Ridgewood Veterinary Hospital

★★★☆☆
  • 320 E Ridgewood Ave

    Ridgewood, NJ 07450

    Map & Directions
  • 201-447-6000

About Ridgewood Veterinary Hospital

Hours
Fri-Mon 8am-5pm, Tue-Thu 8am-9pm

Pets & Animals

Pets & Animals
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3.4545 11
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.

I went to this hospital for an EMERGENCY visit, instead of my bird's regular vet who is 1 hour away in Bridgewater. My bird DIED a few days later- as the Dr. DID NOT address her issue properly, just gave an antibiotic & had us schedule an appointment in a week; which was not the answer. The Dr. also did not advise me properly about her not eating well and how to give her extra nutrition, during the week, before the follow up. It was obvious that they ONLY cared about $$$, as I said I only had $400. They literally counted every penny to reach the $400 with useless testing.

After 2 days of watching her rapid decline, I took her to a WONDERFUL vet in Franklin Lakes & her real issue was found within minutes w/a thorough exam & the doctor spent time during the visit, explaining the problem, but the critical care she urgently needed was not given by Ridgewood Vet- so it was too late to save her. My bird passed away in my arms. The other doctor felt so bad my bird was NOT treated right, that they did not accept payment for the hour I was there. They only accepted a donation to a charity-which I of course gave... My lovely bird could have lived....

I would never ever consider taking another pet to Ridgewood hospital for anythng-you couldn't pay me to put trust in this facility. It was disgusting what happened. My regular vet (who is like the Incredible Dr. Pol & is worth the drive to Bridgewater), explained how these other vets, especially hospitals with many vets, only care about juicing people for $$$$. Pet care is just like human health care-not all doctors are good doctors! My own mother is a physician and she says it all the time, because of what she witnesses.

Please do your research before putting your loving pets lives in the hands of a vet. Read as many reviews as you can! I had to do a lot of research to find my regular vet. For emergencies have an excellent hospital's number on speed dial! I made the mistake of taking my bird to Ridgewood vet, because I only read 1 good review and missed reading the many poor reviews that were also online.

1
★☆☆☆☆

I went to this hospital for an EMERGENCY visit, instead of my bird's regular vet who is 1 hour away in Bridgewater. My bird DIED a few days later- as the Dr. DID NOT address her issue properly, just gave an antibiotic & had us schedule an appointment in a week; which was not the answer. The Dr. also did not advise me properly about her not eating well and how to give her extra nutrition, during the week, before the follow up. It was obvious that they ONLY cared about $$$, as I said I only had $400. They literally counted every penny to reach the $400 with useless testing.

After 2 days of watching her rapid decline, I took her to a WONDERFUL vet in Franklin Lakes & her real issue was found within minutes w/a thorough exam & the doctor spent time during the visit, explaining the problem, but the critical care she urgently needed was not given by Ridgewood Vet- so it was too late to save her. My bird passed away in my arms. The other doctor felt so bad my bird was NOT treated right, that they did not accept payment for the hour I was there. They only accepted a donation to a charity-which I of course gave... My lovely bird could have lived....

I would never ever consider taking another pet to Ridgewood hospital for anythng-you couldn't pay me to put trust in this facility. It was disgusting what happened. My regular vet (who is like the Incredible Dr. Pol & is worth the drive to Bridgewater), explained how these other vets, especially hospitals with many vets, only care about juicing people for $$$$. Pet care is just like human health care-not all doctors are good doctors! My own mother is a physician and she says it all the time, because of what she witnesses.

Please do your research before putting your loving pets lives in the hands of a vet. Read as many reviews as you can! I had to do a lot of research to find my regular vet. For emergencies have an excellent hospital's number on speed dial! I made the mistake of taking my bird to Ridgewood vet, because I only read 1 good review and missed reading the many poor reviews that were also online.

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1 out of 1 people found this review helpful.

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Let me start by saying that I am a busy professional who works in Manhattan and never write reviews/complaints because I never have any time. I write this with a very heavy heart and strong warning to STAY AWAY FROM RIDGEWOOD VERTERINARY HOSPITAL. They are VERY rude, VERY overpriced, unqualified, demeaning, not clean, and they do not care about you or the next pet that walks through their door. So in detail, I want to inform you of the terrible experience. We have a 3 year old daschund that we treat as a daughter. She started to have seizures a little over a year ago which recently have become more frequent and longer in duration. On October 6, 2012 we went to see Dr. Stancel to review her past records and get a second opinion. We told Dr. Stancel that Eva shivers really badly when she doesn??t eat leading us to believe that she has an issue with her blood sugar. We made it a point to note that we believe this to be causing the seizures. He recommended that we start with blood work to rule out Lyme and to look at her blood sugar for the past couple of weeks.The blood came back normal and Dr. Stancel said that we should proceed with a Bile Acid Test and not to rule out the blood sugar concern yet because the tests can be inconclusive. He informed that the Bile Acid test required fasting overnight, then they run blood work, she has to eat, wait one hour and run another round of blood work.We called to schedule the appointment. We explained about Eva??s shivering and the possibility of going into a seizure from fasting. The front desk told us that they would take her right in, draw blood, and return her to us to feed her right away.

Saturday morning our baby started to shake within an hour of being awake. We got her there on time at 9am. Lesley at the front desk checked her in and said to give them one minute. After 5 minutes and our baby continuing to shake, I walked up to the desk where Bernice Ware was now taking the place of Lesley. I kindly explained to Bernice that Eva had been shaking for over an hour and that I was concerned she may have a seizure if we continue to wait. She abruptly and with a nasty/snotty tone responded, ??This is the right place to have a seizure.? My husband and I and other patients in the waiting room all gasped in shock by this comment. I thought to myself, what kind of place is this that would hire staff so lacking judgment and compassion? So I looked back at Bernice and just simply said, ??I do not want Eva to have a seizure.? She left to the back of the office. Moments later other staff started to come out and call other patients, who arrived after us, to be treated. Every one of them kept saying, ??No, please take her (meaning our baby) first.? The staff ignored the gesture and insisted on taking whichever other pet they came out for. With that, now I approached the front desk where Lesley had returned. I asked her what was going on and she quickly but gently said, ??There are emergencies in the back and this may be a while and you are free to leave at any time.? Between our poor little girl shaking from having to fast, the news of the emergencies and timing, other patients offering to take us ahead of them and still not being taken, and Bernice??s attitude/poor character, we decided to go feed our baby in the car. Please note: moments after eating she stopped shaking and luckily she did not have a seizure. I went back in to get Bernice??s name and to just give her a little advice not to tell patients that they are ??in the right place to have a seizure.? For those of you who don??t know, seizures are a neurological misfiring in the brain and every one can potentially cause a serious health threat/risk to animals or humans regardless of whether they are home, away, near or even in a hospital. She snapped back with a nasty and loud voice, ??Just because you can??t wait 15 minutes because you think your dog is going to have a bad day is not my problem.? Again shocked, I never expected that response from her. First of all she was putting words in my mouth. I never said that I ??thought my dog was going to have a bad day.? I specifically said, ??I am afraid that if we continue to wait, my dog is going to have a seizure.? Secondly, I was only trying to help inform Bernice that she should refrain from saying things like that because it can cost the hospital on many levels from reputation to expensive lawsuits. She continued to go off on me with her temper tantrum and not one other of the 4 staff members around told her to calm down. Days later, I have emailed a fully documented account of our horrid experience to the director, manager and Dr. Stancel, and guess what, you got it, not one person has returned an apology or probably even cares.

1
★☆☆☆☆

Let me start by saying that I am a busy professional who works in Manhattan and never write reviews/complaints because I never have any time. I write this with a very heavy heart and strong warning to STAY AWAY FROM RIDGEWOOD VERTERINARY HOSPITAL. They are VERY rude, VERY overpriced, unqualified, demeaning, not clean, and they do not care about you or the next pet that walks through their door. So in detail, I want to inform you of the terrible experience. We have a 3 year old daschund that we treat as a daughter. She started to have seizures a little over a year ago which recently have become more frequent and longer in duration. On October 6, 2012 we went to see Dr. Stancel to review her past records and get a second opinion. We told Dr. Stancel that Eva shivers really badly when she doesn??t eat leading us to believe that she has an issue with her blood sugar. We made it a point to note that we believe this to be causing the seizures. He recommended that we start with blood work to rule out Lyme and to look at her blood sugar for the past couple of weeks.The blood came back normal and Dr. Stancel said that we should proceed with a Bile Acid Test and not to rule out the blood sugar concern yet because the tests can be inconclusive. He informed that the Bile Acid test required fasting overnight, then they run blood work, she has to eat, wait one hour and run another round of blood work.We called to schedule the appointment. We explained about Eva??s shivering and the possibility of going into a seizure from fasting. The front desk told us that they would take her right in, draw blood, and return her to us to feed her right away.

Saturday morning our baby started to shake within an hour of being awake. We got her there on time at 9am. Lesley at the front desk checked her in and said to give them one minute. After 5 minutes and our baby continuing to shake, I walked up to the desk where Bernice Ware was now taking the place of Lesley. I kindly explained to Bernice that Eva had been shaking for over an hour and that I was concerned she may have a seizure if we continue to wait. She abruptly and with a nasty/snotty tone responded, ??This is the right place to have a seizure.? My husband and I and other patients in the waiting room all gasped in shock by this comment. I thought to myself, what kind of place is this that would hire staff so lacking judgment and compassion? So I looked back at Bernice and just simply said, ??I do not want Eva to have a seizure.? She left to the back of the office. Moments later other staff started to come out and call other patients, who arrived after us, to be treated. Every one of them kept saying, ??No, please take her (meaning our baby) first.? The staff ignored the gesture and insisted on taking whichever other pet they came out for. With that, now I approached the front desk where Lesley had returned. I asked her what was going on and she quickly but gently said, ??There are emergencies in the back and this may be a while and you are free to leave at any time.? Between our poor little girl shaking from having to fast, the news of the emergencies and timing, other patients offering to take us ahead of them and still not being taken, and Bernice??s attitude/poor character, we decided to go feed our baby in the car. Please note: moments after eating she stopped shaking and luckily she did not have a seizure. I went back in to get Bernice??s name and to just give her a little advice not to tell patients that they are ??in the right place to have a seizure.? For those of you who don??t know, seizures are a neurological misfiring in the brain and every one can potentially cause a serious health threat/risk to animals or humans regardless of whether they are home, away, near or even in a hospital. She snapped back with a nasty and loud voice, ??Just because you can??t wait 15 minutes because you think your dog is going to have a bad day is not my problem.? Again shocked, I never expected that response from her. First of all she was putting words in my mouth. I never said that I ??thought my dog was going to have a bad day.? I specifically said, ??I am afraid that if we continue to wait, my dog is going to have a seizure.? Secondly, I was only trying to help inform Bernice that she should refrain from saying things like that because it can cost the hospital on many levels from reputation to expensive lawsuits. She continued to go off on me with her temper tantrum and not one other of the 4 staff members around told her to calm down. Days later, I have emailed a fully documented account of our horrid experience to the director, manager and Dr. Stancel, and guess what, you got it, not one person has returned an apology or probably even cares.

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1 out of 1 people found this review helpful.

.

It's all about the money.... Does every test in the world to jack up the price.

1
★☆☆☆☆

It's all about the money.... Does every test in the world to jack up the price.

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1 out of 1 people found this review helpful.

.

My dog recently made her first visit to Ridgewood and I was so impressed with the friendliness and professionalism of the entire staff. Dr Travis Cerf spent nearly an hour with us evaluating my dog's condition and talking us through different treatment options. He was patient, knowledgeable and very honest. He actually referred us to a specialist that was better suited to handle my dog's case. I greatly appreciated his time and effort and I definitely plan to return in the future with my dog and 3 cats. I would definitely recommend Dr. Cerf to any pet owner.

5
★★★★★

My dog recently made her first visit to Ridgewood and I was so impressed with the friendliness and professionalism of the entire staff. Dr Travis Cerf spent nearly an hour with us evaluating my dog's condition and talking us through different treatment options. He was patient, knowledgeable and very honest. He actually referred us to a specialist that was better suited to handle my dog's case. I greatly appreciated his time and effort and I definitely plan to return in the future with my dog and 3 cats. I would definitely recommend Dr. Cerf to any pet owner.

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.

I am really impressed with Dr Travis Cerf at Ridgewood Veterinary Hospital. He recommended tests that doctors at another clinic never did and found out what my dog had. I am so relieved to finally know what is wrong with him! Thanks to Dr Cerf!!

5
★★★★★

I am really impressed with Dr Travis Cerf at Ridgewood Veterinary Hospital. He recommended tests that doctors at another clinic never did and found out what my dog had. I am so relieved to finally know what is wrong with him! Thanks to Dr Cerf!!

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.

I have been to a couple of veterinary hospitals in the bergen county area, and Ridgewood is the best by far. The services are expensive, but I've found that the other hospitals are just as expensive, if not more.( for example Oradell Animal Hospital.....the worst ever). But, what has sold me on RVH is the quality of care from the doctors and staff, it is top notch! The doctors take their time with your pet, and not just rush you in and out, like an assembly line. And I feel like they really are about preventative care, pain management, and keeping your pet healthy. I drive some distance to their office, when the need arises. I highly recommend them!

5
★★★★★

I have been to a couple of veterinary hospitals in the bergen county area, and Ridgewood is the best by far. The services are expensive, but I've found that the other hospitals are just as expensive, if not more.( for example Oradell Animal Hospital.....the worst ever). But, what has sold me on RVH is the quality of care from the doctors and staff, it is top notch! The doctors take their time with your pet, and not just rush you in and out, like an assembly line. And I feel like they really are about preventative care, pain management, and keeping your pet healthy. I drive some distance to their office, when the need arises. I highly recommend them!

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.

Dr Healey is wonderful, very professional and knowledgeable. Support staff awful and pricing unbelievably high. They wanted nearly 5x the price for IV fluid bags, and gave us a hard time about getting an Rx to fill elsewhere.

2
★★☆☆☆

Dr Healey is wonderful, very professional and knowledgeable. Support staff awful and pricing unbelievably high. They wanted nearly 5x the price for IV fluid bags, and gave us a hard time about getting an Rx to fill elsewhere.

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1 out of 1 people found this review helpful.

.

I thought they were expensive, then I called around at other places and they are about the same. Some things are more and some are less, its just the way that different people price things, but the total is the same everywhere. So... I went back because the doctors are the best! And Ginger loves them.

4
★★★★☆

I thought they were expensive, then I called around at other places and they are about the same. Some things are more and some are less, its just the way that different people price things, but the total is the same everywhere. So... I went back because the doctors are the best! And Ginger loves them.

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0 out of 1 people found this review helpful.

.

Ridgewood Vet has 2 offices and are open everyday. They have great doctors and even someone who will make you coffee and cookies and carry your dog food to your car! I shopped around and they are around the same price as other vets, except the ones who shouldn't be practicing!

5
★★★★★

Ridgewood Vet has 2 offices and are open everyday. They have great doctors and even someone who will make you coffee and cookies and carry your dog food to your car! I shopped around and they are around the same price as other vets, except the ones who shouldn't be practicing!

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0 out of 1 people found this review helpful.

.

Dr Cerf is an EXCELLENT dr... so great with the pets and truely enjoys his job. If your pet has any serious medical needs don't hesitate to bring them here they'll be treated wonderfully.

4
★★★★☆

Dr Cerf is an EXCELLENT dr... so great with the pets and truely enjoys his job. If your pet has any serious medical needs don't hesitate to bring them here they'll be treated wonderfully.

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0 out of 2 people found this review helpful.

.

Great service and doctors. Only vet in the area that would give my dog eye surgery. They did a wonderful job on him and did not over charge me. Highly recommend.

5
★★★★★

Great service and doctors. Only vet in the area that would give my dog eye surgery. They did a wonderful job on him and did not over charge me. Highly recommend.

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0 out of 2 people found this review helpful.

 

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