Valley Brook Veterinary Hospital

★★★☆☆
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  • 3-21 Saddle River Rd

    Fair Lawn, NJ 07410

    Map & Directions
  • 201-630-8382

About Valley Brook Veterinary Hospital

Categories
  • Pet Services
  • Animal Hospitals
  • Veterinarians
  • Emergency Vets
Details
  • Emergency Room
  • Microchip Implants
  • Neutering
  • Spaying
Hours
M 9am-7:30pm, Tu 9am-6:30pm, W 9am-7:30pm, Th-F 9am-6:30pm, Sa 8:15am-12:30pm, Su Closed
Special Offer
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3.3125 16
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Excellent care, friendly staff. I had to put my friends dog to sleep, he was 17 and sick, but it is still a very difficult thing to do. made us and the dog very comfortable, gave us good advice, and were so caring and supportive. i was so impressed i went back with my own dog when he was due for his shots.

4
★★★★☆

Excellent care, friendly staff. I had to put my friends dog to sleep, he was 17 and sick, but it is still a very difficult thing to do. made us and the dog very comfortable, gave us good advice, and were so caring and supportive. i was so impressed i went back with my own dog when he was due for his shots.

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My mistake was I mentioned I was from out of town. I took my dog in because he developed a swollen ankle overnight. He has been suffering from aches and pains. After the doctors review she wanted to proceed with test for this and that, xrays, blood work, and so on. After all was said and done she contributed the pains to Arthritis (dah), the swelling she assumed was an infection, wasn't sure how but prescribed antibiotics. WhenI was given the bill of $780 I was in shock. They apparently saw a sucker and decoded to do whatever they deemed was a reason to dip into my pockets. From complete blood work to xrays of the chest (?!!) and the ankle.
I asked why, they said they were screening for cancer..!! CANCER!! Even after they did blood work and it was perfect! WOW, how can they be so stupid? Here is a 10 year old dog and they decide for themselves how much money I'm willing to spend. They apparently have to find any excuse to use all their in house equipment and labs to support their overhead.
So I'm left to start a boycott on their practice and ask the senators office to sponsor a bill to mandate all veterinarian office to give written estimates for all patients prior to providing service. Yup, I have time on my hands. If you see me on Saddle River Road HONK! Anyone interested in joining me in the boycott which is the first step to publc awarness tru media and legislative action JOABJERI@YAHOO.com

1
★☆☆☆☆

My mistake was I mentioned I was from out of town. I took my dog in because he developed a swollen ankle overnight. He has been suffering from aches and pains. After the doctors review she wanted to proceed with test for this and that, xrays, blood work, and so on. After all was said and done she contributed the pains to Arthritis (dah), the swelling she assumed was an infection, wasn't sure how but prescribed antibiotics. WhenI was given the bill of $780 I was in shock. They apparently saw a sucker and decoded to do whatever they deemed was a reason to dip into my pockets. From complete blood work to xrays of the chest (?!!) and the ankle.
I asked why, they said they were screening for cancer..!! CANCER!! Even after they did blood work and it was perfect! WOW, how can they be so stupid? Here is a 10 year old dog and they decide for themselves how much money I'm willing to spend. They apparently have to find any excuse to use all their in house equipment and labs to support their overhead.
So I'm left to start a boycott on their practice and ask the senators office to sponsor a bill to mandate all veterinarian office to give written estimates for all patients prior to providing service. Yup, I have time on my hands. If you see me on Saddle River Road HONK! Anyone interested in joining me in the boycott which is the first step to publc awarness tru media and legislative action JOABJERI@YAHOO.com

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.

I rescued a puppy last year. He ate a dishrag and could not pass it. My son brought him to Oradell Animal Hospital. They informed him that the surgery would be in the $7,000 to $10,000 range. I just don't have that kind of money. I called the rescue group from which the dog came and they asked me to call Valleybrook Vet. After several conversations, they did the surgery on my dog for $2,000. No hidden fees. They gave me a case of special diet dog food for him and he came home on meds...at no extra cost.
Since then, I have been to this practice several times. They always take their time w/ my pets. I am sometimes in their office for 20-25 minutes so they can answer all of my questions to my satisfaction. My only negative thing to say is that the waiting room time can be very, very long. Perhaps due to the fact that they do spend so much time with each person. Maybe they shouldn't schedule appointments so close.

4
★★★★☆

I rescued a puppy last year. He ate a dishrag and could not pass it. My son brought him to Oradell Animal Hospital. They informed him that the surgery would be in the $7,000 to $10,000 range. I just don't have that kind of money. I called the rescue group from which the dog came and they asked me to call Valleybrook Vet. After several conversations, they did the surgery on my dog for $2,000. No hidden fees. They gave me a case of special diet dog food for him and he came home on meds...at no extra cost.
Since then, I have been to this practice several times. They always take their time w/ my pets. I am sometimes in their office for 20-25 minutes so they can answer all of my questions to my satisfaction. My only negative thing to say is that the waiting room time can be very, very long. Perhaps due to the fact that they do spend so much time with each person. Maybe they shouldn't schedule appointments so close.

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.

I have been going to Valley Brook for some 15 years seeing Dr. Riskin and he is absolutley the best!! Everytime i have an emergency they always put me right in the next appointment! Dr. Riskin is hands down the best doctor ever. He always explains exactly what is going on and gets straight to the point. He calls evertime with bloodwork. He never sugarcoats anything and tells it from his point and what he treatments he thinks will work best. The staff is phonominal and cannot say enough great things about them! Dr. Riskin is the best vet and the practice is wonderful : )

5
★★★★★

I have been going to Valley Brook for some 15 years seeing Dr. Riskin and he is absolutley the best!! Everytime i have an emergency they always put me right in the next appointment! Dr. Riskin is hands down the best doctor ever. He always explains exactly what is going on and gets straight to the point. He calls evertime with bloodwork. He never sugarcoats anything and tells it from his point and what he treatments he thinks will work best. The staff is phonominal and cannot say enough great things about them! Dr. Riskin is the best vet and the practice is wonderful : )

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.

I had an emergency with my dog on a Jewish Holiday following a weekend. I was able to get an appointment right away! I saw Dr. Ruskin the following day, and he explained the results of the bloodwork to me. I think this practice is wonderful.

5
★★★★★

I had an emergency with my dog on a Jewish Holiday following a weekend. I was able to get an appointment right away! I saw Dr. Ruskin the following day, and he explained the results of the bloodwork to me. I think this practice is wonderful.

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.

They figure out problem of my dog. It cost me 800$ (all tests), but in 2 days they got diagnos right. Only problem they cannot predict what can be a problem

3
★★★☆☆

They figure out problem of my dog. It cost me 800$ (all tests), but in 2 days they got diagnos right. Only problem they cannot predict what can be a problem

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.

I believe that the review below that was just written is fictitious and was written by the staff to counter the negative reviews.

My experience is truthful and factual. Its sad because this is what these people have to resort to. They would rather spend their time and money on making this stuff up then to focus on the clients and patients.

Now the damage is done and it all could have been avoided by a 5 mintue call from the doctor who obviously doesn't care enough about the animals or the clients to make the call.

The other problem is they don't even see us as paying customers. Remember, the customer is always right. Now they've lost business, money and time.

Again, the bottom line is the doctor prescribed the wrong treatment and he should care enough and be professional enough to be able to discuss that intelligently with a client.

1
★☆☆☆☆

I believe that the review below that was just written is fictitious and was written by the staff to counter the negative reviews.

My experience is truthful and factual. Its sad because this is what these people have to resort to. They would rather spend their time and money on making this stuff up then to focus on the clients and patients.

Now the damage is done and it all could have been avoided by a 5 mintue call from the doctor who obviously doesn't care enough about the animals or the clients to make the call.

The other problem is they don't even see us as paying customers. Remember, the customer is always right. Now they've lost business, money and time.

Again, the bottom line is the doctor prescribed the wrong treatment and he should care enough and be professional enough to be able to discuss that intelligently with a client.

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1 out of 1 people found this review helpful.

.

They are uncooperative and unresponsive? We took our 16 yr old cat there.. and recieved nothing but amazing care for animals... the dr's truely care about the animals and look out for the pets best interest.
My 16 year old cat got really sick over the past few weeks and a family memebe recommeneded taking her to Valley Brook. I hesitated because they are a little farther than others. I went to another vet and got charged ridiculously high for bloodwork and an examine with no answers. So i took the bloodwork to Valley Brook. Dr Meltzer Press worked with me, being tight on money, and with a older cat, explained everything to me and helped me out. My cat is diabetic and needed some follow up workup. This was yesterday. I went back for diabetic insturctions with one of the technicians and my cat is 110% after one. They were very helpfull and I will defiantly go back and recommened people go here. They saved my cat and were very helpful and explained everything.
Not having much experience with vets, they are reasonable in prices, the explain things well, and if you cat is having kidney issues, it should be followed. Also, having been to ridgewood veterinary hospital I know for a fact you dont receive as good and caring services as the doctors, technician, and receptionist provide at Valley Brook.

5
★★★★★

They are uncooperative and unresponsive? We took our 16 yr old cat there.. and recieved nothing but amazing care for animals... the dr's truely care about the animals and look out for the pets best interest.
My 16 year old cat got really sick over the past few weeks and a family memebe recommeneded taking her to Valley Brook. I hesitated because they are a little farther than others. I went to another vet and got charged ridiculously high for bloodwork and an examine with no answers. So i took the bloodwork to Valley Brook. Dr Meltzer Press worked with me, being tight on money, and with a older cat, explained everything to me and helped me out. My cat is diabetic and needed some follow up workup. This was yesterday. I went back for diabetic insturctions with one of the technicians and my cat is 110% after one. They were very helpfull and I will defiantly go back and recommened people go here. They saved my cat and were very helpful and explained everything.
Not having much experience with vets, they are reasonable in prices, the explain things well, and if you cat is having kidney issues, it should be followed. Also, having been to ridgewood veterinary hospital I know for a fact you dont receive as good and caring services as the doctors, technician, and receptionist provide at Valley Brook.

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.

Had a very unsatisfactory experience with both the doctors Risken and Press. My cat has kidney disease and was diagnosed with a Urinary Tract Infection. We did the blood work as requested. The treatment was 1 shot of an antibiotic which did not last. I was told by other sources that this is not the proper treatment for a severe UTI. I called the vet a few weeks after she had a relapse and asked that they prescribe more meds as this was not enough. They refused and asked that I bring her in again to do lab work again. I requested to speak to Dr Risken and he would not return my call but rather had an incompetant admin provide his response. I feel that after giving them 250 dollars to help us the least the doctor could do is call us back in person.

So bottom line is we switched to Ridgewood Vet and I received excellent service. They confirmed that the treatment Dr Risken provided was inadequate to eliminate the UTI. Ridgewood was able to provide the proper dosage of antibiotic and supplemental treatment such as Hills diet. They explain things thoroughly and in detail. Valley Brook just rushed through it. I don't even think they reviewed the lab work thoroughly and they certainly were unable to explain the results. In my opinion Dr Risken was incompetant in this area (kidney disease).

The staff and Dr Risken were extremely uncooperative and unresponsive. I would never recommend this Vet to anyone.
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1
★☆☆☆☆

Had a very unsatisfactory experience with both the doctors Risken and Press. My cat has kidney disease and was diagnosed with a Urinary Tract Infection. We did the blood work as requested. The treatment was 1 shot of an antibiotic which did not last. I was told by other sources that this is not the proper treatment for a severe UTI. I called the vet a few weeks after she had a relapse and asked that they prescribe more meds as this was not enough. They refused and asked that I bring her in again to do lab work again. I requested to speak to Dr Risken and he would not return my call but rather had an incompetant admin provide his response. I feel that after giving them 250 dollars to help us the least the doctor could do is call us back in person.

So bottom line is we switched to Ridgewood Vet and I received excellent service. They confirmed that the treatment Dr Risken provided was inadequate to eliminate the UTI. Ridgewood was able to provide the proper dosage of antibiotic and supplemental treatment such as Hills diet. They explain things thoroughly and in detail. Valley Brook just rushed through it. I don't even think they reviewed the lab work thoroughly and they certainly were unable to explain the results. In my opinion Dr Risken was incompetant in this area (kidney disease).

The staff and Dr Risken were extremely uncooperative and unresponsive. I would never recommend this Vet to anyone.
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Worst vet ever!!!! I have used this vet for 7 years and I don't really know why. When I first started going Dr. Riskin used to compare my dog to his daughter which is a little strange but I still continued to go. After 7 years I decided to change vet's because they charged me $25 to cut my dogs nails which is crazy but goes to show you they are only interested in your money not your dogs well being. My dog Baron has been on prescription dog food for seven years and Valley Brook - Dr Riskin refuses to write a prescription for Baron so I can not get it anywhere and he is starting to get sick. Which Dr Riskin or Dr Meltzer Press cares about - all they care about is saying I can never go back there which I never had any attention of doing so. As far as Mary she is just a robot that they have do there dirty work so whether or not she is nice she should have compassion for the owners of the animals that the doctors see as there money. So good luck to anyone who uses VALLEY BROOK it is a death sentence for your pet.

1
★☆☆☆☆

Worst vet ever!!!! I have used this vet for 7 years and I don't really know why. When I first started going Dr. Riskin used to compare my dog to his daughter which is a little strange but I still continued to go. After 7 years I decided to change vet's because they charged me $25 to cut my dogs nails which is crazy but goes to show you they are only interested in your money not your dogs well being. My dog Baron has been on prescription dog food for seven years and Valley Brook - Dr Riskin refuses to write a prescription for Baron so I can not get it anywhere and he is starting to get sick. Which Dr Riskin or Dr Meltzer Press cares about - all they care about is saying I can never go back there which I never had any attention of doing so. As far as Mary she is just a robot that they have do there dirty work so whether or not she is nice she should have compassion for the owners of the animals that the doctors see as there money. So good luck to anyone who uses VALLEY BROOK it is a death sentence for your pet.

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.

I think people need to understand that Valley Brook is not an emergency hospital. We work on appts only. And the Dr.s only have certain time allocated for appts then the rest of the time they are in surgery, just like any other hospital. If it was a true emergency you shouldn't have waiting a week to take the cat to another vet.

5
★★★★★

I think people need to understand that Valley Brook is not an emergency hospital. We work on appts only. And the Dr.s only have certain time allocated for appts then the rest of the time they are in surgery, just like any other hospital. If it was a true emergency you shouldn't have waiting a week to take the cat to another vet.

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.

My wife and I have several cats. We had spent quite a sum of money over time towards their care at Valley Brook. One of them had a recurrent issue which almost cost her, her life. The Vet (Dr. Riskin) had said to "bring her right in if this condition got worse." When I called Valley brook Vet Hospital they told both me and my wife on separate phone calls that "they couldn't see her for over a week" despite Dr. Riskin's orders to "bring her right in if things got worse." We wound up at another hospital that day that understood the urgency of the situation, our cat had to do an overnight stay there severely dehydrated and near death due to her gastric condition. Valley knew this and told us "sorry we're booked solid for the next week". The vet hospital we went to even called Valley Brook Hospital to transfer her records and to inquire as to why they wouldn't see her at 11AM in the midst of a severe emergency. The new Vet hospital had a tough time believing that Valley had turned our cat away. Again their office staff reiterated they were booked for the next week. The bottom line is this, if you need a vet hospital that turns you away in emergent situations go to Valley. They just don't care to be bothered. If you want the piece of mind to give your business and your pet's lives to someone dependable in the case that something goes wrong, then go elsewhere. After writing a letter to Dr. Riskin to tell him about what happened he directly we wrote back, "It's clear your not happy, best of luck to both you and your pets, please do not contact me again".That was his response for telling him in a professional and civilized tone what his staff had done. Generally Dr. Riskin was good in the past but the people around him are awful.

1
★☆☆☆☆

My wife and I have several cats. We had spent quite a sum of money over time towards their care at Valley Brook. One of them had a recurrent issue which almost cost her, her life. The Vet (Dr. Riskin) had said to "bring her right in if this condition got worse." When I called Valley brook Vet Hospital they told both me and my wife on separate phone calls that "they couldn't see her for over a week" despite Dr. Riskin's orders to "bring her right in if things got worse." We wound up at another hospital that day that understood the urgency of the situation, our cat had to do an overnight stay there severely dehydrated and near death due to her gastric condition. Valley knew this and told us "sorry we're booked solid for the next week". The vet hospital we went to even called Valley Brook Hospital to transfer her records and to inquire as to why they wouldn't see her at 11AM in the midst of a severe emergency. The new Vet hospital had a tough time believing that Valley had turned our cat away. Again their office staff reiterated they were booked for the next week. The bottom line is this, if you need a vet hospital that turns you away in emergent situations go to Valley. They just don't care to be bothered. If you want the piece of mind to give your business and your pet's lives to someone dependable in the case that something goes wrong, then go elsewhere. After writing a letter to Dr. Riskin to tell him about what happened he directly we wrote back, "It's clear your not happy, best of luck to both you and your pets, please do not contact me again".That was his response for telling him in a professional and civilized tone what his staff had done. Generally Dr. Riskin was good in the past but the people around him are awful.

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.

Dr. Riskin and his staff are excellent. Mary is right on top of all the needs and appts. and she handles everything very well. The rest of the group is awesome! Our group sends Valleybrook business and has yet to regret sending one client there!

Great group to work with and excellent care for the animals!!

4
★★★★☆

Dr. Riskin and his staff are excellent. Mary is right on top of all the needs and appts. and she handles everything very well. The rest of the group is awesome! Our group sends Valleybrook business and has yet to regret sending one client there!

Great group to work with and excellent care for the animals!!

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This veterinary hospital has a friendly and helpful staff. They are very caring towards your pets, take the time with the examination, and thoroughly explain what you need to know. The facility is clean. I highly recommend this vet.

5
★★★★★

This veterinary hospital has a friendly and helpful staff. They are very caring towards your pets, take the time with the examination, and thoroughly explain what you need to know. The facility is clean. I highly recommend this vet.

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.

has your dog suddenly lost the appetite to eat? does your cat constantly stratch its back? do your fish not move anymore? then i believe that it is time to pay a vist to Valley Brook Veterinary Hospital. there your pet will recieve the best of treatment. they will do everything in their power to make your pet healthy again, or to answer your question. i strongly recommend the Valley Brook Veterinary Hospital.

3
★★★☆☆

has your dog suddenly lost the appetite to eat? does your cat constantly stratch its back? do your fish not move anymore? then i believe that it is time to pay a vist to Valley Brook Veterinary Hospital. there your pet will recieve the best of treatment. they will do everything in their power to make your pet healthy again, or to answer your question. i strongly recommend the Valley Brook Veterinary Hospital.

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Review Partner
.

Dr. Meltzer-Press was extremely thorough in her examination of my new four and a half month old golden retriever, who just became a member of my home a week ago. She asked pertinent questions, explained everything in detail, took her time

2
★★★★★

Dr. Meltzer-Press was extremely thorough in her examination of my new four and a half month old golden retriever, who just became a member of my home a week ago. She asked pertinent questions, explained everything in detail, took her time

Message from Valley Brook Veterinary Hospital

Welcome to Valley Brook Veterinary Hospital! We're here for all your pets' needs. Give us a call and come on in! We treat Cats, Dogs, and Pocket Pets. We look forward to meeting you and your pet!

Provided by Felix

 

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