Macy's

★★★☆☆
  • 100 Route 46

    Wayne, NJ 07470

    Map & Directions
  • 973-785-9525

About Macy's

Categories
  • Department Stores
  • Clothing Stores
  • Cosmetics
  • Jewelry
  • Mattress Stores
  • Bedding
Details
  • Shop Online
Hours
M-Th 10am-9:30pm, F-Sa 10am-10pm, Su 10am-8pm
Year Established
  • 1858
Products
  • Mens Clothing
  • Gifts
  • Clothing
  • Perfume
  • Bedding
  • Womens Clothing
  • Beauty
  • Jewelry
  • Shoes
  • Handbags
Payment Options
  • Cash
  • Check
  • Financing
  • MasterCard
  • Visa
Brands
  • Tommy Hilfiger
  • Nautica
  • Calvin Klein
  • Bali
  • Sunham
  • Clinique
  • Jockey
  • Polo Ralph Lauren
  • Michael Kors
  • Alfani
Services
  • Wedding Gift & Registry
  • Mattresses
  • Personal Shopper

Home & Garden

Home & Garden
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Category Shoes Brands

Macy's Willowbrook at 100 Route 46 in Wayne,NJ Category SHOES Brands
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    June 16, 2018

    • 12:00 PM - 10:00 PM
      This year, ditch the old #1 Dad mug and join Macy's for a Father's Day celebration that is sure to excite the whole family! Kids, can participate in a fun DIY project that's sure to put a smile on Dad's face. Plus, with any $75 or more Men's purchase, you can have it monogrammed*. Platinum cardholders! Be one of the first 50 cardholders to flash your Platinum Macy's Credit Card at the gift wrapping station and receive one complimentary gift wrapping with any Macy's purchase at the event! Event subject to change or cancellation. <br/> *While supplies last and time permits. Only soft fabric will be permitted for monogramming.
    3.1429 7
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    .

    When a wedding was canceled and gifts were returned, we discovered that Macy's considers their bridal registry to be more than a list of preferred gifts for well intentioned people to buy. They consider it to be a contract between themselves and the prospective bride and groom, and customers who buy through the registry unwittingly become parties to the contract.
    A gift purchased with a Macy's credit card was sent back with a clear message on the return slip stating that the wedding had been canceled and that the gift should be refunded to the sender. We received an E-mail stating that the gift had been returned. However, Macy's sent the bride a gift card for the gift's value.
    We were told that this is the policy as per the agreement signed by the wedding couple and that it was the bride's responsibility to forward the gift card to us. Our position has been that we didn't enter into an agreement, that the returned item should have been refunded by the original method of purchase, and that had the gift card been sent to us, we still would have preferred a refund to our credit card. Macy's position is that the wedding couple did not formally cancel their agreement with Macy's, close down the registry, and instruct Macy's to refund returned gifts to the senders; therefore, the bride is legally entitled to the value of the gift despite the instructions on the return slip.
    Macy's employees have quoted their policy to us several times and I keep telling them that it isn't that we don't understand it; it is that I consider it to be invalid. I have also pointed out that others who bought their gifts through other registries have been refunded to their credit cards. Perhaps Macy's is taking advantage of the fact that the gift was purchased on a Macy's credit card. I am wondering what would have happened had I used a MasterCard or Visa and then opened a credit inquiry.

    1
    ★☆☆☆☆

    When a wedding was canceled and gifts were returned, we discovered that Macy's considers their bridal registry to be more than a list of preferred gifts for well intentioned people to buy. They consider it to be a contract between themselves and the prospective bride and groom, and customers who buy through the registry unwittingly become parties to the contract.
    A gift purchased with a Macy's credit card was sent back with a clear message on the return slip stating that the wedding had been canceled and that the gift should be refunded to the sender. We received an E-mail stating that the gift had been returned. However, Macy's sent the bride a gift card for the gift's value.
    We were told that this is the policy as per the agreement signed by the wedding couple and that it was the bride's responsibility to forward the gift card to us. Our position has been that we didn't enter into an agreement, that the returned item should have been refunded by the original method of purchase, and that had the gift card been sent to us, we still would have preferred a refund to our credit card. Macy's position is that the wedding couple did not formally cancel their agreement with Macy's, close down the registry, and instruct Macy's to refund returned gifts to the senders; therefore, the bride is legally entitled to the value of the gift despite the instructions on the return slip.
    Macy's employees have quoted their policy to us several times and I keep telling them that it isn't that we don't understand it; it is that I consider it to be invalid. I have also pointed out that others who bought their gifts through other registries have been refunded to their credit cards. Perhaps Macy's is taking advantage of the fact that the gift was purchased on a Macy's credit card. I am wondering what would have happened had I used a MasterCard or Visa and then opened a credit inquiry.

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    .

    Macy's Fine Jewelry- they misplaced the GIA certificate for my ring & did not apologize for the slip-up. Ok, frustrating, but things happen, right? When I calmly asked when I would get the replacement & politely, yet firmly wouldn't back down on needing one, the salesclerk, Guy, got flustered, rude & YELLED at me & said it's not like Macy's was trying to rip me off & went off on a rant- totally inappropriate. If anyone should have raised their voice at this piont, it would have been me- the whole mess had already cost me an hour's wasted time. I was polite & understanding and the CLERK yelled at me, the CUSTOMER for Macy's slip-up? Come on!!!

    The manager wasn't much better , even when I mentioned I'd bought my wedding dress there, was registered there, etc. He said I'd get a replacement certificate but got annoyed when we asked him to sign a note promising we'd receive one & stomped off after doing so like he couldn't be bothered (also, again no apology for the inconvenience). When I picked up the ring after it had been resized, they STILL didn't have the certificate, NOR did they even give me a ring box for my expensive purchase. I would NEVER buy from this Macy's jewelry counter again! If I hadn't opened up a Macy's card that day in order to save $180 on the ring, I would have cancelled the sale & gone elsewhere.

    1
    ★☆☆☆☆

    Macy's Fine Jewelry- they misplaced the GIA certificate for my ring & did not apologize for the slip-up. Ok, frustrating, but things happen, right? When I calmly asked when I would get the replacement & politely, yet firmly wouldn't back down on needing one, the salesclerk, Guy, got flustered, rude & YELLED at me & said it's not like Macy's was trying to rip me off & went off on a rant- totally inappropriate. If anyone should have raised their voice at this piont, it would have been me- the whole mess had already cost me an hour's wasted time. I was polite & understanding and the CLERK yelled at me, the CUSTOMER for Macy's slip-up? Come on!!!

    The manager wasn't much better , even when I mentioned I'd bought my wedding dress there, was registered there, etc. He said I'd get a replacement certificate but got annoyed when we asked him to sign a note promising we'd receive one & stomped off after doing so like he couldn't be bothered (also, again no apology for the inconvenience). When I picked up the ring after it had been resized, they STILL didn't have the certificate, NOR did they even give me a ring box for my expensive purchase. I would NEVER buy from this Macy's jewelry counter again! If I hadn't opened up a Macy's card that day in order to save $180 on the ring, I would have cancelled the sale & gone elsewhere.

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    .

    Macy's-Bridal Registry @ Willowbrook Mall I highly recommend this store to all brides. I did my registry here and had no problems at all with my exchanges. I frequented the bridal area so much the staff knew me by name and face. The best service I have ever received from a store.

    5
    ★★★★★

    Macy's-Bridal Registry @ Willowbrook Mall I highly recommend this store to all brides. I did my registry here and had no problems at all with my exchanges. I frequented the bridal area so much the staff knew me by name and face. The best service I have ever received from a store.

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    .

    This place is very big. It has a lot of clothes for all different people. The prices are not even too expensive. There are a lot of helpful employees that work there. The store is also set up very well. It is always clean and organized. They have a wide variety of sizes.

    5
    ★★★★★

    This place is very big. It has a lot of clothes for all different people. The prices are not even too expensive. There are a lot of helpful employees that work there. The store is also set up very well. It is always clean and organized. They have a wide variety of sizes.

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    .

    If you are looking for quality brand names, good service and reasonable rates, macy's is NOT the store to go. Very pricey, poor service and outdated designs makes shopping at macy's a dissatisfactory experience. Avoid it like a plague.

    PROS: Let me know if there is one
    CONS: Pricey as hell

    2
    ★★☆☆☆

    If you are looking for quality brand names, good service and reasonable rates, macy's is NOT the store to go. Very pricey, poor service and outdated designs makes shopping at macy's a dissatisfactory experience. Avoid it like a plague.

    PROS: Let me know if there is one
    CONS: Pricey as hell

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    .

    Fantastic store. Very helpful staff. Many registers to choose from. Very clean and well lit. The parking lot is also well lit with private security continually driving around. They have everything from clothes to perfume to kitchen and bath supplies. They have fantastic sales in the kitchen "cellar". They also have gift certificates that are accepted at every Macy's in the continental United States.

    PROS: Sales.
    CONS: Price

    4
    ★★★★☆

    Fantastic store. Very helpful staff. Many registers to choose from. Very clean and well lit. The parking lot is also well lit with private security continually driving around. They have everything from clothes to perfume to kitchen and bath supplies. They have fantastic sales in the kitchen "cellar". They also have gift certificates that are accepted at every Macy's in the continental United States.

    PROS: Sales.
    CONS: Price

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    .

    This store has a great variety of clothes for adults, children, and toddlers. You might have seen them on commercials with the smiling people, well those people were smiling for a reason.

    4
    ★★★★☆

    This store has a great variety of clothes for adults, children, and toddlers. You might have seen them on commercials with the smiling people, well those people were smiling for a reason.

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    0 out of 1 people found this review helpful.

    Message from Macy's

    Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 740 stores operating coast-to-coast and online. Macy's Willowbrook offers a first class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture in select stores. Plan your visit to 100 Route 46 Wayne NJ 07470 today!

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