Strauss Discount Auto

★★★★☆
  • 300 Ryders Ln

    East Brunswick, NJ 08816

    Map & Directions
  • 732-390-5557

About Strauss Discount Auto

Categories
  • Automotive
  • Tires
  • Automotive Repair
Details
  • Brake Repair

Automotive

Automotive
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Took my 2002 VW Passat in for changing the daytime running light. Although they obviously lack the experience for changing the light for German car, they worked hard to get it done (took a lot of stuff to gain access to the light). They also changed a broken headlight for me for free probably due to the longer waiting time. Good experience overall.

5
★★★★★

Took my 2002 VW Passat in for changing the daytime running light. Although they obviously lack the experience for changing the light for German car, they worked hard to get it done (took a lot of stuff to gain access to the light). They also changed a broken headlight for me for free probably due to the longer waiting time. Good experience overall.

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I always took my car to Strauss for oil changes and never had a problem, so when my break lights stopped working (I knew I needed a new break light swtich) I called and asked them to order the part. I brought my car a few days later and was told it wasn't ordered in fact they didn't have a record of the order being placed so they called for the part again eventually got it in and I had break lights again. This was a few months ago. Suddenly my break lights stopped working again so I took it back (It's under warranty) they had my car all day and never called to tell me I in fact needed a new switch again. When I picked up my car 8 hours later they told me it wasn't fixed and would have to wait until Monday. I said fine. I brought it back Tuesday and they had no idea that I was even there over the weekend even though my car was there all day! I asked them to order the part went back a few days later and again was told no one knew what I was talking about. I finally got a manager who personally told me she'd get it in. She called me to ask more questions about my car (if they ordered the part before why not get the same exact one?) and I never heard from her again. I placed calls and again no one knew what I was talking about. I finally e-mailed customer service to complain and have yet to hear from them. I can not believe they could be so careless when it comes to something as important as break lights. I had to go elsewhere to get it fixed and pay another $100 for a part that should have been under warranty. I will never go there again.

PROS:
CONS: Don't care about major safety concerns

1
★☆☆☆☆

I always took my car to Strauss for oil changes and never had a problem, so when my break lights stopped working (I knew I needed a new break light swtich) I called and asked them to order the part. I brought my car a few days later and was told it wasn't ordered in fact they didn't have a record of the order being placed so they called for the part again eventually got it in and I had break lights again. This was a few months ago. Suddenly my break lights stopped working again so I took it back (It's under warranty) they had my car all day and never called to tell me I in fact needed a new switch again. When I picked up my car 8 hours later they told me it wasn't fixed and would have to wait until Monday. I said fine. I brought it back Tuesday and they had no idea that I was even there over the weekend even though my car was there all day! I asked them to order the part went back a few days later and again was told no one knew what I was talking about. I finally got a manager who personally told me she'd get it in. She called me to ask more questions about my car (if they ordered the part before why not get the same exact one?) and I never heard from her again. I placed calls and again no one knew what I was talking about. I finally e-mailed customer service to complain and have yet to hear from them. I can not believe they could be so careless when it comes to something as important as break lights. I had to go elsewhere to get it fixed and pay another $100 for a part that should have been under warranty. I will never go there again.

PROS:
CONS: Don't care about major safety concerns

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I was recommended to Strauss by a friend. I have a BMW and had bad experience with PEPBOYS so wanted to be sure if they do that kinda job before i took my car in , Did a great job on the brakes , had to order my brakes pads and rotors , I was done in 3 hours . over all a very good exp

PROS: cheap , honest
CONS: get your own brake pads , they dont stock up on BMW brake pads

4
★★★★☆

I was recommended to Strauss by a friend. I have a BMW and had bad experience with PEPBOYS so wanted to be sure if they do that kinda job before i took my car in , Did a great job on the brakes , had to order my brakes pads and rotors , I was done in 3 hours . over all a very good exp

PROS: cheap , honest
CONS: get your own brake pads , they dont stock up on BMW brake pads

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I always take my car to Strauss Discount Auto for oil changes or any other problem. They are wonderful and really know how to take care of your car. Plus they explain everything to you so you know exactly what is going on! I don't feel they are trying to rip me off at all, unlike other auto repair shops.

4
★★★★☆

I always take my car to Strauss Discount Auto for oil changes or any other problem. They are wonderful and really know how to take care of your car. Plus they explain everything to you so you know exactly what is going on! I don't feel they are trying to rip me off at all, unlike other auto repair shops.

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Some services were OK. Others were not. Took a car in once for an oil change. Instead of 8 qts (the recommended level for our car, they put in 5 qts. Went out of town, warning of low level of oil went on, and was worried. Even though they added the oil level when we took the car back, it was something that they should have known. Another instant was when we ask them to check on the brakes, they kept telling us that we need to have our tires changed. We took the same car to Costco Tire, they told us that the tires were good. Did Strauss give us the wrong info?

2
★★☆☆☆

Some services were OK. Others were not. Took a car in once for an oil change. Instead of 8 qts (the recommended level for our car, they put in 5 qts. Went out of town, warning of low level of oil went on, and was worried. Even though they added the oil level when we took the car back, it was something that they should have known. Another instant was when we ask them to check on the brakes, they kept telling us that we need to have our tires changed. We took the same car to Costco Tire, they told us that the tires were good. Did Strauss give us the wrong info?

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I cant say enough good things about the service at Strauus Discount Auto. Like most women, I am not that knowledgeable about cars especially when they need repairs or parts. But at Strauss, they made me feel welcome and helped me with whatever I needed to maintain my car. The customer service is excellent and theres never any problem finding someone to answer my questions.

4
★★★★☆

I cant say enough good things about the service at Strauus Discount Auto. Like most women, I am not that knowledgeable about cars especially when they need repairs or parts. But at Strauss, they made me feel welcome and helped me with whatever I needed to maintain my car. The customer service is excellent and theres never any problem finding someone to answer my questions.

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They're located in a very convenient location and the parking is plenty. They have a wide variety of auto parts at very affordable prices. The staff seem pretty knowledgeable and are always patient. Service is also quick and clean.They're located in a very convenient location and the parking is plenty. They have a wide variety of auto parts at very affordable prices. The store itself is setup so that its easy to browse through their items. The staff seem pretty knowledgeable and are always patient. Service is also quick and they did a great job when we had new tires installed.

5
★★★★★

They're located in a very convenient location and the parking is plenty. They have a wide variety of auto parts at very affordable prices. The staff seem pretty knowledgeable and are always patient. Service is also quick and clean.They're located in a very convenient location and the parking is plenty. They have a wide variety of auto parts at very affordable prices. The store itself is setup so that its easy to browse through their items. The staff seem pretty knowledgeable and are always patient. Service is also quick and they did a great job when we had new tires installed.

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I live in Brooklyn, but at least a few times a year, when I'm in NJ anyway, I go to Strauss to get things that I need for my car. I find that their products are less expensive than at other stores and they have some things you can't find anywhere else. I find that I save a lot of money. They have a wide selections of products for your car, and the staff is very helpful and will be able to help you pick the right product for your car. I will definitely continue to go there.

4
★★★★☆

I live in Brooklyn, but at least a few times a year, when I'm in NJ anyway, I go to Strauss to get things that I need for my car. I find that their products are less expensive than at other stores and they have some things you can't find anywhere else. I find that I save a lot of money. They have a wide selections of products for your car, and the staff is very helpful and will be able to help you pick the right product for your car. I will definitely continue to go there.

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This place has everything you need and is not as commercial as a Pep Boys per say. I would come here for those hard to find parts and speciality items like lights, air filters, and engine parts. The parking lot is a little small or else this would have gotten a 5.

4
★★★★☆

This place has everything you need and is not as commercial as a Pep Boys per say. I would come here for those hard to find parts and speciality items like lights, air filters, and engine parts. The parking lot is a little small or else this would have gotten a 5.

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