Proulx Oil & Propane Inc

★★☆☆☆
  • 1 Simons Ln

    Newmarket, NH 03857

    Map & Directions
  • 603-742-2621

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Two years of dealing with these people mercifully over. I have never dealt with customer service this bad.
We had an emergency a couple of days before Christmas. I called and made an appt. They told me their outrageous price and I decided to see if it was the going rate. I called 3 other gas companies and it was almost twice as much, but unfortunately no other propane company will touch another's equipment. So I had to make the appt. They gave me a 5 hour window, and gave me a call 10 min before they were supposed to be there and told me that it was going to be 1 hr longer, and that is just to show up. Who knows how long it would have been to fix it. Being busy and Christmas time, I had other obligations that I was late for, so I called the office to cancel and reschedule and they didn't care, and I asked if I still had to pay the full crazy price, since I already had to take off 4 hrs from work, and of course I did. I told them that I would be looking for another company and they said, and I quote: "Ok, is there anything else I can help you with?", which in retrospect, I guess the last part was kind of nice, except I doubt she meant it.
This is not the only time Ive had a problem with them. There has been a few with my wife also. They once charged me a delivery fee because they came by to deliver on an auto deliver, and it started snowing after I had left for work and there was snow on the tank cover so they said they couldn't find it, even though there was a huge bump in the middle of the lawn with 2-3 inches of snow on it. Since I didn't clean it off, I got charged a fee. I called, and they didn't care. I called again to complain about the first person I talked to, and that person cared less than the first. So I guess Proulx??s business models is that they can charge twice as much as anyone else because they only need to keep 1/2 the customers.
The bright side is if you;re looking to change from a company like Proulx, I found out that gas and oil companies are hurting for customers and they will buy the tank or dig up the old one for no cost to the customer.

1
★☆☆☆☆

Two years of dealing with these people mercifully over. I have never dealt with customer service this bad.
We had an emergency a couple of days before Christmas. I called and made an appt. They told me their outrageous price and I decided to see if it was the going rate. I called 3 other gas companies and it was almost twice as much, but unfortunately no other propane company will touch another's equipment. So I had to make the appt. They gave me a 5 hour window, and gave me a call 10 min before they were supposed to be there and told me that it was going to be 1 hr longer, and that is just to show up. Who knows how long it would have been to fix it. Being busy and Christmas time, I had other obligations that I was late for, so I called the office to cancel and reschedule and they didn't care, and I asked if I still had to pay the full crazy price, since I already had to take off 4 hrs from work, and of course I did. I told them that I would be looking for another company and they said, and I quote: "Ok, is there anything else I can help you with?", which in retrospect, I guess the last part was kind of nice, except I doubt she meant it.
This is not the only time Ive had a problem with them. There has been a few with my wife also. They once charged me a delivery fee because they came by to deliver on an auto deliver, and it started snowing after I had left for work and there was snow on the tank cover so they said they couldn't find it, even though there was a huge bump in the middle of the lawn with 2-3 inches of snow on it. Since I didn't clean it off, I got charged a fee. I called, and they didn't care. I called again to complain about the first person I talked to, and that person cared less than the first. So I guess Proulx??s business models is that they can charge twice as much as anyone else because they only need to keep 1/2 the customers.
The bright side is if you;re looking to change from a company like Proulx, I found out that gas and oil companies are hurting for customers and they will buy the tank or dig up the old one for no cost to the customer.

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We have had our propane delivered by Proulx since 2003. Every year their prices get higher. I have compared their price per gallon to other companies in NH for propane and Proulx is always the highest by far. For instance, I just compared my last bill (Dec 2008) to my friend who lives north of Concord, NH... her propane rate per gallon was 2.149. Proulx's rate was 2.649... and Proulx called that a special rate that was lower than the surrounding community of Newmarket.
Total rip off. Do your homework and check around, but don't give this company your business.

1
★☆☆☆☆

We have had our propane delivered by Proulx since 2003. Every year their prices get higher. I have compared their price per gallon to other companies in NH for propane and Proulx is always the highest by far. For instance, I just compared my last bill (Dec 2008) to my friend who lives north of Concord, NH... her propane rate per gallon was 2.149. Proulx's rate was 2.649... and Proulx called that a special rate that was lower than the surrounding community of Newmarket.
Total rip off. Do your homework and check around, but don't give this company your business.

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We have been buying our oil from these folks for years. The installed an automatic monitoring system in our house so we don't have to call for deliveries.

4
★★★★☆

We have been buying our oil from these folks for years. The installed an automatic monitoring system in our house so we don't have to call for deliveries.

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