Franny's Collection

★★★☆☆

About Franny's Collection

Categories
  • Women's Clothing Stores
  • Bridal Shops

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3.0 3
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I wish there was a negative rating because Franny's has certainly earned it. When I initially went in with my bridesmaids she was pleasant ( obviously to gain our business). But, since the orders have been placed she has been nothing more than condescending, rude and unethical. She upsized all of my bridesmaids by at least 2 sizes (no doubt to make more $ on alterations) When I called her to ask why, she was ignorant rude and said it was not her problem. I insisted she give a discount on alterations due to her error, or order the proper size dresses she refused to do either and hung up on me. Each of my girls complained how ignorant she was to them. My future MIL ordered a dress. They upsized her and quoted her $175.00. She paid in full. Then Fran called her back and told her they mispriced the dress and it was $475.00 (an additional $300.00!) I went with her to cancel the order (that same day) and she said there was a cancellation policy and she was losing her deposit. She4 also said the error was not her fault. Really, because she wrote up the sales slip and then refused to honor it! Who's fault is that? This woman is obviously unethical in her busniess practices. She has NO customer service skills, and neither do any of her employess. Once she had the money she didn't deliver the proper dresses, sizes and fulfill her obligations. Obviously my girls are not getting their alterations done there since she is totally untrustworthy! BUYER BEWARE!

1
★☆☆☆☆

I wish there was a negative rating because Franny's has certainly earned it. When I initially went in with my bridesmaids she was pleasant ( obviously to gain our business). But, since the orders have been placed she has been nothing more than condescending, rude and unethical. She upsized all of my bridesmaids by at least 2 sizes (no doubt to make more $ on alterations) When I called her to ask why, she was ignorant rude and said it was not her problem. I insisted she give a discount on alterations due to her error, or order the proper size dresses she refused to do either and hung up on me. Each of my girls complained how ignorant she was to them. My future MIL ordered a dress. They upsized her and quoted her $175.00. She paid in full. Then Fran called her back and told her they mispriced the dress and it was $475.00 (an additional $300.00!) I went with her to cancel the order (that same day) and she said there was a cancellation policy and she was losing her deposit. She4 also said the error was not her fault. Really, because she wrote up the sales slip and then refused to honor it! Who's fault is that? This woman is obviously unethical in her busniess practices. She has NO customer service skills, and neither do any of her employess. Once she had the money she didn't deliver the proper dresses, sizes and fulfill her obligations. Obviously my girls are not getting their alterations done there since she is totally untrustworthy! BUYER BEWARE!

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Excellent shop! I have dealt with Franny's for over 6 years and have purchased all of my daughter's prom gowns there. It has always been one stop shopping for us because of the huge selection of beautiful prom gowns. My daughter's friends always asked where did you buy your prom gowns because they loved them.I would recommend Franny's to anyone. The service is excellent, the selection is huge and we always bought everything we needed there - from the gown, to the shoes and to the pocketbook. Thank you Franny for always being so kind!

5
★★★★★

Excellent shop! I have dealt with Franny's for over 6 years and have purchased all of my daughter's prom gowns there. It has always been one stop shopping for us because of the huge selection of beautiful prom gowns. My daughter's friends always asked where did you buy your prom gowns because they loved them.I would recommend Franny's to anyone. The service is excellent, the selection is huge and we always bought everything we needed there - from the gown, to the shoes and to the pocketbook. Thank you Franny for always being so kind!

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Franny's Collection is a really good store. They have a big selection to choose from but most of the dresses are for mainly mother's of the bride. I didn't actually buy there but they were very nice.

3
★★★☆☆

Franny's Collection is a really good store. They have a big selection to choose from but most of the dresses are for mainly mother's of the bride. I didn't actually buy there but they were very nice.

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