Roxanne's Restaurant

★★★★☆
  • 150 Franklin Turnpike

    Mahwah, NJ 07430

    Map & Directions
  • 201-529-0007

About Roxanne's Restaurant

Hours
Daily, 11:30am - 11pm

Food

Food
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4.0 5
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The food is good, but THE SERVICE IS CONSISTENTLY VERY POOR. Because of the service, we will not be returning. Were the service even marginally better/up to Olive Garden standards, I would rate Roxanne's a 3.5. Although they are a little pricey for what they serve- $20 for shrimp parmesan and you don't even offer bread with it, let alone a small side salad?

We've been here three times & had three different waiters. All of them offered very poor service- ranging from very brisk to the point of being RUDE, messing up simple drink orders (happened 2/3 times), having to ask THREE times for our first glass of water (this happened w/two different servers), taking forever to bring the check (15 minutes! and then after 10 minutes w/no one coming for it I finally carried it up), or as happened April 14th- bringing the check JUST TWO MINUTE AFTER THEY BROUGHT OUR ENTREES. Talk about the bums' rush!
I was much nicer to our waitress than she was to us, and WE were the customers.

Unacceptably rude, especially when with just 3 of us, our bill totalled $157 (we had several rounds of drinks). Then we had to sit there trying to gulp down our drinks and finish our food with the staff all staring at us while they poured beer for each other & cleaned up around us. This made us VERY uncomfortable! We didn't know they closed at 10p which they should have told us rather than fill our last drink order at 10p and then sit there staring. I don't know who the manager was, but had we not just had a very difficult day with a relative in the hospital, we would have told him why we will not be returning. To make matters even worse, when I reheated the leftover shrimp the next day, I woke up in the middle of the night with bad cramps. UNACCEPTABLE on so many levels!!!

2
★★☆☆☆

The food is good, but THE SERVICE IS CONSISTENTLY VERY POOR. Because of the service, we will not be returning. Were the service even marginally better/up to Olive Garden standards, I would rate Roxanne's a 3.5. Although they are a little pricey for what they serve- $20 for shrimp parmesan and you don't even offer bread with it, let alone a small side salad?

We've been here three times & had three different waiters. All of them offered very poor service- ranging from very brisk to the point of being RUDE, messing up simple drink orders (happened 2/3 times), having to ask THREE times for our first glass of water (this happened w/two different servers), taking forever to bring the check (15 minutes! and then after 10 minutes w/no one coming for it I finally carried it up), or as happened April 14th- bringing the check JUST TWO MINUTE AFTER THEY BROUGHT OUR ENTREES. Talk about the bums' rush!
I was much nicer to our waitress than she was to us, and WE were the customers.

Unacceptably rude, especially when with just 3 of us, our bill totalled $157 (we had several rounds of drinks). Then we had to sit there trying to gulp down our drinks and finish our food with the staff all staring at us while they poured beer for each other & cleaned up around us. This made us VERY uncomfortable! We didn't know they closed at 10p which they should have told us rather than fill our last drink order at 10p and then sit there staring. I don't know who the manager was, but had we not just had a very difficult day with a relative in the hospital, we would have told him why we will not be returning. To make matters even worse, when I reheated the leftover shrimp the next day, I woke up in the middle of the night with bad cramps. UNACCEPTABLE on so many levels!!!

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We patronize this restaurant at least twice a week. The pizza and fried calamari are to die for! We have sampled many of their menu selections and each one is always done to perfection. The service is great, there are no slackers. George does a fabulous job managing this place. This restaurant has spoiled us and every time we eat someplace else we compare it to "Roxanne's".

5
★★★★★

We patronize this restaurant at least twice a week. The pizza and fried calamari are to die for! We have sampled many of their menu selections and each one is always done to perfection. The service is great, there are no slackers. George does a fabulous job managing this place. This restaurant has spoiled us and every time we eat someplace else we compare it to "Roxanne's".

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This is just a nice restaurant. You can go there on a date, or just go with friends. They have a huge variety of food. Also they have brick oven pizza which is amazing. Staff is very friendly.

5
★★★★★

This is just a nice restaurant. You can go there on a date, or just go with friends. They have a huge variety of food. Also they have brick oven pizza which is amazing. Staff is very friendly.

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I really enjoyed this restaurant. The place itself was very nice, with a nice outdoor setup. The food itself is ok, but overall I enjoyed the experience.

4
★★★★☆

I really enjoyed this restaurant. The place itself was very nice, with a nice outdoor setup. The food itself is ok, but overall I enjoyed the experience.

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The sauces were great! Very fresh ingredients. I will return since now NJ has mandated no smoking in restaurants (it was a problem with a child). They have outdoor dining. They accept credit cards and you can purchase gift certificates.

PROS: fresh ingredients
CONS: none now

4
★★★★☆

The sauces were great! Very fresh ingredients. I will return since now NJ has mandated no smoking in restaurants (it was a problem with a child). They have outdoor dining. They accept credit cards and you can purchase gift certificates.

PROS: fresh ingredients
CONS: none now

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