Mike & Kimmie Nails

★☆☆☆☆

About Mike & Kimmie Nails

Details
Hours
Sun 10am-5pm, Mon-Fri 9:30am-8pm, Sat 9am-7pm

Personal Services

Personal Services
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The place is filthy and they don't respect customers. You get waxed in a storage closet. Nuff said. I would somewhat be more willing to go if they were nicer and cleaner. I remember one of the girls cut my cuticles up really bad during a pedi and they wouldn't stop bleeding. Not okay.

1
★☆☆☆☆

The place is filthy and they don't respect customers. You get waxed in a storage closet. Nuff said. I would somewhat be more willing to go if they were nicer and cleaner. I remember one of the girls cut my cuticles up really bad during a pedi and they wouldn't stop bleeding. Not okay.

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This place was terrible from top to bottom. I went in for a manicure and they first ask you to pick your nail polish. I go over to the wall and every single bottle of nail polish looked as if they were 5 years old. The polish was seperating and some were all dried up. That should have been my first clue as to the type of manicure I was in for.

I sat down at one of the stations and there was a layer of dust all over everything. She asked me to put my hands in this cold bowl of blue liquid that had been passed to her from another station, assuming they had used it on the previous client.

The tools that she used on my cuticles were dirty and looked as if they hadn't been cleaned in some time. I wanted to walk out in the worst way, but I'm not that type of person.

So she asked me to go wash my hands and by the time I get back someone else was sitting in my chair and they had asked me to sit somewhere else and wait for someone to put the polish on.

I waited about 10-15 minutes for some guy to put on my polish. Afterword I looked at my nails and they were not filed evenly nor was the polish applied evenly, but I didn't say anything b/c I just wanted to get out of there.

Today is the next day and two of my fingers already have the polish chipped off the tips.

I will never return there...the worst experience ever.

1
★☆☆☆☆

This place was terrible from top to bottom. I went in for a manicure and they first ask you to pick your nail polish. I go over to the wall and every single bottle of nail polish looked as if they were 5 years old. The polish was seperating and some were all dried up. That should have been my first clue as to the type of manicure I was in for.

I sat down at one of the stations and there was a layer of dust all over everything. She asked me to put my hands in this cold bowl of blue liquid that had been passed to her from another station, assuming they had used it on the previous client.

The tools that she used on my cuticles were dirty and looked as if they hadn't been cleaned in some time. I wanted to walk out in the worst way, but I'm not that type of person.

So she asked me to go wash my hands and by the time I get back someone else was sitting in my chair and they had asked me to sit somewhere else and wait for someone to put the polish on.

I waited about 10-15 minutes for some guy to put on my polish. Afterword I looked at my nails and they were not filed evenly nor was the polish applied evenly, but I didn't say anything b/c I just wanted to get out of there.

Today is the next day and two of my fingers already have the polish chipped off the tips.

I will never return there...the worst experience ever.

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I have been a loyal client of Mike & Kimmie for over 10 years. I started as Mike's client and then switched to Kimmie. I have followed them from store to store because they did an excellent job on my nails and I was always a satisfied customer.

Having said that, during the past few years, the customer service had become worse and worse. It does not matter if you make an appointment because they take every walk-in even if they have a full page of appointments for the day already. This leads to ridiculous wait times and then they rush to get your nails done so they can take the next customer. They are solely focused on how many people they can service in as little time as possible in order to increase their income.

I will say that this seems more so the case with Mike & Kimmie because they are in high demand. If you have someone else there do your nails, it will not be as bad. If Kimmie is the person you want to do your nails, be prepared to wait, have her rush through your nails, and jump around from you to 1-2 other people and stopping to do waxing in between. There is absolutely ZERO customer service.

Just last week, I had my worse experience there and have decided not to return. I waited for 45 minutes and when I decided to say something about the disrespect in wasting someone's time, I was laughed at.

Bottom line: Great Nails, HORRIBLE Service.

Good luck!

2
★★☆☆☆

I have been a loyal client of Mike & Kimmie for over 10 years. I started as Mike's client and then switched to Kimmie. I have followed them from store to store because they did an excellent job on my nails and I was always a satisfied customer.

Having said that, during the past few years, the customer service had become worse and worse. It does not matter if you make an appointment because they take every walk-in even if they have a full page of appointments for the day already. This leads to ridiculous wait times and then they rush to get your nails done so they can take the next customer. They are solely focused on how many people they can service in as little time as possible in order to increase their income.

I will say that this seems more so the case with Mike & Kimmie because they are in high demand. If you have someone else there do your nails, it will not be as bad. If Kimmie is the person you want to do your nails, be prepared to wait, have her rush through your nails, and jump around from you to 1-2 other people and stopping to do waxing in between. There is absolutely ZERO customer service.

Just last week, I had my worse experience there and have decided not to return. I waited for 45 minutes and when I decided to say something about the disrespect in wasting someone's time, I was laughed at.

Bottom line: Great Nails, HORRIBLE Service.

Good luck!

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