Nicholas Pools & Supplies

★★★★☆
  • 1820 Route 9 # 1

    Toms River, NJ 08755

    Map & Directions
  • 732-505-0404

About Nicholas Pools & Supplies

Hours
Daily 10am-4pm

Home Construction & Remodeling

Home Construction & Remodeling
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Nicholas Pools excavated and installed our pool last summer. I have to say you can tell they have been doing this for a while. Antonio used the machine like it was an extension of his hand. The installer and his crew were phenomenal... the way they put everything together was like watching master craftsmen. Both electrician and mason did a fine job. When we were trying to decide what pool company to sign up with we spoke to friends and family and we were told not to go anywhere else. Of course we wanted to price shop so we spoke to a couple of other pool companies in the area, in the end we went with Nicholas Pools and are so happy we did.. We wanted a special shape and they designed one just for us. They used a program to show an image of our pool on our survey and a 3D version of our backyard so we understood where everything was going. This is a family owned business and their sincerity and attention to detail comes through. We are looking forward to enjoying our pool this summer with our friends and family thanks to Nicholas Pools.

5
★★★★★

Nicholas Pools excavated and installed our pool last summer. I have to say you can tell they have been doing this for a while. Antonio used the machine like it was an extension of his hand. The installer and his crew were phenomenal... the way they put everything together was like watching master craftsmen. Both electrician and mason did a fine job. When we were trying to decide what pool company to sign up with we spoke to friends and family and we were told not to go anywhere else. Of course we wanted to price shop so we spoke to a couple of other pool companies in the area, in the end we went with Nicholas Pools and are so happy we did.. We wanted a special shape and they designed one just for us. They used a program to show an image of our pool on our survey and a 3D version of our backyard so we understood where everything was going. This is a family owned business and their sincerity and attention to detail comes through. We are looking forward to enjoying our pool this summer with our friends and family thanks to Nicholas Pools.

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We were devastated after Hurricane Sandy destroyed our backyard and our pool. We were lucky to have minimal damage to our home so when Glenn came out and let us know what had to be done to repair the damage we signed up for them to do the job. The girls in the office helped navigate us through paperwork and scheduling. Dora, one of the owners, helped me pick out a liner. They even wrote a letter to the insurance company on our behalf to try and recover some of the expense. We waited for our liner... a little back up due to the fact that everyone wanted their pool repaired for the summer. However our liner went in without a hitch, our equipment installed and we even upgraded and added a salt system. (Which I totally recommend if you are thinking about getting one.) These are good people who go out of their way to take care of their customers. Thank You Nicholas Pools for giving us our backyard back.

5
★★★★★

We were devastated after Hurricane Sandy destroyed our backyard and our pool. We were lucky to have minimal damage to our home so when Glenn came out and let us know what had to be done to repair the damage we signed up for them to do the job. The girls in the office helped navigate us through paperwork and scheduling. Dora, one of the owners, helped me pick out a liner. They even wrote a letter to the insurance company on our behalf to try and recover some of the expense. We waited for our liner... a little back up due to the fact that everyone wanted their pool repaired for the summer. However our liner went in without a hitch, our equipment installed and we even upgraded and added a salt system. (Which I totally recommend if you are thinking about getting one.) These are good people who go out of their way to take care of their customers. Thank You Nicholas Pools for giving us our backyard back.

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I would never recommend them!! I believe they are horrible. Unfortunately I purchased through Nicholas Pools. Lesson learned - remember that you may have an ongoing relationship with the pool company if they include it the contract as a "contingency" to warranty the product. For pool opening/closing at the end of season, their worker (a guy who I find arrogant, rude and no-class) gets out the truck, walked into my yard and started helping himself to my property without even letting me know he is at my home !!! He acts like my house is his personal property. I wanted to smash him (if it were legal). Never rang the doorbell, never knocked on the door. I was doing some construction so I had the gate to the fence unhinged in 1 spot so he steps on the fence gate that was on the ground, and kept going. That **** was rude during another visit also. Then come to find out - there was a lot of information they did not tell me - which they should have. It ended up costing me more money later! Then they lied during another service call by telling me they had notified the manufacturer for my equipment repair - the manufacturer told me the truth that Nicholas had NOT contacted them until much later. I ended up unable to swim for a few months when the service call typically takes 10 days. When I called the technician, I would repeatedly hear "Oh he's not here today..." Then the Owner and his wife are in my opinion, two FAT phonies! He was nice in the beginning when he wanted the sell the product, then he avoided me when the company was messing up things. His wife would pretend not to be in the office and not respond when I needed assistance. I do not like them at ALL! Now I get my pool serviced elsewhere. I will not buy one more item from Nicholas Pools. I buy a lot of pool equipment/products and I actually get good service with the other companies.

1
★☆☆☆☆

I would never recommend them!! I believe they are horrible. Unfortunately I purchased through Nicholas Pools. Lesson learned - remember that you may have an ongoing relationship with the pool company if they include it the contract as a "contingency" to warranty the product. For pool opening/closing at the end of season, their worker (a guy who I find arrogant, rude and no-class) gets out the truck, walked into my yard and started helping himself to my property without even letting me know he is at my home !!! He acts like my house is his personal property. I wanted to smash him (if it were legal). Never rang the doorbell, never knocked on the door. I was doing some construction so I had the gate to the fence unhinged in 1 spot so he steps on the fence gate that was on the ground, and kept going. That **** was rude during another visit also. Then come to find out - there was a lot of information they did not tell me - which they should have. It ended up costing me more money later! Then they lied during another service call by telling me they had notified the manufacturer for my equipment repair - the manufacturer told me the truth that Nicholas had NOT contacted them until much later. I ended up unable to swim for a few months when the service call typically takes 10 days. When I called the technician, I would repeatedly hear "Oh he's not here today..." Then the Owner and his wife are in my opinion, two FAT phonies! He was nice in the beginning when he wanted the sell the product, then he avoided me when the company was messing up things. His wife would pretend not to be in the office and not respond when I needed assistance. I do not like them at ALL! Now I get my pool serviced elsewhere. I will not buy one more item from Nicholas Pools. I buy a lot of pool equipment/products and I actually get good service with the other companies.

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Business Response:

Dear Tek B., I am very sorry to hear about your situation as we at Nicholas Pool pride ourselves in customer service and keeping our customers happy. I am not familiar with your particular situation and both my wife and I always make ourselves available to discuss anything regarding our products and services. From our records, it appears that neither of us have been contacted regarding your comments as we have nothing on file even resembling such concerns as outlined in your review. Both our direct phone extensions are available on the company directory and we monitor all emails that come in through our website contact portal to ensure all of our customers have direct access to us in addition to leaving messages through our office staff. However I am not aware of receiving anything from you as Tek B. until this communication so I would like to understand what exactly the issue is and how we may be able to help you. Rather than making unecessary comments abouts ones physical appearance, it would have been more professional to have provided more details on your problem so that I may help you. This is the value of these on-line reviews as it allows businesses to demonstrate to potential new clients that they stand behind their products and services and are prepared to work with their customers to resolve any issues. If you truly are a customer of Nicholas Pools and you have met me in person then you know my personality and business ethics that have kept Nicholas Pools in business for 44 years. If you would like me to look into your complaint then please contact me directly at info@nicholaspools.com or call me directly at 732-505-0404 ext 110. I look forward to hearing from you soon. Sotiris Sergiou President Nicholas Pools Inc.
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Although I should, I never seem to get around to writing reviews. However, in this case, I felt compelled. I have experienced both good and bad customer service before (as have most individuals) but I can??t recollect any business that has gone so much above and beyond the call of duty to ensure customer satisfaction as has Nicholas Pools.
My husband and I first began our research on different pool companies in 2011. We were going to be first time pool owners and had a lot to learn. We researched many companies in the Central Jersey area and chose Nicholas Pools. Although getting a competitive price was important, my husband and I ultimately wanted to feel comfortable with the company we chose as a pool is a long term investment. We wanted someone who would be honest with us and not sell us the ??extras? in the pool just to make a sale. Nicholas was the perfect choice.
Nicholas walked us through step by step the various choices we had. In fact, Sotiris (the owner) came by my home on several occasions himself with his assistant Dan to ensure I was comfortable with each step. There were two incidents where they arrived even with heavy snow. He was never frustrated as we changed our minds many times on the various options even after signing the deal. Sotiris just laid out the facts and the pros and cons for the various ??bells and whistles? and let us make the choice without pressuring us in any way.
The sales process was only the beginning. Nicholas came in and installed our 31,000 gallon salt-water pool within 3 weeks as promised. They came out twice (at no charge) to walk us through how all the machinery worked just because we were still confused after the first visit. We ended up video-taping the gentleman on the second visit so we didn??t miss anything. During the installation, my husband and I were on the phone frequently with the support staff in their main office. Both Karen and Terry were equally pleasant and supportive throughout the process. There was one specific situation that stood out. As we had modified our options several times even after the contract was signed, I lost track of what I owed Nicholas pools in payments and ended up overpaying by ~$650. With most companies, I would have gotten a hassle or the run-around. I let Nicholas Pools know and within a couple of weeks, I had a check in the mail?..no strings attached.
We have now been using our pool for several months and it is time for the closing. Once again, Nicholas Pools has been amazing. I keep thinking to myself that the only time I have seen this kind of customer service in the past is when the business was looking for their next sale. In my case, there really isn??t a next sale with Nicholas but they continue to support my family and I. It is obvious that exceptional customer service is central to how Nicholas Pools operates. Nicholas Pools operates with the utmost honesty and integrity and I only wish that other businesses would take their lead.

Thanking the Nicholas Pools team for making the whole process of owning a pool such a pleasure.

5
★★★★★

Although I should, I never seem to get around to writing reviews. However, in this case, I felt compelled. I have experienced both good and bad customer service before (as have most individuals) but I can??t recollect any business that has gone so much above and beyond the call of duty to ensure customer satisfaction as has Nicholas Pools.
My husband and I first began our research on different pool companies in 2011. We were going to be first time pool owners and had a lot to learn. We researched many companies in the Central Jersey area and chose Nicholas Pools. Although getting a competitive price was important, my husband and I ultimately wanted to feel comfortable with the company we chose as a pool is a long term investment. We wanted someone who would be honest with us and not sell us the ??extras? in the pool just to make a sale. Nicholas was the perfect choice.
Nicholas walked us through step by step the various choices we had. In fact, Sotiris (the owner) came by my home on several occasions himself with his assistant Dan to ensure I was comfortable with each step. There were two incidents where they arrived even with heavy snow. He was never frustrated as we changed our minds many times on the various options even after signing the deal. Sotiris just laid out the facts and the pros and cons for the various ??bells and whistles? and let us make the choice without pressuring us in any way.
The sales process was only the beginning. Nicholas came in and installed our 31,000 gallon salt-water pool within 3 weeks as promised. They came out twice (at no charge) to walk us through how all the machinery worked just because we were still confused after the first visit. We ended up video-taping the gentleman on the second visit so we didn??t miss anything. During the installation, my husband and I were on the phone frequently with the support staff in their main office. Both Karen and Terry were equally pleasant and supportive throughout the process. There was one specific situation that stood out. As we had modified our options several times even after the contract was signed, I lost track of what I owed Nicholas pools in payments and ended up overpaying by ~$650. With most companies, I would have gotten a hassle or the run-around. I let Nicholas Pools know and within a couple of weeks, I had a check in the mail?..no strings attached.
We have now been using our pool for several months and it is time for the closing. Once again, Nicholas Pools has been amazing. I keep thinking to myself that the only time I have seen this kind of customer service in the past is when the business was looking for their next sale. In my case, there really isn??t a next sale with Nicholas but they continue to support my family and I. It is obvious that exceptional customer service is central to how Nicholas Pools operates. Nicholas Pools operates with the utmost honesty and integrity and I only wish that other businesses would take their lead.

Thanking the Nicholas Pools team for making the whole process of owning a pool such a pleasure.

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I am so happy we decided to purchase our inground pool from Nicholas Pools. Everyone was so nice and helpful, even the owner Dora worked with me through the permit process to get everything submitted on time. It was obvious from the beginning how much this company cares about their customers. The whole construction process went smoothly and the pool was built in a timely manor. We are now swimming in our beautiful pool, our children are thrilled and my husband and I could not be happier. We have told everyone we know that when they are ready to buy a pool to make sure they get it from Nicholas Pools.

5
★★★★★

I am so happy we decided to purchase our inground pool from Nicholas Pools. Everyone was so nice and helpful, even the owner Dora worked with me through the permit process to get everything submitted on time. It was obvious from the beginning how much this company cares about their customers. The whole construction process went smoothly and the pool was built in a timely manor. We are now swimming in our beautiful pool, our children are thrilled and my husband and I could not be happier. We have told everyone we know that when they are ready to buy a pool to make sure they get it from Nicholas Pools.

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Updated - Karen at NicoIas and the owner have since come to my home, looked at my situation and have worked with me to fix the problems at a reasonable cost. thank you............ am so frustrated and unhappy with the service at Nichols pool, I have tried from the time my pool was installed to have them come out and look at the aweful job the mason did, I have over 5 major cracks in the cement, the mason had millions of excuses and then they fired him. then after years of fighting that battle, last year I noticed that the liner face was coming off.. so I started my calls at the beginning of the year, one year later and still no results. This is sad, In todays economy who can afford to pay to have the entire cement surrounding redone, and a new pool line for a 5 year old pool. Peggy

3
★★★☆☆

Updated - Karen at NicoIas and the owner have since come to my home, looked at my situation and have worked with me to fix the problems at a reasonable cost. thank you............ am so frustrated and unhappy with the service at Nichols pool, I have tried from the time my pool was installed to have them come out and look at the aweful job the mason did, I have over 5 major cracks in the cement, the mason had millions of excuses and then they fired him. then after years of fighting that battle, last year I noticed that the liner face was coming off.. so I started my calls at the beginning of the year, one year later and still no results. This is sad, In todays economy who can afford to pay to have the entire cement surrounding redone, and a new pool line for a 5 year old pool. Peggy

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Just wanted to thank everyone at Nicholas Pools for a job well done. The start of the project brought some problems, mostly my fault, but they were rectified immediately. Karen was there every step of the way to answer questions and make sure the job was running smoothly. As a result we ended up with a more than beautiful pool. As a matter of fact, we had a gentleman named Rick visit us who had nothing but praise for the way the pool turned out. He has been opening and closing pools for 32 years and his comments made me smile. After observing and inspecting the pool, he kept saying, "I am very, very impressed"!

Everything was done to perfection. The stamped concrete by DeMac Construction, the waterfall by Aquatic Artists and of course the pool itself. They all blended together to form my "Shangri La" at the Jersey Shore!!

Again my thanks to everyone at Nicholas Pools and all the subcontractors you employ. They seem to be a little pricey, but their workmanship is worth it. They use quality products and are never discourteous to anyone. They try to help you in any way possible and are always ready to explain their reasoning.

5
★★★★★

Just wanted to thank everyone at Nicholas Pools for a job well done. The start of the project brought some problems, mostly my fault, but they were rectified immediately. Karen was there every step of the way to answer questions and make sure the job was running smoothly. As a result we ended up with a more than beautiful pool. As a matter of fact, we had a gentleman named Rick visit us who had nothing but praise for the way the pool turned out. He has been opening and closing pools for 32 years and his comments made me smile. After observing and inspecting the pool, he kept saying, "I am very, very impressed"!

Everything was done to perfection. The stamped concrete by DeMac Construction, the waterfall by Aquatic Artists and of course the pool itself. They all blended together to form my "Shangri La" at the Jersey Shore!!

Again my thanks to everyone at Nicholas Pools and all the subcontractors you employ. They seem to be a little pricey, but their workmanship is worth it. They use quality products and are never discourteous to anyone. They try to help you in any way possible and are always ready to explain their reasoning.

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I am 1 week, 5 days, into my first in ground pool installation, and I am AMAZED! The people that matter the most in this process, are worth their weight in GOLD! Karen, whom I have nicknamed my Fairy Godmother, really makes the magic happen! I don't know where to begin... She took her time explaining the process to me, I felt very anxious and not knowing what to expect at all. She made it all better. She set realistic expectations and then over delivered! I was shocked every day of this process when we were ahead of the 'schedule'. Granted, the weather has cooperated and not held us back at all. She is great at coordinating the excavation, installation, inspections and electric crew FANTASTICALLY. She is great with maximizing their time and availability. Antonio uses the back hoe like it's his hand! His work was neat, efficient, and very talented! Very friendly too! Panico and his installation crew are amazingly FAST and a perfectionist! Very friendly as well! The sub contracted electric company: JP Hare Electric is impeccable! The project was ready for them on a Friday, and from previous experiences with contractors, I wasn't expecting a call until the following week. Well, not with them! Sandra called me on a Sunday and the crew was here first thing Monday morning and did a neat and quick job as well! They explained everything to me before anything was done and after everything was done. They are great at communication and follow up, which is very important to me. I never thought they would call for inspection, as the crew was driving away, but they did! I found out when I called for the inspection myself. Karen and the 3 different crews, that are in the midst of several projects, and have been doing this for decades, are very patient in guiding the homeowner through this process, every step of the way! That is very important to me. I can't comment on the mason complaints. We now have to wait 4 weeks for the ground to settle and have decided against concrete because of the negative reviews that I have read for MOST pool companies sub contracted masons. The concrete issue is not Nicholas Pools fault. We will have to spend more $$ to install Pavers, but we feel it's better to put the investment into it now, rather than a huge headache soon. We chose Nicholas pools because of their BBB rating. There were cheaper companies out there, but in this case, and as proved by the reviews, I feel you get what you pay for, and this is not something to skimp out on. They also were the only company to give us the exact shape and depth we were looking for. The topographer, Mike, was very patient and prompt in getting us exactly what we want, with Terry and Sotiris' assistance!Thank you to all involved and I am looking forward to and hoping for continued satisfaction!
Bravo, Nicholas Pools!

5
★★★★★

I am 1 week, 5 days, into my first in ground pool installation, and I am AMAZED! The people that matter the most in this process, are worth their weight in GOLD! Karen, whom I have nicknamed my Fairy Godmother, really makes the magic happen! I don't know where to begin... She took her time explaining the process to me, I felt very anxious and not knowing what to expect at all. She made it all better. She set realistic expectations and then over delivered! I was shocked every day of this process when we were ahead of the 'schedule'. Granted, the weather has cooperated and not held us back at all. She is great at coordinating the excavation, installation, inspections and electric crew FANTASTICALLY. She is great with maximizing their time and availability. Antonio uses the back hoe like it's his hand! His work was neat, efficient, and very talented! Very friendly too! Panico and his installation crew are amazingly FAST and a perfectionist! Very friendly as well! The sub contracted electric company: JP Hare Electric is impeccable! The project was ready for them on a Friday, and from previous experiences with contractors, I wasn't expecting a call until the following week. Well, not with them! Sandra called me on a Sunday and the crew was here first thing Monday morning and did a neat and quick job as well! They explained everything to me before anything was done and after everything was done. They are great at communication and follow up, which is very important to me. I never thought they would call for inspection, as the crew was driving away, but they did! I found out when I called for the inspection myself. Karen and the 3 different crews, that are in the midst of several projects, and have been doing this for decades, are very patient in guiding the homeowner through this process, every step of the way! That is very important to me. I can't comment on the mason complaints. We now have to wait 4 weeks for the ground to settle and have decided against concrete because of the negative reviews that I have read for MOST pool companies sub contracted masons. The concrete issue is not Nicholas Pools fault. We will have to spend more $$ to install Pavers, but we feel it's better to put the investment into it now, rather than a huge headache soon. We chose Nicholas pools because of their BBB rating. There were cheaper companies out there, but in this case, and as proved by the reviews, I feel you get what you pay for, and this is not something to skimp out on. They also were the only company to give us the exact shape and depth we were looking for. The topographer, Mike, was very patient and prompt in getting us exactly what we want, with Terry and Sotiris' assistance!Thank you to all involved and I am looking forward to and hoping for continued satisfaction!
Bravo, Nicholas Pools!

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1 out of 1 people found this review helpful.

.

Excellent company, excellent service, I love my new Nicholas Pool. My husband and I feel like we are on vacation every time we step into our back yard!! Karen was helpful throughout the construction process and the men who worked on our pool were outstanding (not an easy task building a pool in 90 degree weather!!) But they got the job done and we couldn't be happier.

5
★★★★★

Excellent company, excellent service, I love my new Nicholas Pool. My husband and I feel like we are on vacation every time we step into our back yard!! Karen was helpful throughout the construction process and the men who worked on our pool were outstanding (not an easy task building a pool in 90 degree weather!!) But they got the job done and we couldn't be happier.

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1 out of 1 people found this review helpful.

.

Nicholas Pools fixed my cement problems under warranty at the end of 2010. They left behind a mess of debris in the pools water and steps. I could not clean it myself because the pool had already been closed for the season. They promised to clean it when they completed the job, and they never did. Now I have stains on my steps and liner from the metal fragments when they cut the old cement out. After 30 days of phone calls I finally received response and await a solution but I am very disappointed in their approach to customer service. I will keep you posted.

I can not see how the statements of the owner can be held to truth after reading all these reviews

Statement of the owner:
??I am the owner and President of Nicholas Pools, a family owned and operated business for over 40 years. We pride ourselves on customer satisfaction and are proud of being voted the Best Pool & Spa Company in Ocean and Monmouth County 7 years in a row by the Asbury Park Press Reader's Poll?

Update 7/9/2011
I would like to say that it looks like Nicholas Pools has taken the high road on this problems and they are working closely with me to come to a conclusion on how to fix this problem. I hope the outcome is a positive one.

Update 10/15/2011

I am very happy to report that Nicholas Pools has 80% complete the necessary repairs to my pool at no cost to me. The owner has worked directly with me, and has kept his word in resolving this problem. Perseverance and patients goes a long way when trying to come to a resolution and Nicholas Pools has done what many companies would try to walk away from unless otherwise forced to complete. I am glad I chose to use them for my pool.

5
★★★★★

Nicholas Pools fixed my cement problems under warranty at the end of 2010. They left behind a mess of debris in the pools water and steps. I could not clean it myself because the pool had already been closed for the season. They promised to clean it when they completed the job, and they never did. Now I have stains on my steps and liner from the metal fragments when they cut the old cement out. After 30 days of phone calls I finally received response and await a solution but I am very disappointed in their approach to customer service. I will keep you posted.

I can not see how the statements of the owner can be held to truth after reading all these reviews

Statement of the owner:
??I am the owner and President of Nicholas Pools, a family owned and operated business for over 40 years. We pride ourselves on customer satisfaction and are proud of being voted the Best Pool & Spa Company in Ocean and Monmouth County 7 years in a row by the Asbury Park Press Reader's Poll?

Update 7/9/2011
I would like to say that it looks like Nicholas Pools has taken the high road on this problems and they are working closely with me to come to a conclusion on how to fix this problem. I hope the outcome is a positive one.

Update 10/15/2011

I am very happy to report that Nicholas Pools has 80% complete the necessary repairs to my pool at no cost to me. The owner has worked directly with me, and has kept his word in resolving this problem. Perseverance and patients goes a long way when trying to come to a resolution and Nicholas Pools has done what many companies would try to walk away from unless otherwise forced to complete. I am glad I chose to use them for my pool.

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1 out of 1 people found this review helpful.

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FOLLOW UP: After posting my review, nearly 3 years after I just threw in the towel and gave up, I actually received a phone call from Nicholas. They couldn't understand why I posted my disappointment. Wow, maybe because I spent $30,000 on a pool and patio (with the Mason they supplied and highly recommended) which will have to be ripped up because it's unsafe, sinking and has looked absolutely horrible 1 year after the install. By the way, Nicholas kept sending back the same Mason year after year to re-seal and the Mason and the owner of Nicholas acknowledged it still looked horrible. So like I said in my first post, they made an offer to rip up and re-pour the 3 ft (see the fine print on the contract) because I'm responsible for the remaining extension the Mason did when they poured the 3 ft. Nicholas told me I could have hired my own mason to do the additional concrete past the "3 ft" (see the fine print) when everything was being done. Really??? Is that how you do business? Is that realistic? So they continue to offer me "3 ft" (see the fine print) and will send their Mason. Would I in my right mind allow them to send over another Mason of their choosing? Absolutely not. I asked them to pay me directly for the "3 ft" and I'll choose my own Mason given the fact that I paid $30,000 ,when all is said and done, and now I'll have to pay who knows what to rip out the entire patio and re-pour. Their response was THEY WON'T pay me for the 3 feet if I get my own Mason. Go figure. Oh by the way, after several years of writing letters, sending pictures and fighting...Nicholas makes me a "fair offer" which would have cost me about $7,500 out of pocket.

In my development there are about 25 homes. 12 have pools. Nicholas did my pool (neighbors had various pool companies) and I'm the only one who had any problems. My neighbors patios were coordinated and completed by Masons supplied by their pool companies. Everyone is my development, and pretty much everyone I know who has a pool, let their pool company recommended Mason complete the additional concrete patio.

But hey, I signed on the dotted line and the "fine print" said anything over the "3 ft" is between me and the Mason. Then why would the owner come to my house and look at the mess of a patio and admit is looks like crap. Even the Salesman admitted it looked like crap. I was even told that other customers had problems with patios and they continued to use the same Mason!! A friend of mine, who used Nicholas and the same Mason, had their entire patio taken care of beyond the 3 ft. Not me.

I'm pretty mad that after 3 years I get a call because we found this website and I described our experience. You can talk about awards all day but doing the right thing is what small business is all about. Actions, not words. By the way, when I called the Mason after 3 1/2 years of fighting with Nicholas and the Mason.....his phone was disconnected and I was told he left the country. Great way to do business.

I gave up because I was tired of dealing with the BS. But the patio I was shown at the show room, which the same Mason did, looked awesome....

Still very disappointed. Nicholas, don't call me again, I'm tired of it. I"ll send you the bill from the Mason I hire so my children can walk around the pool and not fall from the un-even concrete and cracking (this includes the "3Ft"). Horrible.

Nicholas installed our pool about 7 years ago. Pool installation was fine. But we also had problems with our concrete! We did a stamped concrete patio and after the first season the patio became very discolored (yellowing). We called Nicholas and they sent the mason to look at the problem. Our patio was resealed which was only a temporary fix. This went on for probably 3 seasons. It would yellow and then the mason would come back out and reseal the patio. Finally (I think it was the owner) who came out and looked at our patio and agreed that it need to be repaired. A new mason was sent out to us but we were told that we would be responsible for half of the cost of repairing or replacing. At that time we felt that we should not have to pay for their mistake! In the end we were left with a patio that is discolored and sinking (over 1inch) in many areas! Very disappointed!

1
★☆☆☆☆

FOLLOW UP: After posting my review, nearly 3 years after I just threw in the towel and gave up, I actually received a phone call from Nicholas. They couldn't understand why I posted my disappointment. Wow, maybe because I spent $30,000 on a pool and patio (with the Mason they supplied and highly recommended) which will have to be ripped up because it's unsafe, sinking and has looked absolutely horrible 1 year after the install. By the way, Nicholas kept sending back the same Mason year after year to re-seal and the Mason and the owner of Nicholas acknowledged it still looked horrible. So like I said in my first post, they made an offer to rip up and re-pour the 3 ft (see the fine print on the contract) because I'm responsible for the remaining extension the Mason did when they poured the 3 ft. Nicholas told me I could have hired my own mason to do the additional concrete past the "3 ft" (see the fine print) when everything was being done. Really??? Is that how you do business? Is that realistic? So they continue to offer me "3 ft" (see the fine print) and will send their Mason. Would I in my right mind allow them to send over another Mason of their choosing? Absolutely not. I asked them to pay me directly for the "3 ft" and I'll choose my own Mason given the fact that I paid $30,000 ,when all is said and done, and now I'll have to pay who knows what to rip out the entire patio and re-pour. Their response was THEY WON'T pay me for the 3 feet if I get my own Mason. Go figure. Oh by the way, after several years of writing letters, sending pictures and fighting...Nicholas makes me a "fair offer" which would have cost me about $7,500 out of pocket.

In my development there are about 25 homes. 12 have pools. Nicholas did my pool (neighbors had various pool companies) and I'm the only one who had any problems. My neighbors patios were coordinated and completed by Masons supplied by their pool companies. Everyone is my development, and pretty much everyone I know who has a pool, let their pool company recommended Mason complete the additional concrete patio.

But hey, I signed on the dotted line and the "fine print" said anything over the "3 ft" is between me and the Mason. Then why would the owner come to my house and look at the mess of a patio and admit is looks like crap. Even the Salesman admitted it looked like crap. I was even told that other customers had problems with patios and they continued to use the same Mason!! A friend of mine, who used Nicholas and the same Mason, had their entire patio taken care of beyond the 3 ft. Not me.

I'm pretty mad that after 3 years I get a call because we found this website and I described our experience. You can talk about awards all day but doing the right thing is what small business is all about. Actions, not words. By the way, when I called the Mason after 3 1/2 years of fighting with Nicholas and the Mason.....his phone was disconnected and I was told he left the country. Great way to do business.

I gave up because I was tired of dealing with the BS. But the patio I was shown at the show room, which the same Mason did, looked awesome....

Still very disappointed. Nicholas, don't call me again, I'm tired of it. I"ll send you the bill from the Mason I hire so my children can walk around the pool and not fall from the un-even concrete and cracking (this includes the "3Ft"). Horrible.

Nicholas installed our pool about 7 years ago. Pool installation was fine. But we also had problems with our concrete! We did a stamped concrete patio and after the first season the patio became very discolored (yellowing). We called Nicholas and they sent the mason to look at the problem. Our patio was resealed which was only a temporary fix. This went on for probably 3 seasons. It would yellow and then the mason would come back out and reseal the patio. Finally (I think it was the owner) who came out and looked at our patio and agreed that it need to be repaired. A new mason was sent out to us but we were told that we would be responsible for half of the cost of repairing or replacing. At that time we felt that we should not have to pay for their mistake! In the end we were left with a patio that is discolored and sinking (over 1inch) in many areas! Very disappointed!

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1 out of 4 people found this review helpful.

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Nicholas pool installed my liner last summer, they also closed my pool. I am actually very impressed with them. Glen was indeed very knowledgeable and follows up and delivers as promised. Nicholas pool actually gave me the cheapest estimate so pricing wasnt bad either.I am letting them do the opening this year, but so far so good. Thanks Nicholas for a stressless business.
Latifah, Jackson.

4
★★★★☆

Nicholas pool installed my liner last summer, they also closed my pool. I am actually very impressed with them. Glen was indeed very knowledgeable and follows up and delivers as promised. Nicholas pool actually gave me the cheapest estimate so pricing wasnt bad either.I am letting them do the opening this year, but so far so good. Thanks Nicholas for a stressless business.
Latifah, Jackson.

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I just used these guys for a liner replacement, salt system and concrete rennovation. They were the best! Glenn the sales guy was very knowledgeable, he followed up with all my questions and the pricing was perfect. They were not the cheapest but I felt very comfortable knowing they are established and have a storefront business. Would recommend them all day long. Thank you guys and have a great summer!!

5
★★★★★

I just used these guys for a liner replacement, salt system and concrete rennovation. They were the best! Glenn the sales guy was very knowledgeable, he followed up with all my questions and the pricing was perfect. They were not the cheapest but I felt very comfortable knowing they are established and have a storefront business. Would recommend them all day long. Thank you guys and have a great summer!!

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WOuld not recommend at all!!! Had major concrete issues that were never resolved. 3 years later was asked to pay for 1/2 of repair. concrete is now discolored and sinking. A hazard to my children. Very disappointed in Nicholas Pools failure to rectify my problem despite multiple phone calls and letters!

1
★☆☆☆☆

WOuld not recommend at all!!! Had major concrete issues that were never resolved. 3 years later was asked to pay for 1/2 of repair. concrete is now discolored and sinking. A hazard to my children. Very disappointed in Nicholas Pools failure to rectify my problem despite multiple phone calls and letters!

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2 out of 2 people found this review helpful.

Business Response:

I posted my business reponse (see below) over 3 weeks ago and no one has contacted Nicholas Pools. Either provide contact information for this person so we may resolve the problem or please remove the review as it is ficticious and probably written by one of my competitors. Thank you. Original Response It is always very disheartening to read that someone would not recommend us as we pride ourselves in customer satisfaction. I have reviewed our files and am not aware of the problem being described in this this review and am not in receipt of any of the letters being mentioned. If this is a legitimate review, please contact me at 732 505 0404 ext. 310. Nicholas Pools prides itself in having a 97% customer satisfaction rating and has been awarded the industry's mot prestigious award as a Certified Pool Builder for the second year in a row. Such awards are not given out if we have customer issues like the one mentioned.
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i had concrete prolem as well i new it was not my fault and i known that pool company nor mason did not want to happen either nicholaspools already fixed mine i paid the 500 its done this jack s in reviews really must have no life whatsoever when he doesent even have his facts right if this is the only thing jack has to worry or write about thats pretty pathetic for anybodys info have friend who used monmouth county pool company they started pool end of april pool still not done pool company doesnt even return thier calls im happy with my outcome

5
★★★★★

i had concrete prolem as well i new it was not my fault and i known that pool company nor mason did not want to happen either nicholaspools already fixed mine i paid the 500 its done this jack s in reviews really must have no life whatsoever when he doesent even have his facts right if this is the only thing jack has to worry or write about thats pretty pathetic for anybodys info have friend who used monmouth county pool company they started pool end of april pool still not done pool company doesnt even return thier calls im happy with my outcome

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1 out of 2 people found this review helpful.

Business Response:

Thank you for taking the time to post your review as we are always happy when we are able to resolve any concerns our customers have. Enjoy your summer in your Nicholas Pool!
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I had some serious concrete problems after less then one year of putting in the pool. I had to go through some trials and tribulations to have the problem fixed, but needless to say Nicholas Pools has fixed the problem and I am happy with the results. I just wish I did not have to go through such anguish to get the job done!

3
★★★☆☆

I had some serious concrete problems after less then one year of putting in the pool. I had to go through some trials and tribulations to have the problem fixed, but needless to say Nicholas Pools has fixed the problem and I am happy with the results. I just wish I did not have to go through such anguish to get the job done!

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3 out of 5 people found this review helpful.

Business Response:

Voted Best Pool Company Again Dear Jack S, I am the owner and President of Nicholas Pools, a family owned and operated business for over 40 years. We pride ourselves on customer satisfaction and are proud of being voted the Best Pool & Spa Company in Ocean and Monmouth County 7 years in a row by the Asbury Park Press Reader's Poll. I am glad that we were able to resolve your concerns. We stand behind our products and services and work closely with our distributors and suppliers to ensure our customers are happy. Should you require any futher assistance, please feel free to contact us at anytime.
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This is a family owned company - and I can tell you that you feel like family when you deal with them in EVERY way! From the point when we initially purchased our pool 5 years ago and through every season since, we have had nothing but GREAT experiences with everyone at Nicholas. Our original salesman, John, is still there and calls us by name when we come into the store. Terri in service is fantastic - if she doesn't answer on the first ring, you get a call back in minutes. The service crews are usually top rate - on time, polite, professional, neat, reliable and - most importantly - they get the job done. Our pool is ALWAYS the most clear in the neighborhood - Nicholas helps us get balanced in the beginning of the year - and we usually have no issues all season long. I would recommend Nicholas to anyone thinking about purchasing a pool or anyone who needs service or equipment for an existing pool. They are truly the best!

5
★★★★★

This is a family owned company - and I can tell you that you feel like family when you deal with them in EVERY way! From the point when we initially purchased our pool 5 years ago and through every season since, we have had nothing but GREAT experiences with everyone at Nicholas. Our original salesman, John, is still there and calls us by name when we come into the store. Terri in service is fantastic - if she doesn't answer on the first ring, you get a call back in minutes. The service crews are usually top rate - on time, polite, professional, neat, reliable and - most importantly - they get the job done. Our pool is ALWAYS the most clear in the neighborhood - Nicholas helps us get balanced in the beginning of the year - and we usually have no issues all season long. I would recommend Nicholas to anyone thinking about purchasing a pool or anyone who needs service or equipment for an existing pool. They are truly the best!

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2 out of 2 people found this review helpful.

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Since calling Nicholas Pools in 2002 to install my 1st in-ground pool ever, I have been nothing but happy, happy, happy. Their service department is second-to-none, responding immediately to any inquiries or technical issues that may have arisen over the years. In fact, Teri, who heads the service department, can never do enough to fix whatever issues may arise pre, during and post season. This was my first in-ground pool and I truly believe I could not have found a better company to purchase from. Glenn Friis/Homeowner/Freehold, NJ

5
★★★★★

Since calling Nicholas Pools in 2002 to install my 1st in-ground pool ever, I have been nothing but happy, happy, happy. Their service department is second-to-none, responding immediately to any inquiries or technical issues that may have arisen over the years. In fact, Teri, who heads the service department, can never do enough to fix whatever issues may arise pre, during and post season. This was my first in-ground pool and I truly believe I could not have found a better company to purchase from. Glenn Friis/Homeowner/Freehold, NJ

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1 out of 1 people found this review helpful.

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My husband and I had our first experience with Nicholas Pools in 1990 when we purchased a Hot Tub from the small Strip Mall store front they used to have. Excellent Service back then!!! 4 years ago we decided it was time to put in a pool. We searched around and then went to Nicholas Pools. John in Sales is excellent! We told him what type of pool we wanted, how we wanted it designed and he accommodated my wishes. John came to our home, gave us suggestions on the best placement for the pool and was so professional. When we started having issues with the 4 year old liner, Nicholas Pools was right there with me to replace it! When we upgraded to Salt from Chlorine, Nicholas was there! I will not go to any other Pool Company. I recommend them to my friends, family and neighbors. My neighbors just had a Nicholas Pools Liner put in their pool! As with any company, if you call during the busy season, be prepared to wait for what you want, but great work Sotiris. You have great staff and thank you for all your help this year! I always recommend Nicholas Pools!

5
★★★★★

My husband and I had our first experience with Nicholas Pools in 1990 when we purchased a Hot Tub from the small Strip Mall store front they used to have. Excellent Service back then!!! 4 years ago we decided it was time to put in a pool. We searched around and then went to Nicholas Pools. John in Sales is excellent! We told him what type of pool we wanted, how we wanted it designed and he accommodated my wishes. John came to our home, gave us suggestions on the best placement for the pool and was so professional. When we started having issues with the 4 year old liner, Nicholas Pools was right there with me to replace it! When we upgraded to Salt from Chlorine, Nicholas was there! I will not go to any other Pool Company. I recommend them to my friends, family and neighbors. My neighbors just had a Nicholas Pools Liner put in their pool! As with any company, if you call during the busy season, be prepared to wait for what you want, but great work Sotiris. You have great staff and thank you for all your help this year! I always recommend Nicholas Pools!

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2 out of 2 people found this review helpful.

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I just want to thank you again for your generosity and efforts in getting me a piece of a pool liner. It is greatly appreciated and let's me know what type of service levels you aim to deliver to your customers. You can expect to see me as a repeat customer and will switch away from my previous pool company. I am also in the hopes that you will be able to add me into your system to automatically receive the same discounts provided by my other pool company.
Thank you again so much.

5
★★★★★

I just want to thank you again for your generosity and efforts in getting me a piece of a pool liner. It is greatly appreciated and let's me know what type of service levels you aim to deliver to your customers. You can expect to see me as a repeat customer and will switch away from my previous pool company. I am also in the hopes that you will be able to add me into your system to automatically receive the same discounts provided by my other pool company.
Thank you again so much.

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1 out of 1 people found this review helpful.

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My pool was built almost 20 years ago and would not dream of going anywhere else....we have watched this family grow from a small strip store to their current location. They always have parts in stock, and are patient and helpful, willing to explain everything from chemicals to replacing parts. My son is now purchasing a pool from Nicholas Pools......

5
★★★★★

My pool was built almost 20 years ago and would not dream of going anywhere else....we have watched this family grow from a small strip store to their current location. They always have parts in stock, and are patient and helpful, willing to explain everything from chemicals to replacing parts. My son is now purchasing a pool from Nicholas Pools......

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1 out of 1 people found this review helpful.

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I had my liner , steps , and salt system replaced by Nicholas Pools recently and they were very helpfull .If you dont know something like that is a major job , even bigger than I expected. Everything was done on time and it was with normal debree around the pool. Terry called me as soon as the liner was in and let me know how the schedualing would be . I have delt with other pool stores before and they actually don't come close to how helpfull Nicholas Pools is . Their pricing is very fair and I will never go to any other pool store again .

5
★★★★★

I had my liner , steps , and salt system replaced by Nicholas Pools recently and they were very helpfull .If you dont know something like that is a major job , even bigger than I expected. Everything was done on time and it was with normal debree around the pool. Terry called me as soon as the liner was in and let me know how the schedualing would be . I have delt with other pool stores before and they actually don't come close to how helpfull Nicholas Pools is . Their pricing is very fair and I will never go to any other pool store again .

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2 out of 2 people found this review helpful.

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I had a pool buit by Nicholas Pools 2 years ago and they have been helpfull in every way. from the day i first stepped in the front door I was greeted with a "Goodmorning and How can I help you ". The sales manager was informative. The Excavation crew was on time, neat , and polite. Karen answered all my questions politely. I have abousolutly no complaints about first pool expieriance, even the chemical crew at the front counter broke down and explained everything I had to do and I haven't had any problems to this day .

5
★★★★★

I had a pool buit by Nicholas Pools 2 years ago and they have been helpfull in every way. from the day i first stepped in the front door I was greeted with a "Goodmorning and How can I help you ". The sales manager was informative. The Excavation crew was on time, neat , and polite. Karen answered all my questions politely. I have abousolutly no complaints about first pool expieriance, even the chemical crew at the front counter broke down and explained everything I had to do and I haven't had any problems to this day .

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2 out of 2 people found this review helpful.

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my pool was cloudy and I went to four diffrent pool stores and nobody was able to help me except nicholas pools. They told me exactly what my problem was and I now how a crystal clean pool the counter people were very informative and help full I recomend them to everyone !!!

5
★★★★★

my pool was cloudy and I went to four diffrent pool stores and nobody was able to help me except nicholas pools. They told me exactly what my problem was and I now how a crystal clean pool the counter people were very informative and help full I recomend them to everyone !!!

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2 out of 2 people found this review helpful.

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Just finished with my liner replacement and we were very pleased with the quality and professionalism of Nicholas Pools. We recommend using them for liner replacement.

5
★★★★★

Just finished with my liner replacement and we were very pleased with the quality and professionalism of Nicholas Pools. We recommend using them for liner replacement.

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2 out of 2 people found this review helpful.

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Do not use them for service or repair. They are not reliable and dont care about their customers. I have had a hole in my yard for over a week but they dont care. Beware.

1
★☆☆☆☆

Do not use them for service or repair. They are not reliable and dont care about their customers. I have had a hole in my yard for over a week but they dont care. Beware.

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3 out of 5 people found this review helpful.

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Please come in and judge for yourself, Nicholas Pools was started by my father over 40 years ago. The values and customer service he built this company with are still in place today. We pride ourselves with going over and beyond the call of duty for our customers. It is sad that when you excell you become the target for others to attack. I wish to those who are posting obviously false reports would try and raise their customer levels to ours rather than try and tear down what we have built. If any customers do have any issues that need to be taken care of, please I personally invite you to come into the store and speak with my husband or I. We are a family run business and are available and able to resolve any and all issues. We have a special relationship with all of our customers and pride ourselves in being Ocean and Monmouth Counties best pool comany. It is my hope that people come to our store and get to know the real Nicholas Pools Inc.!

5
★★★★★

Please come in and judge for yourself, Nicholas Pools was started by my father over 40 years ago. The values and customer service he built this company with are still in place today. We pride ourselves with going over and beyond the call of duty for our customers. It is sad that when you excell you become the target for others to attack. I wish to those who are posting obviously false reports would try and raise their customer levels to ours rather than try and tear down what we have built. If any customers do have any issues that need to be taken care of, please I personally invite you to come into the store and speak with my husband or I. We are a family run business and are available and able to resolve any and all issues. We have a special relationship with all of our customers and pride ourselves in being Ocean and Monmouth Counties best pool comany. It is my hope that people come to our store and get to know the real Nicholas Pools Inc.!

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0 out of 2 people found this review helpful.

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Great...until after you pay for your pool. Terry and Karen in the Construction & Service Departments are unhelpful and downright rude. No people skills. Would not recommend.

1
★☆☆☆☆

Great...until after you pay for your pool. Terry and Karen in the Construction & Service Departments are unhelpful and downright rude. No people skills. Would not recommend.

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5 out of 7 people found this review helpful.

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They aren't the most helpful people. They have a number of the needed supplies to take care of your hot tub or pool. They are kind of expensive but what pools supplies arent.

3
★★★☆☆

They aren't the most helpful people. They have a number of the needed supplies to take care of your hot tub or pool. They are kind of expensive but what pools supplies arent.

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3 out of 5 people found this review helpful.

Message from Nicholas Pools & Supplies

Voted Best Pool & Spa store in Ocean & Monmouth County.

Family Owned & Operated Since 1969.

Certified Pool Builder and Certified Spa Dealer, 2010, 2011, 2012 & 2013

Visit our website at nicholaspools.com for "real" customer testimonials.

Inground Pools, Liner Replacements, Service, Spas, Weekly Maintenance, Chemicals.

More about Nicholas Pools & Supplies

Inground Vinyl Liner Pools, Hot Tubs & Hot Tub Repairs, Liner Replacements, Pool Renovations, Service, Weekly Pool Maintenance, Heater Installations, Water Testing, Chemicals, Pool Toy and Accessories.

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