Bridal Couture Of Short Hills

★★★☆☆
  • 9 Roosevelt Ave

    Chatham, NJ 07928

    Map & Directions
  • 973-701-7337

About Bridal Couture Of Short Hills

Hours
By appointment

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I had been warned through friends and magazine articles that the bridal business WILL rip you off and not think twice because they will never see you again. Being a bride isn't something you do twice usually so they aren't a business that counts on customer loyalty or return business. Now there are good shops out there (Jay West Bridal in Cherry Hill) but Couture Bridal is NOT one of them. I had a bad feeling about this shop but they were the ONLY boutique in the entire region of PA,NJ,MD, and NY that could get the dress in that I wanted to try on. She was kind on the phone and told me should could get the dress in by the weekend and when my mom and I got there she had the dress in the shop AND ON ANOTHER GIRL! (what is worse than seeing your DREAM dress on another bride?!) With out a hello she told me to walk around and find some dresses I wanted to try on and that she would be with me in a minute. Finally we started trying on dresses (me and this other girl with my dress) and she ran back and forth between the two of us. When I finally got the dress that I had come there for on she didn't even pin it or zip it up my mom had to zip it and I had to hold the halter straps and the dress up so I couldn't really see it. She paid no attention to me and didn't help me to see what i would really look like in the dress because she was to busy with the other girl who had decided to buy the dress that I had specially brought into the shop. People are dollar signs to this woman and nothing else and here is the kicker! We asked the price of the dress and she told me in was a 3,200 dollar dress but since me and this other girl loved the dress so much she would take $500 off if we paid in full today!l I had done my homework and through my search for this particular dress I found out that it was a $1,600 dress! She quoted us a price of DOUBLE what this dress was worth! B.Couture is an unpleasant place with no customer service and they are scamming brides for thousands of $$!

0
★☆☆☆☆

I had been warned through friends and magazine articles that the bridal business WILL rip you off and not think twice because they will never see you again. Being a bride isn't something you do twice usually so they aren't a business that counts on customer loyalty or return business. Now there are good shops out there (Jay West Bridal in Cherry Hill) but Couture Bridal is NOT one of them. I had a bad feeling about this shop but they were the ONLY boutique in the entire region of PA,NJ,MD, and NY that could get the dress in that I wanted to try on. She was kind on the phone and told me should could get the dress in by the weekend and when my mom and I got there she had the dress in the shop AND ON ANOTHER GIRL! (what is worse than seeing your DREAM dress on another bride?!) With out a hello she told me to walk around and find some dresses I wanted to try on and that she would be with me in a minute. Finally we started trying on dresses (me and this other girl with my dress) and she ran back and forth between the two of us. When I finally got the dress that I had come there for on she didn't even pin it or zip it up my mom had to zip it and I had to hold the halter straps and the dress up so I couldn't really see it. She paid no attention to me and didn't help me to see what i would really look like in the dress because she was to busy with the other girl who had decided to buy the dress that I had specially brought into the shop. People are dollar signs to this woman and nothing else and here is the kicker! We asked the price of the dress and she told me in was a 3,200 dollar dress but since me and this other girl loved the dress so much she would take $500 off if we paid in full today!l I had done my homework and through my search for this particular dress I found out that it was a $1,600 dress! She quoted us a price of DOUBLE what this dress was worth! B.Couture is an unpleasant place with no customer service and they are scamming brides for thousands of $$!

Pros: Had the dress I wanted to try on

Cons: No Selection, no customer service, prices are double and tripled - SCAMMERS

.

Bridal Couture was the first place I went looking for a dress and I found the perfect one after trying on only a couple! From the first day that I have been there I have received top of the line service from both Donna and Barbara. I have gone in at least 4 or 5 times already and each time they make me a priority and make sure that I am completely satisfied before leaving. Having them in charge of my dress as set my mind at ease as not only are they friendly but a huge help. I was able to purchase all my accessories from them and even received a great recommendation for Bridal Party Jewelry. Again I thank both of them for making sure that my dress will be nothing but perfection for the big day!!!!

5
★★★★★

Bridal Couture was the first place I went looking for a dress and I found the perfect one after trying on only a couple! From the first day that I have been there I have received top of the line service from both Donna and Barbara. I have gone in at least 4 or 5 times already and each time they make me a priority and make sure that I am completely satisfied before leaving. Having them in charge of my dress as set my mind at ease as not only are they friendly but a huge help. I was able to purchase all my accessories from them and even received a great recommendation for Bridal Party Jewelry. Again I thank both of them for making sure that my dress will be nothing but perfection for the big day!!!!

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Hi:
I am Donna, the new owner of Bridal Couture of Short Hills in Chatham NJ since June 2006. My first priority as an owner and manager has been providing the brides with absolutely the best service and care from the day they first visit our salon til the day they take their gown home with the perfect fit. In fact, my relationship with many brides goes well beyond the wedding day.

We work with our hearts and give the brides our full attention in a relaxed setting. We pride our selves with being the best overall full service salon in the area. Please call our salon for current client references.

SIncerely,
Donna, Bridal Couture of Short Hills

5
★★★★★

Hi:
I am Donna, the new owner of Bridal Couture of Short Hills in Chatham NJ since June 2006. My first priority as an owner and manager has been providing the brides with absolutely the best service and care from the day they first visit our salon til the day they take their gown home with the perfect fit. In fact, my relationship with many brides goes well beyond the wedding day.

We work with our hearts and give the brides our full attention in a relaxed setting. We pride our selves with being the best overall full service salon in the area. Please call our salon for current client references.

SIncerely,
Donna, Bridal Couture of Short Hills

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The store is nice and the dresses are gorgeous. Most are by local designers exclusive to Irenes. But if you are expecting great customer service at this high priced and elegant store, you will be severely dissapointed. Once they have your money, they barely pay attention to you during the fittings and on top of that they RUSH you out of the dressing room. Irene loses all of her nice customer service charm once you have paid for the dress. One bride asked about the bustle during her first fitting and Irene said "next fitting we talk about it". At the next fitting Irene already had the bustle done (in a style the bride did not want) and never consulted the bride. She lied about the veil too. The bride was notified via phone by Irene's assistant that it was ready and when she asked about it during the 2nd fitting Irene said it wasnt in because it was not on the hanger with the dress. The bride asked for her to look in the back and Irene goes to the back for 3 seconds and says its not there. She didn't even look for it, LIAR. The hem was not where it was pinned.. dress was too long and had to be redone the week of the wedding. Buttons on dress started falling off the back of the dress. Everything is half-ass once the sale is done. Bad business practice.

2
★★☆☆☆

The store is nice and the dresses are gorgeous. Most are by local designers exclusive to Irenes. But if you are expecting great customer service at this high priced and elegant store, you will be severely dissapointed. Once they have your money, they barely pay attention to you during the fittings and on top of that they RUSH you out of the dressing room. Irene loses all of her nice customer service charm once you have paid for the dress. One bride asked about the bustle during her first fitting and Irene said "next fitting we talk about it". At the next fitting Irene already had the bustle done (in a style the bride did not want) and never consulted the bride. She lied about the veil too. The bride was notified via phone by Irene's assistant that it was ready and when she asked about it during the 2nd fitting Irene said it wasnt in because it was not on the hanger with the dress. The bride asked for her to look in the back and Irene goes to the back for 3 seconds and says its not there. She didn't even look for it, LIAR. The hem was not where it was pinned.. dress was too long and had to be redone the week of the wedding. Buttons on dress started falling off the back of the dress. Everything is half-ass once the sale is done. Bad business practice.

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