Wal Mart

★★☆☆☆

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Wal Mart Supercenter

230 State Hwy 23 Hopatcong, NJ

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Bins & Bays Self Storage

19 White Lake Rd Lafayette, NJ

2.1667 6
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I went to walmart today because I needed a new AC. I know they price match, and home depot was out of the one that I wanted so I went right over to walmart. It was $10 cheaper at Home Depot so when I got to the register I told the cashier that I wanted to do a price match. She seemed very surprised that I asked to do this, even though there is a sign above every single register! She asked me if I had an ad for home depot, and I said ??no, but right here it says you don??t need it.? She told me that it doesn??t say that and began to very loudly read me the sign. I??m not stupid. It says clearly ??YOU DO NOT NEED TO BRING IN THE AD- which I had to point out to her. She got very huffy puffy and stomped across the front end saying ??I??m not dealing with this?. Fine, neither am I. The next lady came over and called for Mike (manager) over the walkie-talkie. He asked if I had the ad, and then said no for the price override. I asked her if she was serious and pointed to the sign. I didn??t want to hold up the line so I asked her to have Mike meet me up front. She said he??ll be right there. I went up front and the customer service women proceeded to try and get in touch with him via walkie-talkie and phone. She then had to ask him to get off his phone over the walkie-talkie! WHAT A JOKE! She told me he was on a conference call and she didn??t know when he would be done. I sat down with a screaming 4 year old and waited for 15 minutes. I then asked her if there was anyone else I could talk to about this I then called the # posted in the front of the store to be told that ??Mike isn??t here today.? I told her that was impossible, I??m waiting for him up front and I just heard him on the walkie-talkie. So she HUNG UP! I called right back and she said sorry, but mike isn??t here today I don??t know what to tell you. The customer service women told me, no, he??s here, I don??t know what he??s doing, he knows you??re here. I sat there for a total of about 45 minutes on my phone trying to get in touch with ANYONE. Finally, I got someone on the phone, who immediately approved it. I sat there over principal, not over $10. If you say you??re going to do something ?? do it!! I got mike on the phone finally on my way home. He said he had no idea what I was talking about I had to remind him about how I overheard him on the walkie-talkie. He didn??t say anything until I finally said hello? and all he said is ??okay, I don??t know what to tell you?. I asked to talk to his boss who he said wasn??t here but he would look I then talked to Joe, who told me the exact same thing. No apologies. He then asked me, ??Is that it?? Yeah, that??s it. Don??t bother going to this store. Yeah, they have low prices but if you have a problem , your going to waste your entire day there! These reviews are right ?? most employees are nasty and unhelpful ?? probably because they are just following what they see the managers doing! Hiding from customers and sending them on loop-de-loops around the store trying to get something??s taken care of! My advice to the employees ?? If you hate your job that much that you have to be so rude and inconsiderate to customers ?? do us a favor and QUIT. They really need to hire new managers. Don??t advertise price matching if you make people wait 45 mins to do it!!

1
★☆☆☆☆

I went to walmart today because I needed a new AC. I know they price match, and home depot was out of the one that I wanted so I went right over to walmart. It was $10 cheaper at Home Depot so when I got to the register I told the cashier that I wanted to do a price match. She seemed very surprised that I asked to do this, even though there is a sign above every single register! She asked me if I had an ad for home depot, and I said ??no, but right here it says you don??t need it.? She told me that it doesn??t say that and began to very loudly read me the sign. I??m not stupid. It says clearly ??YOU DO NOT NEED TO BRING IN THE AD- which I had to point out to her. She got very huffy puffy and stomped across the front end saying ??I??m not dealing with this?. Fine, neither am I. The next lady came over and called for Mike (manager) over the walkie-talkie. He asked if I had the ad, and then said no for the price override. I asked her if she was serious and pointed to the sign. I didn??t want to hold up the line so I asked her to have Mike meet me up front. She said he??ll be right there. I went up front and the customer service women proceeded to try and get in touch with him via walkie-talkie and phone. She then had to ask him to get off his phone over the walkie-talkie! WHAT A JOKE! She told me he was on a conference call and she didn??t know when he would be done. I sat down with a screaming 4 year old and waited for 15 minutes. I then asked her if there was anyone else I could talk to about this I then called the # posted in the front of the store to be told that ??Mike isn??t here today.? I told her that was impossible, I??m waiting for him up front and I just heard him on the walkie-talkie. So she HUNG UP! I called right back and she said sorry, but mike isn??t here today I don??t know what to tell you. The customer service women told me, no, he??s here, I don??t know what he??s doing, he knows you??re here. I sat there for a total of about 45 minutes on my phone trying to get in touch with ANYONE. Finally, I got someone on the phone, who immediately approved it. I sat there over principal, not over $10. If you say you??re going to do something ?? do it!! I got mike on the phone finally on my way home. He said he had no idea what I was talking about I had to remind him about how I overheard him on the walkie-talkie. He didn??t say anything until I finally said hello? and all he said is ??okay, I don??t know what to tell you?. I asked to talk to his boss who he said wasn??t here but he would look I then talked to Joe, who told me the exact same thing. No apologies. He then asked me, ??Is that it?? Yeah, that??s it. Don??t bother going to this store. Yeah, they have low prices but if you have a problem , your going to waste your entire day there! These reviews are right ?? most employees are nasty and unhelpful ?? probably because they are just following what they see the managers doing! Hiding from customers and sending them on loop-de-loops around the store trying to get something??s taken care of! My advice to the employees ?? If you hate your job that much that you have to be so rude and inconsiderate to customers ?? do us a favor and QUIT. They really need to hire new managers. Don??t advertise price matching if you make people wait 45 mins to do it!!

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I have been to this WalMart several times a week since I have been staying in this area for the summer. I have to say I have found the cashiers and all who work there nothing but kind, helpful, curtious and always willing to help no problem.

4
★★★★☆

I have been to this WalMart several times a week since I have been staying in this area for the summer. I have to say I have found the cashiers and all who work there nothing but kind, helpful, curtious and always willing to help no problem.

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This place is ridicules, the cashiers are lazy and nasty. You always feel like you are just another bother to them. When you drop off a prescription you are told 20 minutes. When you come back an hour later it's still not ready! I called in a refill and was told I could pick it up the next day, I didn't get there to two days later, and surprise surprise it still wasn't ready! The pharmacist is just a nasty old coot too! Don't go here!

1
★☆☆☆☆

This place is ridicules, the cashiers are lazy and nasty. You always feel like you are just another bother to them. When you drop off a prescription you are told 20 minutes. When you come back an hour later it's still not ready! I called in a refill and was told I could pick it up the next day, I didn't get there to two days later, and surprise surprise it still wasn't ready! The pharmacist is just a nasty old coot too! Don't go here!

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Having good service at this location is asking for the impossible. I have called to complain to the management and yet the pharmacy personnel is rude and inconsiderate of the customer. The opening time is always later than the time posted, casual conversation among themselves is done while people wait in line and they are very dismissive of customer concerns. No better contact is accomplished on the phone, I have been left waiting on hold with no response. Some cheaper ends up costing you more.

2
★★☆☆☆

Having good service at this location is asking for the impossible. I have called to complain to the management and yet the pharmacy personnel is rude and inconsiderate of the customer. The opening time is always later than the time posted, casual conversation among themselves is done while people wait in line and they are very dismissive of customer concerns. No better contact is accomplished on the phone, I have been left waiting on hold with no response. Some cheaper ends up costing you more.

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I went to the pharmacy for a prescription. The pharmacist yelled at me and was very confrontational when I asked if there was anyone else who could assist the long line of people waiting. He stated he has "just about given up" in asking Management to give him another register and more help. He said"you'll just have to stand in line like everyone else". Besides that, my medicine cost me $76 and I returned it to them later and got the Rx cheaper at Rite-Aide. The Manager of the store doesn't have the nicest attitude either when approaching customers. Sometimes, even though Wal-Mart prices may be less expensive than other stores the attitude of the employees working there can play a part in whether a customer returns to the store at another time. I will be getting my Rx elsewhere where it is actually cheaper. The man did not yell at me either...that's a plus! Perhaps the staff should attend a customer service inservice or workshop. My expectations are not high for the staff of a store but at least they can have the courtesy to address a person properly.

Kathleen Bianco
Newton Resident and previous frequent shopper

2
★★☆☆☆

I went to the pharmacy for a prescription. The pharmacist yelled at me and was very confrontational when I asked if there was anyone else who could assist the long line of people waiting. He stated he has "just about given up" in asking Management to give him another register and more help. He said"you'll just have to stand in line like everyone else". Besides that, my medicine cost me $76 and I returned it to them later and got the Rx cheaper at Rite-Aide. The Manager of the store doesn't have the nicest attitude either when approaching customers. Sometimes, even though Wal-Mart prices may be less expensive than other stores the attitude of the employees working there can play a part in whether a customer returns to the store at another time. I will be getting my Rx elsewhere where it is actually cheaper. The man did not yell at me either...that's a plus! Perhaps the staff should attend a customer service inservice or workshop. My expectations are not high for the staff of a store but at least they can have the courtesy to address a person properly.

Kathleen Bianco
Newton Resident and previous frequent shopper

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Customer service at Wal-Mart changes like the weather. There are times I feel like I am bothering an employee when I need assistance. I guess you can't have everything since the prices are very good.

3
★★★☆☆

Customer service at Wal-Mart changes like the weather. There are times I feel like I am bothering an employee when I need assistance. I guess you can't have everything since the prices are very good.

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