Village Pet Ctr

★★☆☆☆

About Village Pet Ctr

Categories
  • Pet Stores

Pets & Animals

Pets & Animals
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2.0 2
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I enjoy supporting local businesses. However, I cannot support this one.

Since learning about the store three weeks ago, I've been in there four times. Clearly I would have continued to be a repeat customer and even brought my mother-in-law there to purchase a harness. The first time I visited the store I was looking at harnesses, which were located on the floor. I had to kneel down to dig through and one of the clerks milled about a few feet away watching me sideways out of the corner of her eye the entire time. Not a great feeling.

The last straw was today. I had my dog with me and he accidently urinated while I was checking out. I said "I'm so sorry, my dog just pee'd on a box". The older gentleman behind the counter huffed, whipped out a roll of papertowels and very firmly set it on the counter in front of me, then set down a cleaning agent next to it. After I cleaned it I asked for a trash can and he held out a garbage bag for me with an disgusted look on his face. Clearly the right thing to do is to wow me with outstanding customer service and say "no problem - we'll clean that up - see you next time". My hands were full and I had my dog with me. Even Petsmart cleans up after pet messes with a smile.

No one I've spoken to there has been overly friendly, neither have they been particularly unfriendly except for the gentleman above. One of the clerks I spoke to is very knowledgable (or I hope so as she recommended dog food). To summarize, this place is not overly friendly and clearly has no tolerance for animals (why are you in the pet business again?).

1
★☆☆☆☆

I enjoy supporting local businesses. However, I cannot support this one.

Since learning about the store three weeks ago, I've been in there four times. Clearly I would have continued to be a repeat customer and even brought my mother-in-law there to purchase a harness. The first time I visited the store I was looking at harnesses, which were located on the floor. I had to kneel down to dig through and one of the clerks milled about a few feet away watching me sideways out of the corner of her eye the entire time. Not a great feeling.

The last straw was today. I had my dog with me and he accidently urinated while I was checking out. I said "I'm so sorry, my dog just pee'd on a box". The older gentleman behind the counter huffed, whipped out a roll of papertowels and very firmly set it on the counter in front of me, then set down a cleaning agent next to it. After I cleaned it I asked for a trash can and he held out a garbage bag for me with an disgusted look on his face. Clearly the right thing to do is to wow me with outstanding customer service and say "no problem - we'll clean that up - see you next time". My hands were full and I had my dog with me. Even Petsmart cleans up after pet messes with a smile.

No one I've spoken to there has been overly friendly, neither have they been particularly unfriendly except for the gentleman above. One of the clerks I spoke to is very knowledgable (or I hope so as she recommended dog food). To summarize, this place is not overly friendly and clearly has no tolerance for animals (why are you in the pet business again?).

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This little shop has been around for at least the last 4 years ... they recently expanded their space and now shopping there is a pleasure. They do carry the raw food if you feed your animals raw and they have later hours so they are convenient. They are pricely thought and you will probably be able to find things cheaper somewhere but the sales help if friendly and knowledgeable. They carry all the good treats for dogs.

3
★★★☆☆

This little shop has been around for at least the last 4 years ... they recently expanded their space and now shopping there is a pleasure. They do carry the raw food if you feed your animals raw and they have later hours so they are convenient. They are pricely thought and you will probably be able to find things cheaper somewhere but the sales help if friendly and knowledgeable. They carry all the good treats for dogs.

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