Pep Boys Auto Parts & Service

★☆☆☆☆
40.864 -74.3977
Map and Directions to Pep Boys Auto Parts & Service

973-541-1030

1440 Us Highway 46

Parsippany, NJ

07054

Get Directions Photos

About Pep Boys Auto Parts & Service

1.0 15
Hi! Sign in to let us know how Pep Boys Auto Parts & Service was?
Write a Review
Reviews 1 - 15 of 15.
.

Over $2000 in internal engine damage!!!!!!
I brought my car into this shop when a piece of road debris punctured my radiator and broke the cooling fan.
When I came to pick up my car I noticed that it was still leaking coolant so I asked to speak to the mechanic who had worked on it. When I asked him why the car was leaking he proceeded into a profanity laced rant. When he finally came out to the car I opened the hood and discovered that the air intake was missing, both headlights were broken, and the car was showing a check engine light. I noticed that the coolant on the ground was green instead of the purple that this car is required to have. When I asked about why the wrong antifreeze was in the car the mechanic, Sergei, stated that there is no such thing as "wrong" antifreeze. On the coolant tank and in the owner's manual VW warns that you cannot use Glycol Ethynol coolant in my car. The bottle the mechanic showed me clearly states that the primary ingredient is Glycol Ethynol. Long story short the manager refused to empty the incorrect antifreeze from my car, but did mysteriously decide to not charge me for the nearly $2000 bill they claimed was owed for the work.
Per the VW dealer that is now fixing my car, Sergei, the pepboys mechanic, not only broke both headlights and the air intake, but he also caused the water pump to become jammed which broke the timing chain, destroyed multiple internal seals on the engine, broke an engine sensor, lifted the car incorrectly causing damage to the underside and frame, cut wiring near the radiator, and the "new" radiator they installed is leaking.
DO NOT TAKE YOUR CAR HERE UNDER ANY CIRCUMSTANCES!!!!!!!
My repair bill at VW is over $2000 and rising.
This would cause most people to scrap their car.
IF YOU WANT TO KEEP YOUR CAR AVOID THIS GARAGE AT ALL COSTS!!!!!
IF SERGEI HAS EVER WORKED ON YOUR CAR YOU NEED TO GET A PROFESSIONAL MECHANIC TO ASSESS YOUR VEHICLE IMMEDIATELY!!!!!!

1
★☆☆☆☆

Over $2000 in internal engine damage!!!!!!
I brought my car into this shop when a piece of road debris punctured my radiator and broke the cooling fan.
When I came to pick up my car I noticed that it was still leaking coolant so I asked to speak to the mechanic who had worked on it. When I asked him why the car was leaking he proceeded into a profanity laced rant. When he finally came out to the car I opened the hood and discovered that the air intake was missing, both headlights were broken, and the car was showing a check engine light. I noticed that the coolant on the ground was green instead of the purple that this car is required to have. When I asked about why the wrong antifreeze was in the car the mechanic, Sergei, stated that there is no such thing as "wrong" antifreeze. On the coolant tank and in the owner's manual VW warns that you cannot use Glycol Ethynol coolant in my car. The bottle the mechanic showed me clearly states that the primary ingredient is Glycol Ethynol. Long story short the manager refused to empty the incorrect antifreeze from my car, but did mysteriously decide to not charge me for the nearly $2000 bill they claimed was owed for the work.
Per the VW dealer that is now fixing my car, Sergei, the pepboys mechanic, not only broke both headlights and the air intake, but he also caused the water pump to become jammed which broke the timing chain, destroyed multiple internal seals on the engine, broke an engine sensor, lifted the car incorrectly causing damage to the underside and frame, cut wiring near the radiator, and the "new" radiator they installed is leaking.
DO NOT TAKE YOUR CAR HERE UNDER ANY CIRCUMSTANCES!!!!!!!
My repair bill at VW is over $2000 and rising.
This would cause most people to scrap their car.
IF YOU WANT TO KEEP YOUR CAR AVOID THIS GARAGE AT ALL COSTS!!!!!
IF SERGEI HAS EVER WORKED ON YOUR CAR YOU NEED TO GET A PROFESSIONAL MECHANIC TO ASSESS YOUR VEHICLE IMMEDIATELY!!!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Stay away from this place. Poor workmanship and customer service. I had an alignment done here. After they had my car all day, they called at closing time that it was done. When I picked the car up, the steering wheel was way off center. I called, they said that was the way it came in, which was not correct. Told me to bring it back, which I did. Another day with the car, they called back saying it was done. It wasn't as the steering wheel was still off center and I doubt they did anything but park my car in the parking lot. I wanted my money back, but it was so complicated, I didn't bother which I assume was the plan. I took the car to the Firestone down the street, they do good work. This wasn't the first time I or my son have been screwed there. Unskilled and unprofessional. Service manager is a nasty bastard.

1
★☆☆☆☆

Stay away from this place. Poor workmanship and customer service. I had an alignment done here. After they had my car all day, they called at closing time that it was done. When I picked the car up, the steering wheel was way off center. I called, they said that was the way it came in, which was not correct. Told me to bring it back, which I did. Another day with the car, they called back saying it was done. It wasn't as the steering wheel was still off center and I doubt they did anything but park my car in the parking lot. I wanted my money back, but it was so complicated, I didn't bother which I assume was the plan. I took the car to the Firestone down the street, they do good work. This wasn't the first time I or my son have been screwed there. Unskilled and unprofessional. Service manager is a nasty bastard.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I made an appointment 1 week ago and I go there today for my appointment and the rude guy tells me I dont have one. I say well I just called to confirm and the guy told me I was there. Well your not here and we cant see you today.
First they are so unorganized, second they are rude as hell, and third Its the most ghetto place I have ever been

1
★☆☆☆☆

I made an appointment 1 week ago and I go there today for my appointment and the rude guy tells me I dont have one. I say well I just called to confirm and the guy told me I was there. Well your not here and we cant see you today.
First they are so unorganized, second they are rude as hell, and third Its the most ghetto place I have ever been

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I went to this shop for safety check for my car. After inspecting they told my struts are damaged and needs to be replaced and it will cost approx. 1200 dollars. He told if i do not replace it will damage other car parts and have other risks. He urged me to do this without giving me a chance to think. I agreed to replace and asked the guy if there is any discounts for this, he told no discount at all. I payed the amount, after coming to home i checked in online and found there is 50% discount on labour charges. I went back and told about the online discount, he said he cannot give now due to the transaction is complete.
I would recommend not to go to this shop. They cheated me by not telling the thruth of discounts going on.
Every business should suggest the customer about their disounts or promotions and make the customer use it.

2
★★☆☆☆

I went to this shop for safety check for my car. After inspecting they told my struts are damaged and needs to be replaced and it will cost approx. 1200 dollars. He told if i do not replace it will damage other car parts and have other risks. He urged me to do this without giving me a chance to think. I agreed to replace and asked the guy if there is any discounts for this, he told no discount at all. I payed the amount, after coming to home i checked in online and found there is 50% discount on labour charges. I went back and told about the online discount, he said he cannot give now due to the transaction is complete.
I would recommend not to go to this shop. They cheated me by not telling the thruth of discounts going on.
Every business should suggest the customer about their disounts or promotions and make the customer use it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I should have paid attention to the Insider Pages reviews on this PEP Boys facility I read yesterday- but I thought an oil change on a weekday morning would be uncomplicated. I brought work with me - so when they estimated 1.5 hrs I was willing to wait. When the ordeal was over, 2.5 hours had gone by - and the mechanic staff had spent 20 minutes debating how to access the filter on my very common make Toyota, and a tech had spent 7 minutes banging on the bottom of my car with a wrench for no apparent reason. Management is completely disengaged - time estimates given are completely off-the-mark, and the customer service level is nonexistent (they couldn't care less). That said - PEP boys on route 46 still stocks fine auto parts in their retail section - just don't use their mechanic shop - ever - unless stress and wasted time are something you enjoy.

1
★☆☆☆☆

I should have paid attention to the Insider Pages reviews on this PEP Boys facility I read yesterday- but I thought an oil change on a weekday morning would be uncomplicated. I brought work with me - so when they estimated 1.5 hrs I was willing to wait. When the ordeal was over, 2.5 hours had gone by - and the mechanic staff had spent 20 minutes debating how to access the filter on my very common make Toyota, and a tech had spent 7 minutes banging on the bottom of my car with a wrench for no apparent reason. Management is completely disengaged - time estimates given are completely off-the-mark, and the customer service level is nonexistent (they couldn't care less). That said - PEP boys on route 46 still stocks fine auto parts in their retail section - just don't use their mechanic shop - ever - unless stress and wasted time are something you enjoy.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I brought my car here to get an oil change and plug a tire. Not only were they extremely rude and unfriendly, but they took over 3 and half hours to finish. I will never take my car here again! Please save yourself the time and hassle and go somewhere else!!!!

1
★☆☆☆☆

I brought my car here to get an oil change and plug a tire. Not only were they extremely rude and unfriendly, but they took over 3 and half hours to finish. I will never take my car here again! Please save yourself the time and hassle and go somewhere else!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My daughter's car had some issues. We, the parents,
drove 6 1/2 hours to check out the car and get an appointment
set up with Pep Boys. We called on Friday for a very
early appointment on Saturday morning. They said to
come in at 8:30. We came in at 8:30. Pep Boys said
the car would be done in one hour. We called them at
10:00. They said it wasn't quite done, but to come by
in another 1/2 hour. We came by at 10:45 and PEP
BOYS HAD LIED! THEY HADN'T EVEN STARTED IT
YET! We were due to leave to drive 6 1/2 hours back
home at 11:00 to avoid traffic jams. We drove all the
way to Parsippany to get our daughter's car fixed and
they didn't even start it!! When we went into the
office and asked who lied about starting it, four guys
were leaning over the counter and none of them would
admit it. They were standing around listening to our
complaints and just denying everything - but NO ONE
WAS WORKING!! There were people lined up behind
us and they didn't look happy either. What a ridiiculous
place! If I were PepBoys, I would take a ride to
Parsippany, Route 46, and take a look around. We were
not impressed. Because of the extra hour we spent at
Pep Boys, it took us 9 hours and 10 min. to get home.
I will never recommend them to anyone!! HOW SAD!

1
★☆☆☆☆

My daughter's car had some issues. We, the parents,
drove 6 1/2 hours to check out the car and get an appointment
set up with Pep Boys. We called on Friday for a very
early appointment on Saturday morning. They said to
come in at 8:30. We came in at 8:30. Pep Boys said
the car would be done in one hour. We called them at
10:00. They said it wasn't quite done, but to come by
in another 1/2 hour. We came by at 10:45 and PEP
BOYS HAD LIED! THEY HADN'T EVEN STARTED IT
YET! We were due to leave to drive 6 1/2 hours back
home at 11:00 to avoid traffic jams. We drove all the
way to Parsippany to get our daughter's car fixed and
they didn't even start it!! When we went into the
office and asked who lied about starting it, four guys
were leaning over the counter and none of them would
admit it. They were standing around listening to our
complaints and just denying everything - but NO ONE
WAS WORKING!! There were people lined up behind
us and they didn't look happy either. What a ridiiculous
place! If I were PepBoys, I would take a ride to
Parsippany, Route 46, and take a look around. We were
not impressed. Because of the extra hour we spent at
Pep Boys, it took us 9 hours and 10 min. to get home.
I will never recommend them to anyone!! HOW SAD!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Have maintained my car there since they opened the store there. Very busy local place with good service. They started out only doing tires & oil repairs & brakes, then expanded into doing other work like starters, etc. Some more complicated repairs are a bit more pricey, but still fair. If they make a mistake (no one is perfect in hihg volume business), they fix it no problem. They've done all sorts of work for me with a positive outcome each time. Highly recommend.

Arrive early - or leave your car & put the key in the drop box - late in the day they get too busy.

4
★★★★☆

Have maintained my car there since they opened the store there. Very busy local place with good service. They started out only doing tires & oil repairs & brakes, then expanded into doing other work like starters, etc. Some more complicated repairs are a bit more pricey, but still fair. If they make a mistake (no one is perfect in hihg volume business), they fix it no problem. They've done all sorts of work for me with a positive outcome each time. Highly recommend.

Arrive early - or leave your car & put the key in the drop box - late in the day they get too busy.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I asked about the cost to replace the muffler and exhust pipes on a 98 Honda Civic. The guy tells me it will cost between $400-900 dollars. The price at the shop next to me installed (they use quality parts) is $250. Other places charge between $189 - $225. I don't think pep boys would gouge people like that just that the person I spoke to knows nothing about cars, parts or labor. He also told me they don't do welding if it needs that. Dude, ever hear of hangers?
At least this moron prevented me from experiencing their quality work. LOL

1
★☆☆☆☆

I asked about the cost to replace the muffler and exhust pipes on a 98 Honda Civic. The guy tells me it will cost between $400-900 dollars. The price at the shop next to me installed (they use quality parts) is $250. Other places charge between $189 - $225. I don't think pep boys would gouge people like that just that the person I spoke to knows nothing about cars, parts or labor. He also told me they don't do welding if it needs that. Dude, ever hear of hangers?
At least this moron prevented me from experiencing their quality work. LOL

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I took my Saab 95 wagon in because the front brakes had locked. It turns out the brake booster had failed. Around noon, I called to see if the car was ready. They said it was almost ready, so I went over. At 3 p.m., the wheels were still off. It was ready around 4 p.m. Part of the charge included new rear brake pads and rotors. I asked about that. The mechanic said the old ones were rusty and the pads were nearly gone. My home garage in Vermont always notes when pads or rotors are about to need replacement, and they hadn't noted that, so I was suspicious, but I also needed to drive home, four hours away, so I didn't insist they remove the charge. As soon as I drove off, I noticed a hissing noise that hadn't been there before. Two days later, both the front and rear brakes locked. My home Saab dealer discovered PepBoys had installed a non-Saab booster, and it had already failed. They did say the same thing might happen to a Saab booster. They also said the hissing noise was a sign that something was wrong with the brakes, however. Price seems reasonable but not an especially good deal. Leaving out the rear rotors and pads, they charged only a little more for the repair than my home Saab garage did to replace what PepBoys had done.

2
★★☆☆☆

I took my Saab 95 wagon in because the front brakes had locked. It turns out the brake booster had failed. Around noon, I called to see if the car was ready. They said it was almost ready, so I went over. At 3 p.m., the wheels were still off. It was ready around 4 p.m. Part of the charge included new rear brake pads and rotors. I asked about that. The mechanic said the old ones were rusty and the pads were nearly gone. My home garage in Vermont always notes when pads or rotors are about to need replacement, and they hadn't noted that, so I was suspicious, but I also needed to drive home, four hours away, so I didn't insist they remove the charge. As soon as I drove off, I noticed a hissing noise that hadn't been there before. Two days later, both the front and rear brakes locked. My home Saab dealer discovered PepBoys had installed a non-Saab booster, and it had already failed. They did say the same thing might happen to a Saab booster. They also said the hissing noise was a sign that something was wrong with the brakes, however. Price seems reasonable but not an especially good deal. Leaving out the rear rotors and pads, they charged only a little more for the repair than my home Saab garage did to replace what PepBoys had done.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Try as I might, I can't say a single good thing about those guys. From the monkeys in the garage, to the monkey garage manager who looks and acts like his mug shot should be in the post office and stinks of cigarettes, to the idiot salespeople who apparently have better things to do than help customers, I'd rather take the car, and will, elsewhere. This place should be razed. Anyone who is happy with their service should have their head examined. I can only conclude that the happy customer likes being ripped off.

1
★☆☆☆☆

Try as I might, I can't say a single good thing about those guys. From the monkeys in the garage, to the monkey garage manager who looks and acts like his mug shot should be in the post office and stinks of cigarettes, to the idiot salespeople who apparently have better things to do than help customers, I'd rather take the car, and will, elsewhere. This place should be razed. Anyone who is happy with their service should have their head examined. I can only conclude that the happy customer likes being ripped off.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We use them for our fleet which means we have 7 cars which get heavily used in and out of their shop through the year. Good prices and good service. Once an a while they have to do a redo because a part is bad out of the box, but they will always make sure it is right. I have nothing but positive feedback to give on this shop. Also, we have never had our cars damaged there.

5
★★★★★

We use them for our fleet which means we have 7 cars which get heavily used in and out of their shop through the year. Good prices and good service. Once an a while they have to do a redo because a part is bad out of the box, but they will always make sure it is right. I have nothing but positive feedback to give on this shop. Also, we have never had our cars damaged there.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I couldn't be more disgusted with the Pep Boys employees in Parsippany. I took a car in for a simple bearings job. They told me it would take 2 and a half hours. No problem. 5 hours later I find myself standing in the parking lot still waiting...Still fine...I have time, annoying but ok. Upon checking out my car after the job was done I notice new scratches on my back lights. When I approach the manager about it, he tells me that there is no way his drivers could have done that and they would have told him if they had....yeah right! What's even more frustrating is that while I was standing and waiting in the parking lot I saw one of the Pep Boy's employees back the company van into another van behind him....luckily it was another company van so I didn't say anything. Obviously the manager said he wasn't notified about that one either...well no duh!My frustration doesn't lie with the fact that I didn't receive any free service or even the opportunity for them to cover the new scratches with primer to avoid rusting. The manager, Eli, didn't even offer an apology or the professional courtesy to accept even the possibility that his employee could have done this.

1
★☆☆☆☆

I couldn't be more disgusted with the Pep Boys employees in Parsippany. I took a car in for a simple bearings job. They told me it would take 2 and a half hours. No problem. 5 hours later I find myself standing in the parking lot still waiting...Still fine...I have time, annoying but ok. Upon checking out my car after the job was done I notice new scratches on my back lights. When I approach the manager about it, he tells me that there is no way his drivers could have done that and they would have told him if they had....yeah right! What's even more frustrating is that while I was standing and waiting in the parking lot I saw one of the Pep Boy's employees back the company van into another van behind him....luckily it was another company van so I didn't say anything. Obviously the manager said he wasn't notified about that one either...well no duh!My frustration doesn't lie with the fact that I didn't receive any free service or even the opportunity for them to cover the new scratches with primer to avoid rusting. The manager, Eli, didn't even offer an apology or the professional courtesy to accept even the possibility that his employee could have done this.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is a place which is closet to me and I always prefer to go there for all types of services. very friendly and professional staff. So no worries about the job.

PROS: Everything is pro for this Pep Boys Shop
CONS: Little expensive when compared to the other local shops. But I can live wit

4
★★★★☆

This is a place which is closet to me and I always prefer to go there for all types of services. very friendly and professional staff. So no worries about the job.

PROS: Everything is pro for this Pep Boys Shop
CONS: Little expensive when compared to the other local shops. But I can live wit

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The stre was very crowded when I was tthere, and there did not seem to be enough help. People were waiting around. This was a Friday afternoon. I walked out and i have not been back since.

PROS: attractive, nice looking displays
CONS: Nobody paid attention to me or helped me to find what I needed

3
★★★☆☆

The stre was very crowded when I was tthere, and there did not seem to be enough help. People were waiting around. This was a Friday afternoon. I walked out and i have not been back since.

PROS: attractive, nice looking displays
CONS: Nobody paid attention to me or helped me to find what I needed

Was this review helpful to you?
Ratings_icons Ratings_icons