Terrys Autobody

★★★☆☆
  • 715 State Route 10

    Whippany, NJ 07981

    Map & Directions
  • 973-386-1475

About Terrys Autobody

Hours
Mon-Wed 8am-5pm, Thu 8am-7pm, Fri 8am-5pm

Automotive

Automotive
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3.0 3
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Terry's has been around for as long as I can remember, and has a body work contract with Warnock Lexus, so I figured they had to be doing something right...

After dropping my car off for some minor repairs, I picked it up to find that the body work looked pretty good (B-level work) but the interior panels were all hastily thrown back together. The seat belt was pinched inside one of the panels and therefore non-operational, the B-pillar cover was missing a piece, and the door panel vibrated like crazy.

I will agree with the reviewer below me in that it seems like they're just trying to maximize compensation from insurance companies while minimizing the amount of work they actually do. It takes five minutes to properly reinstall a door panel.

I would (and will, in future) take my business elsewhere.

2
★★☆☆☆

Terry's has been around for as long as I can remember, and has a body work contract with Warnock Lexus, so I figured they had to be doing something right...

After dropping my car off for some minor repairs, I picked it up to find that the body work looked pretty good (B-level work) but the interior panels were all hastily thrown back together. The seat belt was pinched inside one of the panels and therefore non-operational, the B-pillar cover was missing a piece, and the door panel vibrated like crazy.

I will agree with the reviewer below me in that it seems like they're just trying to maximize compensation from insurance companies while minimizing the amount of work they actually do. It takes five minutes to properly reinstall a door panel.

I would (and will, in future) take my business elsewhere.

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Unfortunately, my review about Terry's Autobody is not a good one and I feel very disappointed. I did not have a good experience with the repair work they did on my vehicle, which was rear-ended in traffic. In their effort to make money from the insurance settlement, they did not do a through repair of my vehicle. When I picked up my car, my vehicle still had a part that was broken during the accident, but it was too late to have the insurance pay for it as the settlement had been finalized. Terry's would not acknowledge that this part was damaged, though the broken part made my car sound loud so there was no way it could have been accidently missed. It was also discovered that I was charged betterment on parts that were not put into my vehicle. Everyone told me they were "good" and they have a good reputation, but based on my experience, I would not recommend Terry's Autobody Shop in Whippany, NJ.

2
★★☆☆☆

Unfortunately, my review about Terry's Autobody is not a good one and I feel very disappointed. I did not have a good experience with the repair work they did on my vehicle, which was rear-ended in traffic. In their effort to make money from the insurance settlement, they did not do a through repair of my vehicle. When I picked up my car, my vehicle still had a part that was broken during the accident, but it was too late to have the insurance pay for it as the settlement had been finalized. Terry's would not acknowledge that this part was damaged, though the broken part made my car sound loud so there was no way it could have been accidently missed. It was also discovered that I was charged betterment on parts that were not put into my vehicle. Everyone told me they were "good" and they have a good reputation, but based on my experience, I would not recommend Terry's Autobody Shop in Whippany, NJ.

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We have worked with Terry's Auto Body twice in the past year. In both instances, Terry's staff was extremely professional and organized which made the experience less painful. They are also a pre-approved auto body shop for New Jersey Manufacturer's insurance who sets high standards for those shops they give this status to. Our work was done as promised and when promised.

5
★★★★★

We have worked with Terry's Auto Body twice in the past year. In both instances, Terry's staff was extremely professional and organized which made the experience less painful. They are also a pre-approved auto body shop for New Jersey Manufacturer's insurance who sets high standards for those shops they give this status to. Our work was done as promised and when promised.

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