Swimming Pool Contractors, Home Repair & Service, Swimming Pools, Hot Tubs & Spas, Pools, Pool Service, Sauna Supplies
This place is great, what a variety of products they sell. They also have the accessories and supplies you need to keep your pool and spa in good working order. The staff is very helpful wih all of the questions you may have.
Posted 01/18/09 | Report Abuse
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Monarch Pools
by Anonymous
We contracted with Monarch Pools to install a 20x40 in ground which was installed in September 0f 2007. The pool was closed after the installation for the winter and never used. The pool was opened at the end of March of this year (2008) to have the contrite poured around the pool. When the pool was opened it was discovered that the liner pulled away from the side wall by the low-end in-take basket, buckled by the steps in the low-end and buckled between to two deep-end drains. Monarch has refused to properly respond to our phone calls and now we were informed they want to charge up to $750 to fix their own poor installation of the liner. I am not shocked about this because during the whole process on getting the pool installed by them they never behaved above the board. For example, they destroyed our driveway along the side of house leading into the background and the Belgum Block border. They stated that they would not fix it and it is just part of the expected damage of having a pool installed. They even forced us into paying for part of digging the trench from the house to equipment for the electrical (even through they were responsible). In so many words the on-site coordinator, George, said if they used the backhoe the underground pipes would be destroyed in the process therefore we better pay to have the electrician dig the hole (can you say "blackmail"). When we paid the money, he promised to provide us a store credit of $150; do you think we have seen it? NO... Glenn and Tom from Monarch used inappropriate with us on the phone, especially when we told them that we were holding the final payment of $500 until the pool job passed the final town inspection (which is our right according NJ State Statute).
All we want is our liner and driveway fixed at no cost to us and Monarch to disappear from our lives.
Posted 07/16/08 | Report Abuse
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We were looking to buy a hot tub and this was the best priced place and they were very helpful with finding one that we liked and all the different options
Posted 04/13/08 | Report Abuse
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Our inground pool turned out GREAT!!!
by jsheeley
We had Monarch install a 16x32 inground pool a few years ago at our last house in Accord NY. It turned out beautiful. We had it installed in the fall since the summer is Monarch's busiest season. This allowed them to give us complete attention. The only problem we incountered was from the pool liner manufacturer. The liner was delayed for 10 days. This slowed the installation slightly and was really not a big deal . Monarch was very professional and covered every detail with no hidden surprises or costs we were unaware of.
We have since sold this house. The pool was a great asset when it came to our selling price! We have now settled into our newly built home. We will have another pool installed when the time is right and we will most likely shop at Monarch pools. The swimming pool dealers here in the hudson valley are way too expensive! At the time of our last pool Monarch was the most reasonable around.
FYI - Installing an inground pool is a major undertaking. To have it done right give the installers plenty of time to complete the project. You shouldn't plan on using the pool the same season that it's being installed. We had our pool installed in the fall to avoid the summer rush. this also allowed the ground around the pool to settle over the winter. This is best to avoid concrete patios from cracking due to ground settling. With any construction project there is always the possibility for something to go wrong. As the home owner it is up to you to voice your concerns and do your homework.
Good luck
Posted 01/02/09
Monarch Pools not recommended
by JoeTalik
We contracted with Monarch Pools to install a 20x40 in ground which was installed in September 0f 2007. The pool was closed after the installation for the winter and never used. The pool was opened at the end of March of this year (2008) to have the contrite poured around the pool. When the pool was opened it was discovered that the liner pulled away from the side wall by the low-end in-take basket, buckled by the steps in the low-end and buckled between to two deep-end drains. Monarch has refused to properly respond to our phone calls and now we were informed they want to charge up to $750 to fix their own poor installation of the liner. I am not shocked about this because during the whole process on getting the pool installed by them they never behaved above the board. For example, they destroyed our driveway along the side of house leading into the background and the Belgum Block border. They stated that they would not fix it and it is just part of the expected damage of having a pool installed. They even forced us into paying for part of digging the trench from the house to equipment for the electrical (even through they were responsible). In so many words the on-site coordinator, George, said if they used the backhoe the underground pipes would be destroyed in the process therefore we better pay to have the electrician dig the hole (can you say "blackmail"). When we paid the money, he promised to provide us a store credit of $150; do you think we have seen it? NO... Glenn and Tom from Monarch used inappropriate with us on the phone, especially when we told them that we were holding the final payment of $500 until the pool job passed the final town inspection (which is our right according NJ State Statute).
All we want is our liner and driveway fixed at no cost to us and Monarch to disappear from our lives.
Pros: Some sub-contractor felt our pain and supported us
Cons: Greedy company and you can not expect the full truth along the way
Posted 04/24/08
