Carmine's Pizza Factory

★★☆☆☆
  • 366 8th St

    Jersey City, NJ 07306

    Map & Directions
  • 201-386-8777

About Carmine's Pizza Factory

Hours
Monday 10:00 AM - 9:30 PM Tuesday 10:00 AM - 9:30 PM Wednesday 10:00 AM - 9:30 PM Thursday 10:00 AM - 9:30 PM Friday 10:00 AM - 10:30 PM Saturday 10:00 AM - 10:30 PM Sunday 12:00 PM - 9:30 PM

Food

Food
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OK. I have been eating pizza from here for a while. It's OK for what it is. Tonight, I brought my fiancee in for a casual meal. Unfortunately, the entrees (we opted not to go for pizza) were not hot enough, like when you know they left it under those lights in the kitchen and the waiter didn't get to it in time. I asked for the food to be re-heated. The waiter took it back and was quiet about it. Within 3 minutes time, the manager, a woman whose name I did not get, actually walked over to the table and asked why we sent the perfectly fine entrees back. She was wierd and she smelled like she had been drinking. Not cool. When I explained the not-such-a-big-deal situation, she said that if we wanted a fancy perfect meal, to go into the city and spend some real money to impress my "girlfriend." Needless to say, we walked out of there as fast as we could. It was funny but she was really a loose cannon. Always sad to see an alcoholic destroy a business.

0
★☆☆☆☆

OK. I have been eating pizza from here for a while. It's OK for what it is. Tonight, I brought my fiancee in for a casual meal. Unfortunately, the entrees (we opted not to go for pizza) were not hot enough, like when you know they left it under those lights in the kitchen and the waiter didn't get to it in time. I asked for the food to be re-heated. The waiter took it back and was quiet about it. Within 3 minutes time, the manager, a woman whose name I did not get, actually walked over to the table and asked why we sent the perfectly fine entrees back. She was wierd and she smelled like she had been drinking. Not cool. When I explained the not-such-a-big-deal situation, she said that if we wanted a fancy perfect meal, to go into the city and spend some real money to impress my "girlfriend." Needless to say, we walked out of there as fast as we could. It was funny but she was really a loose cannon. Always sad to see an alcoholic destroy a business.

.

I know this is a long post, but please read.. its worth the time. If you could use no stars i would have.

I just had what was the absolute worst customer experience of my adult life at this terror of a pizza place called carmine's. I order a sandwich for delivery and they told me it would be 45 minutes or less. After an hour i decided to call. She told me the driver was outside and should be there any minute. After another fifteen minutes I called back.. this time she said sorry the driver was delayed and is really almost there. Another 20-25 minutes went by when i called back to ask one last time before i left to go get food somewhere else. When i complained about the nearly 2 hour wai for a sandwchich, the woman on the phone started SCREAMING. This is no exaggeration -- It was so unbelievable that i almost laughed. If i weren't so pissed i probably would have. She then went on to tell me: "I'm not responsible for what happens when the drivers and food leave here"...

So i politely asked... "You and your restaurant dont take responsibility for your food getting to the customers that paid for it? Perhaps you should reconsider offering delivery?"

I think this may have angered her further. This is when she started cursing at me.. and i Quote "I'm the F$%&^ing OWNER and you will not get this food and never call here again. You are the worst F&$^%ing customer I have ever talked to and a F^&$#ing A$$hole!!!. She was screaming this literally at the top of her lungs.

So not only is the service just TERRIBLE, by calling Carmine's you:
1. May not get the food you order
2. May be verbally assaulted by the owner

There are lots of great places in Jersey city with good food and really nice service. This is not one of them. Avoid at all costs.

0
★☆☆☆☆

I know this is a long post, but please read.. its worth the time. If you could use no stars i would have.

I just had what was the absolute worst customer experience of my adult life at this terror of a pizza place called carmine's. I order a sandwich for delivery and they told me it would be 45 minutes or less. After an hour i decided to call. She told me the driver was outside and should be there any minute. After another fifteen minutes I called back.. this time she said sorry the driver was delayed and is really almost there. Another 20-25 minutes went by when i called back to ask one last time before i left to go get food somewhere else. When i complained about the nearly 2 hour wai for a sandwchich, the woman on the phone started SCREAMING. This is no exaggeration -- It was so unbelievable that i almost laughed. If i weren't so pissed i probably would have. She then went on to tell me: "I'm not responsible for what happens when the drivers and food leave here"...

So i politely asked... "You and your restaurant dont take responsibility for your food getting to the customers that paid for it? Perhaps you should reconsider offering delivery?"

I think this may have angered her further. This is when she started cursing at me.. and i Quote "I'm the F$%&^ing OWNER and you will not get this food and never call here again. You are the worst F&$^%ing customer I have ever talked to and a F^&$#ing A$$hole!!!. She was screaming this literally at the top of her lungs.

So not only is the service just TERRIBLE, by calling Carmine's you:
1. May not get the food you order
2. May be verbally assaulted by the owner

There are lots of great places in Jersey city with good food and really nice service. This is not one of them. Avoid at all costs.

.

We order from here all the time. They have great pizza, wraps, pasta, apps...it's really great. They are also generally pretty quick! I especially recommend the chicken caesar wrap!
It's amazing for whatever you're in the mood for!

2
★★★★★

We order from here all the time. They have great pizza, wraps, pasta, apps...it's really great. They are also generally pretty quick! I especially recommend the chicken caesar wrap!
It's amazing for whatever you're in the mood for!

 

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