Animal Emergency & Referral

★★★☆☆
  • 1237 Bloomfield Ave

    Fairfield, NJ 07004

    Map & Directions
  • 973-226-3282

About Animal Emergency & Referral

Hours
Sat-Mon 8am-8pm, Tue-Wed 5pm-8am, Thu 5pm-5pm, Fri 5pm-8pm

Pets & Animals

Pets & Animals
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NEVER AGAIN!

We were given the completely wrong information about our Chihuahua. He was hit on the head and had a LARGE bump and was so swollen. He then went through seizures that night which is why we went here. We were told over and over and over a TRAUMA could NOT cause seizures.

We were then told we should go to a neurological center since theirs was on vacation.

We considered placing our Chihuahua on anti seizure medication right away, or putting him down since the trauma repeatedly asked and then received the response with - ABSOLUTELY NOT.

Our Chihuahua is older and has a small heart problem as well, never once had a seizure before this incident. We just wanted our poor thing out of pain. We were told that SHE WOULD NOT FROWN UPON US PUTTING HIM DOWN.

My mother and I were there for countless hours trying to figure out what was best for our baby. The poor thing did not have any seizures while there, but had at least 6 or so before we arrived. We truly were considering putting him down just because he looked like he was in so much pain.

I asked if we could have an emergency shot to stop a seizure if we took him home. We got one (THANK GOD) and left hours and hours later. Next morning my mom took him to the local vet. He looked right at him and said the poor thing is so swollen and in pain. And our vet said the seizures most definitely were from the bump on the head. Our vet then gave us the right medication and he is doing a million times better.

I then wanted to talk to the staff about what happened. My mom and I both called and sent e-mails back in December and we were told that the head honcho was going to talk to the girl who helped us and get right back to me ASAP... still nothing. UNPROFESSIONAL!

1
★☆☆☆☆

NEVER AGAIN!

We were given the completely wrong information about our Chihuahua. He was hit on the head and had a LARGE bump and was so swollen. He then went through seizures that night which is why we went here. We were told over and over and over a TRAUMA could NOT cause seizures.

We were then told we should go to a neurological center since theirs was on vacation.

We considered placing our Chihuahua on anti seizure medication right away, or putting him down since the trauma repeatedly asked and then received the response with - ABSOLUTELY NOT.

Our Chihuahua is older and has a small heart problem as well, never once had a seizure before this incident. We just wanted our poor thing out of pain. We were told that SHE WOULD NOT FROWN UPON US PUTTING HIM DOWN.

My mother and I were there for countless hours trying to figure out what was best for our baby. The poor thing did not have any seizures while there, but had at least 6 or so before we arrived. We truly were considering putting him down just because he looked like he was in so much pain.

I asked if we could have an emergency shot to stop a seizure if we took him home. We got one (THANK GOD) and left hours and hours later. Next morning my mom took him to the local vet. He looked right at him and said the poor thing is so swollen and in pain. And our vet said the seizures most definitely were from the bump on the head. Our vet then gave us the right medication and he is doing a million times better.

I then wanted to talk to the staff about what happened. My mom and I both called and sent e-mails back in December and we were told that the head honcho was going to talk to the girl who helped us and get right back to me ASAP... still nothing. UNPROFESSIONAL!

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We adopted a dog and wanted to confirm she was good with children as we have a baby and wanted to ensure shed be a good family dog. We were referred to dr levine (aninal behavioralist). She was nice during our meeting and appeared knowledgable. During the eval she tested our dog lucys behavior with a doll- chanced her around the room with it and cornered her for several minutes. The most lucy did was flick her lip up and showed a tooth. We were told "theres more risk than not" and seemed strongly advised this is not a dog that would be okay especially without extensive training and there still woukdnt be garantee. At the office my husb and I were sure we couldnt keep lucy. Dr levine advised us to call back if we changed our mmind or had questions. We cried all way home as lucy was already apart of our family. With a change of heart we called to ask if dr saw any strengths and what kind of training they offer. Technician refused to let us speak to dr. And said she couldnt answer my question andbibwould have to make follow up appt for $120. I explained dr toldbus we could call and was even going to discuss this at our meeting but we declined as at the time we were sure to brng her back.Tech responded "ya but you used up your full hour and that would have made you go over which we would have charged you for." Needless to say i hung up. Ironically lucy met several children sense and wants nothing more than to give lots of kisses. This is obviously a business driven by money not sensire desire to help families by giving professional opinion.

1
★☆☆☆☆

We adopted a dog and wanted to confirm she was good with children as we have a baby and wanted to ensure shed be a good family dog. We were referred to dr levine (aninal behavioralist). She was nice during our meeting and appeared knowledgable. During the eval she tested our dog lucys behavior with a doll- chanced her around the room with it and cornered her for several minutes. The most lucy did was flick her lip up and showed a tooth. We were told "theres more risk than not" and seemed strongly advised this is not a dog that would be okay especially without extensive training and there still woukdnt be garantee. At the office my husb and I were sure we couldnt keep lucy. Dr levine advised us to call back if we changed our mmind or had questions. We cried all way home as lucy was already apart of our family. With a change of heart we called to ask if dr saw any strengths and what kind of training they offer. Technician refused to let us speak to dr. And said she couldnt answer my question andbibwould have to make follow up appt for $120. I explained dr toldbus we could call and was even going to discuss this at our meeting but we declined as at the time we were sure to brng her back.Tech responded "ya but you used up your full hour and that would have made you go over which we would have charged you for." Needless to say i hung up. Ironically lucy met several children sense and wants nothing more than to give lots of kisses. This is obviously a business driven by money not sensire desire to help families by giving professional opinion.

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My dog ate some vitamin c drops that contained xylitol---an emergency situation for any dog. So I brought her to aera in fairfield during a snow storm. After I explained the situation they whisked her away and I sat with my children waiting for some answers ---but answers we did not get. About 20 minutes later they called my name and we were brought into an exam room to speak with the doctor. But to my surprise, the doctor starting asking me what poison control had advised me to do. Well, you can imagine my surprise I thought the doctor was suppose to know what to do. So I told the doctor that poison control stated that my pet needed immediate blood work to determine blood glucose levels & liver enzyme testing to see if the xylitol had damaged my dog. So the doctor just turns and walks out to call poison control. Another 20 minutes later the doctor returns to state my pet would need to spend the night. We are given a ridiculous estimate at the front desk of $1100 to $1400 dollars---no information as to the prognosis just pay $800 up front. So I paid & was told I could call & check on my pet at any time. The first time I called, whomever answered the phone was pleasant ---but the next call I was told my pet was "fine" I called several times that night and the next morning. After being told that my pet's blood glucose was normal, I headed to the hospital, It was snowing heavily. When I arrived the front desked stated my pet could not leave today--but I insisted on seeing her. When I finally spoke to the doctor, he told me the most disturbing news, they had used two different pieces of equipment to determine my pets blood glucose levels---both machines gave vastly different results, but he could not tell which machine was 100% accurate. At these prices I expected at least accurate blood work. I would not recommend this hospital unless your pet is in critical condition in the middle of the night. Your much better off at your own vet.

2
★★☆☆☆

My dog ate some vitamin c drops that contained xylitol---an emergency situation for any dog. So I brought her to aera in fairfield during a snow storm. After I explained the situation they whisked her away and I sat with my children waiting for some answers ---but answers we did not get. About 20 minutes later they called my name and we were brought into an exam room to speak with the doctor. But to my surprise, the doctor starting asking me what poison control had advised me to do. Well, you can imagine my surprise I thought the doctor was suppose to know what to do. So I told the doctor that poison control stated that my pet needed immediate blood work to determine blood glucose levels & liver enzyme testing to see if the xylitol had damaged my dog. So the doctor just turns and walks out to call poison control. Another 20 minutes later the doctor returns to state my pet would need to spend the night. We are given a ridiculous estimate at the front desk of $1100 to $1400 dollars---no information as to the prognosis just pay $800 up front. So I paid & was told I could call & check on my pet at any time. The first time I called, whomever answered the phone was pleasant ---but the next call I was told my pet was "fine" I called several times that night and the next morning. After being told that my pet's blood glucose was normal, I headed to the hospital, It was snowing heavily. When I arrived the front desked stated my pet could not leave today--but I insisted on seeing her. When I finally spoke to the doctor, he told me the most disturbing news, they had used two different pieces of equipment to determine my pets blood glucose levels---both machines gave vastly different results, but he could not tell which machine was 100% accurate. At these prices I expected at least accurate blood work. I would not recommend this hospital unless your pet is in critical condition in the middle of the night. Your much better off at your own vet.

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My dog recently had a cancerous mass removed from his hind leg and we were recommended to Dr. Alsarraf to guide us through the next steps. During our first visit with Dr. Alsarraf I couldn't have felt more at ease with the care she provided and the way she spoke with me. She hugged me when I began to cry and gave me the feeling that she would sit there all day to answer any questions I might have. We decided my dog would undergo radiation and would see her again when radiation was over (3 months later).I left the appointment thinking what an amazing doctor!.....WELL....how very wrong I was!

I love my dog more than anything so of course I worried about everything during his treatments. I had a few questions during treatment and everytime I called to speak with Dr. Alsarraf she was beyond rude on the phone. If she did it just once I would have chalked it up to her having a bad day but the two times I called she spoke to me like I was bothering her with my unimportant questions.

Our follow up visit with Dr. Alsaraff was the unbelievable icing on the cake and some might not believe this happened but it definitely did! We were in the waiting room and the technician came out to get my dog and said Dr. Alsaraff would come out with him when she was done examining to discuss how he's doing. When the exam was over Dr. Alsarraf came out with my dog as promised and started saying "SHE looks great! Seems like SHE's not having any negative side effects" ....and I started to laugh because I just thought she was kidding given my dog is quite dainty. I said "It's funny you keep calling him a SHE" and she says "oh I'm so sorry. I thought he was a female. I even gave him a mammary gland exam!!"

So those who are reading this ....my dog is a male and has been that way all his life. He has a penis, it's not large but it is definitely there and visible. His name is Joey and he wears a blue collar. And did I mention that he had a penis?! My response to her was "But his name is Joey..." and she says "Well I thought of Joey referring to kangaroo babies!" Really? Do kangaroos only have female babies?? I just kind of laughed it off and left.

A few days went by and i kept thinking what if she gave him a different exam than he actually needed because she thought HE (with a penis) was a girl. So i called to see if there was something she didnt check that she would have if she knew he was a boy. Well....shocker! She was rude once again on the phone. She basically told me that I got a bonus with her thinking he was a girl and checking his mammary glands. She never apologized for getting the most basic element of the exam wrong. She was probably embarrassed but she should have been. A Veterinary oncologist with as much experience and training she had failed to realize Joey + blue collar + penis + his chart stating Male = male dog.

I really wanted to like Dr. Alsarraf....I really really did. Veterinary oncologists in my area are scarce so finding someone else to handle Joey's follow up appointments will not be an easy task. Sadly this happened and I hope this review helps someone.

1
★☆☆☆☆

My dog recently had a cancerous mass removed from his hind leg and we were recommended to Dr. Alsarraf to guide us through the next steps. During our first visit with Dr. Alsarraf I couldn't have felt more at ease with the care she provided and the way she spoke with me. She hugged me when I began to cry and gave me the feeling that she would sit there all day to answer any questions I might have. We decided my dog would undergo radiation and would see her again when radiation was over (3 months later).I left the appointment thinking what an amazing doctor!.....WELL....how very wrong I was!

I love my dog more than anything so of course I worried about everything during his treatments. I had a few questions during treatment and everytime I called to speak with Dr. Alsarraf she was beyond rude on the phone. If she did it just once I would have chalked it up to her having a bad day but the two times I called she spoke to me like I was bothering her with my unimportant questions.

Our follow up visit with Dr. Alsaraff was the unbelievable icing on the cake and some might not believe this happened but it definitely did! We were in the waiting room and the technician came out to get my dog and said Dr. Alsaraff would come out with him when she was done examining to discuss how he's doing. When the exam was over Dr. Alsarraf came out with my dog as promised and started saying "SHE looks great! Seems like SHE's not having any negative side effects" ....and I started to laugh because I just thought she was kidding given my dog is quite dainty. I said "It's funny you keep calling him a SHE" and she says "oh I'm so sorry. I thought he was a female. I even gave him a mammary gland exam!!"

So those who are reading this ....my dog is a male and has been that way all his life. He has a penis, it's not large but it is definitely there and visible. His name is Joey and he wears a blue collar. And did I mention that he had a penis?! My response to her was "But his name is Joey..." and she says "Well I thought of Joey referring to kangaroo babies!" Really? Do kangaroos only have female babies?? I just kind of laughed it off and left.

A few days went by and i kept thinking what if she gave him a different exam than he actually needed because she thought HE (with a penis) was a girl. So i called to see if there was something she didnt check that she would have if she knew he was a boy. Well....shocker! She was rude once again on the phone. She basically told me that I got a bonus with her thinking he was a girl and checking his mammary glands. She never apologized for getting the most basic element of the exam wrong. She was probably embarrassed but she should have been. A Veterinary oncologist with as much experience and training she had failed to realize Joey + blue collar + penis + his chart stating Male = male dog.

I really wanted to like Dr. Alsarraf....I really really did. Veterinary oncologists in my area are scarce so finding someone else to handle Joey's follow up appointments will not be an easy task. Sadly this happened and I hope this review helps someone.

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The vet I saw had absolutely no bedside manor, she didn't even smile once during my visit. She was mean, and clearly had no interest in my dog. She was doing a neurological exam and poking her in the face with the sharp edges of metal scissors inches away from her eyes, to check her reflexes. I will never go back there. I spent 200 dollars for her to tell me my dog is fat & I got no answers. I don't recommend them at all.

1
★☆☆☆☆

The vet I saw had absolutely no bedside manor, she didn't even smile once during my visit. She was mean, and clearly had no interest in my dog. She was doing a neurological exam and poking her in the face with the sharp edges of metal scissors inches away from her eyes, to check her reflexes. I will never go back there. I spent 200 dollars for her to tell me my dog is fat & I got no answers. I don't recommend them at all.

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I don't know how anyone can write a bad review about this place. I brought my pet in 2 days ago and everyone from reception to nurses and the excellent doctors went above and beyond for my pug and I. Dani, my 4 year old pug had to have surgery to cut back her elongated soft palate as well as remove 2 sacs that were blocking her airway. Due to this, she had to stay overnight at the hospital for two nights. I was frantic and a mess, however the nurses allowed me to call for updates every hour- not only did they not care that I was calling a million times, they were so extremely friendly and reassured me every step of the way, in fact one of them; her name was June spent 10 minutes just talking with me at 11:30p.m. Dr Hunt was amazing and thoroughly explained every little procedure he was going to perform and was so friendly and willing to answer any and all questions I had! Not to mention he performed the procedure perfectly, with no complications! Lastly, Michele who works at reception saw that I was crying in the waiting room and quickly ran over, offered me a box of tissues and continued to reassure me and tell me personal stories of her and her dogs, she even had me smiling! ALL IN ALL, this place is amazing! Everyone here is amazing and more than willing to go above and beyond to care not only for your pet, but for you as well! I would recommend this place to anyone and everyone!

5
★★★★★

I don't know how anyone can write a bad review about this place. I brought my pet in 2 days ago and everyone from reception to nurses and the excellent doctors went above and beyond for my pug and I. Dani, my 4 year old pug had to have surgery to cut back her elongated soft palate as well as remove 2 sacs that were blocking her airway. Due to this, she had to stay overnight at the hospital for two nights. I was frantic and a mess, however the nurses allowed me to call for updates every hour- not only did they not care that I was calling a million times, they were so extremely friendly and reassured me every step of the way, in fact one of them; her name was June spent 10 minutes just talking with me at 11:30p.m. Dr Hunt was amazing and thoroughly explained every little procedure he was going to perform and was so friendly and willing to answer any and all questions I had! Not to mention he performed the procedure perfectly, with no complications! Lastly, Michele who works at reception saw that I was crying in the waiting room and quickly ran over, offered me a box of tissues and continued to reassure me and tell me personal stories of her and her dogs, she even had me smiling! ALL IN ALL, this place is amazing! Everyone here is amazing and more than willing to go above and beyond to care not only for your pet, but for you as well! I would recommend this place to anyone and everyone!

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1 out of 1 people found this review helpful.

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i brought my maine coon down to fairfield yesterday am.. he has congested heart failure, the doctors were all awesome and he had personnel care 24 7 yes, it does add up but toby is my child along with 5 other cats and two dogs and two kids...and divorced.. money isnt big in my home but my love for my babies is so worth it......i will and always have give them all i have

5
★★★★★

i brought my maine coon down to fairfield yesterday am.. he has congested heart failure, the doctors were all awesome and he had personnel care 24 7 yes, it does add up but toby is my child along with 5 other cats and two dogs and two kids...and divorced.. money isnt big in my home but my love for my babies is so worth it......i will and always have give them all i have

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Thank you to the AERC doctors+Staff who helped make a difficult decision one we can live with. Your professionalism, patience and help in understanding the realities of our beloved's condition and prognosis helped us tremendously. Rosie shared a precious 48 hours at home-we spoiled her, comforted her and said our good-byes. We needed that time and I think she did too. By Monday morning, it was obvious that advancing symptoms you had forecasted were unfolding. Helping us to recognize the signs which indicated her discomfort was increasing gave us the courage to act with confidence- a lingering end was not acceptable for such a fine companion.
Rosie is at peace now-so are we knowing that she was assured the best quality of life throughout from puppyhood through her senior years right to the end. It was your patience, compassion, professionalism and honesty which helped guide us in this very difficult decision. Sometimes the best medicine involves procedures, drugs and testing-sometimes the best medicine involves sharing knowledge, compassion and truth.

5
★★★★★

Thank you to the AERC doctors+Staff who helped make a difficult decision one we can live with. Your professionalism, patience and help in understanding the realities of our beloved's condition and prognosis helped us tremendously. Rosie shared a precious 48 hours at home-we spoiled her, comforted her and said our good-byes. We needed that time and I think she did too. By Monday morning, it was obvious that advancing symptoms you had forecasted were unfolding. Helping us to recognize the signs which indicated her discomfort was increasing gave us the courage to act with confidence- a lingering end was not acceptable for such a fine companion.
Rosie is at peace now-so are we knowing that she was assured the best quality of life throughout from puppyhood through her senior years right to the end. It was your patience, compassion, professionalism and honesty which helped guide us in this very difficult decision. Sometimes the best medicine involves procedures, drugs and testing-sometimes the best medicine involves sharing knowledge, compassion and truth.

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If you are thinking of bringing your dog to the behavioralist, Emily Levine, for separation anxiety, save your money and just go to your regular vet. I paid $399 for 2 hours of supposedly personalized attention to my dog's condition and was provided with a printout of all the advice you've already read 1000 times on the internet (graduated departures, pick up your keys a bunch of times during the day to desensitize him to your departure cues, and ignoring him before leaving and when you come back). She prescribed an antidepressant, which my regular vet could have also done. The doctor also refused to spend the full 2 hours promised on their site: http://www.animalerc.com/patients/specialties/pdf/behavior/AERA_Behaviorist_Menu_of_Services.pdf. She spent an hour in the office and one 15 minute call before they started asking me for more money. Through fighting with the billing dept, I got 15 more minutes, but still that was only 1.5 hours and my dog still wasn't cured. Their argument was it was "up to 2 hours depending on the needs of your dog." Even by this logic, my dog should have had the full 2 hours as he was not cured.

2
★★☆☆☆

If you are thinking of bringing your dog to the behavioralist, Emily Levine, for separation anxiety, save your money and just go to your regular vet. I paid $399 for 2 hours of supposedly personalized attention to my dog's condition and was provided with a printout of all the advice you've already read 1000 times on the internet (graduated departures, pick up your keys a bunch of times during the day to desensitize him to your departure cues, and ignoring him before leaving and when you come back). She prescribed an antidepressant, which my regular vet could have also done. The doctor also refused to spend the full 2 hours promised on their site: http://www.animalerc.com/patients/specialties/pdf/behavior/AERA_Behaviorist_Menu_of_Services.pdf. She spent an hour in the office and one 15 minute call before they started asking me for more money. Through fighting with the billing dept, I got 15 more minutes, but still that was only 1.5 hours and my dog still wasn't cured. Their argument was it was "up to 2 hours depending on the needs of your dog." Even by this logic, my dog should have had the full 2 hours as he was not cured.

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It was some time ago.... My fur baby with lymphoma did well, at least as well as one can expect. My beloved was treated with care? (as best as I know)--- Dr. Alsarraf never let me witness his chemo treatments. (High anxiety, separation issues-second hand dog) Dr. Alsarraf's attitude always felt VERY cookie cutter, matter of fact, and impersonal. It felt very fake and rehearsed. I feel that she is far from a warm and understanding person.... more like a precondition marine used to dealing with death.... and not caring so much about it.
I had two techs that we dealt with, one never introduced herself and was cut from the same useless mold. The second tech, I want to say her name was Vicky, always made us feel comfortable, I felt confident letting him out of our sight to her care. Care... She really did. I knew she would take good care of my baby. I do not like the drs bedside manner or the tech who thinks WAY too much of herself, but the outcome was a yearof joy after diagnosis. I feel that is good. I thank Vicky for her kindness and understanding.

2
★★☆☆☆

It was some time ago.... My fur baby with lymphoma did well, at least as well as one can expect. My beloved was treated with care? (as best as I know)--- Dr. Alsarraf never let me witness his chemo treatments. (High anxiety, separation issues-second hand dog) Dr. Alsarraf's attitude always felt VERY cookie cutter, matter of fact, and impersonal. It felt very fake and rehearsed. I feel that she is far from a warm and understanding person.... more like a precondition marine used to dealing with death.... and not caring so much about it.
I had two techs that we dealt with, one never introduced herself and was cut from the same useless mold. The second tech, I want to say her name was Vicky, always made us feel comfortable, I felt confident letting him out of our sight to her care. Care... She really did. I knew she would take good care of my baby. I do not like the drs bedside manner or the tech who thinks WAY too much of herself, but the outcome was a yearof joy after diagnosis. I feel that is good. I thank Vicky for her kindness and understanding.

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We took our German Shepard to a local groomer and after picking him I noticed that he was holding his back leg up. I assumed that they cut his nails too short and inspected his foot. Not finding anything out of the ordinary I got him home and in the house. Two hours later my dog was crippled and dragging his back legs behind him. I took him to our local vet, Dr, Stuart Gutman, who gave him a shot of cortizone and advised that if he doesnt get better by morning I would need to get him to an animal hospital and recommended AERA.

The next morning Dakota was still crippled. My sons and I got him into the car and to the hospital. After examination I was told that Dakota blew out a disc in his back and would need surgery. I was given a price range of 3 to 5 thousand dollars. It was a horrible situation because our emotions were running high. The previous night I found my sons in the garage trying to make a cart for their dog and it broke my heart. I authorized the surgery and was told I needed to pay 80 percent up front. I didnt have the money so applied for a GE care card. I paid 5500 hundred dollars before the operation.

The operation was succesful and we brought Dakota home. He was able to get up on his own and walk with a sling until he got stronger. After one week we found him to be getting sicker and took him back to the hospital. He had an infection and stayed overnight. We brought him home only to bring him back after another infection. The doctors recommended nuetering Dakota because his testicles appeared infected. They also located a penny in his stomach and that had to be scoped out.

Too make a long story short, I was driving my son to a doctors appointment for college when the doctors called and told me they cultured the bacteria and determined that he got the MRSA infection during his operation. My family and I drove to the hospital and picked up our boy. He was euthanized by our Vet later that day.

I would not recommend the hospital because its incredibly expensive. We spent over 10,000 dollars trying to save our dog.
For that amount of money our dog should not have gotten a MRSA infection. Thats a cleanliness issue !

2
★★☆☆☆

We took our German Shepard to a local groomer and after picking him I noticed that he was holding his back leg up. I assumed that they cut his nails too short and inspected his foot. Not finding anything out of the ordinary I got him home and in the house. Two hours later my dog was crippled and dragging his back legs behind him. I took him to our local vet, Dr, Stuart Gutman, who gave him a shot of cortizone and advised that if he doesnt get better by morning I would need to get him to an animal hospital and recommended AERA.

The next morning Dakota was still crippled. My sons and I got him into the car and to the hospital. After examination I was told that Dakota blew out a disc in his back and would need surgery. I was given a price range of 3 to 5 thousand dollars. It was a horrible situation because our emotions were running high. The previous night I found my sons in the garage trying to make a cart for their dog and it broke my heart. I authorized the surgery and was told I needed to pay 80 percent up front. I didnt have the money so applied for a GE care card. I paid 5500 hundred dollars before the operation.

The operation was succesful and we brought Dakota home. He was able to get up on his own and walk with a sling until he got stronger. After one week we found him to be getting sicker and took him back to the hospital. He had an infection and stayed overnight. We brought him home only to bring him back after another infection. The doctors recommended nuetering Dakota because his testicles appeared infected. They also located a penny in his stomach and that had to be scoped out.

Too make a long story short, I was driving my son to a doctors appointment for college when the doctors called and told me they cultured the bacteria and determined that he got the MRSA infection during his operation. My family and I drove to the hospital and picked up our boy. He was euthanized by our Vet later that day.

I would not recommend the hospital because its incredibly expensive. We spent over 10,000 dollars trying to save our dog.
For that amount of money our dog should not have gotten a MRSA infection. Thats a cleanliness issue !

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If it is 3 am in the morning and your pet is in real bad shape this is the place to go. I have always felt the vets there are top notch and know thier stuff. So the positive is that if it is possible to save your pets life in an emergency this hospital is the place to go after hours or for a referal.

However be prepared to bring big bucks. I dont think anything is less than 500.00 and that is for a basic check up. Also they wont do the work unless you pay up front. That means before the work is done you have to pay. yes it sucks and yes it seems cold but thats the way it is.
When i was there I saw a few people have to turn away because they simply did not have the money to save their pet. Very sad. Wish I was rich I would have paid for the pets that could not afford care.

Based on care I rate it four stars,

4
★★★★☆

If it is 3 am in the morning and your pet is in real bad shape this is the place to go. I have always felt the vets there are top notch and know thier stuff. So the positive is that if it is possible to save your pets life in an emergency this hospital is the place to go after hours or for a referal.

However be prepared to bring big bucks. I dont think anything is less than 500.00 and that is for a basic check up. Also they wont do the work unless you pay up front. That means before the work is done you have to pay. yes it sucks and yes it seems cold but thats the way it is.
When i was there I saw a few people have to turn away because they simply did not have the money to save their pet. Very sad. Wish I was rich I would have paid for the pets that could not afford care.

Based on care I rate it four stars,

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So, So true about that last revue, I went there with my sick cat but I'm not a person of means, long story short I was not able to afford their prices. I really think it will be hard to find someone that loves animals the way I do, but I cannot adopt because of this outregeous vets bills. Yes pets are for the rich only, it kills me not to afford a good vet or that I have to choose less than maximum care. Right now I'm looking at my cat in pain with tears in my eyes thinking how to come up with the money for his treatment.

1
★☆☆☆☆

So, So true about that last revue, I went there with my sick cat but I'm not a person of means, long story short I was not able to afford their prices. I really think it will be hard to find someone that loves animals the way I do, but I cannot adopt because of this outregeous vets bills. Yes pets are for the rich only, it kills me not to afford a good vet or that I have to choose less than maximum care. Right now I'm looking at my cat in pain with tears in my eyes thinking how to come up with the money for his treatment.

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Poor diagnosis, ridiculous expensive, I took my dog over one weekend night, they tested him unnescessary, THEY COME UP WITH STUPID ASSUMPTIONS that really scared us, then I was told to leave him overnight, which we did, it cost 14 hundred plus, I was never told what happened, next morning they sent us back to our regular vet jus to be told that he had a stomach upset over something he ate. This place is a gold mine, pet owners take their animals truly concerned on emergencies much of them easy to diagnose but all they look for is suck money up front - I wouldn't recomend this place

1
★☆☆☆☆

Poor diagnosis, ridiculous expensive, I took my dog over one weekend night, they tested him unnescessary, THEY COME UP WITH STUPID ASSUMPTIONS that really scared us, then I was told to leave him overnight, which we did, it cost 14 hundred plus, I was never told what happened, next morning they sent us back to our regular vet jus to be told that he had a stomach upset over something he ate. This place is a gold mine, pet owners take their animals truly concerned on emergencies much of them easy to diagnose but all they look for is suck money up front - I wouldn't recomend this place

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Our dog suddently stopped eating her food. Brought her to the Animal Referral Hospital in Fairfield. We used them before for other things, but nothiing like this. She had a mass in her spleen the size of a small ball. They would not operate on her & wanted to give her chemo instead to shrink it. They told us they would only give her half of the dose for her first treatment. After the chemo they let us take her home. It was so sad, she was shivering all night & breathing fast. She ended up having a seizure later that night. We had to bring her back. She was on IV fluids & oxygen for 3 days. We were told that it probably spread to the lymph nodes and that it could be lymphoma. She wasen't producing enough platelets after the chemo & they did not do blood transfusions. Which I can't understand? If you call yourself a hospital then you should be able to do a blood transfusion. Expecially since we spent 5K! By all means we are not wealthy people. We didn't care what the cost was. All we wanted was our girl to get better. She was never a sick dog & only 8 yrs old. We felt she had more life in her to live. To make a long story short, we had to put her down in the end. I have never been so heart broken then I was that day. I'm just upset cause the doctors made it seem that there was a good chance she could still have a fews years left in her with the chemo. In the end, I feel that the chemo killed her, but the doctors there didn't give me any other choices. Since they didn't want to operate on her. I would probably never go back there unless it was less complicated then cancer.........

1
★☆☆☆☆

Our dog suddently stopped eating her food. Brought her to the Animal Referral Hospital in Fairfield. We used them before for other things, but nothiing like this. She had a mass in her spleen the size of a small ball. They would not operate on her & wanted to give her chemo instead to shrink it. They told us they would only give her half of the dose for her first treatment. After the chemo they let us take her home. It was so sad, she was shivering all night & breathing fast. She ended up having a seizure later that night. We had to bring her back. She was on IV fluids & oxygen for 3 days. We were told that it probably spread to the lymph nodes and that it could be lymphoma. She wasen't producing enough platelets after the chemo & they did not do blood transfusions. Which I can't understand? If you call yourself a hospital then you should be able to do a blood transfusion. Expecially since we spent 5K! By all means we are not wealthy people. We didn't care what the cost was. All we wanted was our girl to get better. She was never a sick dog & only 8 yrs old. We felt she had more life in her to live. To make a long story short, we had to put her down in the end. I have never been so heart broken then I was that day. I'm just upset cause the doctors made it seem that there was a good chance she could still have a fews years left in her with the chemo. In the end, I feel that the chemo killed her, but the doctors there didn't give me any other choices. Since they didn't want to operate on her. I would probably never go back there unless it was less complicated then cancer.........

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I brought my mini Schnauzer because he was having trouble standing and his back legs were giving out. After waiting over an hour one of the vets came and took him to examine him. We were not allowed in the room. Less than 10 minutes later he came back into the waiting room and DUMPED the dog on the floor (at which point the dog started yelping in pain). He then started YELLING AT ME that there was no emergency and I was imagining the back leg weakness AND THEN JUST WALKED AWAY. I left and took him to my own vet the next morning. Turns out not only did he have arthritis in his hips but he also had a TUMOR. These people are all rude, front desk also very unfriendly. Fees are EXTREMELY EXPENSIVE. They do not treat animals or their clients with respect.

1
★☆☆☆☆

I brought my mini Schnauzer because he was having trouble standing and his back legs were giving out. After waiting over an hour one of the vets came and took him to examine him. We were not allowed in the room. Less than 10 minutes later he came back into the waiting room and DUMPED the dog on the floor (at which point the dog started yelping in pain). He then started YELLING AT ME that there was no emergency and I was imagining the back leg weakness AND THEN JUST WALKED AWAY. I left and took him to my own vet the next morning. Turns out not only did he have arthritis in his hips but he also had a TUMOR. These people are all rude, front desk also very unfriendly. Fees are EXTREMELY EXPENSIVE. They do not treat animals or their clients with respect.

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My 14 year old Rat Terrier, Hailey, was being treated by her regular vet, Dr Loredana Briganti at Rutherford Animal Hospital, who is an incredible, caring doctor who had treated Hailey for most of her life, for what we thought was an anal gland infection. When the infection worsened Dr Briganti probed a bit deeper and felt a mass inside the gland. Out of concern she sent a sample from the mass to be tested and my worst fear was confirmed, CANCER. I was referred by Dr Briganti to Dr Chris Hunt at AERA, who is now in my mind one of the most amazing people to ever study veterinary medicine. Dr Hunt examined Hailey and THOROUGHLY explained the type of agressive surgery necessary to remove the tumor, as well as possible side effects and what would be required for her recovery. He then went over things again to make sure I understood everything we had discussed and to see if I had any questions. After seeing Dr Hunts level of expertise and confidence, I knew he was the man for the job and I gave the green light for surgery. They admitted Hailey same day, started her on fluids and operated late in the day. Needless to say, I was a wreck all day long and dove for the phone everytime it rang. I received a call from Dr Hunt late in the afternoon saying that the surgery went well and Hailey was resting comfortably. The sound of his voice brought tears to my eyes because I knew he gave her the best chance at a better quality of life for as long as she's with me. The doctors and entire staff at this facility are kind, caring, professional and took great care of the most important thing in my life, Hailey. She was home for only a little over 24 hours when I noticed she was already alert, getting her appetite back and following me around, which she hadn't done for weeks. I would HIGHLY recommend this facility and Dr Hunt to anyone who wants to give their pet the best chance for recovery. I've seen reviews about AERA and people complaining about price and yes, it is an expensive facility. But if you expect filet mignon for the price of a White Castle burger, you need to wake up and realize that if you want the BEST, you have to be willing to pay for it. God bless you Dr Hunt, you gave us hope when we thought all was lost.

5
★★★★★

My 14 year old Rat Terrier, Hailey, was being treated by her regular vet, Dr Loredana Briganti at Rutherford Animal Hospital, who is an incredible, caring doctor who had treated Hailey for most of her life, for what we thought was an anal gland infection. When the infection worsened Dr Briganti probed a bit deeper and felt a mass inside the gland. Out of concern she sent a sample from the mass to be tested and my worst fear was confirmed, CANCER. I was referred by Dr Briganti to Dr Chris Hunt at AERA, who is now in my mind one of the most amazing people to ever study veterinary medicine. Dr Hunt examined Hailey and THOROUGHLY explained the type of agressive surgery necessary to remove the tumor, as well as possible side effects and what would be required for her recovery. He then went over things again to make sure I understood everything we had discussed and to see if I had any questions. After seeing Dr Hunts level of expertise and confidence, I knew he was the man for the job and I gave the green light for surgery. They admitted Hailey same day, started her on fluids and operated late in the day. Needless to say, I was a wreck all day long and dove for the phone everytime it rang. I received a call from Dr Hunt late in the afternoon saying that the surgery went well and Hailey was resting comfortably. The sound of his voice brought tears to my eyes because I knew he gave her the best chance at a better quality of life for as long as she's with me. The doctors and entire staff at this facility are kind, caring, professional and took great care of the most important thing in my life, Hailey. She was home for only a little over 24 hours when I noticed she was already alert, getting her appetite back and following me around, which she hadn't done for weeks. I would HIGHLY recommend this facility and Dr Hunt to anyone who wants to give their pet the best chance for recovery. I've seen reviews about AERA and people complaining about price and yes, it is an expensive facility. But if you expect filet mignon for the price of a White Castle burger, you need to wake up and realize that if you want the BEST, you have to be willing to pay for it. God bless you Dr Hunt, you gave us hope when we thought all was lost.

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1 out of 1 people found this review helpful.

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I have used these clinic once for my cat's knee surgery and they were really expensive but did a very good job making her better. I'm wondering if someone has use them for radioactive iodine treatment for hyperthyroid disease in cats? I'm horrified about the euthanasia story and will definitely do my research before taking my cat here again !

3
★★★☆☆

I have used these clinic once for my cat's knee surgery and they were really expensive but did a very good job making her better. I'm wondering if someone has use them for radioactive iodine treatment for hyperthyroid disease in cats? I'm horrified about the euthanasia story and will definitely do my research before taking my cat here again !

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Dr. Palescandolo is great ... we've taken our cats here for both emergency and specialized treatment ... Sue, who works for Dr. Straus is great too! :)

5
★★★★★

Dr. Palescandolo is great ... we've taken our cats here for both emergency and specialized treatment ... Sue, who works for Dr. Straus is great too! :)

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I have been at this hospital 3 times with 3 different pets. All I have to say is Thank You! Thank You! Thank You! My experiences were great at this hospital, the service was outstanding and the staff was very friendly. My animals mean the world to me and I would give everything I have to save their lives, but it would be great if AERA would lower their fees. I reccommend this place to anyone, but please remember to be equipped with $$$, it's not cheap!

4
★★★★☆

I have been at this hospital 3 times with 3 different pets. All I have to say is Thank You! Thank You! Thank You! My experiences were great at this hospital, the service was outstanding and the staff was very friendly. My animals mean the world to me and I would give everything I have to save their lives, but it would be great if AERA would lower their fees. I reccommend this place to anyone, but please remember to be equipped with $$$, it's not cheap!

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2 out of 2 people found this review helpful.

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A few years ago, my sister had to euthanize her cat here.The owner of the clinic used only ONE needle, and the protocol is
two - you sedate the cat FIRST. Well, the cat screamed in agony; he died right after getting the needle, so you get the picture.
I consider this malpractice, since it's against the basic protocol for the procedure. He obviously was not sedated first. Maybe the vet was trying to save money, since money is the number one concern of the people in this clinic.

I wish I had known this before euthanizing my cat here. I was told that she could not make the trip home to her vet. I should have just taken the risk & let her die on the road. After four days in the clinic I finally decided "enough is enough." Well, the "sedation" catheter did not sedate her, she was struggling & hysterical. We were left alone with her in the room, trying to comfort her, without any vet there to help her. I have never seen her so upset, before she was finally put out of her misery. My poor cat! After $2000 care, she deserved better.

1
★☆☆☆☆

A few years ago, my sister had to euthanize her cat here.The owner of the clinic used only ONE needle, and the protocol is
two - you sedate the cat FIRST. Well, the cat screamed in agony; he died right after getting the needle, so you get the picture.
I consider this malpractice, since it's against the basic protocol for the procedure. He obviously was not sedated first. Maybe the vet was trying to save money, since money is the number one concern of the people in this clinic.

I wish I had known this before euthanizing my cat here. I was told that she could not make the trip home to her vet. I should have just taken the risk & let her die on the road. After four days in the clinic I finally decided "enough is enough." Well, the "sedation" catheter did not sedate her, she was struggling & hysterical. We were left alone with her in the room, trying to comfort her, without any vet there to help her. I have never seen her so upset, before she was finally put out of her misery. My poor cat! After $2000 care, she deserved better.

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4 out of 5 people found this review helpful.

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Four years ago my cocker was diagnosed with lymphoma.
Without treatment, this is a death sentence in a few months. I was referred to Dr. AlSharaff. In our initial consultation she clearly outlined the various protocols available, and the percentages of survival each entailed.
My dog, Buddy, was very special to me, so I chose the treatment which would have the best chance for him. It was expensive, but isn't all health care? After about two years of treatment, Buddy entered a period of life in which he was now cancer free. And then, as was predicted by Dr. AlSharaff, this period ended and we began another course of treatment, using the next most effective protocol. To make a long story short, Buddy lived a comfortable more two years until his time ran out. But I have never regretted a penny spent on his treatment and I will always be grateful to Dr. Alsharaff for helping me to keep my beloved pet in my life for four more years thanI would have had otherwise.
Dr. AlSharaff always came to talk with me each and every time we came in for treatment. She also never greeted me without first giving me a big hug which felt very warm and sincere. Buddy died at home, and I haven't had the chance to talk to Dr. A. since, but she and the staff send me a card of condolence with messages from all of consolation. I am looking forward to the day that I can call Dr. A. to talk to her and thank her from the bottom of my heart for her kindness and compassion to both Buddy and me. I can't do so yet,because I'm still deeply grieving. I know Buddy was only a dog, but he was at my side through some very difficult times, and he always gave me a lot of comfort.
I miss him so much. But Dr. AlSharaff and the AERA helped to keep him in my life for four years longer than he would have been otherwise. For this I can never truly express my thanks.

5
★★★★★

Four years ago my cocker was diagnosed with lymphoma.
Without treatment, this is a death sentence in a few months. I was referred to Dr. AlSharaff. In our initial consultation she clearly outlined the various protocols available, and the percentages of survival each entailed.
My dog, Buddy, was very special to me, so I chose the treatment which would have the best chance for him. It was expensive, but isn't all health care? After about two years of treatment, Buddy entered a period of life in which he was now cancer free. And then, as was predicted by Dr. AlSharaff, this period ended and we began another course of treatment, using the next most effective protocol. To make a long story short, Buddy lived a comfortable more two years until his time ran out. But I have never regretted a penny spent on his treatment and I will always be grateful to Dr. Alsharaff for helping me to keep my beloved pet in my life for four more years thanI would have had otherwise.
Dr. AlSharaff always came to talk with me each and every time we came in for treatment. She also never greeted me without first giving me a big hug which felt very warm and sincere. Buddy died at home, and I haven't had the chance to talk to Dr. A. since, but she and the staff send me a card of condolence with messages from all of consolation. I am looking forward to the day that I can call Dr. A. to talk to her and thank her from the bottom of my heart for her kindness and compassion to both Buddy and me. I can't do so yet,because I'm still deeply grieving. I know Buddy was only a dog, but he was at my side through some very difficult times, and he always gave me a lot of comfort.
I miss him so much. But Dr. AlSharaff and the AERA helped to keep him in my life for four years longer than he would have been otherwise. For this I can never truly express my thanks.

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1 out of 1 people found this review helpful.

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After finding out that my 8 year old Labrador had cancer in her back leg, I took her to see Dr. Alsarraf. This was a very hard time for us being that she showed no symptoms. Dr. Alsarraf patiently and kindly descibed our options for which we opted for the radiation route and our baby has responded magnificently. I would highly recommend her to anyone with a pet with cancer. She is extremely compassionate and very knowledgeable.

5
★★★★★

After finding out that my 8 year old Labrador had cancer in her back leg, I took her to see Dr. Alsarraf. This was a very hard time for us being that she showed no symptoms. Dr. Alsarraf patiently and kindly descibed our options for which we opted for the radiation route and our baby has responded magnificently. I would highly recommend her to anyone with a pet with cancer. She is extremely compassionate and very knowledgeable.

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For the person who lost their kitten, I am very sorry. I took in a young cat a neighbor had abandoned, only to come home and see blood pouring out of his nose and him dying. It was horrible.

Distemper is VERY serious but EASILY preventable with a single, inexpensive vaccine.

It is almost impossible to save small kittens from panleukapenia and it is a horrible, VERY contagious illness. The best thing to do is LEAVE kitten with their mom, her antibodies will protect them up until about 8 weeks. At eight weeks take your kitten to the vet to get vaccinated. Do not get kittens from unreliable sources.

5
★★★★★

For the person who lost their kitten, I am very sorry. I took in a young cat a neighbor had abandoned, only to come home and see blood pouring out of his nose and him dying. It was horrible.

Distemper is VERY serious but EASILY preventable with a single, inexpensive vaccine.

It is almost impossible to save small kittens from panleukapenia and it is a horrible, VERY contagious illness. The best thing to do is LEAVE kitten with their mom, her antibodies will protect them up until about 8 weeks. At eight weeks take your kitten to the vet to get vaccinated. Do not get kittens from unreliable sources.

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Unfortunately, I have had to take my wonderful springer spaniel to AERC for a variety of problems over the past 3 years. To say they are great is an understatement. She has had a variety of issues from intestinal (severe bloat) to neurological (cushing's, seizures) and other medical problems and always been well treated. Each of the vets she has seen was clearly interested in taking good care of her and loves animals. When I brought her in and she was in a questionable state she was immediately seen by a tech or vet and brought to the back for quick care. While I know my dog will not live forever, she is having a happy, comfortable geriatric life thanks in large part to the vets and staff at AERC. I will admit that the services at AERC are not cheap. But they are always there when I need them and they are not significantly more expensive than my regular vet in Westfield. The office is clean and the staff are compassionate and caring of all the animals and their owners. I have also been to the emergency vet in Red Bank and am not nearly as pleased with them as AERC. I highly recommend these folks for anything your dog might need.

5
★★★★★

Unfortunately, I have had to take my wonderful springer spaniel to AERC for a variety of problems over the past 3 years. To say they are great is an understatement. She has had a variety of issues from intestinal (severe bloat) to neurological (cushing's, seizures) and other medical problems and always been well treated. Each of the vets she has seen was clearly interested in taking good care of her and loves animals. When I brought her in and she was in a questionable state she was immediately seen by a tech or vet and brought to the back for quick care. While I know my dog will not live forever, she is having a happy, comfortable geriatric life thanks in large part to the vets and staff at AERC. I will admit that the services at AERC are not cheap. But they are always there when I need them and they are not significantly more expensive than my regular vet in Westfield. The office is clean and the staff are compassionate and caring of all the animals and their owners. I have also been to the emergency vet in Red Bank and am not nearly as pleased with them as AERC. I highly recommend these folks for anything your dog might need.

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On April 22nd, 2007 I was walking my dog in the neighborhood on a leash when a neighbor's pit bull, that was running loose in their yard, came around the corner of their house to the curb where we were and attacked myself and my Irish Border collie Casey. Thank God that my younger son, who was across the street, was able to pull the pit bull off of Casey after the attack which lasted a few minutes...but a lot of damage was already done. With many neighbors coming to assist, the owner of the pit bull soon came out and took the pit bull inside. Casey had several bites on him, a severe gash on his neck and his back left leg had all the tendons and ligaments severed. We were told by the owner of the pit bull to bring Casey to the AERA and that they would pay the bills. They said if anyone could help Casey, the AERA could. Although one initial option was amputation of the leg, Dr. Singer of the AERA said he felt that he could save the leg by operating and putting artificial tendons and ligaments in Casey's leg with screws. Let me tell you that the AREA and Dr. Singer have a place in our hearts. Not only is Casey now walking again, but the treatment and care that they showed our dog was unbelievable. They are the most caring group of animal doctors and staff that I have ever seen...even calling the house during Casey's recuperation to see how he was. The recovery took several months, as Casey had to go from a cast and staying in a 4x4 ft confined area, to splint and access to the room, to walking with a harness assistance and access to the first floor of our house to walking on his own and ultimately able to climb stairs...but here we are in December 2007 and Casey is doing fine. The AERA is worth every penny they charge. I don't know of any other group that could have accomplished this. I would personally recommend them without hesitation at anyone. If this were to happen to you, you would want the best doctors and staff working on you...the AERA is the best!
Matt Mustachio

5
★★★★★

On April 22nd, 2007 I was walking my dog in the neighborhood on a leash when a neighbor's pit bull, that was running loose in their yard, came around the corner of their house to the curb where we were and attacked myself and my Irish Border collie Casey. Thank God that my younger son, who was across the street, was able to pull the pit bull off of Casey after the attack which lasted a few minutes...but a lot of damage was already done. With many neighbors coming to assist, the owner of the pit bull soon came out and took the pit bull inside. Casey had several bites on him, a severe gash on his neck and his back left leg had all the tendons and ligaments severed. We were told by the owner of the pit bull to bring Casey to the AERA and that they would pay the bills. They said if anyone could help Casey, the AERA could. Although one initial option was amputation of the leg, Dr. Singer of the AERA said he felt that he could save the leg by operating and putting artificial tendons and ligaments in Casey's leg with screws. Let me tell you that the AREA and Dr. Singer have a place in our hearts. Not only is Casey now walking again, but the treatment and care that they showed our dog was unbelievable. They are the most caring group of animal doctors and staff that I have ever seen...even calling the house during Casey's recuperation to see how he was. The recovery took several months, as Casey had to go from a cast and staying in a 4x4 ft confined area, to splint and access to the room, to walking with a harness assistance and access to the first floor of our house to walking on his own and ultimately able to climb stairs...but here we are in December 2007 and Casey is doing fine. The AERA is worth every penny they charge. I don't know of any other group that could have accomplished this. I would personally recommend them without hesitation at anyone. If this were to happen to you, you would want the best doctors and staff working on you...the AERA is the best!
Matt Mustachio

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I have taken my one cat here for 2 emergencies and he and I were treated with the utmost compassion and care. I will also be taking my other cat for a specialty surgery and expect no less.

I have worked in the animal industry as a tech and in other capacities, and I believe this place not only knows what they are doing, but that they do an excellent job. Not all hospitals offer the best in equipment, latest technology, quality staff or facilities. Unfortunately, the cost of these services are terribly expensive, and that is my only concern. I have had to take extreme measures like risking bouncing the rent or skipping groceries to pay for vet care. I guess some things are overpriced (let's face it, an IV drip is a bag of salt water) to make up for the intangibles you don't see on the bill, like attracting quality help, continuing education, new technology, etc. I just wish that the prices were attainable or that the credit plan had more reasonable guidelines- 3 months to pay back thousands before an APR in the 20 percentage range kicks in is no easy thing, and if you can't get approved you don't really have any option. But at the end of the day, if they save my pet's life with expert care, then I can't think of a better reason to spend the money.

Regarding the review on this page about the person who lost their dog - it is a truly awful story and I understand your anger and pain, but not being a veterinary professional, you may be placing blame where it doesn't belong. It is not always appropriate to sedate dogs for procedures such as x-rays. If one hospital does it one way, that does not make it standard medical policy everywhere. It sounds like a tragic thing that happened. If you had been very upset or angry with the staff, they might have elected to mail you the ashes rather than upset you with a phone call, as you could just as easily been offended that they dared to call you. And all doctors, hospitals, and funeral homes charge for services rendered, not outcomes.

4
★★★★☆

I have taken my one cat here for 2 emergencies and he and I were treated with the utmost compassion and care. I will also be taking my other cat for a specialty surgery and expect no less.

I have worked in the animal industry as a tech and in other capacities, and I believe this place not only knows what they are doing, but that they do an excellent job. Not all hospitals offer the best in equipment, latest technology, quality staff or facilities. Unfortunately, the cost of these services are terribly expensive, and that is my only concern. I have had to take extreme measures like risking bouncing the rent or skipping groceries to pay for vet care. I guess some things are overpriced (let's face it, an IV drip is a bag of salt water) to make up for the intangibles you don't see on the bill, like attracting quality help, continuing education, new technology, etc. I just wish that the prices were attainable or that the credit plan had more reasonable guidelines- 3 months to pay back thousands before an APR in the 20 percentage range kicks in is no easy thing, and if you can't get approved you don't really have any option. But at the end of the day, if they save my pet's life with expert care, then I can't think of a better reason to spend the money.

Regarding the review on this page about the person who lost their dog - it is a truly awful story and I understand your anger and pain, but not being a veterinary professional, you may be placing blame where it doesn't belong. It is not always appropriate to sedate dogs for procedures such as x-rays. If one hospital does it one way, that does not make it standard medical policy everywhere. It sounds like a tragic thing that happened. If you had been very upset or angry with the staff, they might have elected to mail you the ashes rather than upset you with a phone call, as you could just as easily been offended that they dared to call you. And all doctors, hospitals, and funeral homes charge for services rendered, not outcomes.

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We brought our dog into the hospital with a lame leg from her original diagnosis hip displasure. They gave our dog and injection of morphine for the pain and sent her home with us. A few hours later the dog was unable to use her back legs. they should have told us that would happen but we went into a panic and returned. I will not go into all of the issues because there will be a suit pending but they muzzled the dog while I was there and told me that they were going to xray. I left and called a while later and the female night time vet said the dog was unruly and she vomited. I believe that my dog should have been sedated while having xrays and I have received information from various hospitals that told me that they always sedate a dog that is anxious, they do not just use a muzzle. A few hours later I receive a phone call stating that my dog has aspiration pnemonia that happened while she was vomiting. This could not have happened if my dog had the muzzle off. My dog has vomited previously, as most dogs have and they wretch back and forth until they expel. they do not breathe vomit back in. Well, my dog died that evening, a six year old healthy dog and all I recieved from this malpractice act was a box of ashes that they had sent to my home, which was very cruel instead of them calling when they came in and a $2800 bill. Isn't this a crying shame. ???

1
★☆☆☆☆

We brought our dog into the hospital with a lame leg from her original diagnosis hip displasure. They gave our dog and injection of morphine for the pain and sent her home with us. A few hours later the dog was unable to use her back legs. they should have told us that would happen but we went into a panic and returned. I will not go into all of the issues because there will be a suit pending but they muzzled the dog while I was there and told me that they were going to xray. I left and called a while later and the female night time vet said the dog was unruly and she vomited. I believe that my dog should have been sedated while having xrays and I have received information from various hospitals that told me that they always sedate a dog that is anxious, they do not just use a muzzle. A few hours later I receive a phone call stating that my dog has aspiration pnemonia that happened while she was vomiting. This could not have happened if my dog had the muzzle off. My dog has vomited previously, as most dogs have and they wretch back and forth until they expel. they do not breathe vomit back in. Well, my dog died that evening, a six year old healthy dog and all I recieved from this malpractice act was a box of ashes that they had sent to my home, which was very cruel instead of them calling when they came in and a $2800 bill. Isn't this a crying shame. ???

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2 out of 2 people found this review helpful.

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The new building is fancy & the staff is very pleasant. However, they told me that my kitten would be ok until I brought it to my vet the next day. By the time I got him to my vet the next morning, he died 6 minutes later, while my vet was examining him. The tests they did at AERC were pretty useless, I don't know if they had done the right test, if they could have saved the little guy, but they didn't test for feline distemper, they did manage however to test/treat for $499.62 of other useless services. But not the one that may have saved him. For such an outrageous cost, they should as least be thorough. When I called back to see if we could split the cost, or spread it out over 2 or 3 payments, they transferred my call 3 times and finally someone said they don't do billing there. Well, someone knows how to charge a credit card well enough.....I think it's time to look for another emergency vet in my area, a little less flash and a little more heart & knowledge.

2
★★☆☆☆

The new building is fancy & the staff is very pleasant. However, they told me that my kitten would be ok until I brought it to my vet the next day. By the time I got him to my vet the next morning, he died 6 minutes later, while my vet was examining him. The tests they did at AERC were pretty useless, I don't know if they had done the right test, if they could have saved the little guy, but they didn't test for feline distemper, they did manage however to test/treat for $499.62 of other useless services. But not the one that may have saved him. For such an outrageous cost, they should as least be thorough. When I called back to see if we could split the cost, or spread it out over 2 or 3 payments, they transferred my call 3 times and finally someone said they don't do billing there. Well, someone knows how to charge a credit card well enough.....I think it's time to look for another emergency vet in my area, a little less flash and a little more heart & knowledge.

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The interior must have cost a fortune which is why the fees are so high. My cat was sedated, stabilized and kept overnight for over $700.00. I had to take him to my vet the next day for a diagnosis and an additional $800.00. I work in the companion animal industry and everyday I hear of people who would love to adopt additional animals but simply cannot afford the health care. There are people, especially seniors who must give up their animals because they cannot afford the vet fees. This place has great vets but I think all vets need to do a lot of soul-searching when it comes to the money they charge for their services. If something doesn't change, only the wealthy will be able to afford proper health care for their animals.

3
★★★☆☆

The interior must have cost a fortune which is why the fees are so high. My cat was sedated, stabilized and kept overnight for over $700.00. I had to take him to my vet the next day for a diagnosis and an additional $800.00. I work in the companion animal industry and everyday I hear of people who would love to adopt additional animals but simply cannot afford the health care. There are people, especially seniors who must give up their animals because they cannot afford the vet fees. This place has great vets but I think all vets need to do a lot of soul-searching when it comes to the money they charge for their services. If something doesn't change, only the wealthy will be able to afford proper health care for their animals.

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My husband and I have brought several of our cats to AERC. One was diagnosed with cancer and received surgery and chemo here. Another was diagnosed with IBD and received a couple of days of care (at their other location). Yet another was diagnosed with hyperthyroidism and recived radioisotope treatment there. Finally, yet another one is there right now, undergoing tests to try and figure out what is his problem. These visits were all referrals by our regular vet. We did use the ER services one night last year with the cat who's currently there as a referral.

Needless to say, we are very pleased with the level of care available at AERC or else we wouldn't keep bringing our cats there! They do things that a regular vet simply doesn't have the expertise to do. And they do these procedures on a regular basis.

Except for the ER visit, Dr. Straus there has been the primary vet for our cats and he's been great. He's straightforward and concise; lays out the options very clearly and answers all my questions.

Yes, they are expensive, yet I'm not sure it's fair to blame them for costing more than a regular vet. They are not regular vets; they are specialists and/or emergency vets. Sure, it'd be great if their fees were the same as our regular vet, but they're not and for good reasons: greater expertise, greater specialization, higher tech treatment options and the equipment and trained staff to perform these treatments, etc.

This place has been great for our cats. They've always worked with us and done everything they could for our cats until, in some cases, there was nothing more anyone could do.

PROS: Quality medical care from highly-trained, well-respected vets and staff.
CONS:

5
★★★★★

My husband and I have brought several of our cats to AERC. One was diagnosed with cancer and received surgery and chemo here. Another was diagnosed with IBD and received a couple of days of care (at their other location). Yet another was diagnosed with hyperthyroidism and recived radioisotope treatment there. Finally, yet another one is there right now, undergoing tests to try and figure out what is his problem. These visits were all referrals by our regular vet. We did use the ER services one night last year with the cat who's currently there as a referral.

Needless to say, we are very pleased with the level of care available at AERC or else we wouldn't keep bringing our cats there! They do things that a regular vet simply doesn't have the expertise to do. And they do these procedures on a regular basis.

Except for the ER visit, Dr. Straus there has been the primary vet for our cats and he's been great. He's straightforward and concise; lays out the options very clearly and answers all my questions.

Yes, they are expensive, yet I'm not sure it's fair to blame them for costing more than a regular vet. They are not regular vets; they are specialists and/or emergency vets. Sure, it'd be great if their fees were the same as our regular vet, but they're not and for good reasons: greater expertise, greater specialization, higher tech treatment options and the equipment and trained staff to perform these treatments, etc.

This place has been great for our cats. They've always worked with us and done everything they could for our cats until, in some cases, there was nothing more anyone could do.

PROS: Quality medical care from highly-trained, well-respected vets and staff.
CONS:

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I live in an area with few options for emergency animal care. I had brought my pet there when they were still in their old location, and the fees were reasonable for an emergency care center, but they have since moved to a new, huge building.

I brought my pet in, and the place is stunning, with state-of-the-art equipment and attentive staff members, but I feel like I am being put through the wringer. If you have money to burn, you won't have any issues with this place. But if you have an ill animal and a tight budget, you'll either have to sell something off or take your pet elsewhere.

The estimate I was given for an overnight stay, with bloodwork and x-rays was over ONE THOUSAND DOLLARS! Sticker shock is an understatement. That included a $98 for IV catheterization (if you're a human, that's the needle that stays in your arm so they can administer drugs whenever necessary). The next procedure they suggested - which was not guaranteed to discover an answer - would cost around $2500 (on top of the $1700+ already accumulated)!

Again, if you have plenty of money, this place is to the nines, but I was totally unprepared for the costs I am looking at - there was no information given to me beforehand about their fees and by the time I was given anything my pet was already in a cage being set up for the night, it was late, and I was a wreck... what could I have done?

Once more, the people there are very nice and you will likely have a good experience, but if you go there be prepared to pay 2-3 times what you expect the bill to be.

PROS: High-tech, fancy place, nice people
CONS: SHOCKINGLY EXPENSIVE!!!

3
★★★☆☆

I live in an area with few options for emergency animal care. I had brought my pet there when they were still in their old location, and the fees were reasonable for an emergency care center, but they have since moved to a new, huge building.

I brought my pet in, and the place is stunning, with state-of-the-art equipment and attentive staff members, but I feel like I am being put through the wringer. If you have money to burn, you won't have any issues with this place. But if you have an ill animal and a tight budget, you'll either have to sell something off or take your pet elsewhere.

The estimate I was given for an overnight stay, with bloodwork and x-rays was over ONE THOUSAND DOLLARS! Sticker shock is an understatement. That included a $98 for IV catheterization (if you're a human, that's the needle that stays in your arm so they can administer drugs whenever necessary). The next procedure they suggested - which was not guaranteed to discover an answer - would cost around $2500 (on top of the $1700+ already accumulated)!

Again, if you have plenty of money, this place is to the nines, but I was totally unprepared for the costs I am looking at - there was no information given to me beforehand about their fees and by the time I was given anything my pet was already in a cage being set up for the night, it was late, and I was a wreck... what could I have done?

Once more, the people there are very nice and you will likely have a good experience, but if you go there be prepared to pay 2-3 times what you expect the bill to be.

PROS: High-tech, fancy place, nice people
CONS: SHOCKINGLY EXPENSIVE!!!

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I never realized how hard it would be when my dog became ill on a Sunday evening. This place took my dog right away. We did not wait long at all. They treated him and gave him the medicine he needed. The vet was so great with my dog, too. Of course, it was very expensive, and that is the only reason I did not give this place a 5. It was about 2.5 times the cost of my regular vet.

4
★★★★☆

I never realized how hard it would be when my dog became ill on a Sunday evening. This place took my dog right away. We did not wait long at all. They treated him and gave him the medicine he needed. The vet was so great with my dog, too. Of course, it was very expensive, and that is the only reason I did not give this place a 5. It was about 2.5 times the cost of my regular vet.

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My neighbors brought their cat here and were very impressed. The cat was a stray in bad condition and he received immediate attention. The staff was very compassionate and knowledgeable and the animals receive wonderful care. This is a good hospital and it is also in an easy to reach location.

4
★★★★☆

My neighbors brought their cat here and were very impressed. The cat was a stray in bad condition and he received immediate attention. The staff was very compassionate and knowledgeable and the animals receive wonderful care. This is a good hospital and it is also in an easy to reach location.

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This state of the art animal hospital is fabulous, just ask anyone in the waiting area. Clients are treated wonderfully with attention to detail and personal, compassionate care. The staff is knowledgeable, professional, courteous and shows genuine caring for both animals and their owners. This is a top notch place through and through.

5
★★★★★

This state of the art animal hospital is fabulous, just ask anyone in the waiting area. Clients are treated wonderfully with attention to detail and personal, compassionate care. The staff is knowledgeable, professional, courteous and shows genuine caring for both animals and their owners. This is a top notch place through and through.

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Review Partner
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I have 4 cats and i have had to take a couple of them to this animal hospital in the middle of the night. They are not the closest to my house, but I trust them and the facility is clean and the vets are great. In fact one time, I brought

2
★★★★☆

I have 4 cats and i have had to take a couple of them to this animal hospital in the middle of the night. They are not the closest to my house, but I trust them and the facility is clean and the vets are great. In fact one time, I brought

 

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