Zap Lube & Car Wash

★★★☆☆
  • 37-14 Broadway

    Fair Lawn, NJ 07410

    Map & Directions
  • 201-796-1153

About Zap Lube & Car Wash

Categories
Hours
Mon - Sat, 7:30am - 8pm; Sun, 8am - 5pm

Automotive

Automotive
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Horrible don't use my car more than a 1/2 hour after i left there my transmission was slipping.After not wanting to have the transmision oil changed.And they hassel you to get and engine flush and anything they can possibly sell you.

3
★★★★★

Horrible don't use my car more than a 1/2 hour after i left there my transmission was slipping.After not wanting to have the transmision oil changed.And they hassel you to get and engine flush and anything they can possibly sell you.

.

They not only did a great job cleaning my car at a reasonable price, but they found my MP3 player that I lost months ago. Pocketing it would have been the easiest thing in the world, but they didn't. Very impressed.

3
★★★★★

They not only did a great job cleaning my car at a reasonable price, but they found my MP3 player that I lost months ago. Pocketing it would have been the easiest thing in the world, but they didn't. Very impressed.

.

Two complaints:
1) they try to upsell unneeded services such as changing your power steering fluid, your brake fluid, etc., which I would not want them to do
I can accept that by just saying no. the bigger issue is
2) they put on the wrong oil filter in my car - for a 4 cylinder rather than a 6. I will never have them do an oil change again

1
★☆☆☆☆

Two complaints:
1) they try to upsell unneeded services such as changing your power steering fluid, your brake fluid, etc., which I would not want them to do
I can accept that by just saying no. the bigger issue is
2) they put on the wrong oil filter in my car - for a 4 cylinder rather than a 6. I will never have them do an oil change again

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.

If you're getting an oil change look out for the "you need an engine flush " pitch. I reluctantly decided to do it but after doing some internet search afterwards I found out that this is not recommended by any car manufacturer and in fact could cause damage to the engine. I don't recommend this place for anything other than car washes.

1
★☆☆☆☆

If you're getting an oil change look out for the "you need an engine flush " pitch. I reluctantly decided to do it but after doing some internet search afterwards I found out that this is not recommended by any car manufacturer and in fact could cause damage to the engine. I don't recommend this place for anything other than car washes.

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1 out of 1 people found this review helpful.

.

Horrible. I had just went to zap with my 2005 Acura mdx which i bought certified used 4 months ago. i go for my first oil change and they tell me some bs that my model only can take full synthetic. and then they tell me that my engine bay is too dirty and it must be cleaned to prevent breaking down. ARE YOU SERIOUS?? if you dont know certified acuras are near flawless. the engine bay was clean especially seeing as how i didnt drive it much. and they said they will give me a deal for $125 for all the work. are you kidding? i just got the oil change and left.

the following day my wife went in to get her oil change and they tell her that she needs to get a transmission fluid flush and that her transmission could break down. she freaked out and called me to see what she should do seeing as how they charge $125 for the flush. I was talking to her on the phone and she was so worried. i told her to blow them off and to not think about it given the experience i had with them earlier. while i was on the phone with her i hear somebody in the backround saying $37 something. she was like wth? she told me that she told them for a regular oil change and they are claiming they gave her full synthetic. first off their full synthetic rate was $49.99 and second their half syntec blend is $39.99 so tell me where did they get $37 something. i told her to refuse to pay and to speak to a manager. if needed be i would have went there. she argued with them for a good 10 minutes and they said "ok ill give it to you for $30" i told her not to once again seeing as how the service she went in for should have only been $22.50 before the taxes. i told her to refuse over and over until the original price is met. and they eventually did.

how ridiculous that in this day and age people still try to rip others off especially women with ridiculous assumptions on the conditions of our vehicles when there is so much information on the web about everything. they think one of three things, that we dont have access to the internet, we are illiterate, or that we are just that dumb. to be honest i think that they think we are all of the above. THEY ARE RIP OFFS! GO ELSEWHERE!! YOU HAVE BEEN WARNED!
ty
-ed

p.s. it was my wifes 3rd visit and not any one of those visits was she told the same thing twice but was told she needed some other random service that was $80 and above.

1
★☆☆☆☆

Horrible. I had just went to zap with my 2005 Acura mdx which i bought certified used 4 months ago. i go for my first oil change and they tell me some bs that my model only can take full synthetic. and then they tell me that my engine bay is too dirty and it must be cleaned to prevent breaking down. ARE YOU SERIOUS?? if you dont know certified acuras are near flawless. the engine bay was clean especially seeing as how i didnt drive it much. and they said they will give me a deal for $125 for all the work. are you kidding? i just got the oil change and left.

the following day my wife went in to get her oil change and they tell her that she needs to get a transmission fluid flush and that her transmission could break down. she freaked out and called me to see what she should do seeing as how they charge $125 for the flush. I was talking to her on the phone and she was so worried. i told her to blow them off and to not think about it given the experience i had with them earlier. while i was on the phone with her i hear somebody in the backround saying $37 something. she was like wth? she told me that she told them for a regular oil change and they are claiming they gave her full synthetic. first off their full synthetic rate was $49.99 and second their half syntec blend is $39.99 so tell me where did they get $37 something. i told her to refuse to pay and to speak to a manager. if needed be i would have went there. she argued with them for a good 10 minutes and they said "ok ill give it to you for $30" i told her not to once again seeing as how the service she went in for should have only been $22.50 before the taxes. i told her to refuse over and over until the original price is met. and they eventually did.

how ridiculous that in this day and age people still try to rip others off especially women with ridiculous assumptions on the conditions of our vehicles when there is so much information on the web about everything. they think one of three things, that we dont have access to the internet, we are illiterate, or that we are just that dumb. to be honest i think that they think we are all of the above. THEY ARE RIP OFFS! GO ELSEWHERE!! YOU HAVE BEEN WARNED!
ty
-ed

p.s. it was my wifes 3rd visit and not any one of those visits was she told the same thing twice but was told she needed some other random service that was $80 and above.

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1 out of 1 people found this review helpful.

.

Zap Lube should be known as Rip Off Lube.I went for s simple oil change for my Passat expecting to pay $27.99 less $4 coupon. The first thing I am told is that Passat is different class of car and has a special rate of $37.99 and requires a different oil that will be additional cost. No one had told me that in previous oil changes to date (I have 102,500 miles). A few minutes later, I am called in and told that there is a deposit that requires engine flush for $99.99 and then the coolant gravity check suggests needs for a radiator flush. I got sold on engine flush with a 15% discount and didn't buy the radiator flush. Upon checking I find that engine flush isn't necessary for any car, no car manufacturer recommends engine flush, and in some cases engine flush can be harmful. I am mad at being ripped off. Zap Lube will never have me back again

1
★☆☆☆☆

Zap Lube should be known as Rip Off Lube.I went for s simple oil change for my Passat expecting to pay $27.99 less $4 coupon. The first thing I am told is that Passat is different class of car and has a special rate of $37.99 and requires a different oil that will be additional cost. No one had told me that in previous oil changes to date (I have 102,500 miles). A few minutes later, I am called in and told that there is a deposit that requires engine flush for $99.99 and then the coolant gravity check suggests needs for a radiator flush. I got sold on engine flush with a 15% discount and didn't buy the radiator flush. Upon checking I find that engine flush isn't necessary for any car, no car manufacturer recommends engine flush, and in some cases engine flush can be harmful. I am mad at being ripped off. Zap Lube will never have me back again

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1 out of 1 people found this review helpful.

 

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