank. They also advised us to remove their tag from the outside pipe so as not to cause any confusion the next time our pre-paid company delivered. So even though they made an error, they were fair and able to correct it to our advantage.

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1 out of 1 people found this review helpful.

.

D.F. Richard provides heating oils, propane gas, and complete heating services. They have great rates and terrific service! They are 100% reliable and have a great staff of office workers and delivery drivers!
They are located in NH's seacoast area!

5
★★★★★

D.F. Richard provides heating oils, propane gas, and complete heating services. They have great rates and terrific service! They are 100% reliable and have a great staff of office workers and delivery drivers!
They are located in NH's seacoast area!

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1 out of 1 people found this review helpful.

 

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