Toyota Of Morristown

They registered my Toyota Prius incorrectly. Although I told them my car was tax exempt and the bill of sales included no sales tax, they paid sales tax on my car to the CT DMV (even though the car is tax exempt in CT). Then they lied saying I was supposed to have supplied a tax exempt form. According tot he CT DMV there is no such form. My boss bought a Toyota Prius from them and the from the same sales man, and he didn't supply any special form. When I bought the car they even confirmed that there should be no sales tax. They made a misstake and let me clean up their mess. It took almost 3 months to get a refund from the CT Department of Revenues and I spend $ and make several phone calls to get it all sorted out. Toyota of Morristown refused to take any responsibility or compensate me for their error.

Posted 10/17/09 | Report Abuse

Was this review helpful to you?

Condensed version., I really could go on and on.
Never had I ever been treated so poorly as a customer.The poor attitude of their service dept. to the out and out fraudulent warranty prices, the non competitive pricing and vehicle delivery that the interior wasnt clean,this dealerships practices absolutley brings down the Toyota name!... Run fast and far away from this dealership!!!! If I had any idea that dealing with Toyota of Morristown was going to be this bad, I would have never dealt with them...no matter what the deal is and what kinda of inventory they have..Still working with Toyota corporate to rectify thing.

Posted 10/06/09 | Report Abuse

Was this review helpful to you?

took my 2000 Toy Sienna for timing belt replacement. they recommend i do front brake rotor/pad replacement. I did that too even though it was very pricy. charged $140 per rotor.
BUT I am getting 'engine checklight' after i drove around 80 miles. I took the vehicle again and they said its just co-incidence and its A/F ratio sensor issue. I don't buy that because I am driving this van for 5 years without a single problem. this is the first time I took it to any toy dealer for service and boom....
I certainly feel that its either intentionally caused or it may have happened that technician harmed wire connections or sensor itself while working for timing belt replacement. I checked and wiring for sensor goes to few places and some of it are around timing belt.
So be aware before you go to Toyota of Morristown for a service.

Posted 08/18/09 | Report Abuse

Was this review helpful to you?

Brought my 2004 Highlander in for service. E-brake cable was replaced, and 2 new fog lights were installed. When the car was released to me, the E-brake didn't work (wouldn't engage) and 1 of the 2 fog lamps didn't work. Had to return car. I iasked, "doesn't the mechanic check the work before releasing the car?" The answer I got was: "He's supposed to." Obviously he didn't, and the service manager didn't ask if it was done.

Posted 08/10/09 | Report Abuse

Was this review helpful to you?

My wife and I brought our Rav4 in for a routine oil change. We had a "waiting" appointment. During service write up, we were told it would be a "1-Hour" wait and to have a seat in the waiting room. While we were waiting, we heard almost everyone else in the waiting room paged that their vehicle was complete. After waiting for over two hours, we took a walk from the waiting room to the service write up area and saw that our car was sitting, the service completed. We asked the service writer for the current status of our vehicle. We were informed that they had paged us over 6 times (a long time ago) and we never came up to claim our vehicle. The service writer asked us if we were sitting in the "Quiet Room" next to the waiting area and we told them no, and explained that we heard the other pages. They service writer informed us that they did in fact page us 6 times and that we must have been in the quiet room, essentially calling us liars. The dialog continued and upset my wife extremely, resulting in her walking away in tears. A customer should never be treated this way. It was obvious that they had made a mistake and filed our paper work under the wrong section (for those who were picking their cars up later) and that they blamed us, in a extremely rude and condescending manner, for the mistake. Additionally, we also had our cell phone number on the service paperwork and no call was placed. If they had tried to page us and couldn't reach us, why didn't they try to call us, knowing that we were waiting for the car?

Posted 06/20/09 | Report Abuse

Was this review helpful to you?

Paid $400 for a brake job that was never done. I found this out when I got a flat tire the next day after service and went to Sears to get tire fixed. Sears tech told me I need new brakes.

Posted 04/30/09 | Report Abuse

Was this review helpful to you?

This service department is absolute garbage. I dropped my car off to get the rims replaced. I have rim and tire insurance that they also offer and work collectively with. I needed to get 4 rims replaced and one tire. A week goes by and I have heard nothing, so I gave them a call. Was told that they took picture for the insurance company but don't have the ability to email them so they just let it sit there. I spoke with the service manager who was puzzled why they would say this and he had them do it the next day. The insurance company takes a while(about a week) to get everything approved. This week of time cannot be held accountable by the service department.
However after they approved the work the dealership ordered the wrong rims. They called and told me the wrong ones came in and they no longer make the ones I had(factory OEM rims). A little later anther call saying they actually were able to order the rims and they should be there in a few days. At this point I demanded a rental.
Another two weeks go by and I have heard nothing so I call them and am told that the rims are indeed out of stock(why no-one called me in two weeks with something they knew I have no idea). So a month has now gone by. They said they will just put the wrong rims on since they can't send them back. I called Scion corporate who called the dealership and told them they have to powdercoat the rims and scion corporate will cover the cost.
Two more weeks hear nothing so I call the dealership. Am told that one of the tires was damaged and the insurance company will cover it so they ordered me a tire. Later they actually called and said they couldn't find my exact tire and will order one similar, I agreed this is fine.
Another week I give a call and a told it is all ready to go!! I thanked them for getting the rims powder coated and they told me they didn't do it! They said that they understood that I was going to get them powdercoated even though they spoke with Scion corporate. I had to call scion corporate again who this time spoke with both Doug and the service manager and informed them that they were to find a place to make things right and powdercoat the rims. They understood and told me they were going to find a place and get them to powdercoat the rims and then mount them and call me when it's all ready.
Three and a half weeks pass and I have heard nothing(surprise surprise) so I call them figuring that almost a full month would be enough time. I am then told that they were not able to find a place to do it. Thanks for not keeping me posted, here I am thinking almost a month went by its probably done; nope they probably didn't even try to find a place. I call scion corporate again and ask that they let me get them powdercoated on my own and they reimburse me. I made one phone call to a local body shop and they could do it(all body shops can for that matter). So what took these guys almost a month to try I was able to do in a 5 min. phone call. I sent the estimate to scion corporate and they approved it. I called dealership and said I will pick up the car since it is done and I will take care of the powdercoating.
I have my car home and then driving into work a few days later the car is vibrating like crazy. The one tire they replaced had three huge bubbles sticking out of the sidewall. I had to drop it off again this morning. Then the guy said that they did not put new tires on and they were all mine. He kept insisting this and that it was not their problem. I had to remind him how about 2 months ago he had multiple calls with me about the tire and ordering it and also showed him how three on my tires were one brand and the 4th was a different brand. He then said "ok". They treated me like garbage in front of other people and tried to push all blame for their incompetence on me. I will be writing both Toyota corporate, scion corporate and the manager of this dealership informing them of my situation.
Look at the date of this post. I originally dropped my car off for 4 new rims and one new time on October 13th. and still have not received my car back working properly. STAY AWAY

Posted 01/05/09 | Report Abuse

Was this review helpful to you?

Thanks for the great advice!!!! The General Sales Manager always sits behing the tinted glass looking like he is mad at the world, i think even his brother works there as a sales manager, walks around aimlessly with coffee talking to himself and his hand in the crack of his rear, another manager looks like he fell out of bed n wreeks of smoke, and the young kid is your typical tell me what i want to hear type of fraud. They def need to clean house up there, not the type of experince i thought i would get in Morristown.

Posted 12/27/08 | Report Abuse

Was this review helpful to you?

I have been to this dealership time and time again to try and give them opportunities to earn my business, but every time i go into the showroom, as i have read some of you have experienced, the salespeople seem to be guided by the arrogance and low class of the management team. The GSM, Rob, i believe and the sloppy puppets he has for managers always seem to come out with more ways to try and move the price higher and higher every time. I would not reccomend this dealer to anyone that wants to have a pleasent auto purchasing experience, unless you like to have people talk down to you, then go for it!!

Posted 12/27/08 | Report Abuse

Was this review helpful to you?

I am not at all surprised at the comments.I have been to this dealership on 3 occasions. Bad experiences every time!On the last occasion I went into the showroom to look at a vehicle, spending about 15 minutes on the floor, with obvious interest. Not one sales person approached me, so I looked around. One salesperson was sitting at his table with a crossword puzzle, another was talking to 2 young schoolboys, who left, and he then proceeded to get himself a coffee. Another group of 3 were standing together on the floor right near me enjoying a number of humorous stories.I thought sales of cars were at an all time low! Obviously, Toyota doesn't need sales people, but just order takers.
Subaru of Morristown is also owned by this dealership, and the experience over there is just the same.
Any decent management could improve sales at these places by a considerable margin

Posted 08/14/08 | Report Abuse

Was this review helpful to you?

I reluctantly went to this dealership to purchase a new car i.e. this past winter I was going to lease an SUV from Honda who had some great deals at the time, and was trying to see if Toyota had any lease specials. When I spoke to a salesman over the phone he told me that we should just lease the Honda (we didn't because of the price of gas etc. and felt that we wanted something more economical). Now, six months later we are again looking for a car and decided we want a Prius. We called to verify that they had one in stock to test drive last night (they kept insisting that we come down etc. as they always do -- and they told us they had a few. So, my husband and I and two kids went down there on a Saturday afternoon -- when we walked in a salesman told us they had one to look inside of -- I said thanks, if we like it can we test drive it. He said I suppose so, but I won't take you out for a test drive because they are impossible to get in so it would be a waste of time. We became quite annoyed because we had just wasted our Saturday and they brought us down to the dealership for nothing. We told him that and he became annoyed at us and said -- this is a hot car, and you are asking for the impossible. Would you show up at the Super Bowl and expect to buy tickets the same day. So, it just turned into a big argument -- we were pretty offended that they wasted our time and then had the nerve to ridicule us for trying to buy a car that they led us to believe we could order (with delivery in 4-6 weeks). I then decided to drive 20 minutes out of the way and bought my car from another dealership today, but would never ever attempt to bring my car for service to Morristown every time I've dealt with this dealership I have gotten annoyed. Not sure how they expect to sell cars.

Posted 05/31/08 | Report Abuse

Was this review helpful to you?

This is a two part story. The engine in my used car, a 2003 Toyota Matrix, threw a rod. My Toyota Certified Platinum Warranty (7 years or 100,000 miles, and at a cost of $1,200.00 to me at the time of purchase) did not cover the engine because I could not supply maintenance records. Shame on me for not keeping them. Toyota of Morristown replaced the engine with a used engine at a cost of $3,975.00. They were very patient in supplying me with a loaner vehicle while I fought Toyota Extra Care (the warranty holder). As soon as it became obvious that Toyota Extra Care was not backing off their decision, Toyota of Morristown took back their loaner. Now for part two. Less than 6 weeks later, the transmission is shot due to faulty installation of the engine. Toyota Extra Care is again refusing to cover the cost because faulty engine installation (even though a Toyota Service Center did the work) is not covered in the warranty. Toyota of Morristown covered the cost of a rental car from the day of breakdown to the day that they retrieved the vehicle, but is fighting me on paying further costs for the rental while they repair my car. My main complaint is with Toyota Extra Care, but Toyota of Morristown should not be fighting the rental cost because they are the culpable party with regard to the broken transmission. To be continued...

Posted 11/12/07 | Report Abuse

Was this review helpful to you?

My toyota camry was running smoothly. I gave it to them for 90000 miles service which was a timing belt replacement service. In the end I coughed up over 1000 bucks , had to wait for 2 days to get my car back and my car got worse after the service.

Posted 11/26/05 | Report Abuse

Was this review helpful to you?