I have bought supplies from them for years... can't really complain when it comes to that type of service. I (as well as my friend) had the 'pleasure' of doing bigger business (her with a large inground - me a regular above ground) with them this year after the floodig incident. We needed new liners supplies etc. -- The sales people AS WELL AS CUSTOMER SERVICE are rude, uncareing, inconsiderate - and their last concern is to work with the customer in resolving these issues. AFTER all was said and done - my liner slipped, which is understandable, BUT what is not exceptable is -- it took ME calling FOUR times (since no one returned my call) to get the guy to come and repair it. I called on a sunday and it took two weeks (and my constant calling) to have them come. I had to pack up all my supplies, food etc and all for my Memorial Day BBQ to my sisters house with a baby pool for the family - rather than mine. service SUCKs and most of all they are RUDE as hell. never will deal in a project with them again. (last note: he did come repair it yesterday AND DID it without my knowledge, phonecall, NOTHING..... if i had't noticed - I would not even have know!)
In 2006 I decided to surprise my husband for our anniversary with a hot tub, something he has always wanted. We now call it our vacation home. We went to Monach Pools and Spas, and meet Dave, the Spa Expert. We choose our Spa, had it delivered, up and ready to go in a short time. We use their free water testing weekly to insure that the water quality is what it should be and have not had any problems. For anyone who wants a second home for relaxtion but can't afford it, go for the outdoor spa, you can't beat it in the middle of the winter with the sky clear, moon shining and sometimes the snow falling on your face as your body is relaxing in the warm water. It has been a blast having a spa.
We had Monarch install a 16x32 inground pool a few years ago at our last house in Accord NY. It turned out beautiful. We had it installed in the fall since the summer is Monarch's busiest season. This allowed them to give us complete attention. The only problem we incountered was from the pool liner manufacturer. The liner was delayed for 10 days. This slowed the installation slightly and was really not a big deal . Monarch was very professional and covered every detail with no hidden surprises or costs we were unaware of.
We have since sold this house. The pool was a great asset when it came to our selling price! We have now settled into our newly built home. We will have another pool installed when the time is right and we will most likely shop at Monarch pools. The swimming pool dealers here in the hudson valley are way too expensive! At the time of our last pool Monarch was the most reasonable around.
FYI - Installing an inground pool is a major undertaking. To have it done right give the installers plenty of time to complete the project. You shouldn't plan on using the pool the same season that it's being installed. We had our pool installed in the fall to avoid the summer rush. this also allowed the ground around the pool to settle over the winter. This is best to avoid concrete patios from cracking due to ground settling. With any construction project there is always the possibility for something to go wrong. As the home owner it is up to you to voice your concerns and do your homework.