A Place On Earth

★★★☆☆
  • 526 Washington St

    Cape May, NJ 08204

    Map & Directions
  • 609-898-0039

About A Place On Earth

Details
Hours
Sun-Thu 10am-5pm, Fri 10am-7pm, Sat 10am-9pm
2.75 4
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(continued from first post feedback from username C.M.. - I had to log in under a different username to continue my review, as there is a 5,000 character limit per person).

She then proceeded to say, "yes I spoke with the sales girls who were working that day and they were both adamant that YOU were the one who left the bars of soap on the bath salts counter". As soon as she said that, I knew she was not going to do either the "right thing" (for the customer and from the customer's point of view) nor would she do the business savvy thing (as I was planning on purchasing many more products in bulk if this situation was resolved and in essence she was sacrificing a 5 or 6 dollar shipping charge for hundreds of dollars worth of future purchases on my part).

Now, if my memory serves correctly, I may have left the smaller bars of the Arabian scented soaps (which i had already decided against purchasing) on the bath salts counter, as Rose suggested. However, regardless of this, I had actually ordered the 2 regular sized Arabian scented soaps and since those are the ones that the sales girl hand cuts and packages for the customers, I had no contact with them and therefore could not have left them on the bath salts counter or anywhere else in the store for that matter. They should have been in the bag with all of the other soaps I had ordered. But they were not. Therefore, this was NOT my error.

But.....even if i did by some chance have contact with those bars of soap and leave them somewhere in the store as i was shopping, wouldn't the nice (not to mention smart) thing to do, be to send the soaps that I had forgotten in the store directly to my house as a customer courtesy? Especially when i live 3 hours away and especially since I spent in the neighborhood of 50-60 dollars on soap in one visit alone and was planning to spend even more on future online orders for friends and family? I started to explain all this to her but literally stopped myself mid sentence because I was already frustrated and did not want to get into an argument with someone whom I had no hope of convincing. I say there was no hope of convincing her because clearly she had proven her true colors already through her initial rather standoffish manner during our first phone call, and the fact that I, the customer, was forced to call her back five days afterwards due to her lack of a follow up call with an answer as she had promised. Whether it was because she was just too busy to get back to me or just didn't care, i have no idea but I did know enough to realize that it was of no use trying to further my point with this woman so i simply thanked her for looking into the matter and hung up.

I will close by saying that if it had been any other day, i likely would have walked out with the correct number of soaps i had ordered and instead of writing a scathing review of this establishment, would be writing a glowing one. But it is not always when things go perfectly well that we understand the true nature of who or what we are dealing with, but in fact when things do not go well that we gain such an understanding. In other words, when problems or challenges arise, the true nature of things are brought to light. This was such an occasion. And even given the inconvenience, I consider myself fortunate to have have had the experience, because now I DO know the difference and would much prefer to spend my hard earned money (especially in the trying economic times that we are currently living in) in a place where a pleasant demeanor, cheerful helpfulness and just plain old solid business savvy are still appreciated as desirable character traits and values. In other words, elsewhere. It's a shame too, because I really liked the soaps. But come to think of it, why would I assume the integrity of the products in terms of safety and quality, when the very owner of the business appears not to demand this of herself in her interactions with me, as a customer?

1
★☆☆☆☆

(continued from first post feedback from username C.M.. - I had to log in under a different username to continue my review, as there is a 5,000 character limit per person).

She then proceeded to say, "yes I spoke with the sales girls who were working that day and they were both adamant that YOU were the one who left the bars of soap on the bath salts counter". As soon as she said that, I knew she was not going to do either the "right thing" (for the customer and from the customer's point of view) nor would she do the business savvy thing (as I was planning on purchasing many more products in bulk if this situation was resolved and in essence she was sacrificing a 5 or 6 dollar shipping charge for hundreds of dollars worth of future purchases on my part).

Now, if my memory serves correctly, I may have left the smaller bars of the Arabian scented soaps (which i had already decided against purchasing) on the bath salts counter, as Rose suggested. However, regardless of this, I had actually ordered the 2 regular sized Arabian scented soaps and since those are the ones that the sales girl hand cuts and packages for the customers, I had no contact with them and therefore could not have left them on the bath salts counter or anywhere else in the store for that matter. They should have been in the bag with all of the other soaps I had ordered. But they were not. Therefore, this was NOT my error.

But.....even if i did by some chance have contact with those bars of soap and leave them somewhere in the store as i was shopping, wouldn't the nice (not to mention smart) thing to do, be to send the soaps that I had forgotten in the store directly to my house as a customer courtesy? Especially when i live 3 hours away and especially since I spent in the neighborhood of 50-60 dollars on soap in one visit alone and was planning to spend even more on future online orders for friends and family? I started to explain all this to her but literally stopped myself mid sentence because I was already frustrated and did not want to get into an argument with someone whom I had no hope of convincing. I say there was no hope of convincing her because clearly she had proven her true colors already through her initial rather standoffish manner during our first phone call, and the fact that I, the customer, was forced to call her back five days afterwards due to her lack of a follow up call with an answer as she had promised. Whether it was because she was just too busy to get back to me or just didn't care, i have no idea but I did know enough to realize that it was of no use trying to further my point with this woman so i simply thanked her for looking into the matter and hung up.

I will close by saying that if it had been any other day, i likely would have walked out with the correct number of soaps i had ordered and instead of writing a scathing review of this establishment, would be writing a glowing one. But it is not always when things go perfectly well that we understand the true nature of who or what we are dealing with, but in fact when things do not go well that we gain such an understanding. In other words, when problems or challenges arise, the true nature of things are brought to light. This was such an occasion. And even given the inconvenience, I consider myself fortunate to have have had the experience, because now I DO know the difference and would much prefer to spend my hard earned money (especially in the trying economic times that we are currently living in) in a place where a pleasant demeanor, cheerful helpfulness and just plain old solid business savvy are still appreciated as desirable character traits and values. In other words, elsewhere. It's a shame too, because I really liked the soaps. But come to think of it, why would I assume the integrity of the products in terms of safety and quality, when the very owner of the business appears not to demand this of herself in her interactions with me, as a customer?

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.Let me first start by saying that i have never been moved either way to write a review of a store or service on any website. And had it been any other day that i made a purchase at this store, I might never have been the wiser and moreover, would have likely walked away feeling as though yes, the soaps are pricey but no matter because i found a "gem of a store". In fact, i was so initially excited about finding this place that in my excitement purchased many more bars of soap than i normally would have in addition to a bottle of bath salts. However by the end of my experience, I swore i would never give my business to this store again.

To be fair and honest, I have to say the girl who worked in the store at the register was a pleasure. But it was my chance encounter with the owner that was anything but a pleasure. So, here is what happened:

On the Sunday before Labor Day, i went into the store looking for a specific soap that my friend had purchased because i thought the scent was great and i am always on the lookout for natural soaps. It seemed to me that this store was such a place I would like to visit. So i went, and the first thing i looked for when i went in was a small bar of the Arabian scented soap that my friend had bought (it was arabian something, can't remember the second word). Anyway, to my surprise, i saw that there were many other scents besides this one and proceeded to sample them all. Also to my surprise, in addition to the small arabian scented soap near the front of the register, the sales girl pointed out that i could buy regular sized versions of this scent instead of the small ones. Since i loved the scent i said "sure", and asked her to cut me two bars of that particular scent while i looked around the store for some other things.

I was in a bit of a rush as we could not find parking and my fiance was patiently waiting for me in the car, so i quickly paid for everything and left the store. On the three hour ride back home (I was vacationing in cape may for the weekend), I took all of my soaps out of the bag and realized that the arabian scented soap (the one i had come into the store for in the first place) was missing. I had ordered 2 bars and they were both missing! Now again, to be fair, i checked my receipt to see if I had been charged for them and i had not been, which was good. But they were my favorite soaps of the bunch that i ordered and being as a live 3 hours away from Cape May, i thought that i would call the store and ask them to ship me the bars they forgot to include in my order. So i did.

The woman who answered the phone did not exactly sound surly but i did not exactly get the friendliest vibe from her either. Nor did i feel that the tone of her voice over the phone was particularly happy or helpful. So i was already hesitating but i thought i would give her the benefit of the doubt. Everyone has a bad day. So i told her my story and asked if it would be possible for her to ship me the soaps free of charge, since i did after all order them in the store and should not have to pay shipping due to an error on their part (even an innocent error as I'm sure it was since the girl in the store as i mentioned earlier was quite friendly and nice).
She responded that she couldn't "just take my word for it" that what i was saying was in fact true so she told me that she would have to talk to the sales girl and took my number and said she would call back. That was the day after Labor Day. When i asked if i might be able to talk to a manager she informed me that she was the owner. I was very surprised because this being her personal business i would have thought that she (or any business owner) would adopt a more customer service friendly attitude. I was very polite to her over the phone and not rude or insulting in the least. In fact i told her that i enjoyed my experience in the store and that I'm sure it was just an innocent error on the part of the sales girl. Her response to me was not in kind and it almost sounded as if she really didn't care too much about what had happened or about even trying to have the appearance of wanting to make it right.

So i thanked her for her help (which was really no help at all), got off the phone and told her i would wait for her to call me back. I waited 4 days. Granted, she was off one day and the sales girl who helped me was also off one day but if this were my business i would have called the girl straight away and Made every attempt to get back to the customer as soon as possible. Clearly the owner (Rose is her name by the way) was not concerned about one little customer and by the fifth day I was forced to call her if i hoped to get any answer at all so i did. As luck would have it, Rose herself answered the phone. I took a minute to remind her of who i was and the situation, etc in case she had forgotten. Her response was "oh yes i remember you" . ( Cont'd under a different username- MJ, New Brunswick)

1
★☆☆☆☆

.Let me first start by saying that i have never been moved either way to write a review of a store or service on any website. And had it been any other day that i made a purchase at this store, I might never have been the wiser and moreover, would have likely walked away feeling as though yes, the soaps are pricey but no matter because i found a "gem of a store". In fact, i was so initially excited about finding this place that in my excitement purchased many more bars of soap than i normally would have in addition to a bottle of bath salts. However by the end of my experience, I swore i would never give my business to this store again.

To be fair and honest, I have to say the girl who worked in the store at the register was a pleasure. But it was my chance encounter with the owner that was anything but a pleasure. So, here is what happened:

On the Sunday before Labor Day, i went into the store looking for a specific soap that my friend had purchased because i thought the scent was great and i am always on the lookout for natural soaps. It seemed to me that this store was such a place I would like to visit. So i went, and the first thing i looked for when i went in was a small bar of the Arabian scented soap that my friend had bought (it was arabian something, can't remember the second word). Anyway, to my surprise, i saw that there were many other scents besides this one and proceeded to sample them all. Also to my surprise, in addition to the small arabian scented soap near the front of the register, the sales girl pointed out that i could buy regular sized versions of this scent instead of the small ones. Since i loved the scent i said "sure", and asked her to cut me two bars of that particular scent while i looked around the store for some other things.

I was in a bit of a rush as we could not find parking and my fiance was patiently waiting for me in the car, so i quickly paid for everything and left the store. On the three hour ride back home (I was vacationing in cape may for the weekend), I took all of my soaps out of the bag and realized that the arabian scented soap (the one i had come into the store for in the first place) was missing. I had ordered 2 bars and they were both missing! Now again, to be fair, i checked my receipt to see if I had been charged for them and i had not been, which was good. But they were my favorite soaps of the bunch that i ordered and being as a live 3 hours away from Cape May, i thought that i would call the store and ask them to ship me the bars they forgot to include in my order. So i did.

The woman who answered the phone did not exactly sound surly but i did not exactly get the friendliest vibe from her either. Nor did i feel that the tone of her voice over the phone was particularly happy or helpful. So i was already hesitating but i thought i would give her the benefit of the doubt. Everyone has a bad day. So i told her my story and asked if it would be possible for her to ship me the soaps free of charge, since i did after all order them in the store and should not have to pay shipping due to an error on their part (even an innocent error as I'm sure it was since the girl in the store as i mentioned earlier was quite friendly and nice).
She responded that she couldn't "just take my word for it" that what i was saying was in fact true so she told me that she would have to talk to the sales girl and took my number and said she would call back. That was the day after Labor Day. When i asked if i might be able to talk to a manager she informed me that she was the owner. I was very surprised because this being her personal business i would have thought that she (or any business owner) would adopt a more customer service friendly attitude. I was very polite to her over the phone and not rude or insulting in the least. In fact i told her that i enjoyed my experience in the store and that I'm sure it was just an innocent error on the part of the sales girl. Her response to me was not in kind and it almost sounded as if she really didn't care too much about what had happened or about even trying to have the appearance of wanting to make it right.

So i thanked her for her help (which was really no help at all), got off the phone and told her i would wait for her to call me back. I waited 4 days. Granted, she was off one day and the sales girl who helped me was also off one day but if this were my business i would have called the girl straight away and Made every attempt to get back to the customer as soon as possible. Clearly the owner (Rose is her name by the way) was not concerned about one little customer and by the fifth day I was forced to call her if i hoped to get any answer at all so i did. As luck would have it, Rose herself answered the phone. I took a minute to remind her of who i was and the situation, etc in case she had forgotten. Her response was "oh yes i remember you" . ( Cont'd under a different username- MJ, New Brunswick)

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We just found this store this past summer and spent most of our money here. There soaps smell amazing and are decently priced. The people who work there are so friendly. The one night i went in with my sister and little cousin and they said I looked sad and asked why i said we were leaving tomorrow morning and not coming back till next summer then they gave us a jar and said to go to the beach and fill it with sand to remember the beach everytime we looked at it.

5
★★★★★

We just found this store this past summer and spent most of our money here. There soaps smell amazing and are decently priced. The people who work there are so friendly. The one night i went in with my sister and little cousin and they said I looked sad and asked why i said we were leaving tomorrow morning and not coming back till next summer then they gave us a jar and said to go to the beach and fill it with sand to remember the beach everytime we looked at it.

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No stop in Cape May is complete without a visit to A Place on Earth Studio located under the Winterwood Christmas Store in Cape May. Fill your own bath salt jars with any variety you desire - small bottles $14.00 and large $18.00. Fun for all.

4
★★★★☆

No stop in Cape May is complete without a visit to A Place on Earth Studio located under the Winterwood Christmas Store in Cape May. Fill your own bath salt jars with any variety you desire - small bottles $14.00 and large $18.00. Fun for all.

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