Banfield Pet Hospital

★★☆☆☆
  • 1331 Nixon Drive

    Moorestown, NJ 08057

    Map & Directions
  • 856-439-0410

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Hours
M 9am-2pm, Tu 9am-4pm, W-Th 9am-7pm, F 10am-7pm, Sa Closed, Su 10am-5pm
Phones
  • Fax (856-439-0717)
Year Established
  • 2001

Pets & Animals

Pets & Animals
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2.0 4
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.

I saw Patricia Dineen for my visit because the actual vet was unavailable. My dog had her weight and temperature taken as well as her heartbeat. All of which my husband, a doctor, could have done at home. Patricia took a look at my dogs tick bite-previously most of the tick was taken out at night time by my husband. She said there's nothing she can do about whatever is left in there unless she is sleeping. I know that costs more money and she said she can give me ointment. I told her I can get the same ingredients of medication over the counter for a cheaper price. I asked why I'm paying $50.00 for a 10 minute visit when nothing actually got done to resolve the issue. She said, "Well I did do an exam on her." No she didn't. Everything she did, I do at my own home. Patricia needs to learn how to consult. She could have easily come out and said there's nothing that can really be done and let me make the decision of whether or not I still want my dogs weight, and temperature taken. I am in a very high position myself and when someone has a simple question, I don't charge them. I just advise/consult them and that's the end of it. Banfield has lost my business and this is just the beginning of my complaint. Next, I will be going to the Internet. Everyone will know that Patricia is unhelpful and it's obvious she is not compassionate by the way her tone was towards me. It's highly advisable that Patricia learn to explain ingredients and why something can't be done instead of stumbling words and looking at a customer with a stone cold face. Enough on this website-I will ensure everyone knows that this sort of practice is unacceptable. Consult-Advise-Educate. Not, Weight-Temperature-Heart-rate-$50.00.

1
★☆☆☆☆

I saw Patricia Dineen for my visit because the actual vet was unavailable. My dog had her weight and temperature taken as well as her heartbeat. All of which my husband, a doctor, could have done at home. Patricia took a look at my dogs tick bite-previously most of the tick was taken out at night time by my husband. She said there's nothing she can do about whatever is left in there unless she is sleeping. I know that costs more money and she said she can give me ointment. I told her I can get the same ingredients of medication over the counter for a cheaper price. I asked why I'm paying $50.00 for a 10 minute visit when nothing actually got done to resolve the issue. She said, "Well I did do an exam on her." No she didn't. Everything she did, I do at my own home. Patricia needs to learn how to consult. She could have easily come out and said there's nothing that can really be done and let me make the decision of whether or not I still want my dogs weight, and temperature taken. I am in a very high position myself and when someone has a simple question, I don't charge them. I just advise/consult them and that's the end of it. Banfield has lost my business and this is just the beginning of my complaint. Next, I will be going to the Internet. Everyone will know that Patricia is unhelpful and it's obvious she is not compassionate by the way her tone was towards me. It's highly advisable that Patricia learn to explain ingredients and why something can't be done instead of stumbling words and looking at a customer with a stone cold face. Enough on this website-I will ensure everyone knows that this sort of practice is unacceptable. Consult-Advise-Educate. Not, Weight-Temperature-Heart-rate-$50.00.

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.

This Moorestown facility needs a serious education on compassion, and communication skills both will benefit the pets and owners. Cycling through staff adds to the stress of the facility. They need to keep at least one knowledgeable person for more then 3 months. For a medical facility this location fails in all Patient categories. The past visit was the last straw, we are cancelling our wellness program, retrieving our records and taking our cat to the local animal hospital where our other 2 cats are cared for with consistent, compassionate, competent, and professional care. \n\nThere is no personal service at this location, always different or inconsiderate Doctors. They never take the time to review the pet history before entering the room, thus asking the same questions 3-4 times or not knowing what the follow-up visit is for. \n\nI feel like a retail customer in a dollar store, every time we take our pet in for a visit someone is always trying to UP-Sell another service. I feel this location is more interested in sales quotas than pet care.

0
★☆☆☆☆

This Moorestown facility needs a serious education on compassion, and communication skills both will benefit the pets and owners. Cycling through staff adds to the stress of the facility. They need to keep at least one knowledgeable person for more then 3 months. For a medical facility this location fails in all Patient categories. The past visit was the last straw, we are cancelling our wellness program, retrieving our records and taking our cat to the local animal hospital where our other 2 cats are cared for with consistent, compassionate, competent, and professional care. \n\nThere is no personal service at this location, always different or inconsiderate Doctors. They never take the time to review the pet history before entering the room, thus asking the same questions 3-4 times or not knowing what the follow-up visit is for. \n\nI feel like a retail customer in a dollar store, every time we take our pet in for a visit someone is always trying to UP-Sell another service. I feel this location is more interested in sales quotas than pet care.

.

While both doctors and all nurses at this hospital are fantastic, the remaining staff leaves more to be desired. Miscommunication and rude attitudes abound with the front desk staff; always add at least 2 hours to the time when your pet is supposed to be ready to be picked up. While the doctors are great, I've found another location (Lawnside is excellent) that is more reliable and client-oriented.

2
★★☆☆☆

While both doctors and all nurses at this hospital are fantastic, the remaining staff leaves more to be desired. Miscommunication and rude attitudes abound with the front desk staff; always add at least 2 hours to the time when your pet is supposed to be ready to be picked up. While the doctors are great, I've found another location (Lawnside is excellent) that is more reliable and client-oriented.

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.

The staff were very polite and knowledgeable. The vet there was also so nice to my puppy. I would definitely recommend taking your pets here. I went to others in the area that weren't so great. They even had package deals that saved money and helped my puppy get better.

4
★★★★☆

The staff were very polite and knowledgeable. The vet there was also so nice to my puppy. I would definitely recommend taking your pets here. I went to others in the area that weren't so great. They even had package deals that saved money and helped my puppy get better.

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Message from Banfield Pet Hospital

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

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