Huffman Koos Furniture

Buying furniture at this store turned into a three month headache, although the saleswoman had assured us that their business practices are better than another local store where we had previously had a negative experience.

The furniture (stamped "Made in China") was missing stain in areas and was dinged and scratched. Fortunately the independent delivery company documented the damage, because the store staff was dismissive (except for the saleswoman, who seemed helpless to assist). As a result of the delivery company's report I received a call from the warehouse telling me that an independent repair service would be in touch. After waiting for several weeks, the repairman informed me that he was only authorized to spend thirty minutes in my home & that since the repairs would take more than two hours, Huffman Koos would have to authorize a follow-up appointment. He fixed one piece and left.

After several weeks I phoned the store & was told that they hadn't received the repairman's report. I responded that with E-mail & Fax, it was difficult to believe. I was then told that I didn't seem to realize that I had to operate on their timetable. Since the furniture was unacceptable, I phoned my credit card company & opened a credit inquiry. After that, a store manager called & a repairman came and spent 30 minutes on repairs; the manager followed up & seemed disturbed that they didn't get two hours worth of work. She had another repairman sent to do a better job.