Bridals by Roma

★★★☆☆
  • 1096 U S Hwy No 46 W

    Clifton, NJ 07011

    Map & Directions
  • 973-777-9344

About Bridals by Roma

Categories
  • Party Planners
  • Women's Clothing Stores
  • Bridal Shops

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This place made me realize how ugly the wedding industry can be. I came here searching for a wedding dress, the older woman helping me was nice enough. They had a large selection, and most of the dresses were in poor condition. I found one dress I liked, but was still torn between 2 others I had seen at other places. I spoke to the manager and she said she could order either of those dresses, but I'd have to be sure I wanted them because they could not be returned. Before giving me prices she asked what I was quoted from the other places, then she began to bash every place I mentioned visiting. I was shocked at how unprofessional this was. You don't trash talk the competition, it's tacky and makes you look extremely desperate for business. After she started running her mouth I wanted to get out of there as quickly as possible. I've been to a lot of places before finally finding my dress, and none of them trash talked the competition like this woman did, it's totally unacceptable. Stay away!

1
★☆☆☆☆

This place made me realize how ugly the wedding industry can be. I came here searching for a wedding dress, the older woman helping me was nice enough. They had a large selection, and most of the dresses were in poor condition. I found one dress I liked, but was still torn between 2 others I had seen at other places. I spoke to the manager and she said she could order either of those dresses, but I'd have to be sure I wanted them because they could not be returned. Before giving me prices she asked what I was quoted from the other places, then she began to bash every place I mentioned visiting. I was shocked at how unprofessional this was. You don't trash talk the competition, it's tacky and makes you look extremely desperate for business. After she started running her mouth I wanted to get out of there as quickly as possible. I've been to a lot of places before finally finding my dress, and none of them trash talked the competition like this woman did, it's totally unacceptable. Stay away!

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I am the mother of a bride that is getting married Sunday. My daughter purchased her dress at Bridals by Roma and received outstanding service. The people who did the alterations did a wonderful job. I bought my dress at another bridal salon. I brought my dress to JoAnne the Manager Tuesday. I was in tears because the other store had done a terrible job with the alterations. The dress did not fit properly. JoAnne and her staff saw immediately where the errors were and corrected everything that was wrong -- including making a new jacket for the dress. I brought the dress in Tuesday- they were off Wednesday - and they called me tonight (Thursday) and said it was ready. What I am trying to say is if you want a place that truly cares about their customers - this is the place to go to. JoAnne, I cannot ever thank you enough for taking a horrible story and giving it a happy ending!
Joyce

5
★★★★★

I am the mother of a bride that is getting married Sunday. My daughter purchased her dress at Bridals by Roma and received outstanding service. The people who did the alterations did a wonderful job. I bought my dress at another bridal salon. I brought my dress to JoAnne the Manager Tuesday. I was in tears because the other store had done a terrible job with the alterations. The dress did not fit properly. JoAnne and her staff saw immediately where the errors were and corrected everything that was wrong -- including making a new jacket for the dress. I brought the dress in Tuesday- they were off Wednesday - and they called me tonight (Thursday) and said it was ready. What I am trying to say is if you want a place that truly cares about their customers - this is the place to go to. JoAnne, I cannot ever thank you enough for taking a horrible story and giving it a happy ending!
Joyce

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After reading the current post regarding our bridesmaid store, I'm sorry for the misunderstanding. If I can make it up to you and your girls, I would like to be contacted immediately. I can always be reached at 973-777-9344

Joanne Smith
Manager

4
★★★★☆

After reading the current post regarding our bridesmaid store, I'm sorry for the misunderstanding. If I can make it up to you and your girls, I would like to be contacted immediately. I can always be reached at 973-777-9344

Joanne Smith
Manager

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Bridals by Roma is an absolutely amazing place! My sister recently ordered her wedding dress there and the process couldn't have been better. My mother, sister (Sarah B) and I went to Roma one weekday after the Christmas 2010 blizzard. Not only was the store up and running in the morning regardless of the snow, but they had also shoveled and plowed the way for us to get it. Joanne was beyond helpful and patient with my indecisive sister. She understood Sarah's shape and the type of dress she was looking for. Joanne helped Sarah hone in on the exact dress, the only problem was that the dress didn't have the straps that Sarah required. Joanne had no problem with this whatsoever. She basically custom designed the dress to Sarah's needs.
I cannot wait to go back to Roma to pick out the bridesmaid dresses (especially because we get a discount). When I get engaged, I will without a doubt be planning on going directly to Roma to pick out my dress!

5
★★★★★

Bridals by Roma is an absolutely amazing place! My sister recently ordered her wedding dress there and the process couldn't have been better. My mother, sister (Sarah B) and I went to Roma one weekday after the Christmas 2010 blizzard. Not only was the store up and running in the morning regardless of the snow, but they had also shoveled and plowed the way for us to get it. Joanne was beyond helpful and patient with my indecisive sister. She understood Sarah's shape and the type of dress she was looking for. Joanne helped Sarah hone in on the exact dress, the only problem was that the dress didn't have the straps that Sarah required. Joanne had no problem with this whatsoever. She basically custom designed the dress to Sarah's needs.
I cannot wait to go back to Roma to pick out the bridesmaid dresses (especially because we get a discount). When I get engaged, I will without a doubt be planning on going directly to Roma to pick out my dress!

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I bought my $6K wedding dress here and came back a few months later to look for my bridesmaid dresses. The lady (older lady with short, light brown hair) who sits at the front desk in the bridesmaid section couldn't care less about helping us. She didn't smile or even bother to greet us as we walked in. She glanced up from her magazine and then quickly focused on what she was reading again. She made it clear that she did not want to be bothered. The store was COMPLETELY empty except for me, my mom, and my sister. She did not get off her lazy rear once to see if we needed any help. When I asked her info about 2 dresses, I had to bring the dresses over to her desk, as she didn't come check on us. The store is dirty and the dresses were filthy and in disarray. The employees at Roma's don't give a hoot about customer service. I regret purchasing my wedding dress here! GO ELSEWHERE!!!!!!!!!!!!!!!!

1
★☆☆☆☆

I bought my $6K wedding dress here and came back a few months later to look for my bridesmaid dresses. The lady (older lady with short, light brown hair) who sits at the front desk in the bridesmaid section couldn't care less about helping us. She didn't smile or even bother to greet us as we walked in. She glanced up from her magazine and then quickly focused on what she was reading again. She made it clear that she did not want to be bothered. The store was COMPLETELY empty except for me, my mom, and my sister. She did not get off her lazy rear once to see if we needed any help. When I asked her info about 2 dresses, I had to bring the dresses over to her desk, as she didn't come check on us. The store is dirty and the dresses were filthy and in disarray. The employees at Roma's don't give a hoot about customer service. I regret purchasing my wedding dress here! GO ELSEWHERE!!!!!!!!!!!!!!!!

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Bridals by Roma is an ICON in this industry for more than two generations. They are very well know by all the bridal houses on a first name basis and for a great reputaion. That means that if you want that SPECIAL DRESS for your special day, than this is the connection you want. They can pretty much order anything you want plus they can customize it too. Grant it, no one is perfect, but this boutique is not like any other in New Jersey. When you want the BEST, you go to the BEST!!!

5
★★★★★

Bridals by Roma is an ICON in this industry for more than two generations. They are very well know by all the bridal houses on a first name basis and for a great reputaion. That means that if you want that SPECIAL DRESS for your special day, than this is the connection you want. They can pretty much order anything you want plus they can customize it too. Grant it, no one is perfect, but this boutique is not like any other in New Jersey. When you want the BEST, you go to the BEST!!!

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I had such a great time picking out my wedding dress!!! The girls at the store were amazing!!! Please Please Please go to Bridals by Roma for your wedding dress experience! They know what they are talking about! All I can say is thank you for making my wedding day a dream come true with the wedding dress I always wanted!

4
★★★★☆

I had such a great time picking out my wedding dress!!! The girls at the store were amazing!!! Please Please Please go to Bridals by Roma for your wedding dress experience! They know what they are talking about! All I can say is thank you for making my wedding day a dream come true with the wedding dress I always wanted!

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Recently went to Bridals by Roma & had THE most amazing experience. Joann was wonderful. She met every need my daughter had. Brought out more gorgeous dresses than imaginable & helped my daughter to choose the most beautiful dress of a lifetime. So many dresses to choose from and Joann was able to narrow it down & help us find the perfect dress. Joann said "come in any time to see your dress again" and we took her up on her offer & she and another associate at the store helped my daughter back in to her dress so she could share the experience with her Grandmother who was visiting from out of state. These wonderful people not only opened their store to us, but they opened their hearts & made us feel like they were helping their favorite daughter find the dress of her dreams. We could not ask for more from a Bridal Salon. HIGHLY recommend that you shop at Bridals By Roma!

5
★★★★★

Recently went to Bridals by Roma & had THE most amazing experience. Joann was wonderful. She met every need my daughter had. Brought out more gorgeous dresses than imaginable & helped my daughter to choose the most beautiful dress of a lifetime. So many dresses to choose from and Joann was able to narrow it down & help us find the perfect dress. Joann said "come in any time to see your dress again" and we took her up on her offer & she and another associate at the store helped my daughter back in to her dress so she could share the experience with her Grandmother who was visiting from out of state. These wonderful people not only opened their store to us, but they opened their hearts & made us feel like they were helping their favorite daughter find the dress of her dreams. We could not ask for more from a Bridal Salon. HIGHLY recommend that you shop at Bridals By Roma!

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I found the most gorgeous Enzoani dress at this store, it was exactly what I had been looking for!:)

I was a bit reluctant to make the drive all the way from Long Island as I had seen several bridal shops in my own area, but in the end, it was totally worth it.

I mostly worked with Michelle, who was so helpful and seemed to know exactly what I was going to say before I even said it. Once I had THE dress on and it was fitted properly, everything after that just fell into place.

Thank you Bridals By Roma, and especially Michelle, for making my dreams come true.

5
★★★★★

I found the most gorgeous Enzoani dress at this store, it was exactly what I had been looking for!:)

I was a bit reluctant to make the drive all the way from Long Island as I had seen several bridal shops in my own area, but in the end, it was totally worth it.

I mostly worked with Michelle, who was so helpful and seemed to know exactly what I was going to say before I even said it. Once I had THE dress on and it was fitted properly, everything after that just fell into place.

Thank you Bridals By Roma, and especially Michelle, for making my dreams come true.

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Absolutely wonderful experience at Bridals by Roma! The service was incredible and the dresses are truly breathtaking. I completely and totally recommend this to every bride-to-be!!

5
★★★★★

Absolutely wonderful experience at Bridals by Roma! The service was incredible and the dresses are truly breathtaking. I completely and totally recommend this to every bride-to-be!!

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I had a wonderful experience at Bridals by Roma. I have been to 7 other dress stores and came her on a recommendation of a friend, both she and her sister got their dresses here and were thrilled. I came with a variety of pictures of styles that I liked and my consultant, Roberta, allowed me to browse the dresses and make selections while she pulled wonderful dresses for me as well. It was great that she listened to my preferences and worked with me. What really set Roma apart from other stores, for me, is that I felt there were so many options with the dresses. I had the option order the dress without beading or get the top straight across instead of sweetheart. That opened up so many more options and I ended up with two dresses that I really loved. Up to this point, the other dresses I was considering were just "decent" or "acceptable", but these two were amazing. It was tough to choose between the two, but I am thrilled with my decision and I can't wait for my dress to come in! I would certainly recommend Bridals by Roma to anyone.

5
★★★★★

I had a wonderful experience at Bridals by Roma. I have been to 7 other dress stores and came her on a recommendation of a friend, both she and her sister got their dresses here and were thrilled. I came with a variety of pictures of styles that I liked and my consultant, Roberta, allowed me to browse the dresses and make selections while she pulled wonderful dresses for me as well. It was great that she listened to my preferences and worked with me. What really set Roma apart from other stores, for me, is that I felt there were so many options with the dresses. I had the option order the dress without beading or get the top straight across instead of sweetheart. That opened up so many more options and I ended up with two dresses that I really loved. Up to this point, the other dresses I was considering were just "decent" or "acceptable", but these two were amazing. It was tough to choose between the two, but I am thrilled with my decision and I can't wait for my dress to come in! I would certainly recommend Bridals by Roma to anyone.

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Any reviews that are less that amazing must come from cranky bridezillas! My original appointment with Bridals by Roma was on the Christmas snow storm at the end of 2010. Even though they had to shovel out the front door and most other appointments had canceled, they still honored my appointment and showed me endless styles and cuts of dresses. When I began pulling dresses and trying them on I had a very specific idea about what I wanted. After trying on 8 or 9 dresses in a style I was convinced I wanted, my consultant Joanne (who I LOVE) suggested I try something on that I was not crazy about. To my surprise I liked it! She knew my body and what would look better on me than I did. I then asked to try on a dress that was slightly above my budget in the style that had she recommended. She made sure I was aware that it was above my budget and that I was comfortable with that. I tried it on and my mom, sister, and I all started balling! That was the one. Joann was NOT pushy or the stereotypical "sales person". I was so comfortable with her and she really knows her stuff! I even stopped by today WITHOUT an appointment to show my grandmother my dress and they took me without hesitation and let me stay as long as I wanted! I could not be any happier with my experience at Bridals by Roma. I am so excited for my dress to come in and I know they will continue to take amazing care of me and my family!!

5
★★★★★

Any reviews that are less that amazing must come from cranky bridezillas! My original appointment with Bridals by Roma was on the Christmas snow storm at the end of 2010. Even though they had to shovel out the front door and most other appointments had canceled, they still honored my appointment and showed me endless styles and cuts of dresses. When I began pulling dresses and trying them on I had a very specific idea about what I wanted. After trying on 8 or 9 dresses in a style I was convinced I wanted, my consultant Joanne (who I LOVE) suggested I try something on that I was not crazy about. To my surprise I liked it! She knew my body and what would look better on me than I did. I then asked to try on a dress that was slightly above my budget in the style that had she recommended. She made sure I was aware that it was above my budget and that I was comfortable with that. I tried it on and my mom, sister, and I all started balling! That was the one. Joann was NOT pushy or the stereotypical "sales person". I was so comfortable with her and she really knows her stuff! I even stopped by today WITHOUT an appointment to show my grandmother my dress and they took me without hesitation and let me stay as long as I wanted! I could not be any happier with my experience at Bridals by Roma. I am so excited for my dress to come in and I know they will continue to take amazing care of me and my family!!

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I'm sure you'll see a mixed bag of reviews about Bridals by Roma. I can speak to my experience there, and I would ABSOLUTELY NEVER EVER recommend going to this store after the way I was treated. Do yourself a favor and google some other reviews online, I wish I had first. I would NEVER give them any more business or let any of my friends shop there!!!! Their customer service is the absolute worst I have ever seen or heard of in any establishment and worst of all the manager is the worst offender. If anything goes wrong trust me they will not fix it and it will be too late, they do not care about the way that they treat their customers once they have your money.

I know some girls have found their dress there and had no problem, but with something like this I would not want to take that chance. I have seen too many negative reviews and heard too many stories after the fact and it was too late for me. I wish I had known more about them before I ever considered looking there. There are much nicer, cleaner stores with better selections, and friendlier staff -- save yourself the time and effort of going here.

A wedding dress shopping experience should be pleasant from start to finish. This started off to be great, they promised me the moon and the stars to get me to purchase a dress that would be custom. I ordered a halter dress that was PROMISED to be made into a strapless dress. The store FAILED to order the fabric with the dress order and ordered it after. First they did NOTHING with the dress for the first 3 months they had it. Then when we went back they tried to pass off the 'new' fabric as it matched and REFUSED to even acknowledge that as the paying customer and bride was EXTREMELY unhappy with the results. At this point the manager got very snippy with us and made NO REAL attempt to fix the dress.

It quickly became very clear that this place was NOT interested AT ALL in customer service. The manager, Joann, was EXTREMELY UNPROFESSIONAL & RUDE. She INSULTED my mother and I and called us crazy and told us we were imagining things and REFUSED to admit that she was wrong and had made a mistake.

We ultimately removed the dress from the store after they had it for 3 months without fixing it and I was left with a two toned dress. I took the dress to another bridal store to evaluate it where multiple people saw it and AGREED with us that the color did not properly match. In addition they showed us the changs that Bridals by Roma made and had BLANATLY lied about to us when we asked them questions about.

I cannot say enough NEGATIVE things about how unpleasant this store was to work with. It was an EXTREMELY stressful and upsetting process that caused me and my entire family a great deal of anxiety over something that should have been one of the best experiences of my wedding. This company should be out of business for the way that they treat their customers.

1
★☆☆☆☆

I'm sure you'll see a mixed bag of reviews about Bridals by Roma. I can speak to my experience there, and I would ABSOLUTELY NEVER EVER recommend going to this store after the way I was treated. Do yourself a favor and google some other reviews online, I wish I had first. I would NEVER give them any more business or let any of my friends shop there!!!! Their customer service is the absolute worst I have ever seen or heard of in any establishment and worst of all the manager is the worst offender. If anything goes wrong trust me they will not fix it and it will be too late, they do not care about the way that they treat their customers once they have your money.

I know some girls have found their dress there and had no problem, but with something like this I would not want to take that chance. I have seen too many negative reviews and heard too many stories after the fact and it was too late for me. I wish I had known more about them before I ever considered looking there. There are much nicer, cleaner stores with better selections, and friendlier staff -- save yourself the time and effort of going here.

A wedding dress shopping experience should be pleasant from start to finish. This started off to be great, they promised me the moon and the stars to get me to purchase a dress that would be custom. I ordered a halter dress that was PROMISED to be made into a strapless dress. The store FAILED to order the fabric with the dress order and ordered it after. First they did NOTHING with the dress for the first 3 months they had it. Then when we went back they tried to pass off the 'new' fabric as it matched and REFUSED to even acknowledge that as the paying customer and bride was EXTREMELY unhappy with the results. At this point the manager got very snippy with us and made NO REAL attempt to fix the dress.

It quickly became very clear that this place was NOT interested AT ALL in customer service. The manager, Joann, was EXTREMELY UNPROFESSIONAL & RUDE. She INSULTED my mother and I and called us crazy and told us we were imagining things and REFUSED to admit that she was wrong and had made a mistake.

We ultimately removed the dress from the store after they had it for 3 months without fixing it and I was left with a two toned dress. I took the dress to another bridal store to evaluate it where multiple people saw it and AGREED with us that the color did not properly match. In addition they showed us the changs that Bridals by Roma made and had BLANATLY lied about to us when we asked them questions about.

I cannot say enough NEGATIVE things about how unpleasant this store was to work with. It was an EXTREMELY stressful and upsetting process that caused me and my entire family a great deal of anxiety over something that should have been one of the best experiences of my wedding. This company should be out of business for the way that they treat their customers.

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0 out of 2 people found this review helpful.

.

Bridals By Roma in Clifton made my dream come true for my wedding gown. I could not have been in a better shop. Not only did I find my wedding gown (which they custom made for me), my mother found her MOB dress here too! My bridal consultant was amazing and I highly recommend them to all my friends when they start their wedding planning. The seamstresses are fantastic and the service was great.

5
★★★★★

Bridals By Roma in Clifton made my dream come true for my wedding gown. I could not have been in a better shop. Not only did I find my wedding gown (which they custom made for me), my mother found her MOB dress here too! My bridal consultant was amazing and I highly recommend them to all my friends when they start their wedding planning. The seamstresses are fantastic and the service was great.

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From the moment I walked in I was enchanted by the gowns and the ambiance of this store!! The gowns are unmatched by any other in the North New Jersey and NYC ! First let me back up, I looked at their dresses online, which was great because I knew exactly which ones I wanted to try on. Secondly, their website informed me of a sale! Not a sample sale, but New Custom dresses at 25% off!! Then I made an appointment, for which I actually arrived early and they were very eager to assist me.

The store manager actually helped me into the gowns and gave me honest opinions. She said positive things which were true, and pointed out things that might not look quite right. As opposed to a store where they tell you everything looks great on you, and you know they're just desperate for a sale.

Once I found THE dress, I opted for the custom fitted gown. They measured me every which way and the gown will fit me PERFECTLY! If my body changes between now and 9 months from now (my wedding date) the dress will be altered without any additional charges. Wonderful Store!!

The best customer service, a huge selection, and great prices....

5
★★★★★

From the moment I walked in I was enchanted by the gowns and the ambiance of this store!! The gowns are unmatched by any other in the North New Jersey and NYC ! First let me back up, I looked at their dresses online, which was great because I knew exactly which ones I wanted to try on. Secondly, their website informed me of a sale! Not a sample sale, but New Custom dresses at 25% off!! Then I made an appointment, for which I actually arrived early and they were very eager to assist me.

The store manager actually helped me into the gowns and gave me honest opinions. She said positive things which were true, and pointed out things that might not look quite right. As opposed to a store where they tell you everything looks great on you, and you know they're just desperate for a sale.

Once I found THE dress, I opted for the custom fitted gown. They measured me every which way and the gown will fit me PERFECTLY! If my body changes between now and 9 months from now (my wedding date) the dress will be altered without any additional charges. Wonderful Store!!

The best customer service, a huge selection, and great prices....

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Out of all the bridal shops that I went to, Bridals By Roma has the widest selection. The owner of the bridal salon is really sweet, and she lets you look through her selection. She also has 2 or 3 racks of clearance dresses that have either been worn a couple of times or are from past seasons.

I also really appreciated the fact that the owners knew how to sew, create, and alter any and everything... this means that 1. they know their stuff 2. your precious dresses aren't being sent out to a secondary contractor 3. no risk of loss or damage 4. SUPER QUICK turn around time.

The ladies also customized an antique lace bolero that my mom had gotten for me, and it came out beautifully. I also had all of my bm's beautiful Jenny Yoo dresses altered here within 2 weeks of my wedding.

They cut you a nice deal as well, and will work with you on pricing... they are so generous, and just really professional.

5
★★★★★

Out of all the bridal shops that I went to, Bridals By Roma has the widest selection. The owner of the bridal salon is really sweet, and she lets you look through her selection. She also has 2 or 3 racks of clearance dresses that have either been worn a couple of times or are from past seasons.

I also really appreciated the fact that the owners knew how to sew, create, and alter any and everything... this means that 1. they know their stuff 2. your precious dresses aren't being sent out to a secondary contractor 3. no risk of loss or damage 4. SUPER QUICK turn around time.

The ladies also customized an antique lace bolero that my mom had gotten for me, and it came out beautifully. I also had all of my bm's beautiful Jenny Yoo dresses altered here within 2 weeks of my wedding.

They cut you a nice deal as well, and will work with you on pricing... they are so generous, and just really professional.

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1 out of 1 people found this review helpful.

.

I was a client of Bridals By Roma this past summer. They are an amazing vendor! I truly cannot say enough GREAT things about this salon. The made "the dress" process easy and uncomplicated. I always recieved stellar service, and I (seemed to be at least) was always their number one priority. Make sure you check this place out, because coming from a BRIDE, this place is the best.

5
★★★★★

I was a client of Bridals By Roma this past summer. They are an amazing vendor! I truly cannot say enough GREAT things about this salon. The made "the dress" process easy and uncomplicated. I always recieved stellar service, and I (seemed to be at least) was always their number one priority. Make sure you check this place out, because coming from a BRIDE, this place is the best.

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3 out of 3 people found this review helpful.

.

I brought my brides maids here to buy dresses and then to have them tailored after coming in. The seamstress was the most rude person I have EVER come across in customer service in my life. She openly and un-ashamedly criticized my dress decision and then insisted that my sister's legs were too fat to expose (she is a size 8). This abuse was directly to my sister and included her lifting the hem of my siter's dress, looking at her knees and actually making a gagging sound and mouthing the words "so big, so big". My sister cried all the way home. The abuse went on and on and was so completely shocking that I was at a loss for words...until the next day when I returned to collect all dresses ordered through them to bring to our lovely dry cleaning lady. The manager apologized but did not propose any solution or offer any monetary break after that kind of behavior. In addition, the other reviews mentioning dirty dresses and environment are completely correct. Note also that they are planning on giving you the tailored dresses NO EARLIER than ONE WEEK before the wedding and acted like I was crazy for being uncomfortable with this close call. Avoid this store at all costs!

1
★☆☆☆☆

I brought my brides maids here to buy dresses and then to have them tailored after coming in. The seamstress was the most rude person I have EVER come across in customer service in my life. She openly and un-ashamedly criticized my dress decision and then insisted that my sister's legs were too fat to expose (she is a size 8). This abuse was directly to my sister and included her lifting the hem of my siter's dress, looking at her knees and actually making a gagging sound and mouthing the words "so big, so big". My sister cried all the way home. The abuse went on and on and was so completely shocking that I was at a loss for words...until the next day when I returned to collect all dresses ordered through them to bring to our lovely dry cleaning lady. The manager apologized but did not propose any solution or offer any monetary break after that kind of behavior. In addition, the other reviews mentioning dirty dresses and environment are completely correct. Note also that they are planning on giving you the tailored dresses NO EARLIER than ONE WEEK before the wedding and acted like I was crazy for being uncomfortable with this close call. Avoid this store at all costs!

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0 out of 4 people found this review helpful.

.

My daughter is getting married.
Many different places visited... Unfortunately Roma was by far the worst. FILTHY and outdated floor samples. Dressing rooms substandard and unclean. No clamps to hold dresses that are too big, they use straight pins!! An older woman proceeded to bad mouth other bridal stores in the area who remained unnamed (thank god). She advised she had 70 years in the business, then went on to push hard for a commitment and a 10% deposit, eventhough she knew a final dress decision had not been made. Advising that if we couldn't decide, we could always use the deposit for the bridesmaid dresses. Our consultant, was actually a very nice older woman who I liked very much. The single star is for her alone.....Sorry Roma......

1
★☆☆☆☆

My daughter is getting married.
Many different places visited... Unfortunately Roma was by far the worst. FILTHY and outdated floor samples. Dressing rooms substandard and unclean. No clamps to hold dresses that are too big, they use straight pins!! An older woman proceeded to bad mouth other bridal stores in the area who remained unnamed (thank god). She advised she had 70 years in the business, then went on to push hard for a commitment and a 10% deposit, eventhough she knew a final dress decision had not been made. Advising that if we couldn't decide, we could always use the deposit for the bridesmaid dresses. Our consultant, was actually a very nice older woman who I liked very much. The single star is for her alone.....Sorry Roma......

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I was absolutely appalled by the terrible service at this bridal salon. In fact, it does not even deserve one star. The lady that helped us told us we had to buy the same day, and treated us like dirt. Customer service is key to any business, but this salon is severely lacking. There isn't a large selection either. It was the worst experience I had; I do not recommend this salon to anyone. This is a low class salon with the most unprofessional staff.

1
★☆☆☆☆

I was absolutely appalled by the terrible service at this bridal salon. In fact, it does not even deserve one star. The lady that helped us told us we had to buy the same day, and treated us like dirt. Customer service is key to any business, but this salon is severely lacking. There isn't a large selection either. It was the worst experience I had; I do not recommend this salon to anyone. This is a low class salon with the most unprofessional staff.

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I visited Bridals by Roma because I was told they exclusively carried dresses by Eve of Milady. Prior to my visit, I called the bridal salon to schedule and appointment and was told that I didn't need one since they were not very busy....I was actually encouraged to arrive at anytime to try on dresses. When I arrived at the bridal shop I was greeted by a very rude receptionist who knew very little about the specific Eve of Milady dresses that I wanted to try on. She failed to ask me questions regarding my specific preferences in a wedding dress and cared very little about me as a customer. After we finally found one of the dresses from a picture I brought into the store she informed me that I could not try on the dress because they were overbooked with appointments......there was no one in the store!!!!!! I told her that I drove from very far away to try on the one dress and explained to her that this is something she should have told me when I called, in addition, I even told her that I wanted to try on the specific dress because it was the one I fell in love with months ago. She shrugged and walked away. I was very uset by her lack of care and consideration for me as a future bride/customer. Bridals by Roma is terrible, the dresses and dirty and in horrible condition....they look nothing like they do online or in bridal magazines......that is pretty bad considering one has to shell out so much money for a "dream dress". But what's far far far worse than the quality of the sample dresses is the customer service......the people are rude and they could care less that you are searching for one of the most important dresses of your life.......I scheduled my appointment at Kleinfelds in New York City.......I'm sure the dresses and the service will be a million times better that at Bridals by Roma.

1
★☆☆☆☆

I visited Bridals by Roma because I was told they exclusively carried dresses by Eve of Milady. Prior to my visit, I called the bridal salon to schedule and appointment and was told that I didn't need one since they were not very busy....I was actually encouraged to arrive at anytime to try on dresses. When I arrived at the bridal shop I was greeted by a very rude receptionist who knew very little about the specific Eve of Milady dresses that I wanted to try on. She failed to ask me questions regarding my specific preferences in a wedding dress and cared very little about me as a customer. After we finally found one of the dresses from a picture I brought into the store she informed me that I could not try on the dress because they were overbooked with appointments......there was no one in the store!!!!!! I told her that I drove from very far away to try on the one dress and explained to her that this is something she should have told me when I called, in addition, I even told her that I wanted to try on the specific dress because it was the one I fell in love with months ago. She shrugged and walked away. I was very uset by her lack of care and consideration for me as a future bride/customer. Bridals by Roma is terrible, the dresses and dirty and in horrible condition....they look nothing like they do online or in bridal magazines......that is pretty bad considering one has to shell out so much money for a "dream dress". But what's far far far worse than the quality of the sample dresses is the customer service......the people are rude and they could care less that you are searching for one of the most important dresses of your life.......I scheduled my appointment at Kleinfelds in New York City.......I'm sure the dresses and the service will be a million times better that at Bridals by Roma.

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The way I was treated when I was at Bridals by Roma is something I will never be able to look past. In fact, I'm suprised they do any business whatsoever. I cant remember the name of the woman who was helping me, but it honestly dosn't matter. We arrived for my appointment and they seemed happy to help me. She was pretty nice in the beginning, and was very accomodating, and let me try on whatever dresses caught my eye. We were having a blast. After trying on about 10 or so gowns, I had found MY dress that looked AMAZING on me. I was honest with her from the beginning and told her today wasn't the day I would be purchasing a dress. I wanted my sister to be there with me to see it too. Anyway, it comes time to take off THE dress and head home, and the sales lady literally told me I HAD to order the gown that day because it wouldn't come in on time for the wedding, if we waited any longer. I must have asked her nicely to please stop pressuring me at least two or three times and reminded her several times that today was not the day, and I needed my sister to come with me. She just wouldn't stop. She then proceeded to - no lie - shut the door to my fitting room and turned into a mega psycho right in front of my Mom and I, going on and on about how and why I needed to buy today. It did not end well. I was trying so hard to be patient with her.....but it came to the point where I was so fed up and ticked off, I yelled, "ok, thats it, get this dress off of me, I am going home." She helped me out of the dress, and just took off. I got dressed into my real clothes, went out to look for her - and she was NOWHERE to be found. She didn't even get my phone number, email address or anything. So we left. I was definitely not purchasing anything from that store after the way we were treated - my Mom found my dress at a different salon for almost $1,000 less than Roma's price. Even with free alterations (Roma), we received 100% better customer service and a lower price elsewhere. I dont know, in my opinion, this is the single most important article of clothing I will ever wear in my entire life, and it shoud be a fun and exciting time searching for it with friends and family. I left this place feeling ticked off and stressed out...the exact opposite of how I should have felt. (I also agree with other posts regarding the condition of their dresses....several dresses I tried on were stained, ripped, or damaged in some way. We watched her just dragging dresses across the floor. They do not take very good care of their dresses. Just another reason why I would never purchase anything from there)

I deal with clients and customers on a daily basis and if I ever spoke to or treated a client the way I was treated at Roma Bridal, I would lose my job. Its not even like me to post a complaint like this about a place either...I am the easiest going person in the land....

1
★☆☆☆☆

The way I was treated when I was at Bridals by Roma is something I will never be able to look past. In fact, I'm suprised they do any business whatsoever. I cant remember the name of the woman who was helping me, but it honestly dosn't matter. We arrived for my appointment and they seemed happy to help me. She was pretty nice in the beginning, and was very accomodating, and let me try on whatever dresses caught my eye. We were having a blast. After trying on about 10 or so gowns, I had found MY dress that looked AMAZING on me. I was honest with her from the beginning and told her today wasn't the day I would be purchasing a dress. I wanted my sister to be there with me to see it too. Anyway, it comes time to take off THE dress and head home, and the sales lady literally told me I HAD to order the gown that day because it wouldn't come in on time for the wedding, if we waited any longer. I must have asked her nicely to please stop pressuring me at least two or three times and reminded her several times that today was not the day, and I needed my sister to come with me. She just wouldn't stop. She then proceeded to - no lie - shut the door to my fitting room and turned into a mega psycho right in front of my Mom and I, going on and on about how and why I needed to buy today. It did not end well. I was trying so hard to be patient with her.....but it came to the point where I was so fed up and ticked off, I yelled, "ok, thats it, get this dress off of me, I am going home." She helped me out of the dress, and just took off. I got dressed into my real clothes, went out to look for her - and she was NOWHERE to be found. She didn't even get my phone number, email address or anything. So we left. I was definitely not purchasing anything from that store after the way we were treated - my Mom found my dress at a different salon for almost $1,000 less than Roma's price. Even with free alterations (Roma), we received 100% better customer service and a lower price elsewhere. I dont know, in my opinion, this is the single most important article of clothing I will ever wear in my entire life, and it shoud be a fun and exciting time searching for it with friends and family. I left this place feeling ticked off and stressed out...the exact opposite of how I should have felt. (I also agree with other posts regarding the condition of their dresses....several dresses I tried on were stained, ripped, or damaged in some way. We watched her just dragging dresses across the floor. They do not take very good care of their dresses. Just another reason why I would never purchase anything from there)

I deal with clients and customers on a daily basis and if I ever spoke to or treated a client the way I was treated at Roma Bridal, I would lose my job. Its not even like me to post a complaint like this about a place either...I am the easiest going person in the land....

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I had the worst experience at Roma. I had made an appointment to try on wedding gowns for the first time and gotten into a car accident on my way to the store. My sisters called right away to tell them I was going to be late and if it was okay that I still come in. Well we got there and they were completely rude! The person at the front desk state that I would only be able to try on one to two dresses and they would have to close. I understood that they had to close but they never offered to make another appointment for me. I was completely rushed in the fitting room. One dress was not my size so they put it on my 16 year old sister! The dresses were so dirty and the sales consultants had no clue what style dress would work with my figure. Even as I was leaving they never said, "I know you didn't get a lot of time so why don't we make another appointment for next week so you have time to look". This was suppose to be a special experience but it turned out to be the worst thing ever! I will never return to this store nor will I recommend it!

1
★☆☆☆☆

I had the worst experience at Roma. I had made an appointment to try on wedding gowns for the first time and gotten into a car accident on my way to the store. My sisters called right away to tell them I was going to be late and if it was okay that I still come in. Well we got there and they were completely rude! The person at the front desk state that I would only be able to try on one to two dresses and they would have to close. I understood that they had to close but they never offered to make another appointment for me. I was completely rushed in the fitting room. One dress was not my size so they put it on my 16 year old sister! The dresses were so dirty and the sales consultants had no clue what style dress would work with my figure. Even as I was leaving they never said, "I know you didn't get a lot of time so why don't we make another appointment for next week so you have time to look". This was suppose to be a special experience but it turned out to be the worst thing ever! I will never return to this store nor will I recommend it!

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Working with this place has been one nightmare after another. After ordering her dress, my sister went in for her first fitting to find that specific details to the back of her dress were not there. No big deal we were told, they could use the sample dress on the floor as a model to re-create it simply and easily as well as the necessary adjustments for her fitting. Second fitting - details still not taken care of and now told the sample dress was discontinued and they had ripped it to shreds - no longer available to use as a model to re-create the details. luckily, my sister had brought a picture with her so that our mother and I were able to try and re-create it ourselves. They made a final appointment for her to go down and pick up the dress just 3 days before the wedding finalized and pressed. My sister gets a call that morning to tell her not to bother coming down to pick up her dress as they ARE CLOSED!! WHAT? Why didn't they say they were going to be closed so she could come a day earlier to pick up the dress? Why did they make the appointment for this date if they were going to be closed. My sister is supposed to be leaving for her wedding 4 hours away to start getting ready and now she can't because she has to wait around to pick up the dress tomorrow. I can only hope its ready. But so far, not very pleased at all with customer service. This is the last thing a bride needs to be worrying about right before her wedding.

1
★☆☆☆☆

Working with this place has been one nightmare after another. After ordering her dress, my sister went in for her first fitting to find that specific details to the back of her dress were not there. No big deal we were told, they could use the sample dress on the floor as a model to re-create it simply and easily as well as the necessary adjustments for her fitting. Second fitting - details still not taken care of and now told the sample dress was discontinued and they had ripped it to shreds - no longer available to use as a model to re-create the details. luckily, my sister had brought a picture with her so that our mother and I were able to try and re-create it ourselves. They made a final appointment for her to go down and pick up the dress just 3 days before the wedding finalized and pressed. My sister gets a call that morning to tell her not to bother coming down to pick up her dress as they ARE CLOSED!! WHAT? Why didn't they say they were going to be closed so she could come a day earlier to pick up the dress? Why did they make the appointment for this date if they were going to be closed. My sister is supposed to be leaving for her wedding 4 hours away to start getting ready and now she can't because she has to wait around to pick up the dress tomorrow. I can only hope its ready. But so far, not very pleased at all with customer service. This is the last thing a bride needs to be worrying about right before her wedding.

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0 out of 4 people found this review helpful.

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Bridals by Roma far outweighed any other experience of trying on dresses simply because their selection is excellent! I was extremely pleased that my time taken to try on dresses was not rushed and the saleslady Linda was extremely patient until I was able to find my "wow" dress. And I certainly did find the perfect dress. They have hundreds of dresses to choose from and the designers are all well known. I was able to browse the isles and pick out any dress I wanted to try on and it didn't matter how many dresses I chose she brought each and every dress for me and never made me feel pressured. The 5th dress I tried on was fabulous. It was the first dress that both my mother and the sales lady gasped with excitement that this was the perfect dress. Yet we still tried about 20 more dresses. She did not rush me or pressure me to buy but only gave her honest genuine opinion in which we chose 3 more dresses and narrowed it down to the first pick. I was extremely satisfied with my experience and cannot wait until the wedding day! I also have to add that my mother was so pleased she also purchased her dress there as well. They also have a great selection for mother of the brides. Thank you Bridals by Roma!

5
★★★★★

Bridals by Roma far outweighed any other experience of trying on dresses simply because their selection is excellent! I was extremely pleased that my time taken to try on dresses was not rushed and the saleslady Linda was extremely patient until I was able to find my "wow" dress. And I certainly did find the perfect dress. They have hundreds of dresses to choose from and the designers are all well known. I was able to browse the isles and pick out any dress I wanted to try on and it didn't matter how many dresses I chose she brought each and every dress for me and never made me feel pressured. The 5th dress I tried on was fabulous. It was the first dress that both my mother and the sales lady gasped with excitement that this was the perfect dress. Yet we still tried about 20 more dresses. She did not rush me or pressure me to buy but only gave her honest genuine opinion in which we chose 3 more dresses and narrowed it down to the first pick. I was extremely satisfied with my experience and cannot wait until the wedding day! I also have to add that my mother was so pleased she also purchased her dress there as well. They also have a great selection for mother of the brides. Thank you Bridals by Roma!

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3 out of 3 people found this review helpful.

.

Find out more 3 Star Rating - Satisfactory
Edit Review? By Sara D.

It's a shame that so many people are unfamiliar with the workings of the bridal industry. Learn more about what goes on at http://bridaltales.wordpress.com.

3
★★★☆☆

Find out more 3 Star Rating - Satisfactory
Edit Review? By Sara D.

It's a shame that so many people are unfamiliar with the workings of the bridal industry. Learn more about what goes on at http://bridaltales.wordpress.com.

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0 out of 2 people found this review helpful.

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My daughter, Elissa, purchased her beautiful Eve of Milady gown at Bridals by Roma. The bridal consultant was amazing!! She allowed my daughter to try on several gowns as she said in the background. After my daughter tried on at least 12 gowns, our wonderful bridal consultant came in with 2 more...As soon as I saw one of the gowns, I knew that that was the one. My daughter tried it on and began to cry and said, :This is the gown I dreamt of. What a clever consultant...she stays in the background asks a few questions, and then, magically, brings the perfect gown!!The dressmaker was unbelievable...she changed the gown from an extreme ballgown to a modified ballgown. The guests at the wedding said it was the most beautiful gown they ever have seen and could not believe how perfectly toe strapless gown fit. Everyone always has a problem with the top not staying put...not in this case...the fit was perfect!!! We could not be happier. Thank you Bridal by Roma for making my daughter's day perfect!!!

3
★★★☆☆

My daughter, Elissa, purchased her beautiful Eve of Milady gown at Bridals by Roma. The bridal consultant was amazing!! She allowed my daughter to try on several gowns as she said in the background. After my daughter tried on at least 12 gowns, our wonderful bridal consultant came in with 2 more...As soon as I saw one of the gowns, I knew that that was the one. My daughter tried it on and began to cry and said, :This is the gown I dreamt of. What a clever consultant...she stays in the background asks a few questions, and then, magically, brings the perfect gown!!The dressmaker was unbelievable...she changed the gown from an extreme ballgown to a modified ballgown. The guests at the wedding said it was the most beautiful gown they ever have seen and could not believe how perfectly toe strapless gown fit. Everyone always has a problem with the top not staying put...not in this case...the fit was perfect!!! We could not be happier. Thank you Bridal by Roma for making my daughter's day perfect!!!

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3 out of 3 people found this review helpful.

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I am horrified that people had such lousy experiences at Roma!! I had an Excellent experience!! The woman who was with me to pick out dresses and assist with trying them on was wonderful. She helped find the best fit for my body, as well as let my maid of honor, myself and my mother have free range over what we wanted to try on. She was wonderful!! I met with the manager who offered wonderful information in regards to the dress.
Yes the sample dresses are worn and have make-up stains, but what would you expect? They are samples!! I think it shows character that so many women are going there to find "The perfect dress"
I did indeed find the most gorgeous, unique dress ever!! I also have been to 3 other salons, and felt my best experience was at Roma. At one salon, the dress I want is a full $1500 more!!! Without alterations!!! That is completely absurd!
It is unfortunate that people have had lousy experiences there, but I would encourage EVERY bride to be to at least go here to find their dress!

5
★★★★★

I am horrified that people had such lousy experiences at Roma!! I had an Excellent experience!! The woman who was with me to pick out dresses and assist with trying them on was wonderful. She helped find the best fit for my body, as well as let my maid of honor, myself and my mother have free range over what we wanted to try on. She was wonderful!! I met with the manager who offered wonderful information in regards to the dress.
Yes the sample dresses are worn and have make-up stains, but what would you expect? They are samples!! I think it shows character that so many women are going there to find "The perfect dress"
I did indeed find the most gorgeous, unique dress ever!! I also have been to 3 other salons, and felt my best experience was at Roma. At one salon, the dress I want is a full $1500 more!!! Without alterations!!! That is completely absurd!
It is unfortunate that people have had lousy experiences there, but I would encourage EVERY bride to be to at least go here to find their dress!

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3 out of 3 people found this review helpful.

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I'm suprized anyone had a bad expierence with Bridals by Roma. All my friends, sisters and cousins got their gowns there. I wouldn't go any where else. They have the largest selection of gowns any where. We all had different sales people and every one was great. I saw the dress I bought in two other stores for more money, and they do not charge for alterations. Our fittings were all perfect. No one had any complaints. I would highly recommened them.

5
★★★★★

I'm suprized anyone had a bad expierence with Bridals by Roma. All my friends, sisters and cousins got their gowns there. I wouldn't go any where else. They have the largest selection of gowns any where. We all had different sales people and every one was great. I saw the dress I bought in two other stores for more money, and they do not charge for alterations. Our fittings were all perfect. No one had any complaints. I would highly recommened them.

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3 out of 3 people found this review helpful.

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I wish I had read the most recent review before I visited this shop yesterday. The dresses were filthy because the saleswoman dragged the samples on the ground. She placed eight dresses in the room only three of which I had picked. The others were all styles I did not care for but happened to be in my size range. There were easily 150 - 200 dresses hanging on the showroom floor. Why were there so few above a size 8 or 10? The vast majority of dresses were strapless. It would cost another $600 for the seamstress to rebuild a dress into something I would wear. With so many dresses why were there so few options for me? The seamstress seems both knowledgeable and very talented. However, when my mother and I were able to speak with her, the saleswomen interfered. When I dressed and my mom used the ladies room, two sales people cornered me and the pressure began.

1
★☆☆☆☆

I wish I had read the most recent review before I visited this shop yesterday. The dresses were filthy because the saleswoman dragged the samples on the ground. She placed eight dresses in the room only three of which I had picked. The others were all styles I did not care for but happened to be in my size range. There were easily 150 - 200 dresses hanging on the showroom floor. Why were there so few above a size 8 or 10? The vast majority of dresses were strapless. It would cost another $600 for the seamstress to rebuild a dress into something I would wear. With so many dresses why were there so few options for me? The seamstress seems both knowledgeable and very talented. However, when my mother and I were able to speak with her, the saleswomen interfered. When I dressed and my mom used the ladies room, two sales people cornered me and the pressure began.

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0 out of 4 people found this review helpful.

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Rudest and least professional staff I have ever had the displeasure of meeting. They downright lie about "not knowing" which designer dress you are trying on just so you can't try to go look at it online later yourself. They watch you try everything on -- not just to help, to make sure you never look at the tags -- and the whole process is very uncomfortable. I cannot imagine dropping thousands of dollars here to support such a terrible business who treats brides-to-be like nobodys. Please note I spoke with 2 different salespeople and the manger himself and they were all horrible, lied, and demanded $300 to learn what it was you actually had on! They are only interested in getting a sale that day and if you have any other interest -- like seeing what looks good, shopping around, anything -- forget it; they'll hate you and make sure you know it.

1
★☆☆☆☆

Rudest and least professional staff I have ever had the displeasure of meeting. They downright lie about "not knowing" which designer dress you are trying on just so you can't try to go look at it online later yourself. They watch you try everything on -- not just to help, to make sure you never look at the tags -- and the whole process is very uncomfortable. I cannot imagine dropping thousands of dollars here to support such a terrible business who treats brides-to-be like nobodys. Please note I spoke with 2 different salespeople and the manger himself and they were all horrible, lied, and demanded $300 to learn what it was you actually had on! They are only interested in getting a sale that day and if you have any other interest -- like seeing what looks good, shopping around, anything -- forget it; they'll hate you and make sure you know it.

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0 out of 4 people found this review helpful.

.

After looking at several bridal shops, I visited Bridals by Roma. They have an enormous selection and the store is well organized by style and size. However, the dresses are fairly dirty and in pretty bad shape. The salespeople are very pushy and try to get you to order the dress the day you try it on. We visited there for the first time approximately 1 year before my wedding. The sales person told me that I should order the dress immediately to ensure that it arrived in time for the wedding. I did end up ordering my dress approximately two months later and it arrived 6 months before the wedding. Alterations were included and they did a good job. My dress (Jim Hjelm) was fairly inexpensive - about $1,000. Dresses ranged from the hundreds to the low thousands.

3
★★★☆☆

After looking at several bridal shops, I visited Bridals by Roma. They have an enormous selection and the store is well organized by style and size. However, the dresses are fairly dirty and in pretty bad shape. The salespeople are very pushy and try to get you to order the dress the day you try it on. We visited there for the first time approximately 1 year before my wedding. The sales person told me that I should order the dress immediately to ensure that it arrived in time for the wedding. I did end up ordering my dress approximately two months later and it arrived 6 months before the wedding. Alterations were included and they did a good job. My dress (Jim Hjelm) was fairly inexpensive - about $1,000. Dresses ranged from the hundreds to the low thousands.

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3 out of 6 people found this review helpful.

Message from Bridals by Roma

For 2011 we have updated our policies and procedures. Customer satisfaction is our number one priority.

More about Bridals by Roma

We carry Bridal gowns and dresses by Eve of Milady, Amalia Carrara, Alvina Valenta, Moonlight, Jim Hjelm, Lazaro, Allure,Tomasina, Marisa, Venus,Tara Keely, Demetrios, Enzoani, JLM COUTURE, Watters Bride, Ilissa, and many more. Our staff of experienced designers and seamstresses are ready to make both the selection and alterations process an exciting event. Unlike most bridal salons, Bridals by Roma has the capacity to customize or create any wedding gown to the desired tastes of the customer. Our brides know that our goal is complete satisfaction.

 

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