Madison Tire Co Inc

★★☆☆☆
  • 285 Main St

    Madison, NJ 07940

    Map & Directions
  • 973-377-1938

Automotive

Automotive
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I brought my car in for a tire rotation that was part of a oil change/tire rotation combo for a very low price of $18.95 As I just had an oil change, all I needed was the rotation. When I returned to pick up my car, they wanted to charge me $45. I questioned this, and the owner said that since I didn't get the "special" I would not get the discounted price. I tried to explain that if I actually saved them money, since I got only the rotation, not the oil change and I would be happy to pay the full $18.95 for the rotation only. His reply, "Oh, you absolutely will pay for it. I see now....you are trying to create your owns special. I'll have to remember that when I make up the new coupon." I was floored! I don't expect top-flight customer service from an auto repair facility, but DO expect to be treated with some respect. I would never use Madison Tire Company again because of this. However, I have to say that they had done good work for me before, so this was an even bigger disappointment. If they let someone else deal with the customers, they would have a much better operation.

2
★★☆☆☆

I brought my car in for a tire rotation that was part of a oil change/tire rotation combo for a very low price of $18.95 As I just had an oil change, all I needed was the rotation. When I returned to pick up my car, they wanted to charge me $45. I questioned this, and the owner said that since I didn't get the "special" I would not get the discounted price. I tried to explain that if I actually saved them money, since I got only the rotation, not the oil change and I would be happy to pay the full $18.95 for the rotation only. His reply, "Oh, you absolutely will pay for it. I see now....you are trying to create your owns special. I'll have to remember that when I make up the new coupon." I was floored! I don't expect top-flight customer service from an auto repair facility, but DO expect to be treated with some respect. I would never use Madison Tire Company again because of this. However, I have to say that they had done good work for me before, so this was an even bigger disappointment. If they let someone else deal with the customers, they would have a much better operation.

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