A-1 Limousine

★★★★☆

About A-1 Limousine

Categories
  • Business Consultants
Details
  • Chauffeurs
  • Airport Transportation

Business Services

Business Services
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was hoping to at least get a phone call back from A1 regarding my horrific experience so I did not have to go public with my negative review, but obviously I was not important enough to warrant such call, so here I go...\r
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Pick up was

3
★★★★★

was hoping to at least get a phone call back from A1 regarding my horrific experience so I did not have to go public with my negative review, but obviously I was not important enough to warrant such call, so here I go...\r
\r
Pick up was

.

For several years, I used the services of ""A-1 Limo"" approximately once a month for airport transportation to-&-from PHL, EWR, and JFK, with almost no complaints regarding the drivers, though the cars are not always maintained as they should have been (regarding interior cleanliness and functionality).
However, I have had numerous serious problems with the administrative and billing end of the business. The charges are often invoiced incorrectly, and always in their favor. The amount involved is usually small (less than $25) and, when brought to the attention of the Accounting Dept., I am usually promised a prompt refund. But that is as far as it goes -- the promise. Actual refunds are never issued and, if pressed, the accountant will refuse to accept my call, and e-mails will be ignored. I have taken such grievances as high as a V.P. of the company, but to no avail. Customer service is simply nonexistent. So, if you do business with A-1 Limo, carefully check the billing statement you receive, as this company has devised clever ways of concealing over-charges and their customers must verify every detail of an invoice. A-1 Limo is not a monopoly though they may do business as though they are, and I now patronize a competing company which adheres to much better business practices.

0
★☆☆☆☆

For several years, I used the services of ""A-1 Limo"" approximately once a month for airport transportation to-&-from PHL, EWR, and JFK, with almost no complaints regarding the drivers, though the cars are not always maintained as they should have been (regarding interior cleanliness and functionality).
However, I have had numerous serious problems with the administrative and billing end of the business. The charges are often invoiced incorrectly, and always in their favor. The amount involved is usually small (less than $25) and, when brought to the attention of the Accounting Dept., I am usually promised a prompt refund. But that is as far as it goes -- the promise. Actual refunds are never issued and, if pressed, the accountant will refuse to accept my call, and e-mails will be ignored. I have taken such grievances as high as a V.P. of the company, but to no avail. Customer service is simply nonexistent. So, if you do business with A-1 Limo, carefully check the billing statement you receive, as this company has devised clever ways of concealing over-charges and their customers must verify every detail of an invoice. A-1 Limo is not a monopoly though they may do business as though they are, and I now patronize a competing company which adheres to much better business practices.

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They are so reliable! I use them for all occasions! For special nights out and for rides back and forth to the airport. Never been late!

5
★★★★★

They are so reliable! I use them for all occasions! For special nights out and for rides back and forth to the airport. Never been late!

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May be how its attached to me emotionaly makes them special to me but other than that too, I loved their services, driver was very courteous and also very gentle and nice guy. They were right on time, limousine bar was full and had lots of variety. It had that new clean leather's smell which showed that it was very well maintained. Also, they provided good tansportation for all out of state guests including our parents and siblings

5
★★★★★

May be how its attached to me emotionaly makes them special to me but other than that too, I loved their services, driver was very courteous and also very gentle and nice guy. They were right on time, limousine bar was full and had lots of variety. It had that new clean leather's smell which showed that it was very well maintained. Also, they provided good tansportation for all out of state guests including our parents and siblings

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.

From the get-go, this company was extremely difficult to deal with. In booking the cars for a recent wedding, the customer service reps were confused, uninformative, rude, and unhelpful. Moreover, they have now completely messed up the billing for the wedding and the CFO of the company refuses to return any phone calls or emails. The company accounting person recognized their mistakes, but was unable to remedy the situation on her own. I would avoid working with A1 Limo. Very unsatisfactory experience.

0
★☆☆☆☆

From the get-go, this company was extremely difficult to deal with. In booking the cars for a recent wedding, the customer service reps were confused, uninformative, rude, and unhelpful. Moreover, they have now completely messed up the billing for the wedding and the CFO of the company refuses to return any phone calls or emails. The company accounting person recognized their mistakes, but was unable to remedy the situation on her own. I would avoid working with A1 Limo. Very unsatisfactory experience.

Cons: Poor customer service, Poor billing records

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I have had the opportunity to use this company many times as I have to travel by air for work. This company provides friendly, safe drivers and reliable, on time service. I highly recommend them!

5
★★★★★

I have had the opportunity to use this company many times as I have to travel by air for work. This company provides friendly, safe drivers and reliable, on time service. I highly recommend them!

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Message from A-1 Limousine

1-888-LIMO-888

With over 200 luxury motor coaches, limousines, SUV’s, shuttle buses, passenger vans and sedans, A-1 Limousine is the North East leading chauffeured service provider for large groups, individuals, corporate events, and special occasions.

24/7 Service

Fully insured

Professional uniformed chauffeurs*

Automatic E-mail confirmation

No hidden fees

All major credit cards accepted

Group moves of any size

Yext PowerListings

 

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