Horizon Eye Care

★★★☆☆
  • 3003 English Creek Ave C1

    Egg Harbor Township, NJ 08234

    Map & Directions
  • 609-569-9949

About Horizon Eye Care

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

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2.5 2
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I had been going to Horizon Eye Care for 4 yrs. Dr. Vivadelli informed me that they were discontinuing my type of contacts & that I'd have to pay for a "fitting fee" which was $50. I had come with cash for my copay and not much more. She said if I didn't pay for the fitting fee, that she "sincerely doubted" that I could find my current contacts anywhere. So, I was forced to put a $90 charge on my credit card, which I really couldn't afford, but felt that I had no alternative. The "fitting" took exactly 2 minutes, if that. I looked into a machine, she grabbed contacts out of a drawer, and I put them in. Fitting finished. She was not even able to provide me with the proper RX for my eyes, but she said I probably wouldn't notice the difference, but I did, and I could not even see out of them clearly. I wore them for three days & I went back to my old ones. I checked 3 online stores and they all sold my regular contacts. Then I checked in BJ's and they also said that they could get my contacts, no problem. Dr. Vivadelli told me that they were discontinued, so I continued to see how many providers still had them available. I also emailed Acuvue and they confirmed that the contacts were indeed NOT discontinued. I called the office & asked for a refund of my $50 fee since I was misinformed. I also provided a printed copy of the email from Acuvue stating that the contacts were NOT discontinued. (Remember at this point all she did was take the contacts out of the drawer & hand them to me after looking at my eyes in some machine. Total time spent=2 minutes..)

I had called and left several messages but Dr. Vivadelli would not ever get on the phone with me to discuss the situation. She just had someone else return my call to tell me "no" and that they "had no power to do anything."

Then I asked to speak to the office manager & got another run around. First they said she was there & when they asked my name & put me on hold, then mysteriously she WASN'T there. They told me she was in another office & when I called there they said she was in the 1st office. Obviously she wanted nothing to do with it & she was supposed to be the office manager! Then, she, Sue Bruno, the office manager, that wouldn't even speak to me, dumped it in someone else's lap, who again, "had no power to do anything."

Since I could never go back to someone who would not even speak to their own patient (Vivadelli) and I paid for a fitting, they gave me to Dr. Shissas. He is fantastic and has been quite helpful & nice. However, the contacts I had been offered did not feel as comfortable nor could they correct my vision as well as my normal (old) contacts. Nobody would do anything in the beginning to rectify the situation. Really, I just asked them to credit my account the $50 fee for a future visit. We are a family of four and we all wear glasses & my one son & I wear contacts as well. They have lost our business.

Edited on 5/27/11:

Yesterday I received a very nice phone call from a woman that does the marketing for Horizon Eye Care. She wanted to know how she could make things right. She was very understanding and kind. I must say that I was surprised after all of the time that has passed by. She had spoken to both parties involved in the office, and has resolved the situation. There really are a lot of great people that work for Horizon Eye Care, including this woman and so many of the office staff, and Dr. Shissas. I had been going there for years and felt really frustrated and disappointed when all of this had gone on. I am really glad that this has been resolved. Big thanks to Manny.

Also, I just last week received yet another shipment of these supposedly discontinued contacts!

1
★☆☆☆☆

I had been going to Horizon Eye Care for 4 yrs. Dr. Vivadelli informed me that they were discontinuing my type of contacts & that I'd have to pay for a "fitting fee" which was $50. I had come with cash for my copay and not much more. She said if I didn't pay for the fitting fee, that she "sincerely doubted" that I could find my current contacts anywhere. So, I was forced to put a $90 charge on my credit card, which I really couldn't afford, but felt that I had no alternative. The "fitting" took exactly 2 minutes, if that. I looked into a machine, she grabbed contacts out of a drawer, and I put them in. Fitting finished. She was not even able to provide me with the proper RX for my eyes, but she said I probably wouldn't notice the difference, but I did, and I could not even see out of them clearly. I wore them for three days & I went back to my old ones. I checked 3 online stores and they all sold my regular contacts. Then I checked in BJ's and they also said that they could get my contacts, no problem. Dr. Vivadelli told me that they were discontinued, so I continued to see how many providers still had them available. I also emailed Acuvue and they confirmed that the contacts were indeed NOT discontinued. I called the office & asked for a refund of my $50 fee since I was misinformed. I also provided a printed copy of the email from Acuvue stating that the contacts were NOT discontinued. (Remember at this point all she did was take the contacts out of the drawer & hand them to me after looking at my eyes in some machine. Total time spent=2 minutes..)

I had called and left several messages but Dr. Vivadelli would not ever get on the phone with me to discuss the situation. She just had someone else return my call to tell me "no" and that they "had no power to do anything."

Then I asked to speak to the office manager & got another run around. First they said she was there & when they asked my name & put me on hold, then mysteriously she WASN'T there. They told me she was in another office & when I called there they said she was in the 1st office. Obviously she wanted nothing to do with it & she was supposed to be the office manager! Then, she, Sue Bruno, the office manager, that wouldn't even speak to me, dumped it in someone else's lap, who again, "had no power to do anything."

Since I could never go back to someone who would not even speak to their own patient (Vivadelli) and I paid for a fitting, they gave me to Dr. Shissas. He is fantastic and has been quite helpful & nice. However, the contacts I had been offered did not feel as comfortable nor could they correct my vision as well as my normal (old) contacts. Nobody would do anything in the beginning to rectify the situation. Really, I just asked them to credit my account the $50 fee for a future visit. We are a family of four and we all wear glasses & my one son & I wear contacts as well. They have lost our business.

Edited on 5/27/11:

Yesterday I received a very nice phone call from a woman that does the marketing for Horizon Eye Care. She wanted to know how she could make things right. She was very understanding and kind. I must say that I was surprised after all of the time that has passed by. She had spoken to both parties involved in the office, and has resolved the situation. There really are a lot of great people that work for Horizon Eye Care, including this woman and so many of the office staff, and Dr. Shissas. I had been going there for years and felt really frustrated and disappointed when all of this had gone on. I am really glad that this has been resolved. Big thanks to Manny.

Also, I just last week received yet another shipment of these supposedly discontinued contacts!

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.

My family has been going to Horizon Eye Care for a few years now. Dr Andrea Mazur is wonderful. She is bubbly and friendly and takes her time with you. She answers all your questions knowledgeably and I have never had a problem with a prescription. I would highly recommend her. I did feel that the portion that sells the glasses was over-priced.

4
★★★★☆

My family has been going to Horizon Eye Care for a few years now. Dr Andrea Mazur is wonderful. She is bubbly and friendly and takes her time with you. She answers all your questions knowledgeably and I have never had a problem with a prescription. I would highly recommend her. I did feel that the portion that sells the glasses was over-priced.

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