Collisionmax, An Abra Company

★★☆☆☆
Auto Body & Glass Centers in Philadelphia and South Jersey\t
  • 811 Route 130 S

    Cinnaminson, NJ 08077

    Cross street: Burlington Pike near the Riverton Country Club and Westfield Friends School

    Map & Directions
  • 856-829-1982

About Collisionmax, An Abra Company

Hours
Hours of Operation: Mon-Fri: 8:00 am - 5:30 pm Saturday: 9:00 am – Noon, by appt.

Automotive

Automotive
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My wife's car was rearended. My insurance company recommended CollisionMax because they guarantee the work for as long as you own the car. I should have run when I stopped in to get an estimate and they would not write one until they saw what the responsible party's insurance was willing to pay. All that was required was a replacement of the rear bumper cover. So I dropped off the car on Thursday morning at 8 am. I was told that it would be a two day repair. The estimate was for 6.8 hrs of work. Today, Friday, I called to check the progress and was told it would not be ready until Monday. I asked if anything unexpected came up and was told, "No, it a two to three day job." This from the same guy, Fred, who told me two days the day before. Now I am stuck with a rental car for the weekend that the insurance company has not authorized, and since it is Friday evening I cannot contact them to receive authorization. When I asked Fred who is going to pay for the rental car he said as long as he has the car the insurance company will pay for the rental. And he gave me his word that they would pay if the insurance company doesn't. I asked him to put it in writing and he refused. Now usually I would not write a bad review so quickly but not only am upset about being mislead on the time frame of repair but I feel that this is my only way to document what Fred told me about the rental. I would not use CollisionMax again simply based on how they treated me today. Bodywork is extremely expensive and I feel honesty should be included in the price. I will update this review after I receive the car back as Fred said, "Hopefully Monday afternoon.

1
★☆☆☆☆

My wife's car was rearended. My insurance company recommended CollisionMax because they guarantee the work for as long as you own the car. I should have run when I stopped in to get an estimate and they would not write one until they saw what the responsible party's insurance was willing to pay. All that was required was a replacement of the rear bumper cover. So I dropped off the car on Thursday morning at 8 am. I was told that it would be a two day repair. The estimate was for 6.8 hrs of work. Today, Friday, I called to check the progress and was told it would not be ready until Monday. I asked if anything unexpected came up and was told, "No, it a two to three day job." This from the same guy, Fred, who told me two days the day before. Now I am stuck with a rental car for the weekend that the insurance company has not authorized, and since it is Friday evening I cannot contact them to receive authorization. When I asked Fred who is going to pay for the rental car he said as long as he has the car the insurance company will pay for the rental. And he gave me his word that they would pay if the insurance company doesn't. I asked him to put it in writing and he refused. Now usually I would not write a bad review so quickly but not only am upset about being mislead on the time frame of repair but I feel that this is my only way to document what Fred told me about the rental. I would not use CollisionMax again simply based on how they treated me today. Bodywork is extremely expensive and I feel honesty should be included in the price. I will update this review after I receive the car back as Fred said, "Hopefully Monday afternoon.

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Business Response:

Honesty is free of charge Hello Mr. Oppelet, Thank you for informing us of your situation. We here at CollisionMax never want our customers to feel upset or misled. It is my understanding that Fred took care of your rental charges and you left the shop pleased with your repair. If this is not the case, please let me know so that I can do all I in my power to make it right. Sometimes details get lost or misinterpreted along the way and our goal is complete satisfaction. In other words, we want you to be happy. Thanks again for being up front.
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We decided to come here after having a bad experience at another collision shop we had used for a previous accident. This place was definitely better. Would use them again.

3
★★★☆☆

We decided to come here after having a bad experience at another collision shop we had used for a previous accident. This place was definitely better. Would use them again.

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1 out of 1 people found this review helpful.

Business Response:

If we had a nickle... Hello, Karen. We encounter customers who share your experience quite often. I'm glad to see we were able to get you up and running to your satisfaction. I hope you never need us again : ) .... but welcome the opportunity to serve you once more. Thanks for writing.

Message from Collisionmax, An Abra Company

Auto Body & Glass Centers



CollisionMAX will pick up your car, get it fixed and back to you in pre-accident condition. We offer free estimates, pick up, 24-hour towing and rental services. To ensure your complete satisfaction, we back our workmanship with the strongest, most widely honored guarantee offered anywhere ?? our exclusive Worry-Free? Nationwide Guarantee.




The industry??s best technicians getting you safely back on the road



CollisionMAX technicians take great pride in their craft and possess exceptional skill in the use of the latest repair equipment and paint technology. Their credentials include ASE certification.






ASE (National Institute for Automotive Service Excellence) is a non-profit organization dedicated to improving the quality of automotive service and repair through voluntary testing and certification of automotive technicians.






Member CertifiedFirst





CollisionMAX is a Proud Member of the CertifiedFirst? Network.

We??re proud to be among the first to have earned the right to participate in this group of quality-rated auto body repair centers. That means we??ve met the Network??s stringent criteria for clean, pleasant facilities, modern equipment, highly trained technicians and people who are committed to your total satisfaction.




More about Collisionmax, An Abra Company

  • - Free Estimates
  • - 24-hour towing
  • - Auto body & Glass repair
  • - Rental services
  • - Worry-Free Nationwide Guarantee
  • - Member CertifiedFirst
  • - Shops in South Jersey and Philadelphia

 

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