Super Shuttle

★☆☆☆☆

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  • Passenger Transportation
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  • Airport Transportation
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Newark APO - stay away they made me wait almost 1.2 hours for pickup. I spoke with several employees at welcome desk, this seems to be normal and drivers confirmed angry guests are common. The dispatch this morning Jose was asked for time he just kept saying 5 minutes 5 minutes when asked for a manager he transferred me to closed for admin office. when I called back Jose hung up on me. I finally asked for an MOD causing him to let me speak with Randy who was helpful. Felix the driver was great after dispatch lies and delays .. Dispatch said driver stated he saw me walk in and out, driver was perplexed. So here is the question... ...would you like to play these games as I did today or go elsewhere I would avoid them and go with another or limo or taxi its worth it. Jose (dispatcher) laughed and yelled at me thinking he will never be called on it.

First conversation said driver would be in, Second stated 5 minutes, third said driver saw me go out and in bldg, 4th conversation had me go out to lot in which they left me and then tried to refuse my reservation, had to call 800 to finally get picked up. Seems dispatcher like to mess with customers for fun.

Not good if you need to get there, Newark system very broken

1
★☆☆☆☆

Newark APO - stay away they made me wait almost 1.2 hours for pickup. I spoke with several employees at welcome desk, this seems to be normal and drivers confirmed angry guests are common. The dispatch this morning Jose was asked for time he just kept saying 5 minutes 5 minutes when asked for a manager he transferred me to closed for admin office. when I called back Jose hung up on me. I finally asked for an MOD causing him to let me speak with Randy who was helpful. Felix the driver was great after dispatch lies and delays .. Dispatch said driver stated he saw me walk in and out, driver was perplexed. So here is the question... ...would you like to play these games as I did today or go elsewhere I would avoid them and go with another or limo or taxi its worth it. Jose (dispatcher) laughed and yelled at me thinking he will never be called on it.

First conversation said driver would be in, Second stated 5 minutes, third said driver saw me go out and in bldg, 4th conversation had me go out to lot in which they left me and then tried to refuse my reservation, had to call 800 to finally get picked up. Seems dispatcher like to mess with customers for fun.

Not good if you need to get there, Newark system very broken

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