Five Star Automotive

★☆☆☆☆

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Recently visited Five Star Automotive to request a cost for furnishing and installing a new fuel filter for my SUV. I found no one at the customer waiting area so I called out through the shop doorway alerting anyone there of my presence. After several moments, a man that was in the shop came into the front office.

I asked for a price to install a fuel filter, giving him my vehicle's specs.. He then pointed across the street to the NAPA auto parts store and told me that was where I could get the filter. Giving him the benefit of the doubt, I presumed that he did not understand that I came to Five Star to furnish and install the fuel filter.

I then asked if he was the Owner; he replied he was. I clarified for him that I wanted Five Star to furnish and install the filter. He then exhibited a degree of annoyance, telling me he was busy in the shop and could not give me a price, yet to leave my phone number for him to call. I told him I preferred to be given the price while I waited. Continuing to show annoyance, he made one phone call to a parts supplier and then gave me a price.

Frankly, he actually did me a favor by helping me make the decision that I would not be looking to Five Star Automotive for any work. Little did the Owner know that he quickly lost a potential customer due to his "customer service attitude".

1
★☆☆☆☆

Recently visited Five Star Automotive to request a cost for furnishing and installing a new fuel filter for my SUV. I found no one at the customer waiting area so I called out through the shop doorway alerting anyone there of my presence. After several moments, a man that was in the shop came into the front office.

I asked for a price to install a fuel filter, giving him my vehicle's specs.. He then pointed across the street to the NAPA auto parts store and told me that was where I could get the filter. Giving him the benefit of the doubt, I presumed that he did not understand that I came to Five Star to furnish and install the fuel filter.

I then asked if he was the Owner; he replied he was. I clarified for him that I wanted Five Star to furnish and install the filter. He then exhibited a degree of annoyance, telling me he was busy in the shop and could not give me a price, yet to leave my phone number for him to call. I told him I preferred to be given the price while I waited. Continuing to show annoyance, he made one phone call to a parts supplier and then gave me a price.

Frankly, he actually did me a favor by helping me make the decision that I would not be looking to Five Star Automotive for any work. Little did the Owner know that he quickly lost a potential customer due to his "customer service attitude".

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