Pierson Creek Kennels

★★★★☆
  • 1484 NJ-179

    Lambertville, NJ 08530

    Map & Directions
  • 609-397-5783

About Pierson Creek Kennels

Hours
Mon. - Sun. 24 Hours
Reservations
Make A Reservation

Pets & Animals

Pets & Animals
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We have been a loyal client of Pierson Creek for years. They have always been flexible with our business schedule and have always taken care of our dog who has always come back to us happy and clean. Our most recent experience was a disappointment to say the least. While our dog was very well taken care of, owner (Kyle) was unprofessional. The owner now only cares about money and not the repeat business from his loyal customers. He should leave all the client facing interactions to his staff! After reading Ellens review and then the response from the owner, its obvious he is still trying to justify his position but his only concern is the $$$$ and not the repeat business customers. If you are looking for an owner who cares about their clients as much as she does for their animals, I would recommended Fionaspetsitting.com.

1
★☆☆☆☆

We have been a loyal client of Pierson Creek for years. They have always been flexible with our business schedule and have always taken care of our dog who has always come back to us happy and clean. Our most recent experience was a disappointment to say the least. While our dog was very well taken care of, owner (Kyle) was unprofessional. The owner now only cares about money and not the repeat business from his loyal customers. He should leave all the client facing interactions to his staff! After reading Ellens review and then the response from the owner, its obvious he is still trying to justify his position but his only concern is the $$$$ and not the repeat business customers. If you are looking for an owner who cares about their clients as much as she does for their animals, I would recommended Fionaspetsitting.com.

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This is in response to Ellen Callahan's review. This customer had boarded her dogs with us several other times prior to this last visit. On her second visit with us, the customer had been charged under the same policy of which she is complaining, and there was no complaint then. Our check out time for our boarders is 10 AM. Picking up your pet after this time does incur the customer an additional days charge. When customers make initial reservations with us, they are notified of this policy. When they arrive for their first boarding, this is reviewed again in our boarding contract, which the customer signed. All procedures and policies are reviewed with all new customers. Intentional deception is not a business practice. As business owners, we were apologetic that the customer had felt deceived, though surely that was not the case. However, we are also not in the practice of being taken advantage of, when customers don't feel like paying. During the conversation with the customer, it was agreed by all parties that the dogs were well cared for and returned happy and healthy. She had no problem with the service, but she didn't want to pay for it.

5
★★★★★

This is in response to Ellen Callahan's review. This customer had boarded her dogs with us several other times prior to this last visit. On her second visit with us, the customer had been charged under the same policy of which she is complaining, and there was no complaint then. Our check out time for our boarders is 10 AM. Picking up your pet after this time does incur the customer an additional days charge. When customers make initial reservations with us, they are notified of this policy. When they arrive for their first boarding, this is reviewed again in our boarding contract, which the customer signed. All procedures and policies are reviewed with all new customers. Intentional deception is not a business practice. As business owners, we were apologetic that the customer had felt deceived, though surely that was not the case. However, we are also not in the practice of being taken advantage of, when customers don't feel like paying. During the conversation with the customer, it was agreed by all parties that the dogs were well cared for and returned happy and healthy. She had no problem with the service, but she didn't want to pay for it.

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0 out of 1 people found this review helpful.

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Beware: Pierson Creek Kennels Lambertville NJ _ gave me incomplete and misleading pick-up information that COST me MONEY! My story: I called at 9 am to ask when my 2 terriers would be ready for pick-up. I was told "ANY TIME BEFORE NOON". When I arrived at 11 am, I reviewed the invoice, noticed an extra day charge on the bill. When I questioned this, I was told that AFTER 10 AM constitutes a new day and additional full day charge. When I reminded her that I spoke to her earlier, and reminded her I had asked about pick-up time, she told me pick up was until 12 PM and directed me to the contract that I signed to address the fee. I told her if she would have told me I would pay for another day after 10 AM I would have come before 10AM. She was unapologetic and took no responsibility for leaving out this relevant extra charge information for pick-ups after 10 AM information; standing by her statement that pick-up time is between 8-12 noon. I called to give the owner Kyle feedback about my experience. He was not empathetic, and defended the extra day charge, telling me my dogs were walked and cared for during that time. He also directed me to the contract and took no responsibility for omission of important pick-up fee information over the phone. BEWARE: Don't' expect to be heard and don't expect basic business courtesy when you deal with PCC. Stars are not low enough to rate the frustration I experienced with this dismal customer (dis) service. Not worth the aggravation. Go elsewhere!

1
★☆☆☆☆

Beware: Pierson Creek Kennels Lambertville NJ _ gave me incomplete and misleading pick-up information that COST me MONEY! My story: I called at 9 am to ask when my 2 terriers would be ready for pick-up. I was told "ANY TIME BEFORE NOON". When I arrived at 11 am, I reviewed the invoice, noticed an extra day charge on the bill. When I questioned this, I was told that AFTER 10 AM constitutes a new day and additional full day charge. When I reminded her that I spoke to her earlier, and reminded her I had asked about pick-up time, she told me pick up was until 12 PM and directed me to the contract that I signed to address the fee. I told her if she would have told me I would pay for another day after 10 AM I would have come before 10AM. She was unapologetic and took no responsibility for leaving out this relevant extra charge information for pick-ups after 10 AM information; standing by her statement that pick-up time is between 8-12 noon. I called to give the owner Kyle feedback about my experience. He was not empathetic, and defended the extra day charge, telling me my dogs were walked and cared for during that time. He also directed me to the contract and took no responsibility for omission of important pick-up fee information over the phone. BEWARE: Don't' expect to be heard and don't expect basic business courtesy when you deal with PCC. Stars are not low enough to rate the frustration I experienced with this dismal customer (dis) service. Not worth the aggravation. Go elsewhere!

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1 out of 1 people found this review helpful.

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I won't take my pets anywhere else! My pets are walked four times each day. The facility is spotless. My pets come home clean and happy.

5
★★★★★

I won't take my pets anywhere else! My pets are walked four times each day. The facility is spotless. My pets come home clean and happy.

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0 out of 1 people found this review helpful.

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I have boarded my dog several times at Pierson Creek so I was very surprised to read the unsatisfactory review. My dog is very excited when he is dropped off, the girls greet him as if he were their own, he gets lots of attention and good care while he is there. Gives me piece of mind when I am away from him. I would highly recommend this kennel.

5
★★★★★

I have boarded my dog several times at Pierson Creek so I was very surprised to read the unsatisfactory review. My dog is very excited when he is dropped off, the girls greet him as if he were their own, he gets lots of attention and good care while he is there. Gives me piece of mind when I am away from him. I would highly recommend this kennel.

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0 out of 1 people found this review helpful.

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What makes this kennel so special? Let's start with its wonderful owners, Kyle and Sharon! Assisted by Donna, who treats each dog there as if it were her own beloved pet! How about the sparkling clean facilities, big fenced areas, stereo music for dog's listening enjoyment, and round-the-clock, on-call veterinarian?
Great care provided in secure, serene, and peaceful setting.
What more could you ask for? Give Pierson Creek Kennels a try; you will be GLAD you did!

5
★★★★★

What makes this kennel so special? Let's start with its wonderful owners, Kyle and Sharon! Assisted by Donna, who treats each dog there as if it were her own beloved pet! How about the sparkling clean facilities, big fenced areas, stereo music for dog's listening enjoyment, and round-the-clock, on-call veterinarian?
Great care provided in secure, serene, and peaceful setting.
What more could you ask for? Give Pierson Creek Kennels a try; you will be GLAD you did!

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.

My dogs love going here. Every time we arrive, they get so excited to see whomever greets them. Never have a problem getting them to go and I know they are always well cared for. Facilities are great, clean and safe. Owners are knowledgeable and trust worthy.

5
★★★★★

My dogs love going here. Every time we arrive, they get so excited to see whomever greets them. Never have a problem getting them to go and I know they are always well cared for. Facilities are great, clean and safe. Owners are knowledgeable and trust worthy.

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0 out of 1 people found this review helpful.

 

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