Mc Grath's Paint & Hardware

★★★☆☆
  • 641 Shunpike Rd

    Chatham, NJ 07928

    Map & Directions
  • 973-765-9666

Home & Garden

Home & Garden
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2.5 2
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I placed an online order and received a confirmation email. The total price with shipping was in line with their competitors. Later I received a very poorly written (both grammatically and in content) email from Scott McGrath stating an error was made and shipping should be "several hundred" more dollars.

I responded that I would not bite on a bait and switch price increasing scam and asked if they intended to honor the advertised and confirmed order price or if they were canceling my confirmed order. Scott McGrath responded simply "it was an error" and blocked my email from further response without even answering if they were canceling my confirmed order. I could buy the grill elsewhere for about the same price (including shipping) so it wasn't a big deal other than I don't want to end up with two of them. I used no vulgar language or anything to justify McGrath acting so unprofessionally, and would be happy to provide copies of all the correspondence on request (wadew59@hotmail.com). Sad that an owner will not address problems professionally and apparently is only able to compose a written response that is barely even readable besides completely lacking in content.

1
★☆☆☆☆

I placed an online order and received a confirmation email. The total price with shipping was in line with their competitors. Later I received a very poorly written (both grammatically and in content) email from Scott McGrath stating an error was made and shipping should be "several hundred" more dollars.

I responded that I would not bite on a bait and switch price increasing scam and asked if they intended to honor the advertised and confirmed order price or if they were canceling my confirmed order. Scott McGrath responded simply "it was an error" and blocked my email from further response without even answering if they were canceling my confirmed order. I could buy the grill elsewhere for about the same price (including shipping) so it wasn't a big deal other than I don't want to end up with two of them. I used no vulgar language or anything to justify McGrath acting so unprofessionally, and would be happy to provide copies of all the correspondence on request (wadew59@hotmail.com). Sad that an owner will not address problems professionally and apparently is only able to compose a written response that is barely even readable besides completely lacking in content.

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McGrath's is definitely a bit more expensive than Home Depot or Lowes, but the staff is very helpful and they carry most things we have needed. They are located right in the center of the Hills which must be convenient for those who live in that huge development. The Benjamin Moore paint that they carry is the best we have used.

4
★★★★☆

McGrath's is definitely a bit more expensive than Home Depot or Lowes, but the staff is very helpful and they carry most things we have needed. They are located right in the center of the Hills which must be convenient for those who live in that huge development. The Benjamin Moore paint that they carry is the best we have used.

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