Zafra Kitchen Inc

★★★★☆
  • 301 Willow Ave

    Hoboken, NJ 07030

    Map & Directions
  • 201-610-9801

About Zafra Kitchen Inc

Categories
Hours
Mon. - Fri. 9am - 9:30pm;Sat. - Sun. 10am - 10pm

Food

Food
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My rating is in regards to their professionalism as a catering company under the URL for zafrakitchens
I was forced to give 1 star in order to submit but I'd really rather give 0 stars. NOTHING in regards to customer service.
I wrote 3

3
★★★★★

My rating is in regards to their professionalism as a catering company under the URL for zafrakitchens
I was forced to give 1 star in order to submit but I'd really rather give 0 stars. NOTHING in regards to customer service.
I wrote 3

.

I stop there for the first time the other day coming out of the hospital. I asked for 2 "empanadas " or "meat turnovers" when I got them i was surprise when she told me it was $3.25. I had never pay more than a dollar for empanadas but I figure they must be huge and delicious. I also order a passion fruit juice that up my balance to $8. I am not the type of person to complain but $5 for a small cup of juice that was water down with ice??? When I got to the car and saw the empanadas they were incredibly small and the meat tasted weird ... I thought to myself OMG they are taking advantage of people from other countries that don't know about spanish food. I said to myself never again...

and yes the staff is very rude ...

1
★☆☆☆☆

I stop there for the first time the other day coming out of the hospital. I asked for 2 "empanadas " or "meat turnovers" when I got them i was surprise when she told me it was $3.25. I had never pay more than a dollar for empanadas but I figure they must be huge and delicious. I also order a passion fruit juice that up my balance to $8. I am not the type of person to complain but $5 for a small cup of juice that was water down with ice??? When I got to the car and saw the empanadas they were incredibly small and the meat tasted weird ... I thought to myself OMG they are taking advantage of people from other countries that don't know about spanish food. I said to myself never again...

and yes the staff is very rude ...

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This was an unprecedented nightmare of an evening. After waiting 45minutes, we had a table and ordered food and had drinks (it is BYO alcohol, and they mix it for you for a hefty charge). Everything turned sour after we politely asked about the $25 charge for the 3 glasses/drinks (remember we brought the alcohol, so you?re charged for the ice cubes, water, & the traces of lemon juice). We expected a $5 charge per glass, and this is why we inquired about the charge.

The waitress (the older lady) rudely responded, ?I did not charge you for the cork fee, you use the bar time?? This only aggravated the situation and the feeling of being cheated (if you think of it you bring your own alcohol, and overall you pay more per person than if you had a drink at a real bar).

Anyhow, as a result we left a small tip. Well, this is when the situation turned very bad. She threw the money we had given her on the table, and the old waitress told us that it is the LAW TO GIVE >10% TIPS, and DEMANDED that WE PAY MORE TIP EVEN THOUGH HER SERVICE AND RUDENESS WAS UNACCEPTABLE. When attempted to leave the restaurant, she told us ?you are NOT leaving without paying more tips? and she physically blocked & locked the door detaining us in the restaurant and called the police (uncertain if this was a tactic to intimidate us)! I told her, that I am a regular customer and usually generous with tips, but this time the customer service was terrible and did not deserve a tip. Then, she told us that we were BANNED from this restaurant. After ~10 minutes, she finally conceded to let us go and physically pushed my friend out of the restaurant!!
So beware!

0
★☆☆☆☆

This was an unprecedented nightmare of an evening. After waiting 45minutes, we had a table and ordered food and had drinks (it is BYO alcohol, and they mix it for you for a hefty charge). Everything turned sour after we politely asked about the $25 charge for the 3 glasses/drinks (remember we brought the alcohol, so you?re charged for the ice cubes, water, & the traces of lemon juice). We expected a $5 charge per glass, and this is why we inquired about the charge.

The waitress (the older lady) rudely responded, ?I did not charge you for the cork fee, you use the bar time?? This only aggravated the situation and the feeling of being cheated (if you think of it you bring your own alcohol, and overall you pay more per person than if you had a drink at a real bar).

Anyhow, as a result we left a small tip. Well, this is when the situation turned very bad. She threw the money we had given her on the table, and the old waitress told us that it is the LAW TO GIVE >10% TIPS, and DEMANDED that WE PAY MORE TIP EVEN THOUGH HER SERVICE AND RUDENESS WAS UNACCEPTABLE. When attempted to leave the restaurant, she told us ?you are NOT leaving without paying more tips? and she physically blocked & locked the door detaining us in the restaurant and called the police (uncertain if this was a tactic to intimidate us)! I told her, that I am a regular customer and usually generous with tips, but this time the customer service was terrible and did not deserve a tip. Then, she told us that we were BANNED from this restaurant. After ~10 minutes, she finally conceded to let us go and physically pushed my friend out of the restaurant!!
So beware!

Pros: not anymore!

Cons: Bully & call the police if do not leave tip due to poor serv

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I still get hungry for the delicious food at Zafras after being away for six years! I have never tasted Cuban food so delicious. The ambiance is great, and the service is wonderful. If you are in the neighborhood, stop in and have a meal for me!

5
★★★★★

I still get hungry for the delicious food at Zafras after being away for six years! I have never tasted Cuban food so delicious. The ambiance is great, and the service is wonderful. If you are in the neighborhood, stop in and have a meal for me!

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this place is so quaint and intimate. It's also located away from the bustling crowd of washington ave. The food is always good though. The dishes may be south american based, but they're not weird eats at all. Try the chicken sandwich, its sooo good. The juices are freshly made. Some of the juices are made with the zest in them, so if thats not your forte, dont bother ordering. The decor is colorful, ethnic and cheery. Downside is that the space is soo small. There are only about 6 tables which fits 2-3 per table, 5 bar stools, and 1 table located outside. Street parking, which can be a hassle. Prices are fairly cheap. $6 per sandwich, $12 for bigger entrees.

2
★★★★☆

this place is so quaint and intimate. It's also located away from the bustling crowd of washington ave. The food is always good though. The dishes may be south american based, but they're not weird eats at all. Try the chicken sandwich, its sooo good. The juices are freshly made. Some of the juices are made with the zest in them, so if thats not your forte, dont bother ordering. The decor is colorful, ethnic and cheery. Downside is that the space is soo small. There are only about 6 tables which fits 2-3 per table, 5 bar stools, and 1 table located outside. Street parking, which can be a hassle. Prices are fairly cheap. $6 per sandwich, $12 for bigger entrees.

Pros: food, service, prices

Cons: parking;small space;

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The food is really good at this place, it's cozy and fun...I've been here a few times and have never been disappointed.

2
★★★★☆

The food is really good at this place, it's cozy and fun...I've been here a few times and have never been disappointed.

Pros: Good Food, cozy place (Small)

Cons: Might have a wait; service a little slow...

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You won't even notice that Zafra is a tiny place once you sit down and start enjoying the amosphere and the delicious food. They don't take reservations, but if you call ahead they can put you on the list. It's a bring your own bottle, so pick out your favorite and try something new off the menu. I recently went there with family and we ordered different dishes so we could all share. Perfect plan since it's so hard to only pick one thing for dinner. Go ahead....order apps and dessert too!

PROS: Not expensive, good presentation, delicious food
CONS: Small restaurant, doesn't take reservations

5
★★★★★

You won't even notice that Zafra is a tiny place once you sit down and start enjoying the amosphere and the delicious food. They don't take reservations, but if you call ahead they can put you on the list. It's a bring your own bottle, so pick out your favorite and try something new off the menu. I recently went there with family and we ordered different dishes so we could all share. Perfect plan since it's so hard to only pick one thing for dinner. Go ahead....order apps and dessert too!

PROS: Not expensive, good presentation, delicious food
CONS: Small restaurant, doesn't take reservations

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My bf and I went tonight and loved it! The service was awesome, the restaurant small and cozy. We felt like we were in someone's home. It is BYOB and they made Sangria for us which was really good. We asked the waiter to suggest dishes and he was spot on. The quesidilla much better and different than what one normally finds. The chicken was tender. The shrimp with mola sauce and kale was tasty. The tostonis crispy and not oily with a garlic sauce. The food was well portioned and there was a huge selection. Even the bread they gave us was toasted, warm and buttery.

2
★★★★★

My bf and I went tonight and loved it! The service was awesome, the restaurant small and cozy. We felt like we were in someone's home. It is BYOB and they made Sangria for us which was really good. We asked the waiter to suggest dishes and he was spot on. The quesidilla much better and different than what one normally finds. The chicken was tender. The shrimp with mola sauce and kale was tasty. The tostonis crispy and not oily with a garlic sauce. The food was well portioned and there was a huge selection. Even the bread they gave us was toasted, warm and buttery.

Pros: Food, Service, Sangria

Cons: None

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I haven't had the opportunity to explore the entire menu yet, however, the appetizers and soups are consistently good. The staff are really nice and attentive so you'll never have an empty glass.

4
★★★★☆

I haven't had the opportunity to explore the entire menu yet, however, the appetizers and soups are consistently good. The staff are really nice and attentive so you'll never have an empty glass.

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Zafra's is a really cozy restaurant with nice Cuban/Spanish decor and good food. I love their toasted flatbread that they give you a the beginning of the meal. The entrees are exotic but delicious. You can also bring your own wine to have sangria made. Highly recommended!

5
★★★★★

Zafra's is a really cozy restaurant with nice Cuban/Spanish decor and good food. I love their toasted flatbread that they give you a the beginning of the meal. The entrees are exotic but delicious. You can also bring your own wine to have sangria made. Highly recommended!

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I've been there once before, food is decent, service and ambience is poor. This time I had a party of 8 people and I made a reservation 4 days in advance and even gave them my phone number. Showed up on a hot weekend night, the whole restaurant is full for one party who reserved for 20 and showed up with 35. The owner and matre-d said that we could either sit outside (90 degrees and 100% humidity) or we could go somewhere else! No Apology, No "i'm sorry" and I had even given them my phone number to call if they had a problem. Becuase of their complete lack of sympathy I will never eat at this place or Chucaramamma (they own both) again.

1
★★☆☆☆

I've been there once before, food is decent, service and ambience is poor. This time I had a party of 8 people and I made a reservation 4 days in advance and even gave them my phone number. Showed up on a hot weekend night, the whole restaurant is full for one party who reserved for 20 and showed up with 35. The owner and matre-d said that we could either sit outside (90 degrees and 100% humidity) or we could go somewhere else! No Apology, No "i'm sorry" and I had even given them my phone number to call if they had a problem. Becuase of their complete lack of sympathy I will never eat at this place or Chucaramamma (they own both) again.

Pros: They have food

Cons: Rude, Rude, Rude

 

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