Clinton Falls Framing & Art

★★★☆☆
  • 49 Main St # 51

    Clinton, NJ 08809

    Map & Directions
  • 908-735-7220

About Clinton Falls Framing & Art

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2.5 2
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After 13 years of patronage were done !
Peters family owned shop was always our go-to place for prints, matting and framing.
But the treatment received during our last two purchases has sent us away.
We visited to mat a painting. Mat selected, we wait weeks only to be informed the color is no longer available. Second trip and inconvenience to chose another, less exciting color.
Next we buy an expensive ($300.00+) frame and backer for a large art print. When we unwrap the frame at home, two opposing corners of the frame finish are chipped and the backer doesnt fit.
Another trip back to have the frame replaced and backer recut.
Another trip to pickup, and when unwrapped at home, one corner lineup is incorrect, so the frame is out of square and the backer has to be forced in to fit. Whoever made the frame knew this and used magic marker to try to cover up the mismatch. I emailed a photo to Peter. He insists I take time off work to make an appointment with him during the work week, so he can see the corner for himself. Hes from the show me state he says. No way he will come to our house to pick up the defective work.
Perhaps he doesnt feel a sense of responsibility, since he didnt do the work in his shop anyhow, it was farmed out. But he feels compelled to take our money and tell me how successful he is. Such arrogance.
I can understand why the big box framers (like Michaels) do a healthy business. They do the work in house and care about customer satisfaction. Dont shop here.

1
★☆☆☆☆

After 13 years of patronage were done !
Peters family owned shop was always our go-to place for prints, matting and framing.
But the treatment received during our last two purchases has sent us away.
We visited to mat a painting. Mat selected, we wait weeks only to be informed the color is no longer available. Second trip and inconvenience to chose another, less exciting color.
Next we buy an expensive ($300.00+) frame and backer for a large art print. When we unwrap the frame at home, two opposing corners of the frame finish are chipped and the backer doesnt fit.
Another trip back to have the frame replaced and backer recut.
Another trip to pickup, and when unwrapped at home, one corner lineup is incorrect, so the frame is out of square and the backer has to be forced in to fit. Whoever made the frame knew this and used magic marker to try to cover up the mismatch. I emailed a photo to Peter. He insists I take time off work to make an appointment with him during the work week, so he can see the corner for himself. Hes from the show me state he says. No way he will come to our house to pick up the defective work.
Perhaps he doesnt feel a sense of responsibility, since he didnt do the work in his shop anyhow, it was farmed out. But he feels compelled to take our money and tell me how successful he is. Such arrogance.
I can understand why the big box framers (like Michaels) do a healthy business. They do the work in house and care about customer satisfaction. Dont shop here.

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Clinton Falls Framing is a great locally owned business with very generous owners. I recently went into this business because I am organizing a tricky tray and they were one of the few gracious donors to support us!

4
★★★★☆

Clinton Falls Framing is a great locally owned business with very generous owners. I recently went into this business because I am organizing a tricky tray and they were one of the few gracious donors to support us!

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