Hawthorne Kitchens

★★★★☆
From your dream kitchen to a bookcase, we make it all. Our experience in fabricating custom millwork runs the gamut, including bars, vanities, entertainment units, desks and virtually any type of millwork you can imagine. If it's made with wood we can do it.
  • 120 5th Ave

    Hawthorne, NJ 07506

    Map & Directions
  • 201-444-7556

About Hawthorne Kitchens

Categories
  • Cabinet Makers
Details
  • Kitchen Cabinets & Counters

Home Construction & Remodeling

Home Construction & Remodeling
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Hawthorne Kitchens Inc

120 5th Ave Hawthorne, CA

3.75 4
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25 years ago Hawthorne Kitchens designed my parents kitchen. When I bought a condo last year, I met with many local kitchen companies and found them to be the best fit as they were priced competitively and had the ability to make custom configurations (most others just carried stock cabinets not made locally).
Being my first home, I had a few ideas of what Id like for the design, but was looking for an experienced team who could lend their suggestions to me for a custom design that would highlight the best features of the room, as well as provide modern ideas for storage and use of space.
Vera and her team had great design ideas and were very attentive in ensuring I was informed of details of the progress of their work every step of the way, and took care that I would be happy with the final product.

The team listened to my needs and were extremely open to answer any questions or concerns I had along the way.
The kitchen removal and new installation went smoothly and was done swiftly.

The plumber, electrician and carpenter were all professional.
Upon completion, Veras team was quick to follow up on some minor issues (the base line up and doors just needed a slight adjustment) and they were very courteous.

Overall we are very happy with their customer service and final work, and Im looking forward to working with them again to design our new Master Bathroom.
I would highly recommend Hawthorne Kitchens for consistently providing excellent service.

5
★★★★★

25 years ago Hawthorne Kitchens designed my parents kitchen. When I bought a condo last year, I met with many local kitchen companies and found them to be the best fit as they were priced competitively and had the ability to make custom configurations (most others just carried stock cabinets not made locally).
Being my first home, I had a few ideas of what Id like for the design, but was looking for an experienced team who could lend their suggestions to me for a custom design that would highlight the best features of the room, as well as provide modern ideas for storage and use of space.
Vera and her team had great design ideas and were very attentive in ensuring I was informed of details of the progress of their work every step of the way, and took care that I would be happy with the final product.

The team listened to my needs and were extremely open to answer any questions or concerns I had along the way.
The kitchen removal and new installation went smoothly and was done swiftly.

The plumber, electrician and carpenter were all professional.
Upon completion, Veras team was quick to follow up on some minor issues (the base line up and doors just needed a slight adjustment) and they were very courteous.

Overall we are very happy with their customer service and final work, and Im looking forward to working with them again to design our new Master Bathroom.
I would highly recommend Hawthorne Kitchens for consistently providing excellent service.

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We hired Vera Olsen, owner of Hawthorne Kitchens, to do a complete kitchen remodel (rip-out and replace). At the time we gave Vera our deposit, she told us, "I just want you to be happy." Unfortunately, we believed her.
Monday, November 12, 2012 the rip-out takes place. For some reason the ceiling was not ripped out. Hmmm. While it doesn't say it is included in the contract, it doesn't say it isn't. A rip-out is a rip-out in our eyes. You don't install a $35,000 kitchen and leave up a 53 year old ceiling. We then had to pay Vera $50 to rip out the ceiling (nickel and dime). Vera offered her sheet rocker, who would be willing to install the new ceiling for a mere $1,100. Folks, this is a 12' x 12' kitchen. I told her that the price was ridiculous, and no thank you. Oh, and here's a funny one: Vera ended up using MY installer to install the sheetrock SHE needed for the walls. My guy quoted $400, and she told me she thought the price was "a bit high." What a joke! Her guy quotes $1100, and mine quotes $400 for a similar amount of work!
Now for Vera's carpenter, Bob Crawford, a subcontractor. This man *MANGLED* our cabinets. What he left us with essentially comes down to property damage. The man who came to template for the granite put the sink in place and realized it did not fit. So Bob had to be called back to our home specifically to cut a hole in the interior cabinet large enough to accommodate the sink. When I asked him if he had put the sink in place to be certain, he nodded and said yes. But guess what? The granite folks show up the next day, and lo and behold, the sink doesn't fit. Can't install the granite if the sink doesn't fit. Bob was so angry that he had to come back again that he cut a HUGE section of the inner cabinet out on the left side. Realizing his error, he actually walked out of the house to collect himself. He returned and cut out the right side in a more acceptable fashion.
Then Bob came back to finish the job. He lowered a section of cabinetry down to meet the granite, and succeeded in shifting the wood to the extent that pieces separated and the paint cracked. He chipped a piece of wood off the appliance garage and glued it back in place. He used a white putty to fill nail holes, but the cabinets are off-white. The crown molding is done incorrectly in places. He damaged the paint on the cabinets in multiple places. His van leaked oil all over the driveway. He stole our leftover crown molding, which we had purchased from Home Depot and supplied for the job, as we didn't want to pay Hawthorne Kitchens the $1,000+ she quoted just for crown molding.
As for the quality of the cabinets, there are many issues. First of all, Vera failed to measure properly, and ended up building up the cabinet on either side of the stove to take up extra space. Excellent measuring by a supposed custom kitchen professional. Doors are not properly aligned. Multiple bumpers are falling/have fallen off. The door on the garbage drawer came loose almost immediately and has shifted, creating a gap. The door on the appliance garage is becoming scratched, perhaps something to do with the shift in the cabinetry due to Bob's "adjustments." Oh, and by the way, the cabinet doors are painted a different color and sheen than the cabinet boxes. Guess: Vera does her own boxes, but orders the doors from a supplier.
The design included a granite window sill, which Vera said couldn't be provided, but with no explanation. Plastic/PVC was used in place of real wood on the door frame.
Ultimately we wrote Vera a total of 4 letters, communicating where the problems were and giving her the opportunity to fix them. She never responded with anything other than a curt email or a change order demanding extra money for the plumber, who we had fired. Ultimately, Vera ended up hiding behind our refusal to submit to her coercion, using this as an excuse to refuse to continue. We surmise that she realizes that it will cost her way more than the roughly $1800 she is walking away from (final payment on contract) to restore this kitchen to its intended condition. We paid her (we never negotiated her price, either) to deliver us an undamaged kitchen, and instead we are left with this mess. We gave her a deadline of 3/15/13 to contact us and begin the process of making good on her contract. She has failed to contact us and apparently is looking to breach her contract & not complete our kitchen.
Vera was so sincere when she told us, "I just want you to be happy." After promising us that she would be present on the job, Vera came willingly exactly 1 time, the day after the demo. The other two times were because we requested her presence.
Don't be fooled by her seemingly customer-service oriented demeanor. Once she has your money, you can kiss that goodbye. Please do yourself a huge favor and learn from our terrible experience with Hawthorne Kitchens!

1
★☆☆☆☆

We hired Vera Olsen, owner of Hawthorne Kitchens, to do a complete kitchen remodel (rip-out and replace). At the time we gave Vera our deposit, she told us, "I just want you to be happy." Unfortunately, we believed her.
Monday, November 12, 2012 the rip-out takes place. For some reason the ceiling was not ripped out. Hmmm. While it doesn't say it is included in the contract, it doesn't say it isn't. A rip-out is a rip-out in our eyes. You don't install a $35,000 kitchen and leave up a 53 year old ceiling. We then had to pay Vera $50 to rip out the ceiling (nickel and dime). Vera offered her sheet rocker, who would be willing to install the new ceiling for a mere $1,100. Folks, this is a 12' x 12' kitchen. I told her that the price was ridiculous, and no thank you. Oh, and here's a funny one: Vera ended up using MY installer to install the sheetrock SHE needed for the walls. My guy quoted $400, and she told me she thought the price was "a bit high." What a joke! Her guy quotes $1100, and mine quotes $400 for a similar amount of work!
Now for Vera's carpenter, Bob Crawford, a subcontractor. This man *MANGLED* our cabinets. What he left us with essentially comes down to property damage. The man who came to template for the granite put the sink in place and realized it did not fit. So Bob had to be called back to our home specifically to cut a hole in the interior cabinet large enough to accommodate the sink. When I asked him if he had put the sink in place to be certain, he nodded and said yes. But guess what? The granite folks show up the next day, and lo and behold, the sink doesn't fit. Can't install the granite if the sink doesn't fit. Bob was so angry that he had to come back again that he cut a HUGE section of the inner cabinet out on the left side. Realizing his error, he actually walked out of the house to collect himself. He returned and cut out the right side in a more acceptable fashion.
Then Bob came back to finish the job. He lowered a section of cabinetry down to meet the granite, and succeeded in shifting the wood to the extent that pieces separated and the paint cracked. He chipped a piece of wood off the appliance garage and glued it back in place. He used a white putty to fill nail holes, but the cabinets are off-white. The crown molding is done incorrectly in places. He damaged the paint on the cabinets in multiple places. His van leaked oil all over the driveway. He stole our leftover crown molding, which we had purchased from Home Depot and supplied for the job, as we didn't want to pay Hawthorne Kitchens the $1,000+ she quoted just for crown molding.
As for the quality of the cabinets, there are many issues. First of all, Vera failed to measure properly, and ended up building up the cabinet on either side of the stove to take up extra space. Excellent measuring by a supposed custom kitchen professional. Doors are not properly aligned. Multiple bumpers are falling/have fallen off. The door on the garbage drawer came loose almost immediately and has shifted, creating a gap. The door on the appliance garage is becoming scratched, perhaps something to do with the shift in the cabinetry due to Bob's "adjustments." Oh, and by the way, the cabinet doors are painted a different color and sheen than the cabinet boxes. Guess: Vera does her own boxes, but orders the doors from a supplier.
The design included a granite window sill, which Vera said couldn't be provided, but with no explanation. Plastic/PVC was used in place of real wood on the door frame.
Ultimately we wrote Vera a total of 4 letters, communicating where the problems were and giving her the opportunity to fix them. She never responded with anything other than a curt email or a change order demanding extra money for the plumber, who we had fired. Ultimately, Vera ended up hiding behind our refusal to submit to her coercion, using this as an excuse to refuse to continue. We surmise that she realizes that it will cost her way more than the roughly $1800 she is walking away from (final payment on contract) to restore this kitchen to its intended condition. We paid her (we never negotiated her price, either) to deliver us an undamaged kitchen, and instead we are left with this mess. We gave her a deadline of 3/15/13 to contact us and begin the process of making good on her contract. She has failed to contact us and apparently is looking to breach her contract & not complete our kitchen.
Vera was so sincere when she told us, "I just want you to be happy." After promising us that she would be present on the job, Vera came willingly exactly 1 time, the day after the demo. The other two times were because we requested her presence.
Don't be fooled by her seemingly customer-service oriented demeanor. Once she has your money, you can kiss that goodbye. Please do yourself a huge favor and learn from our terrible experience with Hawthorne Kitchens!

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.

Are you thinking of re-doing your kitchen? If you not want to deal with the cookie cutter approach to some big box retailers, then definitely check this place. They have a team of very experienced designers that can help you figure out what will look and be best for your kitchen. Whether you have a small cramped space or a large space, this place will work with you to do what best suits you. The prices are what you would expect for a specialty design store like this. the people are great. i highly recommend this store.

4
★★★★☆

Are you thinking of re-doing your kitchen? If you not want to deal with the cookie cutter approach to some big box retailers, then definitely check this place. They have a team of very experienced designers that can help you figure out what will look and be best for your kitchen. Whether you have a small cramped space or a large space, this place will work with you to do what best suits you. The prices are what you would expect for a specialty design store like this. the people are great. i highly recommend this store.

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.

Custom designed for you is the motto of this establishment. Quality workmanship, attention to detail and personalized service are offered. Experienced designers are on staff to help create the look you want.

5
★★★★★

Custom designed for you is the motto of this establishment. Quality workmanship, attention to detail and personalized service are offered. Experienced designers are on staff to help create the look you want.

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Message from Hawthorne Kitchens

Contact us to schedule a free consultation or visit our showroom to see why customers have been using Hawthorne Kitchens for the last fifty seven years.

More about Hawthorne Kitchens

No prefabricated stock cabinetry that you would find at the big box retailers. All of our work is performed in our on-site shop with locally skilled cabinet makers using the best materials from the USA. Our on-site manufacturing facility allows us the unique flexibility of design and seamless flow through the design, manufacturing and installation process. Stock cabinets may be less expensive, but the quality of our work is far superior. Our kitchens are built to stand the test of time with quality materials and methods. You can't put a price on quality and our products provide the best value for your dollar.

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