First, I just want to say that in no way shape or form am I affiliated with or know anyone associated with Bob Maguire Chevrolet.
Second, I want to say that I NEVER leave reviews on sites like this (especially when you have to sign up and all of this before you can leave a review), but I was looking up the number for the dealership when I stumbled upon these negative reviews and, after reading them, felt compelled to respond with my experience with Bob Maguire Chevrolet. Sites like this pop up on Google more and more these days so that In my line of business (restaurant) and in an increasing amount of others, the reviews that people leave are very important, as one or two negative reviews can be more than enough for a customer to decide to not come in, resulting in less business for me. So, for example, a posting like the one by "Ketan S." called "American Buyer" above, might be enough to drive a sale away from this dealership because of his one-star rating when, in actuality, he was moreso asking a question than giving this particular business a "1" on a scale of 1 to 5. I would just ask that if people are going to take the time to write a review such as these to please make sure you consider the effects your ratings and what you have to say can have because they are real effects in this day and age.
MOVING ON...I am 41 years old and have owned three cars in my lifetime; all three have been purchased/leased exclusively from Bob Maguire Chevrolet for one reason: consistently exceptional service. I live in Pennsylvania and gladly drive the extra 30 minutes from my local dealerships for the great service and exception people that work there. In addition, in the past 10-15 years I have referred COUNTLESS friends and family members to Bob Maguire Chevrolet and have never, ever heard anything but positive things in response, and, in fact, many of those people have become loyal customers like me in the process.
I completely take into consideration the fact that I may have "gotten lucky" every time I have gone there and that, in actuality, these negative reviews are a more accurate portrayal of the quality of the dealership; however, given the extensive amount of time and business myself and people very close to me have spent there, I not only find that very hard to believe but, in fact, I have to assume the opposite: that these few poor experiences that customers have had there represent the exception rather than the norm.
To (finally) sum this up, It is virtually impossible for any business to achieve 100% customer satisfaction; I think even the dealership itself would attest to the fact that there have been poor transactions with customers throughout the years, be it because of a bad day the customer was having or even just a salesman who wasn't on his or her game that day.
But, and I can say this with complete confidence, having been a customer of Bob Maguire Chevrolet for about 15 years, I could not recommend this dealership MORE to anyone in the market not just for a Chevrolet, but for any automobile, as the people and experience there are of such high quality that they might just change your mind from one of those expensive foreign cars to a reliable, affordable American-built Chevy. Remember: buying a car is an important and expensive investment, and you are entitled to the best possible service you can get. I have always felt comfortable making my automobile decisions at this dealership because I feel that I receive the respect and service that I am entitled to when making such an important decision. And to everyone that has left a negative review, I completely respect the fact that you are entitled to your own opinion, especially in an open forum such as this. But I have been a customer of theirs for a long time and can almost promise you that if you give them a second chance you will see that your experience this time is an exceptional one...and then you will be the one coming back on this board feeling compelled to post a "6-star" review right next to mine.
Sincerely,
B.B.
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