County Line Hardware

★★★☆☆
  • 2275 West County Line

    Jackson, NJ 08527

    Map & Directions
  • 732-363-5566

Home & Garden

Home & Garden
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well where do i start... this guy is the worst.... never have i been so INSULTED an AGREVATED while trying to get some assitance in ordering my artic cat parts. ( unfortunately he's the only one in the area ) He's there to help people, an the reason that they ask questions is because they need guidance, if i knew the anwsers i would just order on line myself. please never subject yourself to this, everyone in jackson nj know of these people, An i don't know how they manage to stay in bizness, he is rude,condesending, obnoxious, belittling horrendous,dishearten, i can go on an on. NOW ... i know why he brings his dogs to work, i think if he didn't have them there someone probably would have knocked him out already, one of these days he going to meet his match, an piss someone off really bad an i wouldn't feel at all bad, if something were to happen to him. ( i probably reward him or them ). an as for all the possitive reviews i can't see that being at all true they must surf this site. don't spend another nickle in there

1
★☆☆☆☆

well where do i start... this guy is the worst.... never have i been so INSULTED an AGREVATED while trying to get some assitance in ordering my artic cat parts. ( unfortunately he's the only one in the area ) He's there to help people, an the reason that they ask questions is because they need guidance, if i knew the anwsers i would just order on line myself. please never subject yourself to this, everyone in jackson nj know of these people, An i don't know how they manage to stay in bizness, he is rude,condesending, obnoxious, belittling horrendous,dishearten, i can go on an on. NOW ... i know why he brings his dogs to work, i think if he didn't have them there someone probably would have knocked him out already, one of these days he going to meet his match, an piss someone off really bad an i wouldn't feel at all bad, if something were to happen to him. ( i probably reward him or them ). an as for all the possitive reviews i can't see that being at all true they must surf this site. don't spend another nickle in there

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I love this place. I even go there on the weekends to see all the people with their crazy questions walk in, Yesterday a guy walked in to the hardware store and looked around and asked if this was a hardware store!!! Last weekend I spent 2 hours playing with their dogs and people watching This place is greater than Great Adventure! And yes Great People and FUNNY. If you don't get it there must be a reason!!! G.S. K&G

5
★★★★★

I love this place. I even go there on the weekends to see all the people with their crazy questions walk in, Yesterday a guy walked in to the hardware store and looked around and asked if this was a hardware store!!! Last weekend I spent 2 hours playing with their dogs and people watching This place is greater than Great Adventure! And yes Great People and FUNNY. If you don't get it there must be a reason!!! G.S. K&G

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Business Response:

Owner Thanks for spending time with us!
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I am not sure if any of these reviews have anything to do with the service or quality of the products or just the sour grapes that come from some people when they don't get what they want for nothing.Even the last review-- really -- talk at local parties --- do you have any idea how much this guy gives back to the community??? Are you serious???? I go to County Line all the time and I have to say I am always satisfied. I usually deal with the wife or the kids but they often call on the owner for some of his expertise. If you had a bad experience in there I think there is a great possibility you brought it on yourself. By the way that kid of his can fix anyhting and keep it running!!!

4
★★★★☆

I am not sure if any of these reviews have anything to do with the service or quality of the products or just the sour grapes that come from some people when they don't get what they want for nothing.Even the last review-- really -- talk at local parties --- do you have any idea how much this guy gives back to the community??? Are you serious???? I go to County Line all the time and I have to say I am always satisfied. I usually deal with the wife or the kids but they often call on the owner for some of his expertise. If you had a bad experience in there I think there is a great possibility you brought it on yourself. By the way that kid of his can fix anyhting and keep it running!!!

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Business Response:

Owner Thanks for the good review. Hope we can continue to help you with all your hardware needs. Will pass your message along to Keenan, we are proud to have him as our mechanic!
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i use to defend this guy when I went to local parties and I would be you just have to take him with a grain of salt. After the last time though I was in there and he insulted me because I did not know the answer to his question I was like that is it I will never walk in here again. I laugh at some of the reviews because they are right on get insulted but you keep going back i do not care how knowledgable he is. Also if you are at a party in town and the conversation is in a lull mention County Line and I will guarentee you this will jump start the conversation. All the comments are negative if this guy had some sense of customer service and how to treat customers their would be lines out the door.

1
★☆☆☆☆

i use to defend this guy when I went to local parties and I would be you just have to take him with a grain of salt. After the last time though I was in there and he insulted me because I did not know the answer to his question I was like that is it I will never walk in here again. I laugh at some of the reviews because they are right on get insulted but you keep going back i do not care how knowledgable he is. Also if you are at a party in town and the conversation is in a lull mention County Line and I will guarentee you this will jump start the conversation. All the comments are negative if this guy had some sense of customer service and how to treat customers their would be lines out the door.

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Business Response:

Owner Sorry your experience in our store was not as happy as you would like. It can be exasperating for you when we question you about your project and you really don't know the answers. We ask the questions so we can give you the correct answers and the correct products.We hope you give us the chance to serve you again.
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I read some of these comments on the net and I went there with trepidation but, I needed a line trimmer and he was the dealer I was directed to.It was one of the funniest shopping experiences of my life. That guy has a very dry sence of humor and we hit it off great. I think you people all need to lighten up and realize that if you go in there with a sence of humor you will come out with a smile on your face. He was even telling jokes and his wife was asking us not to encourage him. I want to thank him for ALL the fun!!!!

5
★★★★★

I read some of these comments on the net and I went there with trepidation but, I needed a line trimmer and he was the dealer I was directed to.It was one of the funniest shopping experiences of my life. That guy has a very dry sence of humor and we hit it off great. I think you people all need to lighten up and realize that if you go in there with a sence of humor you will come out with a smile on your face. He was even telling jokes and his wife was asking us not to encourage him. I want to thank him for ALL the fun!!!!

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Business Response:

Owner Thank you for the kind words. Hope to see you again soon!
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The owner is a nasty, rude,mean, sarcastic and condescending man. I have purchased many items there because he sells the best products there i.e. simplicity snow blowers, Stihl chainsaws, at the best prices and he always has all the parts needed for repairs, and lots of items you cant get at Lowes and Home Depot. But every time I go there I just cant stand dealing with this man.If he had a reasonable attitude I would spend much more there.

1
★☆☆☆☆

The owner is a nasty, rude,mean, sarcastic and condescending man. I have purchased many items there because he sells the best products there i.e. simplicity snow blowers, Stihl chainsaws, at the best prices and he always has all the parts needed for repairs, and lots of items you cant get at Lowes and Home Depot. But every time I go there I just cant stand dealing with this man.If he had a reasonable attitude I would spend much more there.

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This place really helped me out through this last snow storm!! I brought my snow blower in for repair, never expecting it to be done in time for the snow, but the night before the snow came, I got a call that said my machine was ready to go!! Not only did they fix my machine, they had loads of ice melt and shovels still in stock when the big stores were out. Now that's a hardware store!! This place has won me as a customer for good!! I'm saying goodbye to Lowes and Home Depot!!

5
★★★★★

This place really helped me out through this last snow storm!! I brought my snow blower in for repair, never expecting it to be done in time for the snow, but the night before the snow came, I got a call that said my machine was ready to go!! Not only did they fix my machine, they had loads of ice melt and shovels still in stock when the big stores were out. Now that's a hardware store!! This place has won me as a customer for good!! I'm saying goodbye to Lowes and Home Depot!!

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I have to laugh when I see if the good comments about this store, obviously they are bogus, probably written by a family member or by the owners themselves. The last comment states they had plenty of snowshovels which simply isn't true... they were completely sold out. Also check out the BBB website... they got an "F" rating. Lastly, they told me they were an authorized dealer for Honda snowblowers but when I check on Honda website they weren't. They must monitor this site because the next post you see will probably be a positive one with 5 stars that they entered themselves.

1
★☆☆☆☆

I have to laugh when I see if the good comments about this store, obviously they are bogus, probably written by a family member or by the owners themselves. The last comment states they had plenty of snowshovels which simply isn't true... they were completely sold out. Also check out the BBB website... they got an "F" rating. Lastly, they told me they were an authorized dealer for Honda snowblowers but when I check on Honda website they weren't. They must monitor this site because the next post you see will probably be a positive one with 5 stars that they entered themselves.

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I love this place!! They always have everything you could ever need and are willing to help you every step of the way! The people there are really nice and have a great sense of humor! It's the kind of place where everybody knows your name! Their prices are low and their service is great! I can't wait till they move to their new building in the next year cause it will be even closer to my house! Who needs Home Depot with a real hardware store right around the corner?

5
★★★★★

I love this place!! They always have everything you could ever need and are willing to help you every step of the way! The people there are really nice and have a great sense of humor! It's the kind of place where everybody knows your name! Their prices are low and their service is great! I can't wait till they move to their new building in the next year cause it will be even closer to my house! Who needs Home Depot with a real hardware store right around the corner?

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I have been an on and off customer of County Line Hardware for many years but last week was the last straw. I admit that I would go there because of the close proximity to my home since I live in Jackson but not anymore. I could put up with the strange and rude attitude that I would get there if I needed something quickly but never again. I brought a chain saw in for repair and said not to go over $20 to fix it since I got the saw for free. When I went in to pick up my "fixed" saw I was charged $20. When I asked Marty, the owner, what was wrong with the saw he went to check with his mechanic, when he came back he told me that it actually wasn't fixed and that was their standard charge for looking at any power tool to be fixed. I was told the repair charge would be over $60. So i was charged $20 to be told the saw was not fixed and would cost plenty more to fix it. Thanks you jack a**!! I will never step foot in your store again! Don't go there for any sort of repair unless you want to get ripped off.

1
★☆☆☆☆

I have been an on and off customer of County Line Hardware for many years but last week was the last straw. I admit that I would go there because of the close proximity to my home since I live in Jackson but not anymore. I could put up with the strange and rude attitude that I would get there if I needed something quickly but never again. I brought a chain saw in for repair and said not to go over $20 to fix it since I got the saw for free. When I went in to pick up my "fixed" saw I was charged $20. When I asked Marty, the owner, what was wrong with the saw he went to check with his mechanic, when he came back he told me that it actually wasn't fixed and that was their standard charge for looking at any power tool to be fixed. I was told the repair charge would be over $60. So i was charged $20 to be told the saw was not fixed and would cost plenty more to fix it. Thanks you jack a**!! I will never step foot in your store again! Don't go there for any sort of repair unless you want to get ripped off.

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0 out of 1 people found this review helpful.

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I got some plumbing advice at CLH that saved me thousands of dollars. The owner talked me through my whole project.He was amazingly patient with me even though I had NO idea what I was doing.I can't wait till he sees me next weekend for my electrical project! I will let you know if his patience extends that far!!!

4
★★★★☆

I got some plumbing advice at CLH that saved me thousands of dollars. The owner talked me through my whole project.He was amazingly patient with me even though I had NO idea what I was doing.I can't wait till he sees me next weekend for my electrical project! I will let you know if his patience extends that far!!!

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This place is great! The people there aren't rude like all these reviews claim; they just don't take customers' crap! Their prices are usually much lower than the big stores, plus the people actually know what they're doing and can help you through any project. I can't wait till they move to their new location and get outta that plaza! One review here says the new location fell through but that is false; probably some hot shot who is jumping to conclusions without knowing one thing about a business that has been around since the 1960s and continues everyday to help customers in need!!!! I love this store and always go there before I head to Home Depot because they always have what I need and I don't need to go searching for it, the employees show you right to what you are looking for! Can't ask for more!

5
★★★★★

This place is great! The people there aren't rude like all these reviews claim; they just don't take customers' crap! Their prices are usually much lower than the big stores, plus the people actually know what they're doing and can help you through any project. I can't wait till they move to their new location and get outta that plaza! One review here says the new location fell through but that is false; probably some hot shot who is jumping to conclusions without knowing one thing about a business that has been around since the 1960s and continues everyday to help customers in need!!!! I love this store and always go there before I head to Home Depot because they always have what I need and I don't need to go searching for it, the employees show you right to what you are looking for! Can't ask for more!

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1 out of 1 people found this review helpful.

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These guys are the biggest a**holes I have ever dealt with. They are rude and obnoxious. I would only use them as a last resort. I had the audacity to ask them if they were sure the part they gave me would fit, and the guy flipped out on me. "I've been doing this for Forty years, you come in here and then call me a liar and that I don't know what I'm doing". And "If I check it and I'm right, I'm gonna charge you double". What a freakin' tool!! Avoid this place at all cost, unless you are a masochist!! Oh, and by the way the BBB gives them a big fat "F" grade. You have been warned...again!

1
★☆☆☆☆

These guys are the biggest a**holes I have ever dealt with. They are rude and obnoxious. I would only use them as a last resort. I had the audacity to ask them if they were sure the part they gave me would fit, and the guy flipped out on me. "I've been doing this for Forty years, you come in here and then call me a liar and that I don't know what I'm doing". And "If I check it and I'm right, I'm gonna charge you double". What a freakin' tool!! Avoid this place at all cost, unless you are a masochist!! Oh, and by the way the BBB gives them a big fat "F" grade. You have been warned...again!

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0 out of 2 people found this review helpful.

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I have been there a number of times...although after every time I ask myself, WHY? The owner...yes, he's the one with the mustache, seems to go out of his way to treat people as if they were idiots. Ask him a question, and his implied response is "Why don't you know the answer yourself". He's knowledgeable, but in such a condescending way, it's become too aggravating to think about going back. The convenience of their location is not worth the annoyance...I'll stop being lazy and drive the few extra minutes to his nearest competitor next time. I'm glad his deal to move to a newer and bigger location fell through! You know the old, "What goes around, comes around!"

1
★☆☆☆☆

I have been there a number of times...although after every time I ask myself, WHY? The owner...yes, he's the one with the mustache, seems to go out of his way to treat people as if they were idiots. Ask him a question, and his implied response is "Why don't you know the answer yourself". He's knowledgeable, but in such a condescending way, it's become too aggravating to think about going back. The convenience of their location is not worth the annoyance...I'll stop being lazy and drive the few extra minutes to his nearest competitor next time. I'm glad his deal to move to a newer and bigger location fell through! You know the old, "What goes around, comes around!"

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1 out of 3 people found this review helpful.

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I agree with the other reviewers who said that the younger guys at the shop seem friendly and helpful, but the older guy that works here (I assume he is the owner) was so incredibly rude to me, I couldn't figure out what I did or said to him that would make me deserve the kind of treatment I got. I brought in a piece of equipment for repair but all I got in return were short, snappy, rude remarks. It was the first time I ever went to this store, (because the equipment manufacturer told me they are an authorized repair shop), but I will never go back, ever. I was actually looking forward to a mutually beneficial future relationship with this store, hoping that it would have a small-town, friendly feel to it, where you could get helpful advice and good prices. Well, this A-hole blew it for me. I won't ever go back and I plan to tell anyone who will listen that they shouldn't go near this place. Unbelievable. Stay away, they don't want your business. They just want to insult you. If I could give zero stars, I would.

1
★☆☆☆☆

I agree with the other reviewers who said that the younger guys at the shop seem friendly and helpful, but the older guy that works here (I assume he is the owner) was so incredibly rude to me, I couldn't figure out what I did or said to him that would make me deserve the kind of treatment I got. I brought in a piece of equipment for repair but all I got in return were short, snappy, rude remarks. It was the first time I ever went to this store, (because the equipment manufacturer told me they are an authorized repair shop), but I will never go back, ever. I was actually looking forward to a mutually beneficial future relationship with this store, hoping that it would have a small-town, friendly feel to it, where you could get helpful advice and good prices. Well, this A-hole blew it for me. I won't ever go back and I plan to tell anyone who will listen that they shouldn't go near this place. Unbelievable. Stay away, they don't want your business. They just want to insult you. If I could give zero stars, I would.

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1 out of 3 people found this review helpful.

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VERY RUDE STAFF. and very unhelpful.Me and my family felt so unwanted as customers here. We rented a Budget truck from them and have had nothing but problems, they we're extremely rude and not understanding about me and my husbands situation ( he's military and was coming back here to move ) They slipped us so many hidden fees and they also charged us surcharges that on the website are clearly stated DO NOT apply with military personal travling on orders ( which we provided at time of rental). We we're quoted one price that was great and after everything we we're WAYY over what the quoted us! They we're so unhelpful and when i called to ask about the charges they were SOOOOOOOO rude to me and my family. i will NEVER go here again and i advise other people to go else where. you think this is a nice little family owned business well you are wrong. nothing but rude unhelpful grumpy people. I GIVE YOU A ZERO !!!

1
★☆☆☆☆

VERY RUDE STAFF. and very unhelpful.Me and my family felt so unwanted as customers here. We rented a Budget truck from them and have had nothing but problems, they we're extremely rude and not understanding about me and my husbands situation ( he's military and was coming back here to move ) They slipped us so many hidden fees and they also charged us surcharges that on the website are clearly stated DO NOT apply with military personal travling on orders ( which we provided at time of rental). We we're quoted one price that was great and after everything we we're WAYY over what the quoted us! They we're so unhelpful and when i called to ask about the charges they were SOOOOOOOO rude to me and my family. i will NEVER go here again and i advise other people to go else where. you think this is a nice little family owned business well you are wrong. nothing but rude unhelpful grumpy people. I GIVE YOU A ZERO !!!

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1 out of 2 people found this review helpful.

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The place is fully stocked with anything you need. Prices a little high. But the customer service is terrible. The people working there are totally rude. Especially the older gentleman who i believe is the owner. He is so nasty and think a customer should know everything about everything. He has a mustache and is about 50...His kids now work there alot and they are better then this gentleman. IF you go into this store and see this gentleman i would suggest you turn around and go to home depot...

3
★★★☆☆

The place is fully stocked with anything you need. Prices a little high. But the customer service is terrible. The people working there are totally rude. Especially the older gentleman who i believe is the owner. He is so nasty and think a customer should know everything about everything. He has a mustache and is about 50...His kids now work there alot and they are better then this gentleman. IF you go into this store and see this gentleman i would suggest you turn around and go to home depot...

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1 out of 2 people found this review helpful.

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County Line Hardware is the best! You can find everything there, along with a knowledgeable crew to help you every step of the way! Every time I go there, it's always an upbeat, friendly, humorous environment-nothing you'll ever get at Home Depot!! It's run by the owners and family and have been around forever! They have everything from nuts and bolts to commercial lawn equipment to ATVs!! Not to mention their prices are often lower than the big stores! Everybody needs a hardware store and County Line Hardware is mine for sure!

5
★★★★★

County Line Hardware is the best! You can find everything there, along with a knowledgeable crew to help you every step of the way! Every time I go there, it's always an upbeat, friendly, humorous environment-nothing you'll ever get at Home Depot!! It's run by the owners and family and have been around forever! They have everything from nuts and bolts to commercial lawn equipment to ATVs!! Not to mention their prices are often lower than the big stores! Everybody needs a hardware store and County Line Hardware is mine for sure!

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0 out of 2 people found this review helpful.

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Yes, they are convenient if you live in Jackson,they do have a wide variety of inventory and sometimes I can look past their rudeness.Although after my last visit to County Line Hardware I have vowed never to step foot in that establishment again. They do not know how to treat their patrons I think sometimes they loose sight as to who is keeping them in business. As a former business owner I do know that customer service is very important ,I congratulate those of you who have received some from them, for the rest of us we will find somewhere else to go.

1
★☆☆☆☆

Yes, they are convenient if you live in Jackson,they do have a wide variety of inventory and sometimes I can look past their rudeness.Although after my last visit to County Line Hardware I have vowed never to step foot in that establishment again. They do not know how to treat their patrons I think sometimes they loose sight as to who is keeping them in business. As a former business owner I do know that customer service is very important ,I congratulate those of you who have received some from them, for the rest of us we will find somewhere else to go.

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2 out of 3 people found this review helpful.

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I went to pick up a flexible hose adapter for installing a new faucet. When I went to the checkout...I had no cash. I tried to pay with my credit card for a $2.39 purchase. The young man at the counter said .. "just take it, you can come in next time and pay" Wow you wont find that at Home Depot!!
Needless to say that Friday I came back in and paid up. They have won me over as far as going to County Line instead of the big name stores.

5
★★★★★

I went to pick up a flexible hose adapter for installing a new faucet. When I went to the checkout...I had no cash. I tried to pay with my credit card for a $2.39 purchase. The young man at the counter said .. "just take it, you can come in next time and pay" Wow you wont find that at Home Depot!!
Needless to say that Friday I came back in and paid up. They have won me over as far as going to County Line instead of the big name stores.

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1 out of 1 people found this review helpful.

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When you visit County Line Hardware be prepared for the following:

Huge (somewhat out of control) Inventory, Mom and Pop Flavour (complete with dogs, gosssip, and a cast of regular scurges that could only be found on a TV sitcom), Seasoned Knowledgeable Personnel, and a Disdain for Customer Service that will make you regret your visit every time.

Like a necessary evil (arrogance peppered with a cloying smugness) you'll pay a little more for the convenience of not traveling 10 minutes longer to visit Home Depot or Lowes, however, the price you'll pay is not as much in dollars, as it is in sense.

2
★★☆☆☆

When you visit County Line Hardware be prepared for the following:

Huge (somewhat out of control) Inventory, Mom and Pop Flavour (complete with dogs, gosssip, and a cast of regular scurges that could only be found on a TV sitcom), Seasoned Knowledgeable Personnel, and a Disdain for Customer Service that will make you regret your visit every time.

Like a necessary evil (arrogance peppered with a cloying smugness) you'll pay a little more for the convenience of not traveling 10 minutes longer to visit Home Depot or Lowes, however, the price you'll pay is not as much in dollars, as it is in sense.

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1 out of 2 people found this review helpful.

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The guys in this store really helped me with my lawn mower repair problem. I avoided a repair bill because the mechanic told me what to check before I wasted my money bringing it in for service and helped me repair it myself.
Thank you, thank you, thank you?

5
★★★★★

The guys in this store really helped me with my lawn mower repair problem. I avoided a repair bill because the mechanic told me what to check before I wasted my money bringing it in for service and helped me repair it myself.
Thank you, thank you, thank you?

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1 out of 1 people found this review helpful.

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On a number of occasions, I went there and was greeted by people who really didn't seem to care about my problem. They were supposed to be a service center for Troy-Bilt products (as list on the maufacterer's site), but they turned their noses up on me, and said they were not.

The employees spent more time gossiping than helping. When you walk in, they give you the "what do you want" attitude. Their prices were too high as well.

The best hardware store was Lakehurst Hardware.

1
★☆☆☆☆

On a number of occasions, I went there and was greeted by people who really didn't seem to care about my problem. They were supposed to be a service center for Troy-Bilt products (as list on the maufacterer's site), but they turned their noses up on me, and said they were not.

The employees spent more time gossiping than helping. When you walk in, they give you the "what do you want" attitude. Their prices were too high as well.

The best hardware store was Lakehurst Hardware.

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2 out of 2 people found this review helpful.

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County Line Hardware is a fully stocked store. It is amazing how much you can actually find there. Better than the Home Depot any day. The business is run by the owners and their family and they are truly knowledgeable and able to answer your questions.

4
★★★★☆

County Line Hardware is a fully stocked store. It is amazing how much you can actually find there. Better than the Home Depot any day. The business is run by the owners and their family and they are truly knowledgeable and able to answer your questions.

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1 out of 1 people found this review helpful.

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This store has everything you can think of and even more. From paints to great Christmas decorations to everyday household gadgets, you'll find it here. You can even buy penny candies there. There are tool rentals available along with heavy equipment. You will pay extra for the personal attention you get but sometimes it's worth the extra money. Very friendly mom & pop type business.

4
★★★★☆

This store has everything you can think of and even more. From paints to great Christmas decorations to everyday household gadgets, you'll find it here. You can even buy penny candies there. There are tool rentals available along with heavy equipment. You will pay extra for the personal attention you get but sometimes it's worth the extra money. Very friendly mom & pop type business.

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1 out of 1 people found this review helpful.

 

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