Mahwah Honda

★★☆☆☆
  • 99 Franklin Turnpike

    Mahwah, NJ 07430

    Map & Directions
  • 201-529-5700

About Mahwah Honda

Hours
Mon - Fri, 9am - 9pm; Sat, 9am - 6pm; Sun, closed

Automotive

Automotive
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2.0 3
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I purchased a certified pre-owned vehicle from Mahwah Honda. I brought the car in twice for the same problem and they still say that the problem doesn't exist (meanwhile there is a service bulletin for the exact problem I have). I had to wait two hours each visit. The sales department is fine, but the service department is a nightmare. Why buy a car from somewhere that won't fix it...

1
★☆☆☆☆

I purchased a certified pre-owned vehicle from Mahwah Honda. I brought the car in twice for the same problem and they still say that the problem doesn't exist (meanwhile there is a service bulletin for the exact problem I have). I had to wait two hours each visit. The sales department is fine, but the service department is a nightmare. Why buy a car from somewhere that won't fix it...

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Horrible customer service. I made an appointment in person and was assured that a loaner car would be available as I let them know I would need one. When I got to my appointment, they said they have no loaner cars left and that I didn't let them know I needed one. I therefore had to cancel my appointment and on my way out, saw that they had about 8 loaner cars parked.

1
★☆☆☆☆

Horrible customer service. I made an appointment in person and was assured that a loaner car would be available as I let them know I would need one. When I got to my appointment, they said they have no loaner cars left and that I didn't let them know I needed one. I therefore had to cancel my appointment and on my way out, saw that they had about 8 loaner cars parked.

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This franchise of Honda tends to be good. Service is almost always on time, and when you complain about a problem, it almost always serves. The atmosphere is not too great, but then, it is a car dealership.

4
★★★★☆

This franchise of Honda tends to be good. Service is almost always on time, and when you complain about a problem, it almost always serves. The atmosphere is not too great, but then, it is a car dealership.

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