Office Depot - CLOSED

★★★☆☆
  • 404 N State Rt 17 Rte. 17 N. & Midland Ave.

    Paramus, NJ 07652

    Map & Directions
  • 201-265-6663

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I'm writing this after an odd moment today at my favorite office supply store. I have no complaint about the products. This chain beats the heck out of Staples in selection and pricing across all varieties of computer and stationary offerings. I can walk the aisles of many Staples locations and the employees may pass by me a few times - the "may I help you" offering has been rare, except for when looking at the PCs.

But this is not about Staples. I took the time to drive out of my way to Office Depot location because I knew they would have rock bottom prices on Flash Drives and SD memory cards, which they did. Office Depot's aisle help has always been available and exceptional - one of the last of the proactively helpful in retail. The clerk this night told me the items I wanted were at the cash register.

Now, this was your average Tuesday night, maybe 90 minutes before closing, and perhaps there was just a lull in energy for the moment, but upon going to the front, there is one cashier, and two gentlemen that were asking a question...they seemed to want to but a piece of furniture and the lady was trying to get help from a wireless headset. So we waited. A patron came behind me, another, another, until there was about six folks in line, waiting for this furniture issue to be resolved.

I bet it was maybe about 5 minutes, but stand still for 5 minutes and see if it doesn't seem like an eternity when absolutely nothing is happening to get the customers ahead of you on their way. Another staffer comes up, a dead ringer for Snookie from "The Jersey Shore" by the way, and engages in the what for with the first one about this snag. I didn't even want to look back and see where the line was. This isn't even the "good part".

Finally, the original lady, without asking the two guys to step aside, asks for "next" while Snookie goes in the back to hide ( okay, I'm being mean... let's assume she went to "resolve the issue"...) and I ask about the drive and card said to be at the register. This is what galls me. She points to the empty register at the end of the line of empty registers and says, "it's down there at THAT register." I look down there, then back at her, and say "where?', she says again, "the register down there at the end." If I didn't need the flash drive desperately that night, I would have walked down there but continue out the door - the rest of the line might have even applauded. There was a murmur when she had pointed instead of going down there to retrieve the items on the counter next to that till. If she had taken another customer in the few seconds I was gone I certainly would have done without it. But I was stunned by the apathy. I can only chalk it up once again to the girl being so young and by default, a card carrying member of the "what-ever" generation.

I was busting to say something and then it dawned on me. This is so typical of retail these days, It isn't worth mentioning. I've had retail jobs, and most of my co-workers were just like this. This is what the state of the service industry has become. I don't expect the smile bright chirpiness you see in commercials, but this was an overall lethargic disposition that inspired me to come online and make a comment. It might have been a long day, she may have been new...whatever.

You have to have been there. This might seem nitpicking, but really, I am not a fussbudget. I know the realities. They don't pay them enough, the same is evident in many fast food or supermarket establishments. It's just a shame we've learned to lower our expectations accordingly.

Of course as I depart, Snookie comes back and opens her register to help alleviate the backup. Oh yeah, this is all very familiar. Still, I recommend Office Depot over Staples for your dollar when it relates to computers, PC accessories, and a floor clerk staff that has been pleasant and knowledgeable.

3
★★★☆☆

I'm writing this after an odd moment today at my favorite office supply store. I have no complaint about the products. This chain beats the heck out of Staples in selection and pricing across all varieties of computer and stationary offerings. I can walk the aisles of many Staples locations and the employees may pass by me a few times - the "may I help you" offering has been rare, except for when looking at the PCs.

But this is not about Staples. I took the time to drive out of my way to Office Depot location because I knew they would have rock bottom prices on Flash Drives and SD memory cards, which they did. Office Depot's aisle help has always been available and exceptional - one of the last of the proactively helpful in retail. The clerk this night told me the items I wanted were at the cash register.

Now, this was your average Tuesday night, maybe 90 minutes before closing, and perhaps there was just a lull in energy for the moment, but upon going to the front, there is one cashier, and two gentlemen that were asking a question...they seemed to want to but a piece of furniture and the lady was trying to get help from a wireless headset. So we waited. A patron came behind me, another, another, until there was about six folks in line, waiting for this furniture issue to be resolved.

I bet it was maybe about 5 minutes, but stand still for 5 minutes and see if it doesn't seem like an eternity when absolutely nothing is happening to get the customers ahead of you on their way. Another staffer comes up, a dead ringer for Snookie from "The Jersey Shore" by the way, and engages in the what for with the first one about this snag. I didn't even want to look back and see where the line was. This isn't even the "good part".

Finally, the original lady, without asking the two guys to step aside, asks for "next" while Snookie goes in the back to hide ( okay, I'm being mean... let's assume she went to "resolve the issue"...) and I ask about the drive and card said to be at the register. This is what galls me. She points to the empty register at the end of the line of empty registers and says, "it's down there at THAT register." I look down there, then back at her, and say "where?', she says again, "the register down there at the end." If I didn't need the flash drive desperately that night, I would have walked down there but continue out the door - the rest of the line might have even applauded. There was a murmur when she had pointed instead of going down there to retrieve the items on the counter next to that till. If she had taken another customer in the few seconds I was gone I certainly would have done without it. But I was stunned by the apathy. I can only chalk it up once again to the girl being so young and by default, a card carrying member of the "what-ever" generation.

I was busting to say something and then it dawned on me. This is so typical of retail these days, It isn't worth mentioning. I've had retail jobs, and most of my co-workers were just like this. This is what the state of the service industry has become. I don't expect the smile bright chirpiness you see in commercials, but this was an overall lethargic disposition that inspired me to come online and make a comment. It might have been a long day, she may have been new...whatever.

You have to have been there. This might seem nitpicking, but really, I am not a fussbudget. I know the realities. They don't pay them enough, the same is evident in many fast food or supermarket establishments. It's just a shame we've learned to lower our expectations accordingly.

Of course as I depart, Snookie comes back and opens her register to help alleviate the backup. Oh yeah, this is all very familiar. Still, I recommend Office Depot over Staples for your dollar when it relates to computers, PC accessories, and a floor clerk staff that has been pleasant and knowledgeable.

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