Autosport Chevrolet

★★★★☆
  • 412 Route 46 West

    Budd Lake, NJ 07828

    Map & Directions
  • 908-509-1907

About Autosport Chevrolet

Categories
  • Auto Dealers
  • Used Car Dealers
Hours
Monday: 09:00 AM - 08:00 PM
Tuesday: 09:00 AM - 08:00 PM
Wednesday: 09:00 AM - 08:00 PM
Thursday: 09:00 AM - 08:00 AM
Friday: 09:00 AM - 07:00 PM
Saturday: 09:00 AM - 05:00 PM
Sunday: Closed

Automotive

Automotive
More choices in Budd Lake:
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Jwr Auto Sales Inc

1856 Us Highway 46 Ledgewood, NJ

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Finishline Motors

1345 Us Highway 46 Ledgewood, NJ

4.0 4
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as a single mother i'm very happy to have found a honest dealer that listens to what i can afford, service manager Lou Popek has been very helpful with the service of my 2004 chev impala with over 125,000 miles love the waiting room can't wait to buy my next car from kevil chevrolet

5
★★★★★

as a single mother i'm very happy to have found a honest dealer that listens to what i can afford, service manager Lou Popek has been very helpful with the service of my 2004 chev impala with over 125,000 miles love the waiting room can't wait to buy my next car from kevil chevrolet

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salesman dave wright spent a couple of months trying to locate my ideal used truck after many attempts he did locate it at our agreed upon price VERY IMPRESSIVE also i have been servicing my truck at their service facility very friendly and they get the job done i RECOMMEND HIGHLY great dealership keep up the good work

5
★★★★★

salesman dave wright spent a couple of months trying to locate my ideal used truck after many attempts he did locate it at our agreed upon price VERY IMPRESSIVE also i have been servicing my truck at their service facility very friendly and they get the job done i RECOMMEND HIGHLY great dealership keep up the good work

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On Monday, 8/3/09 I had to take my 2004 Monte Carlo to a Chevy dealer because of a coolant leak. This car has 60,000 miles on it. I have extended warranty which covers any breakdown of my vehicle. While the car was in there I figured to do other work that was covered under the warranty, i.e. replace my heated seats because the heat and motor stopped working. Kevil advised that I needed other work to be performed, which I did not agree with. A bill that should have been $100.00 (is my deductible) turned to be $1,500.00! They stated I needed a new battery, transmission and engine flush. They stated they could not replace the manifold unless the engine was flushed. So in all my bill was $1,079.02 because they charged for labor, parts, and rental car. I said no to the transmission flush and new battery. The warranty company would only allow for 1.7 hours of labor and Kevil wanted 2.2 hours to work on each seat! They continued to tell me the warranty company would not call me them back regarding letting them start the work, which the warranty company told us they okayed the work to be performed, the service manager, Lou Popek, would never call VSC Premier Program back! That delayed my car getting work done. I had to pay for a rental car in excess because Kevil stated the car was not done. No one ever called us regarding the status of the car and we asked for a call back. Everyone just okayed us. We were informed the seats, and manifold replacement would be done Wednesday, 9/19. Wed we called the dealer, they said it was not done. Thurs & Fri we called, they said it was still not done! Saturday, we called and they said to come in! I looked at my invoice & it states the vehicle was done on Wed, 8/19/09! Needless to say, I had my car Sat afternoon with scratches all over the driver-side door as well as the bumper. They were also going to let me drive off the lot without them putting any radiator fluid in the car. The service manager just put his arms up when we told him that. He also ??lost? my car key! He stated they did not have it. Long story short, the car had to go back to that dealer Fri, 8/28 because of a blown motor, less than 100 miles put on the car. The only reason the car went back here was because it was their fault! This car dealer insisted the motor needed to be flushed. Every day I have had to call this dealer to find out about the status & they still were not able to get me a ??loaner? car. Every day they said they were waiting on an inspector to come out and look at the car. Each day they stated they would have a loaner car for me and they didn??t. We called the warranty company yesterday, 9/8/09 and they said they are having the same issues with Kevil, they will not return their phone calls. They said their inspector was out on 9/2! We went to talk to the Vice President of the company, Jim Kevil, because he said if we had any problems to come and talk to him. He did not even care! Jim Kevil said he knows nothing about my car. He did not even care to get out of the office to see what the situation was about. I said what about the scratches on the door, he looked at me and threw his arms up, and stated ??Again, this is the first I am hearing about this car.? I asked him about my car key they lost, he just threw his arms up and said ??I don??t know.? He, as well as the service manager, stated they are waiting on the warranty company to okay everything. He said to talk to my warranty company! Everyone was real quick to push us out of the dealership. They did not want to hear anything. The warranty company states Kevil will not call them back which is the same situation I have too. The warranty company stated our bill should have only been $100.00, payment for the deductible only. He stated because of the situation of the economy, the dealer wants more money so they charged the warranty company as well as me, the customer. He stated they overcharged for everything. The warranty company gave Kevil $3,799.11 and they charged us $1,079.02! I think it is pretty extreme. We were able to get the car out of the shop, but not without paying $175.00 for pulling the oil pan, supposed 1 hours of labor! And without them having to put grease all over my carpets and without putting my motor back together, with leakage! They were not going to tell us we didn't have all the parts for the motor! I looked at the Better Business Bureau website and their grade is an F. Each complaint listed is the same gripe we have: ??Guarantee or warranty issues: claims alleging failure to honor terms regarding guarantees or warranties?; ??repair issues: claims of alleged incorrect diagnosis of problem, delay in completion of repair and inferior workmanship?. I want to warn each and every person about this dealership. I have advised everyone I speak with not to go here. The Vice President does not even care about his own company. I think it's ridiculous for a person to run a business that way.

1
★☆☆☆☆

On Monday, 8/3/09 I had to take my 2004 Monte Carlo to a Chevy dealer because of a coolant leak. This car has 60,000 miles on it. I have extended warranty which covers any breakdown of my vehicle. While the car was in there I figured to do other work that was covered under the warranty, i.e. replace my heated seats because the heat and motor stopped working. Kevil advised that I needed other work to be performed, which I did not agree with. A bill that should have been $100.00 (is my deductible) turned to be $1,500.00! They stated I needed a new battery, transmission and engine flush. They stated they could not replace the manifold unless the engine was flushed. So in all my bill was $1,079.02 because they charged for labor, parts, and rental car. I said no to the transmission flush and new battery. The warranty company would only allow for 1.7 hours of labor and Kevil wanted 2.2 hours to work on each seat! They continued to tell me the warranty company would not call me them back regarding letting them start the work, which the warranty company told us they okayed the work to be performed, the service manager, Lou Popek, would never call VSC Premier Program back! That delayed my car getting work done. I had to pay for a rental car in excess because Kevil stated the car was not done. No one ever called us regarding the status of the car and we asked for a call back. Everyone just okayed us. We were informed the seats, and manifold replacement would be done Wednesday, 9/19. Wed we called the dealer, they said it was not done. Thurs & Fri we called, they said it was still not done! Saturday, we called and they said to come in! I looked at my invoice & it states the vehicle was done on Wed, 8/19/09! Needless to say, I had my car Sat afternoon with scratches all over the driver-side door as well as the bumper. They were also going to let me drive off the lot without them putting any radiator fluid in the car. The service manager just put his arms up when we told him that. He also ??lost? my car key! He stated they did not have it. Long story short, the car had to go back to that dealer Fri, 8/28 because of a blown motor, less than 100 miles put on the car. The only reason the car went back here was because it was their fault! This car dealer insisted the motor needed to be flushed. Every day I have had to call this dealer to find out about the status & they still were not able to get me a ??loaner? car. Every day they said they were waiting on an inspector to come out and look at the car. Each day they stated they would have a loaner car for me and they didn??t. We called the warranty company yesterday, 9/8/09 and they said they are having the same issues with Kevil, they will not return their phone calls. They said their inspector was out on 9/2! We went to talk to the Vice President of the company, Jim Kevil, because he said if we had any problems to come and talk to him. He did not even care! Jim Kevil said he knows nothing about my car. He did not even care to get out of the office to see what the situation was about. I said what about the scratches on the door, he looked at me and threw his arms up, and stated ??Again, this is the first I am hearing about this car.? I asked him about my car key they lost, he just threw his arms up and said ??I don??t know.? He, as well as the service manager, stated they are waiting on the warranty company to okay everything. He said to talk to my warranty company! Everyone was real quick to push us out of the dealership. They did not want to hear anything. The warranty company states Kevil will not call them back which is the same situation I have too. The warranty company stated our bill should have only been $100.00, payment for the deductible only. He stated because of the situation of the economy, the dealer wants more money so they charged the warranty company as well as me, the customer. He stated they overcharged for everything. The warranty company gave Kevil $3,799.11 and they charged us $1,079.02! I think it is pretty extreme. We were able to get the car out of the shop, but not without paying $175.00 for pulling the oil pan, supposed 1 hours of labor! And without them having to put grease all over my carpets and without putting my motor back together, with leakage! They were not going to tell us we didn't have all the parts for the motor! I looked at the Better Business Bureau website and their grade is an F. Each complaint listed is the same gripe we have: ??Guarantee or warranty issues: claims alleging failure to honor terms regarding guarantees or warranties?; ??repair issues: claims of alleged incorrect diagnosis of problem, delay in completion of repair and inferior workmanship?. I want to warn each and every person about this dealership. I have advised everyone I speak with not to go here. The Vice President does not even care about his own company. I think it's ridiculous for a person to run a business that way.

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0 out of 1 people found this review helpful.

.

I have purchased more than 1 car from this family business over the years. They stand by their products and services and give you wonderful attention. They don't use high pressure to sell, they have been established for years in this area. Their sales people are very informed and work in your budget area.

5
★★★★★

I have purchased more than 1 car from this family business over the years. They stand by their products and services and give you wonderful attention. They don't use high pressure to sell, they have been established for years in this area. Their sales people are very informed and work in your budget area.

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1 out of 1 people found this review helpful.

 

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