Towne Toyota

★★★☆☆
  • 1499 US Highway 46

    Ledgewood, NJ 07852

    Map & Directions
  • 973-584-8100

About Towne Toyota

Hours
Mon-Thu 7am-9pm, Fri 7am-8pm, Sat 7:30am-6pm

Automotive

Automotive
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Charmaine was fantastic she helped me buy the new 2012 Camry. Thanks again Char i will be in with my neighbor for that xb

5
★★★★★

Charmaine was fantastic she helped me buy the new 2012 Camry. Thanks again Char i will be in with my neighbor for that xb

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The lease on my Highlander ending. I decided to lease a new Highlander. Decided to buy the leased highlander for my daughter and purchase a new one. I paid the full buyout price plus fees and taxes and drove away with temporary plates. Three months later and after following up several times, I still did not get my new title or plates for the car. Toyota Financing was making DAILY collection calls for past due lease payments. I called Toyota Financing to striahgten it out but he collection call continued. Finally they told me they sent the title to Towne Toyota. Towne Toyota said they didn't have it and there was nothing they could do. they had to wait until Toyota Financing sent them the title. Nobody follows up. They just wait. FOREVER. They don't care. My money is in their pocket and they are done with me. The general manager MIKE G was really annoyed by my complaints. He treated me like dog poop on the bottom of his shoe. Even instructed his staff to remove me from his office. Not man enough to do it himself. His minions decided to call the police and remove me from the dealership. That's real customer service isn't it. Called my attorney. Next day dealer calls to say my plates are there waiting for me. ? I pick up my plates but still NO TITLE!! I finally was able to get the Title ten days later.

0
★☆☆☆☆

The lease on my Highlander ending. I decided to lease a new Highlander. Decided to buy the leased highlander for my daughter and purchase a new one. I paid the full buyout price plus fees and taxes and drove away with temporary plates. Three months later and after following up several times, I still did not get my new title or plates for the car. Toyota Financing was making DAILY collection calls for past due lease payments. I called Toyota Financing to striahgten it out but he collection call continued. Finally they told me they sent the title to Towne Toyota. Towne Toyota said they didn't have it and there was nothing they could do. they had to wait until Toyota Financing sent them the title. Nobody follows up. They just wait. FOREVER. They don't care. My money is in their pocket and they are done with me. The general manager MIKE G was really annoyed by my complaints. He treated me like dog poop on the bottom of his shoe. Even instructed his staff to remove me from his office. Not man enough to do it himself. His minions decided to call the police and remove me from the dealership. That's real customer service isn't it. Called my attorney. Next day dealer calls to say my plates are there waiting for me. ? I pick up my plates but still NO TITLE!! I finally was able to get the Title ten days later.

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We took in our 10 year old Siena van because the check engine light was on. They said it was a faulty air sensor, under warranty as we had recently replaced it, and a manifold that needed replacing for $806. I said we could not really afford this and were not sure we would spend that much to fix it since it is old, and were they sure this was the whole problem and what would happen if we did not fix it. They said they were sure and if we did not replace the manifold the catalytic converter would eventually go and that would cost more. So we paid the $806, but the check engine light came back on driving out of the parking light. They hooked it back up to the computer and said the catalytic converter was gone and it will be $1600 to replace it. They told us for the first time that a faulty air sensor can mask the real diagnosis in the computer reading-- which they already knew and said this has happened before! They refuse to refund the $806 that the invoice says fixed the problem, even though car still undriveable. We would not have paid to get it fixed had it been properly diagnosed, and they knew that.

0
★☆☆☆☆

We took in our 10 year old Siena van because the check engine light was on. They said it was a faulty air sensor, under warranty as we had recently replaced it, and a manifold that needed replacing for $806. I said we could not really afford this and were not sure we would spend that much to fix it since it is old, and were they sure this was the whole problem and what would happen if we did not fix it. They said they were sure and if we did not replace the manifold the catalytic converter would eventually go and that would cost more. So we paid the $806, but the check engine light came back on driving out of the parking light. They hooked it back up to the computer and said the catalytic converter was gone and it will be $1600 to replace it. They told us for the first time that a faulty air sensor can mask the real diagnosis in the computer reading-- which they already knew and said this has happened before! They refuse to refund the $806 that the invoice says fixed the problem, even though car still undriveable. We would not have paid to get it fixed had it been properly diagnosed, and they knew that.

Pros: None

Cons: They are dishonest and will rip you off

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Do not shop with them, you are not worth the price of an E brake cable. That place does not care about you.Do yourself a favor and stay far away. There are other dealerships close enough not to have to deal with them. email me to hear more grovemike3@yahoo.com

1
★☆☆☆☆

Do not shop with them, you are not worth the price of an E brake cable. That place does not care about you.Do yourself a favor and stay far away. There are other dealerships close enough not to have to deal with them. email me to hear more grovemike3@yahoo.com

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I have just purchased my 5th car from Towne Toyota and I have been more then satisfied each time. The staff is extremely professional and many have been there for as long as I have been coming there. Their prices are competitive but most importantly their cars are the best. Luxurious, fuel efficient and affordable. All you have to do is show up for some routine maintenance and you're good to go! Enjoy your new ride!

5
★★★★★

I have just purchased my 5th car from Towne Toyota and I have been more then satisfied each time. The staff is extremely professional and many have been there for as long as I have been coming there. Their prices are competitive but most importantly their cars are the best. Luxurious, fuel efficient and affordable. All you have to do is show up for some routine maintenance and you're good to go! Enjoy your new ride!

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1 out of 1 people found this review helpful.

.

My family has been purchasing cars from Towne Toyota for years now and my parents have never been disappointed. When my father purchased his first car at Towne Toyota he swore he would never by another car from any other dealer again. He swears by their services, their employees, and their prices. My family currently has two cars from Towne Toyota and has the dealership preform routine maintenance on all four of our cars. Towne Toyota is a dealership that is dedicated to excellence in all aspects of their business.

5
★★★★★

My family has been purchasing cars from Towne Toyota for years now and my parents have never been disappointed. When my father purchased his first car at Towne Toyota he swore he would never by another car from any other dealer again. He swears by their services, their employees, and their prices. My family currently has two cars from Towne Toyota and has the dealership preform routine maintenance on all four of our cars. Towne Toyota is a dealership that is dedicated to excellence in all aspects of their business.

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1 out of 1 people found this review helpful.

Review Partner
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I am extremely happy with Towne Toyota's service department. They fixed my car under 30 minutes and even washed and vacumed it for me.

2
★★★★★

I am extremely happy with Towne Toyota's service department. They fixed my car under 30 minutes and even washed and vacumed it for me.

 

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