Prestige Bmw Pre Owned

★★★☆☆

About Prestige Bmw Pre Owned

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  • Used Car Dealers

Automotive

Automotive
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I found my vehicle online and then contacted the dealership to set a deal in Sept. After I picked up the vehicle I noticed there wasn't a manual. I called the Sales Rep immediately and was told she would have one sent down with my plates being I live more than an hour away. I received the plates and my registration with no manual. I called several times to my Sales Rep and never received a call back. I then called and ask to speak with someone else, I believe his name was Keith. He asked for a good contact number and he would call me back. Did I receive that call? NO! I then called back a few days later and shockingly, Amanda, the Sales Rep answered the phone. I introduced myself and asked if she had remembered me. She said yes, why did i call her boss looking for my manual. Like it was my fault. I said I'm sorry you feel like I called your boss but, I called in and asked to speak to someone regarding this manual I never got with the car. She replied well it was sent out via FedEx, you should have it. I said thank you but, it would have been great to get a call back. Recently, I received numerous letters from the financial institution where I financed the vehicle that my title hasn't been received. I called in and spoke with the same gentleman as I did with the manual. He asked for my contact information again. He was speaking to me as if I didn't know the process. I close on Auto Loans daily. I didn't receive a call back. I left several messages and put through a email contact through the website over a 3 week period. It took 2 weeks for me to get an outo response from my internet contact, that stated to expect a prompt response. Are you kidding me? I finally spoke with gentleman Andy. At first he called back when he said he would but, then asked to follow-up with me the next day at a certain time. I didn't get that call. I had to keep calling over and over. After looking at my registration, I had noticed my car was titled with BMW of North America as lien holder when I paid them outright. This is still not resolved.

1
★☆☆☆☆

I found my vehicle online and then contacted the dealership to set a deal in Sept. After I picked up the vehicle I noticed there wasn't a manual. I called the Sales Rep immediately and was told she would have one sent down with my plates being I live more than an hour away. I received the plates and my registration with no manual. I called several times to my Sales Rep and never received a call back. I then called and ask to speak with someone else, I believe his name was Keith. He asked for a good contact number and he would call me back. Did I receive that call? NO! I then called back a few days later and shockingly, Amanda, the Sales Rep answered the phone. I introduced myself and asked if she had remembered me. She said yes, why did i call her boss looking for my manual. Like it was my fault. I said I'm sorry you feel like I called your boss but, I called in and asked to speak to someone regarding this manual I never got with the car. She replied well it was sent out via FedEx, you should have it. I said thank you but, it would have been great to get a call back. Recently, I received numerous letters from the financial institution where I financed the vehicle that my title hasn't been received. I called in and spoke with the same gentleman as I did with the manual. He asked for my contact information again. He was speaking to me as if I didn't know the process. I close on Auto Loans daily. I didn't receive a call back. I left several messages and put through a email contact through the website over a 3 week period. It took 2 weeks for me to get an outo response from my internet contact, that stated to expect a prompt response. Are you kidding me? I finally spoke with gentleman Andy. At first he called back when he said he would but, then asked to follow-up with me the next day at a certain time. I didn't get that call. I had to keep calling over and over. After looking at my registration, I had noticed my car was titled with BMW of North America as lien holder when I paid them outright. This is still not resolved.

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I've bought numerous cars over the years and rarely enjoy the buying process.

Simply put, this saleman worked with me to get the car I wanted. If it wasn't for Evoud Pak (201-258-6087), I would have walked out. All through the process, he was helpful and explained everything.

(The car I purchased was a rare Z3 coup the dealer was asking a rediculous price for.)

PROS: Helpful, professional, pleasant to work with
CONS:

5
★★★★★

I've bought numerous cars over the years and rarely enjoy the buying process.

Simply put, this saleman worked with me to get the car I wanted. If it wasn't for Evoud Pak (201-258-6087), I would have walked out. All through the process, he was helpful and explained everything.

(The car I purchased was a rare Z3 coup the dealer was asking a rediculous price for.)

PROS: Helpful, professional, pleasant to work with
CONS:

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