Unfortunately, this is the only place in the area to buy feeder rats for my snake. They never have large rats available, so one employee suggested buying 2 rats, and when I asked what happens if the snake doesn't eat both, she said that I could bring the other back the next day for store credit (sorry, no refunds here). The snake didn't eat the second rat, so I took it back, but was told by someone else that they've never accepted returns on live animals. So what am I supposed to do with this rat? They'll take it, but not give me anything for it, which makes no sense because their receipts say "Store credit within 30 days" and nowhere does it say they don't take live animals back. If it was a health issue, they wouldn't take my rat at all. They'll take it, I'm just out the money and fuming because they were all rude about it. I've purchased other things here too, for my dogs, which are always overpriced, and when you walk in, you're often ignored or someone gets nasty with you when you ask for help because they're "busy" with something else. Bottom line, avoid this place if you can.
Was this review helpful to you?