Branch Brook Co

★☆☆☆☆
  • 1418 Rte 130 N

    Cinnaminson, NJ 08077

    Map & Directions
  • 856-303-0700

About Branch Brook Co

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this it the worst company to by a pool from. I bought a new pool liner from them. it burst in 11 months. they will replace the liner.( if you keep the receipt). You will have to pay to have this replace of course. not 18 months later the liner seam splits again I now have to show the orginal reciept and pictures to get a new liner and i have to pay someone to install it again!!!!. Do I WANT A NEW LINER FROM THEM NO!!! i just want a credit. that is not happening!!! do not buy a pool or any important part at this company. in today 's ecomony you need to be more customer freindly this company is not!~!!!!! because they sell products that can not be backed by good quailty they do not stand behind their product!

1
★☆☆☆☆

this it the worst company to by a pool from. I bought a new pool liner from them. it burst in 11 months. they will replace the liner.( if you keep the receipt). You will have to pay to have this replace of course. not 18 months later the liner seam splits again I now have to show the orginal reciept and pictures to get a new liner and i have to pay someone to install it again!!!!. Do I WANT A NEW LINER FROM THEM NO!!! i just want a credit. that is not happening!!! do not buy a pool or any important part at this company. in today 's ecomony you need to be more customer freindly this company is not!~!!!!! because they sell products that can not be backed by good quailty they do not stand behind their product!

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This is a place of a strange mixture of selling items. They sell pools and pool supplies, pool tables and supplies. Pretty pricey. I ended up getting pool chemicals somewhere else for a better price.

2
★★☆☆☆

This is a place of a strange mixture of selling items. They sell pools and pool supplies, pool tables and supplies. Pretty pricey. I ended up getting pool chemicals somewhere else for a better price.

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I bought my pool from this location in 2002 and with an installation company from Havre DeGrace, MD all went fairly smoothly. I always got my supplies and chemicals here.

Enter Namco Pools and this is now a living nightmare. All of the pool equipment I purchased, including a heater is now no longer carried by the store. You cannot get simple parts, like and 0-ring for a filter. You can't get help, no-one knows anything about the line of equipment that you bought a few years ago. They can't even produce a manual or cross reference for anything.

I needed part for a ladder and a filter from them. The ladder ends I have had to replace before, they crack at the point of attachment to the pool deck. I am out of luck. They carry none of the parts they used to sell as Branch Brook Pools.

They have even purged the names of customers from the computer so that the warranty that you got on your liner is worthless. And this was a huge selling point at the time of sale in 2002.

There will gladly sell you new stuff, but if you have something more than two to three years old. Don;t waste your time here, go elswhere or hit the internet.

They told me that my filter required 100 lbs of new sand for this seasons changeover. Too bad they were 120 lbs off. My filter required 230 lbs of medium.

Stay away from Namco.

Larry Colacicco
Cherry Hill, NJ

1
★☆☆☆☆

I bought my pool from this location in 2002 and with an installation company from Havre DeGrace, MD all went fairly smoothly. I always got my supplies and chemicals here.

Enter Namco Pools and this is now a living nightmare. All of the pool equipment I purchased, including a heater is now no longer carried by the store. You cannot get simple parts, like and 0-ring for a filter. You can't get help, no-one knows anything about the line of equipment that you bought a few years ago. They can't even produce a manual or cross reference for anything.

I needed part for a ladder and a filter from them. The ladder ends I have had to replace before, they crack at the point of attachment to the pool deck. I am out of luck. They carry none of the parts they used to sell as Branch Brook Pools.

They have even purged the names of customers from the computer so that the warranty that you got on your liner is worthless. And this was a huge selling point at the time of sale in 2002.

There will gladly sell you new stuff, but if you have something more than two to three years old. Don;t waste your time here, go elswhere or hit the internet.

They told me that my filter required 100 lbs of new sand for this seasons changeover. Too bad they were 120 lbs off. My filter required 230 lbs of medium.

Stay away from Namco.

Larry Colacicco
Cherry Hill, NJ

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