Bob's Fireside

★★★☆☆

Home & Garden

Home & Garden
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2.5 6
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Absolutely the worst experience I have had with a merchant. Promised my gas fireplace logs would be available in a week. When I called over the next 4 weeks the merchant became curt. When I finally picked them up a month later when I got them home they were broken. Called the merchant immediately and he said he would have another in a week. When I called back a week later he became extremely belligerent and hostile on the phone, hung up on me, and would not answer when I tried to call him back. I disputed the charge and he has made falsified claims of what transpired. I would warn anyone to avoid dealing with this man.

1
★☆☆☆☆

Absolutely the worst experience I have had with a merchant. Promised my gas fireplace logs would be available in a week. When I called over the next 4 weeks the merchant became curt. When I finally picked them up a month later when I got them home they were broken. Called the merchant immediately and he said he would have another in a week. When I called back a week later he became extremely belligerent and hostile on the phone, hung up on me, and would not answer when I tried to call him back. I disputed the charge and he has made falsified claims of what transpired. I would warn anyone to avoid dealing with this man.

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This shop is a little crowded but if you need fireplace items or mailboxes this is the place. I ordered a mailbox and they had it for me within a week. It was a bit pricey but of really good quality.

4
★★★★☆

This shop is a little crowded but if you need fireplace items or mailboxes this is the place. I ordered a mailbox and they had it for me within a week. It was a bit pricey but of really good quality.

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My husband brought our fireplace glass to Bob's as it was cracked. We were told that it would take two weeks for the replacement piece to come in and that it would cost $ 250.00. Once the two weeks was up, we called but they had no idea who we were or what we were talking about. Then when they finally figured it out they said it would be another two weeks. When that time period was up we called and again they had no clue who we were and very rudely told us that they just got a shipment and would call when they went through it. Guess what??? Never got that call... so again, we call them but they tell us that it was not in the shipment. Next call... they let us know that we gave them the wrong manufacture number... then when we read it back they tell us it was correct and the glass will be there in two weeks but the price is now 425.00. When we ask what happened to that $ 250.00 we are told that the price went up. I am very disappointed and I would never deal with this company again. I will make sure that everyone that I know hears what they put us through.

0
★☆☆☆☆

My husband brought our fireplace glass to Bob's as it was cracked. We were told that it would take two weeks for the replacement piece to come in and that it would cost $ 250.00. Once the two weeks was up, we called but they had no idea who we were or what we were talking about. Then when they finally figured it out they said it would be another two weeks. When that time period was up we called and again they had no clue who we were and very rudely told us that they just got a shipment and would call when they went through it. Guess what??? Never got that call... so again, we call them but they tell us that it was not in the shipment. Next call... they let us know that we gave them the wrong manufacture number... then when we read it back they tell us it was correct and the glass will be there in two weeks but the price is now 425.00. When we ask what happened to that $ 250.00 we are told that the price went up. I am very disappointed and I would never deal with this company again. I will make sure that everyone that I know hears what they put us through.

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ordered fireplace doors and was told they would be arriving in 2 weeks, after 3 weeks started calling bobs and he advised he would call us right back. never returned "ANY" of our phone calls..after 2 months went to the store for a full refund. ...customer service at the store was terrible. store was dirty and so much stuff all over you could hardly walk in there..

1
★☆☆☆☆

ordered fireplace doors and was told they would be arriving in 2 weeks, after 3 weeks started calling bobs and he advised he would call us right back. never returned "ANY" of our phone calls..after 2 months went to the store for a full refund. ...customer service at the store was terrible. store was dirty and so much stuff all over you could hardly walk in there..

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If he does not stock it, he'll order it for you.
I needed parts for my 15 year old gas fireplace, no problem. He ordered what I needed and at a great price.

PROS: Great Inventory
CONS: None !

5
★★★★★

If he does not stock it, he'll order it for you.
I needed parts for my 15 year old gas fireplace, no problem. He ordered what I needed and at a great price.

PROS: Great Inventory
CONS: None !

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This is a tiny shop located in downtown Woodbury that has been there for as long as I can remember. It is absolutely packed with anything and everything you could need for your fireplace or your woodstove. They have gas logs to choose from, accessories, everything you could need. They have a very friendly and helpful staff there, too.

3
★★★☆☆

This is a tiny shop located in downtown Woodbury that has been there for as long as I can remember. It is absolutely packed with anything and everything you could need for your fireplace or your woodstove. They have gas logs to choose from, accessories, everything you could need. They have a very friendly and helpful staff there, too.

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