Ashley Homestore

★★★★☆
  • 1741 W Edgar Rd

    Linden, NJ 07036

    Map & Directions
  • 908-374-2673

Home & Garden

Home & Garden
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3.5 6
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When we started looking for furniture, friends and family recommended other stores, saying their prices were cheaper. After looking around, my fiance and I thought Ashley's prices were pretty reasonable. However, what no one told us is how awful the delivery process is. Most of our furniture arrived or we picked it up. The three pieces left to be delivered have still not arrived since the original March 9 delivery date that the Ashley's salesman set up. Today is April 22, and we called the customer service center (there is no direct line to the specific store we purchased from). The representative told us we would have to push back our date for the third time. Last time was because our furniture was on backorder; this time it's that "the system is down" and all orders have been cancelled.

We wish we knew this before; we would've gone somewhere else.

2
★★☆☆☆

When we started looking for furniture, friends and family recommended other stores, saying their prices were cheaper. After looking around, my fiance and I thought Ashley's prices were pretty reasonable. However, what no one told us is how awful the delivery process is. Most of our furniture arrived or we picked it up. The three pieces left to be delivered have still not arrived since the original March 9 delivery date that the Ashley's salesman set up. Today is April 22, and we called the customer service center (there is no direct line to the specific store we purchased from). The representative told us we would have to push back our date for the third time. Last time was because our furniture was on backorder; this time it's that "the system is down" and all orders have been cancelled.

We wish we knew this before; we would've gone somewhere else.

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i have been shopping in ashley for all my furniture , i love the styles and most of all the quality i always got my deliveries on time and never had a problem when it arrived, the sales people there are always very nice on my last visit which was last night i had the best salesman his name was alli and i have to commend him ! he has so much patientice with us we coulnd mak up our minds and the store was closing he never rushed us gave us all the time we needed to decide plus was very honest with us when we went to pay we found out they were closed at least 20 minutes already the cashier was so nice about it, and no one complained that was there waiting for us! i have never seen such a nice bunch of sales people! i always recomend ashley for thier furniture and i will always recomend that store for good ser vice! its always a great experince when i go there and always purchase from them! thanks ashleys in linden!!!

5
★★★★★

i have been shopping in ashley for all my furniture , i love the styles and most of all the quality i always got my deliveries on time and never had a problem when it arrived, the sales people there are always very nice on my last visit which was last night i had the best salesman his name was alli and i have to commend him ! he has so much patientice with us we coulnd mak up our minds and the store was closing he never rushed us gave us all the time we needed to decide plus was very honest with us when we went to pay we found out they were closed at least 20 minutes already the cashier was so nice about it, and no one complained that was there waiting for us! i have never seen such a nice bunch of sales people! i always recomend ashley for thier furniture and i will always recomend that store for good ser vice! its always a great experince when i go there and always purchase from them! thanks ashleys in linden!!!

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At Ashley Furniture HomeStore we strive to make your shopping experience far superior to that of the competition. Our ultimate goal is to provide 5 Star Service to each and every customer, if you feel we have fallen short of our goal please contact our customer care department at CustomerSupport@AshleyHS.com or 732-658-8850 and our customer service representatives will make every attempt to address your concerns. Thank you.

5
★★★★★

At Ashley Furniture HomeStore we strive to make your shopping experience far superior to that of the competition. Our ultimate goal is to provide 5 Star Service to each and every customer, if you feel we have fallen short of our goal please contact our customer care department at CustomerSupport@AshleyHS.com or 732-658-8850 and our customer service representatives will make every attempt to address your concerns. Thank you.

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About two years ago, I bought a bedroom set that cost me over $3,500. At the time of delivery everything seem right, within a few months the marmol on th night tables was cracking, some already fall out. When I called their customer service department, they didn't even care to come to my house and check the damage, instead they asked me to take pictures and e-mail. I really didn't had the time to do it. For me, their prices are good but they provide poor customer service after delivery.
My sister also purchase a few things from them and at the time of delivery they were some chairs missing, some broken and scratch tables too.

2
★★☆☆☆

About two years ago, I bought a bedroom set that cost me over $3,500. At the time of delivery everything seem right, within a few months the marmol on th night tables was cracking, some already fall out. When I called their customer service department, they didn't even care to come to my house and check the damage, instead they asked me to take pictures and e-mail. I really didn't had the time to do it. For me, their prices are good but they provide poor customer service after delivery.
My sister also purchase a few things from them and at the time of delivery they were some chairs missing, some broken and scratch tables too.

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0 out of 1 people found this review helpful.

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I purchased my dining room set at furniture showplace. It is large black table, 6chairs, server and display glass with glass. The day it was delivery it was beautful, a couple of days later the glas was broken and the bottom l corner. I am not sure if it was like that on delivery and i di not notice, or if someone?? knicked it on the housed hold, but at this time, i had a little baby who did not even crawl!! The mystery remains!

3
★★★☆☆

I purchased my dining room set at furniture showplace. It is large black table, 6chairs, server and display glass with glass. The day it was delivery it was beautful, a couple of days later the glas was broken and the bottom l corner. I am not sure if it was like that on delivery and i di not notice, or if someone?? knicked it on the housed hold, but at this time, i had a little baby who did not even crawl!! The mystery remains!

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The prices are reasonable, the sales associates are helpful but not at all pushy. You are not bombarded when you walk in! They told us about different materials and different options for different packages. I bought a lot of stuff from them! They even help coordinate with tables and accents for couches if you need help. Prices are comprable, less even. Delivery tiime was about 4-6 weeks, which is acceptable.

4
★★★★☆

The prices are reasonable, the sales associates are helpful but not at all pushy. You are not bombarded when you walk in! They told us about different materials and different options for different packages. I bought a lot of stuff from them! They even help coordinate with tables and accents for couches if you need help. Prices are comprable, less even. Delivery tiime was about 4-6 weeks, which is acceptable.

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