Mill At Spring Lake Heights

★★☆☆☆
  • 101 Old Mill Rd

    Spring Lake, NJ 07762

    Map & Directions
  • 732-449-1800

About Mill At Spring Lake Heights

Hours
Lunch: Tue - Sat, noon - 4pm. Dinner: Tue - Sat, 5pm - closing; Sun, 4pm - closing

Food

Food
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2.4 5
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We had a repast at the Mill, after the burial of our father. Called ahead and indicated a concern that we had heard that the service and food were horrible. We were assured that all has been corrected. We should have went with our first instincts. Service was very impersonal, and food was terrible.. We were told that the chicken dish was one of their signature dilshes. Five of us ordered it. We all sent it back, it was so tough. We then ordered pork as a replacement, and it was served raw in the middle. Very upseting at a very difficult time. Many of us left without having eaten. To rub salt in the wound, we have arranged to have a bridal shower at The Mill. Things have to change, or we will be cancelling. P.S. We live in the town and have been trying to support The Old Mill Inn and The Mill for 25 years, hosting family gatherings and even business events there. Time to re think our decision.

1
★☆☆☆☆

We had a repast at the Mill, after the burial of our father. Called ahead and indicated a concern that we had heard that the service and food were horrible. We were assured that all has been corrected. We should have went with our first instincts. Service was very impersonal, and food was terrible.. We were told that the chicken dish was one of their signature dilshes. Five of us ordered it. We all sent it back, it was so tough. We then ordered pork as a replacement, and it was served raw in the middle. Very upseting at a very difficult time. Many of us left without having eaten. To rub salt in the wound, we have arranged to have a bridal shower at The Mill. Things have to change, or we will be cancelling. P.S. We live in the town and have been trying to support The Old Mill Inn and The Mill for 25 years, hosting family gatherings and even business events there. Time to re think our decision.

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1 out of 1 people found this review helpful.

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Very surprised at the last comment. My wedding is coming up early this fall and the reason why I booked The Mill was because of the service and attention to detail I received from Jennifer. She was amazing and even gave us her cell phone number in case we needed her off hours. If I left a message for her, we never waited more than 10 minutes before we got our returned call. We visited about 12 places prior to making a decision and she made us feel very comfortable and eased our minds. I was very dissappointed to learn that she left this past January, I am hoping for the best.

4
★★★★☆

Very surprised at the last comment. My wedding is coming up early this fall and the reason why I booked The Mill was because of the service and attention to detail I received from Jennifer. She was amazing and even gave us her cell phone number in case we needed her off hours. If I left a message for her, we never waited more than 10 minutes before we got our returned call. We visited about 12 places prior to making a decision and she made us feel very comfortable and eased our minds. I was very dissappointed to learn that she left this past January, I am hoping for the best.

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I booked my wedding at the Mill over a year ago. In the past year I have come to regret this decision. Jennifer has been horrific. She never remembers who I am and I have to tell her my wedding date and wait for her to pull me up on her computer before she can speak to me. She rarely answers her phone and takes forever to get back to you. We have had conversations in which I request certain things and she tells me it's not a problem. She states she will e-mail me confirmation of my requests. After which I never receive the confirmation; I would then call to check and she not only did not remember me or our conversation but she would then inform me it can't be done.

When I booked the Mill I was not informed that if I had an outside wedding I would need a Wall Twp marriage license and if I had an inside wedding I would need a Spring Lake Heights license. I found that out when I called the Spring Lake Clerk's office. Since, an inside wedding is dictated by the weather I had to buy two marriage licenses.

Also, when we booked, the Mill was a banquet only venue, that has since changed. They now have dinners downstairs and many nights they have a band playing. However, no one bothered to call us and inform us of the policy change.

Our contract stated that we had to give her a final count by a certain date. Jennifer has verbally changed that date 3 times now. Each time making the date earlier and earlier. Finally, I had to inform her that our invitations had already been ordered and that they specified a week prior to the date that is stated on our contract. As we approached the earliest date Jennifer had suggested to me (that was not on our contract) she began to e-mail me (5 times in one hour) and then called me. She stated she needed to know our numbers immediately because she was going on vacation. However, the date she was demanding the final count was a full 2 weeks earlier then our contracted date. We made her wait.

She lacks customer service skills and her only concern is to book the Mill. She does not care about the couple. She is clearly only interested in her commission.

The place is beautiful but do yourself a favor if you are going to book the Mill stay away from Jennifer!

2
★★☆☆☆

I booked my wedding at the Mill over a year ago. In the past year I have come to regret this decision. Jennifer has been horrific. She never remembers who I am and I have to tell her my wedding date and wait for her to pull me up on her computer before she can speak to me. She rarely answers her phone and takes forever to get back to you. We have had conversations in which I request certain things and she tells me it's not a problem. She states she will e-mail me confirmation of my requests. After which I never receive the confirmation; I would then call to check and she not only did not remember me or our conversation but she would then inform me it can't be done.

When I booked the Mill I was not informed that if I had an outside wedding I would need a Wall Twp marriage license and if I had an inside wedding I would need a Spring Lake Heights license. I found that out when I called the Spring Lake Clerk's office. Since, an inside wedding is dictated by the weather I had to buy two marriage licenses.

Also, when we booked, the Mill was a banquet only venue, that has since changed. They now have dinners downstairs and many nights they have a band playing. However, no one bothered to call us and inform us of the policy change.

Our contract stated that we had to give her a final count by a certain date. Jennifer has verbally changed that date 3 times now. Each time making the date earlier and earlier. Finally, I had to inform her that our invitations had already been ordered and that they specified a week prior to the date that is stated on our contract. As we approached the earliest date Jennifer had suggested to me (that was not on our contract) she began to e-mail me (5 times in one hour) and then called me. She stated she needed to know our numbers immediately because she was going on vacation. However, the date she was demanding the final count was a full 2 weeks earlier then our contracted date. We made her wait.

She lacks customer service skills and her only concern is to book the Mill. She does not care about the couple. She is clearly only interested in her commission.

The place is beautiful but do yourself a favor if you are going to book the Mill stay away from Jennifer!

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My husband and I looked at this site when looking for a venue. Jenifer was very unpersonal and acted like we should be greatful to have our wedding there. She acted like this was the only site we would look at. It was actually number 12 on our stop. With 15 more to go we kept looking. It was very nice inside and I heard great things about the food, but she messed it up for me. After showing us the cheap looking linens were extra, she then showed us the bridal room. It was to small to have a private cocktail hour for the bridal party. I asked if we could do that somewher else. She said that no one does that anymore. Really? First of all who cares that was very important to me, so I said can't do it? ok bye. She then said not only do they not do that, no one does. I pulled out my list and said actually your the first. We went to the Oyster Point who made a private room for us.
Thanks Jen!! Your not very good at your job i guess?

2
★★☆☆☆

My husband and I looked at this site when looking for a venue. Jenifer was very unpersonal and acted like we should be greatful to have our wedding there. She acted like this was the only site we would look at. It was actually number 12 on our stop. With 15 more to go we kept looking. It was very nice inside and I heard great things about the food, but she messed it up for me. After showing us the cheap looking linens were extra, she then showed us the bridal room. It was to small to have a private cocktail hour for the bridal party. I asked if we could do that somewher else. She said that no one does that anymore. Really? First of all who cares that was very important to me, so I said can't do it? ok bye. She then said not only do they not do that, no one does. I pulled out my list and said actually your the first. We went to the Oyster Point who made a private room for us.
Thanks Jen!! Your not very good at your job i guess?

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Under new ownership so it only holds banquets. Actually a great place to have a wedding because it sits right on a lake and has a great view and atmosphere

3
★★★☆☆

Under new ownership so it only holds banquets. Actually a great place to have a wedding because it sits right on a lake and has a great view and atmosphere

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0 out of 1 people found this review helpful.

 

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