Branch Brook Co

★★★☆☆
  • 370 Rte 36

    Hazlet, NJ 07730

    Map & Directions
  • 732-787-6897

About Branch Brook Co

Home Construction & Remodeling

Home Construction & Remodeling
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I've heard a few negative comments from friends and neighbors about the poor after-sale service given by Namco (formerly Branch Brook), Hazlet, NJ. However, since they're close to home I decided to browse their pools online. Now, after reading the various on-line reviews from customers, I have to say that I would be hard-pressed to shop there. It's disturbing to think that their customers mean so little to them. I guess I'll continue to research other places to find a trustworthy source for purchasing a pool.

1
★☆☆☆☆

I've heard a few negative comments from friends and neighbors about the poor after-sale service given by Namco (formerly Branch Brook), Hazlet, NJ. However, since they're close to home I decided to browse their pools online. Now, after reading the various on-line reviews from customers, I have to say that I would be hard-pressed to shop there. It's disturbing to think that their customers mean so little to them. I guess I'll continue to research other places to find a trustworthy source for purchasing a pool.

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I am new to the whole Branch Brook experience and i must say i was mildly frightened by all these reviews. But the prices in the ad seemed right so i had to go in to check it out. Well right away I was asked if i needed help by a sale associate Lauren. She was the most helpful person ever. You could tell she really cared about the customer. From the very begining she worked with us knowing that she would not be getting a big sale and she still stayed to help us until we were ready to leave. Any other store a person that worked in sales would just forget about the simple wuestions of a customer and run to what would seem to be a big sale. She was also very knowledgable about all of her products and wrote down any extra information that we would need. All in all she made me want to continue to shop at this store and i must say I was very pleased.

5
★★★★★

I am new to the whole Branch Brook experience and i must say i was mildly frightened by all these reviews. But the prices in the ad seemed right so i had to go in to check it out. Well right away I was asked if i needed help by a sale associate Lauren. She was the most helpful person ever. You could tell she really cared about the customer. From the very begining she worked with us knowing that she would not be getting a big sale and she still stayed to help us until we were ready to leave. Any other store a person that worked in sales would just forget about the simple wuestions of a customer and run to what would seem to be a big sale. She was also very knowledgable about all of her products and wrote down any extra information that we would need. All in all she made me want to continue to shop at this store and i must say I was very pleased.

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the people that work in this store are absolutly amazing... i understand that sometimes things may happen and a product may give in. they try their hardest to help you get what you need to have your pool fixed. aside for the pools they have the best billiard and bar display i have ever seen and their prices are amazing. I have seen non=slate pool tables that wil last for maybe a year or two for more money than their slate tables that will last a life time!... all in all they are a great store with great caring employees!!!

5
★★★★★

the people that work in this store are absolutly amazing... i understand that sometimes things may happen and a product may give in. they try their hardest to help you get what you need to have your pool fixed. aside for the pools they have the best billiard and bar display i have ever seen and their prices are amazing. I have seen non=slate pool tables that wil last for maybe a year or two for more money than their slate tables that will last a life time!... all in all they are a great store with great caring employees!!!

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1 out of 1 people found this review helpful.

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STAY AWAY = 4 year old pool collapsed, company doesn't stand behind their product, only care about selling. Motor went bad after one season too. Had to have pool removed today, hot summer for my kids.

1
★☆☆☆☆

STAY AWAY = 4 year old pool collapsed, company doesn't stand behind their product, only care about selling. Motor went bad after one season too. Had to have pool removed today, hot summer for my kids.

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0 out of 2 people found this review helpful.

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Beware - Branch Brook sells pools and pumps manufactured specifically for them, so when you need spare or replacement parts, the ONLY source of these items are Branch Brook!

So, we want to open our pool and find that a part of the pump filter is cracked and leaking water - We go to the Hazlet (main branch - ha!) store which has lots of people trying to sell new pools but very few people to help with spare parts. After waiting a half hour on a line, we are told that they are out of the part and have no idea when the parts will be in!!! What? The store "manager" confirmed this non-information.

I guess this is how they really want to do business - selling NEW pools and pumps rather than treating customers whom they have already "hooked" with good customer service and backing up the products they sell.

Stay away if you can! We are!

1
★☆☆☆☆

Beware - Branch Brook sells pools and pumps manufactured specifically for them, so when you need spare or replacement parts, the ONLY source of these items are Branch Brook!

So, we want to open our pool and find that a part of the pump filter is cracked and leaking water - We go to the Hazlet (main branch - ha!) store which has lots of people trying to sell new pools but very few people to help with spare parts. After waiting a half hour on a line, we are told that they are out of the part and have no idea when the parts will be in!!! What? The store "manager" confirmed this non-information.

I guess this is how they really want to do business - selling NEW pools and pumps rather than treating customers whom they have already "hooked" with good customer service and backing up the products they sell.

Stay away if you can! We are!

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1 out of 3 people found this review helpful.

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I bought a pool from them about three years ago. Two pieces of fencing on my two piece fan deck need to be replaced. We went there about a week ago and we were told that it would be no problem, and that all we needed to do was to come back with a truck to pick it up.My husband went back today and spoke with a salesman (Steve who knows nothing) and was told that the size of the fencing that we need never existed, and that they don't have it and basically call the manufacturer. I hate these people. Like the other reviewer said, they are only interested in you when you are buying stuff, not when you need help with THEIR products.The person posting good reviews for this company obviously work for them or are related to them somehow, because this store absolutely SUCKS!The people that work in this store can't be bothered to help you and remind me of the people that work in traveling carnivals. All that is missing are the neck tattoo's and multiple body piercings. The employee's there are the weirdest and most socially inept people that I have ever met!STAY AWAY!

1
★☆☆☆☆

I bought a pool from them about three years ago. Two pieces of fencing on my two piece fan deck need to be replaced. We went there about a week ago and we were told that it would be no problem, and that all we needed to do was to come back with a truck to pick it up.My husband went back today and spoke with a salesman (Steve who knows nothing) and was told that the size of the fencing that we need never existed, and that they don't have it and basically call the manufacturer. I hate these people. Like the other reviewer said, they are only interested in you when you are buying stuff, not when you need help with THEIR products.The person posting good reviews for this company obviously work for them or are related to them somehow, because this store absolutely SUCKS!The people that work in this store can't be bothered to help you and remind me of the people that work in traveling carnivals. All that is missing are the neck tattoo's and multiple body piercings. The employee's there are the weirdest and most socially inept people that I have ever met!STAY AWAY!

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1 out of 3 people found this review helpful.

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We have spent over $4K in the store in April 2007. We were very important when looking in the store for a pool, patio furniture, umbrella and gazebo. After one season our 599.00 Gazebo decided to tear and was very flimsy. When we went into the store for assistance, not one employee could help us. They didn't even give us a phone number, just the manufacturer's name and we were told to look it up online. The gazebo was 12x10 and we were told-so sorry, no replacement tops are available for your "new" gazebo. They refused to give us our money back and make the situation right. I definitely don't want a store credit at a store that I can't stand. It seems that the sales people on the floor don't mind helping when you are spending money in the store, but GOD forbid you have a problem, no one cares, NOT EVEN THE CORPORATE Managers. I will NEVER, ever, never, ever, ever shop at Branch Brook in Hazlet NJ again!! BEWARE-they just don't care. Isn't there a rating LESS than one star? they would rate a negative 5

1
★☆☆☆☆

We have spent over $4K in the store in April 2007. We were very important when looking in the store for a pool, patio furniture, umbrella and gazebo. After one season our 599.00 Gazebo decided to tear and was very flimsy. When we went into the store for assistance, not one employee could help us. They didn't even give us a phone number, just the manufacturer's name and we were told to look it up online. The gazebo was 12x10 and we were told-so sorry, no replacement tops are available for your "new" gazebo. They refused to give us our money back and make the situation right. I definitely don't want a store credit at a store that I can't stand. It seems that the sales people on the floor don't mind helping when you are spending money in the store, but GOD forbid you have a problem, no one cares, NOT EVEN THE CORPORATE Managers. I will NEVER, ever, never, ever, ever shop at Branch Brook in Hazlet NJ again!! BEWARE-they just don't care. Isn't there a rating LESS than one star? they would rate a negative 5

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2 out of 4 people found this review helpful.

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We are not new to Branch Brook having purchased a pool table and our previous pool in 2006. So when the neighbor's tree came down again into our pool on 5/12/08 we naturally went back there. We ordered our pool, picked it up after several inquiries to finally find out it arrived to the store so we could call their installer. Their installer came backhoed the yard for a 20x15 pool. The day before the installation a mound of sand was dumped in our driveway. The day of the installation the installers find out they have the wrong supports for the pool. They had to bring them to he store to show them- (Gee, a lot of confidence in your installers there, ugh?) After a couple of hours back & forth they conceeded we have the wrong supports and need to order the right ones. 5 days later with the yard a disaster, the inability to get all our cars in the driveway due to the sand, a heat wave looming, never mind my daughter's 17th birthday being ruined and of course after paying them close to $3,600 they tell us they don't have the part & don't know what to tell us. Uhh? It's pretty easy- GET US A POOL! No, they now sic us on the Corporate office to complain to. Your organization doesn't listen to its own employees your going to listen to us? Yeah maybe though Consumer Affairs complaints, negative review postings, and whatever else may shame them or force them to listen

1
★☆☆☆☆

We are not new to Branch Brook having purchased a pool table and our previous pool in 2006. So when the neighbor's tree came down again into our pool on 5/12/08 we naturally went back there. We ordered our pool, picked it up after several inquiries to finally find out it arrived to the store so we could call their installer. Their installer came backhoed the yard for a 20x15 pool. The day before the installation a mound of sand was dumped in our driveway. The day of the installation the installers find out they have the wrong supports for the pool. They had to bring them to he store to show them- (Gee, a lot of confidence in your installers there, ugh?) After a couple of hours back & forth they conceeded we have the wrong supports and need to order the right ones. 5 days later with the yard a disaster, the inability to get all our cars in the driveway due to the sand, a heat wave looming, never mind my daughter's 17th birthday being ruined and of course after paying them close to $3,600 they tell us they don't have the part & don't know what to tell us. Uhh? It's pretty easy- GET US A POOL! No, they now sic us on the Corporate office to complain to. Your organization doesn't listen to its own employees your going to listen to us? Yeah maybe though Consumer Affairs complaints, negative review postings, and whatever else may shame them or force them to listen

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2 out of 4 people found this review helpful.

.

Branch Brook is a good place to go for all your pool items, they carry a large line of accessories, cleaners and chemicals. Plus they have pool tables and all sorts of patio furniture. Very good sales also. At christmas time they sell all trees and ornaments and wreaths.

4
★★★★☆

Branch Brook is a good place to go for all your pool items, they carry a large line of accessories, cleaners and chemicals. Plus they have pool tables and all sorts of patio furniture. Very good sales also. At christmas time they sell all trees and ornaments and wreaths.

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2 out of 4 people found this review helpful.

.

We go to Branch Brook every summer to get our pool water tested. The guys that work the pool section are great, they analyze our water and really help us out by telling us what to buy, what to do, when to come back etc. Plus they have fun jacuzzis and hot tubs to check out! The prices are reasonably high of course, but they have a wonderful selection if you are in the market for a hot tub. Same thing with the billiards section, gorgeous pool tables that I love to look at, but can't afford. Definitely recommend.

5
★★★★★

We go to Branch Brook every summer to get our pool water tested. The guys that work the pool section are great, they analyze our water and really help us out by telling us what to buy, what to do, when to come back etc. Plus they have fun jacuzzis and hot tubs to check out! The prices are reasonably high of course, but they have a wonderful selection if you are in the market for a hot tub. Same thing with the billiards section, gorgeous pool tables that I love to look at, but can't afford. Definitely recommend.

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2 out of 4 people found this review helpful.

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